Lloyds digital

BACKGROUND

Please describe your company and your position there.

I am the IT manager at a national professional organization for dentists. We are the national voice for dentistry dedicated to the promotion of optimal oral health, an essential component of general health, and to the advancement and leadership of a unified profession.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We had an outdated app that needed custom extensions developed for the ShoutEm platform. We also wanted to update the look and feel of the app and standardize it for phones and tablets.

What were your goals for this project?

We wanted to pull content from a database and give the look a modern look and feel.

SOLUTION

How did you select this vendor?

Lloyd's was recommended from the app platform company.

Describe the project in detail.

We had meetings to discuss the current app and the steps required to develop a new app for publication on a newer platform. Once we defined our needs, we then created a project timeline and budget.

What was the team composition?

We worked with a project manager to define needs and then Lloyd's distributed the work to developers and designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are currently publishing the app so we do not have any KPIs yet.

How effective was the workflow between your team and theirs?

Lloyd's was easy to work with and available throughout the life of the project. The majority of communication was via email with video conferences scheduled when required.

What did you find most impressive about this company?

As with most projects, we changed the scope and added requests after the start of the project. The team was helpful with any scope changes and requests, going out of their way to make sure we were happy.

Are there any areas for improvement?

Nothing I can think of.

BACKGROUND

Please describe your company and your position there.

I’m the managing director for RealCom Broadcast Ltd. We provide resources to the satellite broadcast industry. We’re currently developing broadcast opportunities in alternate markets using mobile apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

I needed to hire an external resource to develop an app to promote local businesses, events, and promotions.

What were your goals for this project?

I wanted to create an app for multiple clients and users. It should have claim/validate and purchasing functionality, along with location-relevant information.

SOLUTION

How did you select this vendor?

I selected Lloyds Design after researching several vendors. I started the project with a freelance team, but they weren’t focused enough on the creative process. We had an initial introduction on Skype, and then I traveled to Croatia to meet the team. I was impressed by their hunger to develop their business in the industry.

Describe the project in detail.

I started by giving them the basic specifications and Visio workflows. We discussed the guidelines and functionality required of the app. They established a cloud documentation tool so that any work on project synopsis documents could be edited and commented by all parties. Both teams discussed and commented on design, screens, and color schemes via cloud collaboration. Lloyds Design used Laravel PHP framework, MySQL database, and hosted on AWS using S3, EC2, and RDS products from the AWS suite in their development of the app. 

What was the team composition?

I worked with a designer, a backend developer, a UI/UX developer, and several other members of their team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The finished product fulfilled all my expectations and specifications. Deployment has started but is very much in its infancy in terms of the number of downloads. Lloyds Design’s expertise was essential in overcoming any problems or challenges. They were also able to provide useful advice on efficiencies in design, workflow, and the user & client experience. 

How effective was the workflow between your team and theirs?

The whole project flowed seamlessly. I had set expectations on regular communication throughout the project, which was a critical factor in the success of this project from conception to delivery. We had weekly communication, as well as when required and occasionally outside of business hours. I always had the information I required from the members of the team who were working on each phase of the project.

Lloyds Design was positive in every meeting, helpful in offering new ideas, and receptive to changes. Any issues were quickly addressed. They’re honest and candid with respect to what could realistically be achieved. Their commitment to a "we will make this happen" approach helped develop trust in their capabilities and deliverables. 

What did you find most impressive about this company?

Their openness and honesty were so impressive. Lloyds Design had the drive to achieve the best possible outcome of the project. They desired to build something, not only that I would be proud to own, but they would be pleased to create.

Are there any areas for improvement?

No. If anything, I’d like to see more of this company in the UK.

BACKGROUND

Introduce your business and what you do there.

I’m the implementation consultancy lead at Better Care, a digital health platform with electronic prescribing, medication administration, and low-code tools. We enable healthcare organizations to build custom applications and manage patient data securely and efficiently across multiple markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lloyds digital?

We needed a team that could translate our implementation processes into a practical solution used during deployments and onboarding.

SOLUTION

What was the scope of their involvement?

Lloyds digital supported us through the full development cycle of the implementation tool. We first mapped and documented our implementation processes. Based on that, we defined user roles and permissions and jointly designed the main features and workflows.Then, they prepared UX/UI concepts and an initial prototype, which we iteratively reviewed and improved. Afterward, they developed the first working version of the solution. We tested it in real scenarios, provided feedback, and continued refining it together until we reached a stable, functional tool ready for deployments and customer onboarding.

What is the team composition?

We worked with 2–5 teammates from Lloyds digital.

How did you come to work with Lloyds digital?

We found them through a referral. We chose Lloyds digital because the partnership was a strong fit for developing our implementation tool. Compared to other options, they stood out through clear communication, flexibility, and a collaborative approach. We were looking for a partner rather than just a vendor, and they supported us not only during development but also in continuously improving the tool as we rolled it out to new customers.

What is the status of this engagement?

We worked together from February 2021–February 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although the tool was not deployed to production, the project still produced clear and valuable outcomes. Our implementation process was already well structured, but through this project, we were able to formalize it further, document it in detail, and translate it into a digital workflow.The prototype allowed us to simulate real implementation scenarios and validate our assumptions in practice. We identified process gaps, clarified responsibilities and user roles, and confirmed which functionalities would actually support the teams during onboarding. As a result, we gained a validated process model and a tested solution concept. The project improved internal alignment, reduced uncertainty in future development decisions, and gave us a solid, well-defined foundation for scaling implementations and customer onboarding in the future.

How did Lloyds digital perform from a project management standpoint?

Lloyds digital delivered on time. We communicated through virtual meetings.

What did you find most impressive about them?

The team was great, proactive, and open to feedback.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Please describe your company and position.

I am the owner of Babos Wine

Describe what your company does in a single sentence.

Producing wines and olive oil.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• marketing
• website

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope was to develope a website and ecommerce for our products

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mesurable outcomes from the project are the incoming orders of our products on our website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very professional, we always get a quick response on our needs.

What was your primary form of communication with Lloyds digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Good team of professional people.

Are there any areas for improvement or something Lloyds digital could have done differently?

n/p

BACKGROUND

Please describe your company and position.

I am the Executive of Perdisacca

Describe what your company does in a single sentence.

Extra virgin olive oil production

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

Web page with web shop

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Lloyds digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project included designing a web page for the brand Perdisacca, which would communicate the values and brand identity of a small family production of extra virgin olive oil. The webshop was also part of the project, with a focus on clear product communication and an easy purchase procedure.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional web page and web shop

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered all agreed items on the project scope on time and quickly responded to any inquiry we had.

What was your primary form of communication with Lloyds digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Lloyds has a young team of dedicated professionals who really care about each project and go above and beyond to please their customers.

Are there any areas for improvement or something Lloyds digital could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Marketing manager of a cheese and delicatessen store.

Describe what your company does in a single sentence.

Cheese & delicatessen selling stores in Croatia and through webshop in whole EU

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lloyds digital to accomplish?

• To create new webshop
• To create CMS - edit and control content and orders

SOLUTION

How did you find Lloyds digital?

Referral

Why did you select Lloyds digital over others?

• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Referred to me

How many teammates from Lloyds digital were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating a completely new e-shop and the appropriate CMS for adding content, editing it, also managing and editing online orders. Transferring of all content (products) from the old to the new webshop.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Better turnover on the webshop

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agreement was met within the deadline(s), communication is easy to achieve, and options are clearly indicated, as are eventual deadlines and costs.

What was your primary form of communication with Lloyds digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are a young and educated team, willing to work in a relaxed but serious business atmosphere.

Are there any areas for improvement or something Lloyds digital could have done differently?

Possibly assign a larger number of people to a specific task

BACKGROUND

Please describe your company and your position there.

I am the Head of the Coastal liner department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital?

We needed a mobile app with CMS for our coastal liner fleet, to sell tickets and provide timely info to our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

After reviewing 3 proposals we found Lloyds' bid best in terms of the price-to-quality ratio

Describe the project in detail and walk through the stages of the project.

The project was developed in 7 months during which we had frequent communication with Lloyds where they thoroughly walked us through the project stages.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a project manager who allocated the work to an unknown number of employees including designers, developers etc.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We managed to reach sales of 100k eur during the first 4 months of using the app, which is considered a success. The app has been awarded and praised for its design and UX

How effective was the workflow between your team and theirs?

The workflow was very effective between the teams, the project manager was always there for all of our questions and various requests

What did you find most impressive or unique about this company?

The number of ideas and effort put into work by this team is impressive

Are there any areas for improvement or something they could have done differently?

There is always room for improvement, however, I don't see any room where it could be improved as far as our project is considered

BACKGROUND

Please describe your company and your position there.

Technology lead in the largest regional server and infrastructure provider.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds digital, and what were your goals?

The website we used before Lloyds delivered the new website was 7 years old. UI and UX were outdated and order flow was out of touch with our new services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Their portfolio was impressive and after a bit of searching Lloyds was the obvious choice

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After the initial agreement kickoff was February 2021. We started with workshops where we defined our needs and they got the information for the approach they want to use

How many people from the vendor's team worked with you, and what were their positions?

We worked with 2 designers, 2 developers, and their CTO.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

UI and UX improvements, order flow improvement. Less click for the same order.

Describe their project management style, including communication tools and timeliness.

Casual but straightforward communication style with designers and developers. Live meetings helped a lot.

What did you find most impressive or unique about this company?

One of the most beautiful designs we saw. Really talented designers and developers

Are there any areas for improvement or something they could have done differently?

more direct time tracking and issue tracking tools.

BACKGROUND

Please describe your company and your position there.

I am doing law practice in the law firm Studio Legale Saina.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design, and what were your goals?

We hired them to design our logo and make our website since we didn't have one.

SOLUTION

How did you select Lloyds Design and what were the deciding factors?

We heard about them and saw some of their work - which was the decisive factor.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a first meeting where we described our necessities. Soon they presented us their ideas and we decided which logo represents us the best. Next step was creating the website, where we provided them with all the information needed and soon everything was done!

How many people from the vendor's team worked with you, and what were their positions?

We worked with the whole team that was assigned to us, but mainly with Alen and Lora.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Clients and collaborators loved our website and we received a lot of compliments. We were also contacted for some new collaborations.

Describe their project management style, including communication tools and timelines.

We communicated mostly by email, but when needed we also had some Skype calls. They were readily available and responded quickly.

What did you find most impressive or unique about this company?

Young and motivated team.

Are there any areas for improvement or something they could have done differently?

We let them know some mistakes that were made and they provided with correcting everything immediately, even out of their working hours.

BACKGROUND

Please describe your company and your position there.

We develop mobile apps to engage Christian communities and help churches to connect closely with their members. I am the founder of this startup company which commenced operation in mid-2020.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lloyds Design?

We employed Lloyds for designing an interactive platform (with a content management system) as a unique feature that we will make available to our clients who are Churches and Christian communities wanting to outsource building and basic maintenance of their mobile apps. We have the built-in multi-lingual capacity in this project to suit individual clients’ needs.

What were your goals for this project?

App development platform is a cost-effective way for churches and Christian communities to explore enhancing their communications with members through mobile apps. The goal for this project is to allow users of the apps to interact on this platform through creating posts, as well as react and respond to them, so they will become more engaged in their churches and Christian communities.

SOLUTION

How did you select Lloyds Design?

Referral from our app hosting platform.

Describe the project in detail.

At the start of the project, we introduced the concept and nature of the platform we wish to develop as well as ideas about its ideal look and potential functions were discussed in detail.

With the feedbacks and technical insights provided by Lloyds, the project began to take shape as we put together initial prototypes. Improvements and refinements of the platform were made after multiple rounds of discussion until the platform was eventually completed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The successful development of this platform contributes greatly to the progress of the overall app development, as the platform is one of the unique features of our apps and the most technically demanding part of the entire development process.

How effective was the workflow between your team and theirs?

Quite effective, especially as we utilized different means of communication to facilitate the process. Lloyds often provides quick turnaround on improvements and modifications. And they were very accommodative when we need to take time to consider our options.

What did you find most impressive about this company?

Lloyds was willing to give us a lot of practical advice to us, as our company does not have staff with technical expertise in full-fledged programming for app features, and to help us throughout the entire process to turn ideas into actual user features. In case of technical problems, they were responsive and issues were usually quickly resolved.