Lighthouse, now Digital Product People

BACKGROUND

Please describe your company and position.

I am the General Manager - User Experience of TechnologyOne

Describe what your company does in a single sentence.

As Australia’s largest enterprise Software as a Service (SaaS) company and one of Australia’s top 100 ASX-listed companies, with offices across six countries, our SaaS solutions make life simple for our community by providing powerful, deeply integrated enterprise software that is incredibly easy to use. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lighthouse, now Digital Product People to accomplish?

• UX Audit
• UX Recommendations

SOLUTION

How did you find Lighthouse, now Digital Product People?

Online Search

Why did you select Lighthouse, now Digital Product People over others?

Great culture fit

How many teammates from Lighthouse, now Digital Product People were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This project was to complete a UX audit of a key product, where DP provided expert user testing and UX/UI expertise to review the platform and make prioritised recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Feedback on prioritised user flows
• Tangible, clear and concise recommendations, ranging from low hanging fruit through to bigger changes, for 6-12 month roadmap.
• User research undertaken, recorded and analysis
• Provide visual mockups to illustrate proposed changes effectively, as well as screenshots, examples and competitor examples to best articulate the finding / recommendation 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Bi-Weekly check ins 
• Managed scope, dependencies, risks well 
• Cross timezone async communication and actions

What was your primary form of communication with Lighthouse, now Digital Product People?

Virtual Meeting

What did you find most impressive or unique about this company?

We appreciated their ability to adapt and support our needs and project as we engaged customers, coordinated demo environments and worked across timezones.

Are there any areas for improvement or something Lighthouse, now Digital Product People could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Delinian

Describe what your company does in a single sentence.

Deriviatives market intelligence data, content and events.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lighthouse, now Digital Product People to accomplish?

• Redesign of a website
• Increase lead generation
• Communicate brand proposition

SOLUTION

How did you find Lighthouse, now Digital Product People?

• Referral
• Recommendation

Why did you select Lighthouse, now Digital Product People over others?

• High ratings
• Referred to me

How many teammates from Lighthouse, now Digital Product People were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DPP ran internal discovery sessions and conducted user testing to inform the redesign of our company website. They provided wireframes and a UX design over the course of several weeks with input from our team to help us acheive our goals. The final deliverable was in Figma, which was ideal for our development team to work from to build the website DPP proposed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered within the timeline set out and we are monitoring performance of the new website with promising initial results on leads generated through the site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project was delivered on time and we were regularly informed about progress against the overall project timeline. DPP were responsive to our feedback and collaborative partners to work with.

What was your primary form of communication with Lighthouse, now Digital Product People?

Virtual Meeting

What did you find most impressive or unique about this company?

Very experienced and efficient team with lots of knowledge to share about how they approached other projects. They were able to work quickly and respond to communication and requests that helped us to get the project completed on time. 

Are there any areas for improvement or something Lighthouse, now Digital Product People could have done differently?

No feedback to share - the team were excellent to work with!

BACKGROUND

Please describe your company and position.

 I am the Head of Digital Comms & Planning of an education company 

Describe what your company does in a single sentence.

University

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lighthouse, now Digital Product People to accomplish?

• Establish User journeys - what tasks are these users are trying to accomplish, over what timeframe
• User testing - how well does our current site support the completion of these tasks
• User flows - what are the priority UI / functional developments to deliver an optimal user flow

SOLUTION

How did you find Lighthouse, now Digital Product People?

Online Search

Why did you select Lighthouse, now Digital Product People over others?

• Good value for cost
• Award winning

How many teammates from Lighthouse, now Digital Product People were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• User-centred customer journeys: prospective postgrad taught students
• Current state: Our website needs to attract the right prospective students – then encourage & support them to apply to study. Key parts of the website aimed at prospective post-graduate taught (PGT) students have become disjointed and duplicative, and may not be providing the best user experience for those researching, choosing and applying to University.

What we want to learn: from entry to website to submitting application.

• User journeys [1] – what tasks are these users are trying to accomplish, over what timeframe, and what triggers these journeys (e.g. external factors).
• User testing [2] – how well does our website support the completion of the tasks defined in [1]. Inc. competitor comparison
• User flows [3] – based on the findings of [2] what are the optimal user flows for task completion and what UI changes / functional development does that entail.
• UI design [4], prototyping, testing, development and implementation to deliver the requirements identified in [3].

Outputs:

• Report outlining optimal user flow(s) for prospective PGT students - supported by user case studies / quotes & competitor examples
• Prioritised recommendations – identifying pain points that will have most impact reducing friction & satisfying user needs
• Debrief with key stakeholders across Comms & Marketing to translate these recommendations for the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The research insights, and the final presentation of your recommendations, were brilliant, really clear and well structured. You didn’t just answer the questions we asked – you grasped what QM was trying to achieve and delivered an invaluable piece of user-led research that provides both the insight and practical next steps we need. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were really impressed with DPP. The project management was smooth and consistently clear throughout. The weekly check-ins were invaluable for handling a varied and disparate team on our side. They kept our project on track and our stakeholders not just engaged with the process, but excited to dig into the key research themes as they emerged. They also allowed us to spot any potential challenges early, so even when these arose, you handled them swiftly and effectively. 

What was your primary form of communication with Lighthouse, now Digital Product People?

Virtual Meeting

What did you find most impressive or unique about this company?

Translated our brief into really solid user-led insights & recommendations. They didn't just answer the questions we asked - but challenged us to get us to a point where they could deliver the research and recommendations we actually needed.

Are there any areas for improvement or something Lighthouse, now Digital Product People could have done differently?

New to higher education space, so some jargon / nuance we take for granted client side wasn't always picked up at first - stay curious & continue to push us to clarify what we mean.

BACKGROUND

Please describe your company and position.

I am the Co-founder and CPTO of Juniper

Describe what your company does in a single sentence.

Juniper addresses the gap in health insurance by providing comprehensive genital insurance for all genders, ensuring easy access for companies and their employees.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lighthouse, now Digital Product People to accomplish?

• Definition of our brand and brand guidelines
• Establish a company tone of voice
• Establish a design system, usable across web properties
• Audit our existing understanding from a cold UX perspective of a pre-launch product

SOLUTION

How did you find Lighthouse, now Digital Product People?

Referral

Why did you select Lighthouse, now Digital Product People over others?

• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned
• Understood our space

How many teammates from Lighthouse, now Digital Product People were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Juniper was in the midst of closing our pre-seed round when we started with DPP. We were a blank canvas and needed assistance in defining our overall visual and written identity. The following categories and sub-categories were agreed as deliverables: 

• Foundational brand strategy 
  • Your brand story & positioning 
  • Mission, vision, values 
  • Brand personality & tone of voice 
• Visual brand identity 
  • Visual brand guidelines that define your visual identity 
• Design system 
  • A scalable and accessible design system of usable components for you to build your product 
• Landing & engagement pages 
  • Page layout, design & copywriting for 1x landing/engagement pages targeted at the business archetype 
• User flow UX audit & copy 
  • UX audit of 2-3 user flows of the product 
  • Copywriting for the user flows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As we were going from 0-1, there was a clear outcome in success with the overall execution of the delivery plan. We weren't pushing the needle towards some sort of trackable growth metric. A project plan with deliverables and focus per week was established at the start of the project; this set expectations on either side for what time would need to be spent together and what could be expected. 

Every Monday, there were regular group sessions scheduled to replay the prior week and get any additional thoughts for items that were sent for asynchronous feedback over Slack previously. Most general feedback or communication was conducted over Slack.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Alongside the project plan and reoccurring sessions, we had retrospectives around working arrangements and style to address anything potentially not working. In the grand scheme, everything was delivered on time, and buffer time was planned as well to prevent any material overrun. We completed before the buffer period.

What was your primary form of communication with Lighthouse, now Digital Product People?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DPP took the time to properly understand our regulated space and the various different types of users we interact with as a B2B2C offering. You can't be as proactive as you'd be selling directly to consumers, and you need to differentiate from word-heavy corporate proposals that miss the mark.

Are there any areas for improvement or something Lighthouse, now Digital Product People could have done differently?

Areas for improvement or feedback were addressed during the project, after the first week, halfway through, and post-project completion.

BACKGROUND

Introduce your business and what you do there.

I’m a people lead for the digital factory at a bank.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse?

We needed help quickly scaling our UX/UI design across our digital channels. Our in-house designers didn’t have the right level of expertise.

SOLUTION

What was the scope of their involvement?

Lighthouse initially provided design training and assisted with UX/UI design for all our digital channels.

Now, they coach and mentor our designers — from interns to senior designers — and review their UX/UI designs. They’ve spent a lot of time working on our mobile application, which they primarily design in Figma.

What is the team composition?

We work with six people on a consistent basis.

How did you come to work with Lighthouse?

My manager contracted them. We wanted an agency with global experience and understanding. 

How much have you invested with them?

We’ve spent $800,000.

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app Lighthouse designed is live but hasn’t gone to market yet. We’ve received anecdotal feedback that it looks amazing and is a great improvement from our last app.

How did Lighthouse perform from a project management standpoint?

They stay within the budget and meet deadlines. We use Miro for project management and tracking progress. We have weekly calls and constant communication via other channels. They maintain a calendar noting when they liaise with my staff.

What did you find most impressive about them?

Their high level of expertise distinguishes them from other agencies. They’re able to keep up with market trends, and they have a great understanding of our business.

Are there any areas they could improve?

There aren’t any major concerns now. There have been some limitations in connecting with the team remotely, but they’ve taken our feedback to heart and improved. 

Do you have any advice for potential customers?

Make sure the budget allows them to visit your site often, so the engagement isn’t completely online. 

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a recruitment and career development platform. We support candidates and employers in finding the right talent and job opportunities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse?

We needed to redesign our website based on a new and improved operating model we were launching.

SOLUTION

What was the scope of their involvement?

Lighthouse has redesigned our website and collaborated with part of the frontend development using Ruby on Rails. In the project's first stage, Lighthouse analyzed our current design to see if there were any areas for improvement. Then, they designed the external site pages, including the candidate's page, the employer's page, the about us page, and so on. Lighthouse also assisted us with copywriting. 

We then moved to the project's second phase, where Lighthouse is redesigning the internal product and the logic of the candidates' accounts, employers' accounts, and how they both interact on the platform to find job opportunities. Lighthouse is still working on this phase. 

At the same time, Lighthouse is also working on the project's third phase, which is the website's redesign using Figma. They've conducted market research and customer interviews to gather as much data as possible and choose a design that fits our market.

What is the team composition?

I've worked with six Lighthouse teammates, including two product designers, a content marketer, a business developer, a project manager, and a frontend engineer. They've also offered us to work with a full stack engineer. 

How did you come to work with Lighthouse?

I found Lighthouse on Clutch. 

How much have you invested with them?

I've invested around $100,000–$150,000 with Lighthouse so far.

What is the status of this engagement?

We started working together in Q1 2022, and our partnership is ongoing. Phase one took place from Q2–Q3 2022, phase two started right after, and phase three started at the beginning of Q4 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’re happy with our work process with Lighthouse so far. We like their designs, and their team is pleasant to work with. We haven’t launched the new website since it’s still under development.

How did Lighthouse perform from a project management standpoint?

Lighthouse has stayed within budget and met timelines. They’ve been punctual and helpful. We communicate with Lighthouse through Slack and use Figma and Miro to collaborate.

What did you find most impressive about them?

I’m most impressed with Lighthouse’s in-depth understanding of our business. They’ve provided detailed suggestions, and I also liked that they had quantitative data to justify their decisions. 

Are there any areas they could improve?

I can’t think of anything for Lighthouse to improve. I’m really happy with their work.

Do you have any advice for potential customers?

I suggest potential clients choose one person from their company to make decisions for your project and communicate with Lighthouse. This will ensure the correct decisions are made on time, help with the cadence and workflow of the project, and avoid slowing down the design and development process.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of ISI, a company that specializes in providing economic information on emerging markets. We deliver company and industry data analyses on emerging markets in Asia, Eastern Europe, Africa, and Latin America.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse?

One year ago, we decided to redesign our information product and platform. However, we had very limited capabilities in UI/UX design and a very small team. We wanted to grow our team internally, but we also wanted to start the project right away, so we decided to look for a partner who could help you with both needs.

We wanted a partner who could handle the entire discovery phase and start the UI/UX design process for our product while we scaled up our team. Then, we wanted them to organize a seamless transfer of knowledge once we had our internal team completed so that we could continue working on the project ourselves.

SOLUTION

What was the scope of their involvement?

Lighthouse has helped us with the UI/UX design of our product. For the first three months of our engagement, we went through a discovery phase, during which we launched a survey and interviewed over 40 users and non-users. It was a very thorough discovery process.

After that, Lighthouse started working on the UI/UX design using Figma. In addition to their design services, Lighthouse has been helpful in recommending several tools we can use for our internal processes. For example, they recommended using Figma, which now our internal design team uses — this wasn’t part of our processes before.

Additionally, Lighthouse has helped us incorporate our UI/UX designers, product development managers, and other resources into the project. They’ve taught our new resources how to conduct interviews, collect data, and analyze the results, so the knowledge transfer portion has also been part of their scope.

What is the team composition?

Thus far, we’ve worked with approximately 10 people from Lighthouse who have participated in the project’s different phases. On a permanent basis, we work with 4–5 people from their team, but their team structure has changed over time.

For example, we initially worked with two people. Then, we worked with some user researchers during the discovery phase. After that, we worked with around five designers during the design process. Lighthouse’s management team has also been part of our meetings.

How did you come to work with Lighthouse?

Before starting the project, we created a short RFP document describing our project and what we wanted to achieve. Then, I sent this document to many design agencies, some of which we found on Clutch. I received proposals from seven companies, and Lighthouse was one of them. Based on the criteria we had established in the RFP document, we ended up choosing Lighthouse.

Their proposal met our requirements and was within our budget. Additionally, we had read very positive reviews about Lighthouse on Clutch, and we received very positive feedback about them from other companies that had worked with them in the UK.

How much have you invested with them?

We expect to spend £240,000–£250,000 (approximately $290,000–$300,000 USD) in total.

What is the status of this engagement?

We started working together in May 2022, and our project is ongoing. However, we expect to end the engagement around February 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our experience working with Lighthouse has been extremely positive; they’ve been a fantastic partner. They’re very flexible and open to collaborating with us, so we’re very happy with our engagement. Their resources have been very capable of creating a single team with our designers and business development people, working collaboratively without any issues.

From the design perspective, Lighthouse is very strong. Their designers have been able to collaborate with our design team, providing several design options and iterating on those to choose the more appropriate designs for our product. Our product's outstanding design is a direct result of our collaborative efforts.

Moreover, the work Lighthouse did during the discovery phase was impressive. Ours is a complex product with multiple types of users. However, they demonstrated a great ability to interview a variety of people from different countries and combine different research methods to truly understand our users’ pain points.

As general feedback, Lighthouse is very flexible in scaling up and down their resources as needed for the different phases of the project. They’ve been very accommodating to our needs, and the quality of their work is remarkable.

How did Lighthouse perform from a project management standpoint?

Project management is always challenging for projects of this size and level of complexity. Therefore, we approached this project by focusing individually on each part of the product, which has taken us more time than originally planned. However, we’ve managed to work with Lighthouse to truly prioritize the areas on which we want to focus.

Overall, Lighthouse’s time management has been very positive, and we’re glad to continue the engagement with them. Even though our timeline has extended, we’re willing to continue working with them because we see the value of the output.

What did you find most impressive about them?

The quality of Lighthouse’s work is impressive. Additionally, I want to highlight their team’s flexibility, communication skills, and openness. Overall, working with them has been a very enjoyable experience.

Are there any areas they could improve?

Before starting this project, we did a lot of research on our own. We even worked with a consultancy company to research various areas for our product, including user voice and product strategy. However, Lighthouse came in and did a very thorough discovery process.

Although we were able to add some things to our own research, their discovery process mostly validated the assumptions we had already made after our research process. Therefore, if I were to start the project all over again, I would ask them to spend more time on the design part and less time on the discovery phase. Still, their research allowed their designers to understand our customer’s pain points firsthand.

Do you have any advice for potential customers?

Although the discovery phase is part of the process, having a clear idea of the outputs you expect is always helpful to succeed. Defining the features and modules of your product in advance will ultimately provide more value to your customers because those key elements will be the ones you focus on first. Spending time understanding your users’ needs will eventually pay off.

BACKGROUND

Introduce your business and what you do there.

I’m the head of product management for a transport and logistics company. We’re a technology and freight marketplace. Our domain is very different from the general tech domain; we serve truck drivers and people who don’t interact much with technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse?

We had a product team that had an in-house design team. We had a lot of initiatives to redesign the current mobile and web applications, and we needed to make a radical shift, moving from in-house designers to an expert in consultation, ownership, and guidance through design. In summary, we wanted to transform the team for better productivity.

SOLUTION

What was the scope of their involvement?

The first project with Lighthouse was to redesign our mobile applications. We had 7–8 mobile applications for both Android and iOS. From a technology standpoint, we decided to merge all of these applications and create a single code base, which was an opportunity to make it the next generation of applications in terms of look and feel.

In general, they’ve worked with us to redesign the apps and make them suitable for our customers. Additionally, they help with discovery and user research besides the UX/UI work.

What is the team composition?

Our main point of contact is the client services manager. For the first project, one person worked with us, and there was a client manager as well. Now, we have a couple of people working on different pieces on the web and mobile side.

How did you come to work with Lighthouse?

I was looking for someone who could give me client services. I did a Google search and landed on their page. Then, I saw what they’d done in the past. It looked appropriate, so I pinged them a note to get in touch with me. They got in touch in 1–2 days. We had a straightforward conversation, and since I’d already seen their portfolio, I was comfortable moving forward with them.

How much have you invested with them?

We’ve spent £65,000–£70,000 (approximately $82,000–$96,000 USD).

What is the status of this engagement?

We started working together in April 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Getting the design right was quite a challenge for us. On the first draft, Lighthouse came back with something we hadn’t seen before, not even with our in-house team. We took those prototypes to our customers and did some testing. The feedback was great, and customers were convinced that it was the way to go.

Overall, we’ve appreciated the quality of work, understanding of our domain, and empathy they’ve shown for our customers.

How did Lighthouse perform from a project management standpoint?

Project management is as expected. We had a few issues when a team member had to step away. It was challenging for a few months because that person had a lot of knowledge. However, we still met the timelines and improvised when there were problems.

Internally, we use Microsoft Suite and Jira, but Lighthouse’s team uses Asana. We’ve also used Sketch — all these tools have helped us get to our desired project outcomes.

What did you find most impressive about them?

Their most distinguishing quality is that they’re sincere, humble, and empathetic. The client services manager has been quite proactive in gauging the sentiment on project deadlines and costs. This has helped us because we don’t have to chase them, which is a sign of good empathy.

Are there any areas they could improve?

If people leave, they need to have a better handover framework to ensure consistency and resilience of projects, timelines, and budgets.

Do you have any advice for potential customers?

It’s vital to get the terms right in the beginning. Be clear on what you’re asking them to do. For example, we didn’t want them to focus on research at first. We told them not to do user research, and we were upfront because they were a consultancy. Therefore, their team will try and do anything to help you out. If you don’t want them to do certain things, tell them.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of a tech start-up innovating in the telecoms sector

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Lighthouse ?

We needed a UX/UI design for out front-end user interface, that could expose all the complex functionalities in the back-end

SOLUTION

How did you select this vendor?

We searched for some London-based UX design companies, and after a few interviews we decided to go with lighthouse because had the most relevant expertise and showed to be flexible enough for our project

Describe the project in detail and walk through the stages of the project.

We held an initial discovery phase, of around 2 weeks where we discussed the scope of the project and gave some basic understanding of the telecoms industry. We then went on to the design phase where we worked very closely with the designer to get the different pages done.

It was largely a collaborative process, where our backend team was very engaged in discussions providing all the necessary documentation so the designer could capture the functionality in the final design. Without the collaboration the result wouldn't have been the same.

How many resources from the vendor's team worked with you, and what were their positions?

The back-end team worked directly with a UX designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We're pleased with the result. We wanted something very simple and that captured the features and functionalities of the back-end. The designer did a great job at taking the time to understand the very complex task of the platform, so the UI could have the correct walk-through for the different flows.

How effective was the workflow between your team and theirs?

The designer and our team worked very closely during the duration of the project. There was a constant stream of communication, with meetings to explain progress and blockers. In parallel, our team worked internally to support better the blockers and expedite the design process.

The communication was constant, and although the project took longer than expected, the workload was shared across both teams to complete the project.

What did you find most impressive or unique about this company?

The designer paid a lot of attention to detail, and wanted to understand the platform in order to deliver a good product. It wasn't rushed nor done in the surface, but with a lot of care and making sure each step was taken made sense from the perspective of the whole product.

That means even reviewing pages already finished once we were progressing with the design.

Are there any areas for improvement or something they could have done differently?

The discovery phase ended too early for the context of the project and product.

BACKGROUND

Introduce your business and what you do there.

I’m an associate product manager at Fig Tech, a personal finance and SaaS company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse?

We wanted to upgrade our existing platform to give our customers an optimized UI/UX experience.

SOLUTION

What was the scope of their involvement?

Lighthouse initially examined our website to identify our brand themes and any areas that needed improvement. Based on their findings, their team gave specific suggestions on refining the design quality of our website. They also looked at the websites of our competitors to collate new ideas and examine their commonalities, which helped them organize our design plan better.

After the discovery phase, Lighthouse kicked off the design process and used Figma to implement UI/UX design solutions. They then modernized our platform and helped us formulate new brand guidelines following their new design suggestions and our preferences.

What is the team composition?

We directly worked with Lighthouse’s UI/UX designer, contact, and project manager.

How did you come to work with Lighthouse?

We found them online while searching for potential design agencies to onboard for this project. We launched a vetting process after creating a shortlist, and we ended up choosing Lighthouse because of their team’s promising proposal and agreeable personality.

How much have you invested with them?

We spent $30,000.

What is the status of this engagement?

The project ran from May–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Lighthouse built a highly responsive and sophisticated platform that met our UI/UX expectations. Our team was especially pleased with how straightforward its features were. Additionally, they cooperated well during the series of product testings that we conducted.

How did Lighthouse perform from a project management standpoint?

We mainly communicated via Slack and email. Lighthouse had impressive project management skills — they organized everything from the start, so we progressed seamlessly and met our goals on time.

What did you find most impressive about them?

What stood out the most about their team was their high level of professionalism and capacity to bring our ideas to life.

Are there any areas they could improve?

Lighthouse did great overall — we didn’t have any complaints throughout our partnership.

Do you have any advice for potential customers?

Organize your goals and relay those transparently to Lighthouse’s team, and they’ll take it from there.