LABEL Research & Consulting

BACKGROUND

Please describe your company and position.

I am the Cheif Executive Officer of Healthwatch Solihull

Describe what your company does in a single sentence.

Healthwatch Solihull is a hospital & health care company based out of Warwick Rd, Solihull, United Kingdom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• We needed to recruit very specific patient profiles in France and Belgium and manage all UX study logistics under strict healthcare compliance.

SOLUTION

How did you find LABEL Research & Consulting?

• Online Search
• Clutch Site

Why did you select LABEL Research & Consulting over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled recruitment, screening, scheduling, moderation, translation, and video delivery for usability testing sessions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The recruited participants matched our criteria perfectly, and the insights gathered helped refine the medical device’s usability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were proactive, highly organized, and kept us informed at every stage despite tight timelines.

What was your primary form of communication with LABEL Research & Consulting?

Email or Messaging App

What did you find most impressive or unique about this company?

Their sensitivity when working with patients and their ability to combine empathy with professional moderation.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

Overall, the experience was excellent. No significant improvements needed.

BACKGROUND

Please describe your company and position.

I am the Director of BirdEase Systems Inc

Describe what your company does in a single sentence.

A complete event management platform designed to help you raise more money and save more time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LABEL Research & Consulting to accomplish?

• We needed a partner to manage qualitative fieldwork across multiple European markets, ensuring consistent quality and cultural relevance.

SOLUTION

How did you find LABEL Research & Consulting?

• Online Search
• Clutch Site

Why did you select LABEL Research & Consulting over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from LABEL Research & Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They handled recruitment, moderation, and logistics, adapting to evolving project needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Participants matched our criteria exactly, and the insights collected directly informed our client’s strategic decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were highly responsive, detail-oriented, and kept the process smooth despite last-minute changes.

What was your primary form of communication with LABEL Research & Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their deep local knowledge and ability to adapt quickly without compromising quality were impressive.

Are there any areas for improvement or something LABEL Research & Consulting could have done differently?

None.