Jootbox

BACKGROUND

Introduce your business and what you do there.

I’m a senior localization manager working for an online technology and solutions company. My job is to help our company expand globally by adapting all the content we create — websites, international campaigns, etc. — for foreign markets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jootbox?

They’ve been working with a number of our teams to localize our website into German, Spanish, and Japanese. These are the languages we currently support, but when you publish content internationally, there are lots of technical issues around the expansion of text: forms of address in different countries, decimal points being utilized differently, and other linguistic characteristics that make the content feel authentic to an area. When we launched our website in these three languages, we had very limited engineering support.

SOLUTION

What was the scope of their involvement?

They helped us work through over a few hundred internationalization issues, enabling us to launch our website. The site is very big — over half-a-million words for the non-US markets. Ever since the launch, they’ve been fixing bugs and begun acting as an advisory board that focuses on internationalization strategy. They help us put in place processes that will address these issues long-term.

What is the team composition?

I’ve been working with two people on a regular basis, but many more people work to resolve our Jira tickets. Over the past few years, I’ve worked with around 6–7 people in total. Everyone is an engineer.

How did you come to work with Jootbox?

I can’t speak about the interviewing process because my engineering manager hired them, but our requirements were that the supplier had to have extensive experience with internationalization, localization, and launching international sites.

How much have you invested with them?

We spend around $6,000 per month.

What is the status of this engagement?

We’ve been working together since March 2021. Our current goal is to expand our collaboration to localize our site into other languages.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve had a number of bugs and issues that we hand over via Jira tickets, and there are clear turnaround times written into our SLA. I get a report from Dropbox every two weeks that sums up the bugs they’ve fixed and the hours they’ve spent working on them. They’ve fixed over 95% of the bugs we’ve seen.

How did Jootbox perform from a project management standpoint?

We don’t use any specific tools, other than Jira.

What did you find most impressive about them?

After two years of working with Jootbox, I can confirm that they have the experience they said they had. They cover German, Spanish, and Japanese, and Japanese is one of the most difficult from a localization and internationalization standpoint.

Their expertise and their flexibility when it comes to internationalization and localization stand out. For example, we have global campaigns that we launch quite quickly, and time frame that Jootbox has for fixing all of these issues — and there can be around 50 — is extremely tight. They had 24 hours to fix 50 issues during the last campaign, some of which were quite serious.

Regarding flexibility, we have a number of issues that are linguistic, and not technical. As web engineers, linguistics is out of their area of expertise, but they’ve been able to help out.

Are there any areas they could improve?

They could be a bit more proactive about measuring the progress of their work. I went to them with questions about how to measure the success of the work, and a company of their size should be more proactive about how to measure success and customer satisfaction.

Do you have any advice for potential customers?

Even if you come with a clear idea of what you need, utilize Jootbox’s expertise and ask questions about the best way to do things. If you simply throw them an idea, they’ll come back to you with a solution that’s completely different than what you envisioned, and that’s a good thing.

BACKGROUND

Please describe your company and your position there.

I am the founder of the first automated rating agency for Ethereum and other blockchains. We use the most sophisticated tools to find bugs in tokens that would allow hackers take over funds.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox, and what were your goals?

We have hired Jootbox to help us with the design and Front-end development of our online platform that aggregates the best techniques for ICOs / smart contracts automated verification, allowing investors, VCs and banks to check the project they want to invest in.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose them through research. They have presented a very good offer and the most interesting vision for the development of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Firstly, Jootbox has worked on the wireframes, which they later translated into UI designs. Each of the designs rounds included After that they have helped us with the implementation of those designs on the Front-end.

How many people from the vendor's team worked with you, and what were their positions?

We’ve worked with a team of three people in total. We’ve been cooperating with the UX/UI Senior Designer, Senior Front-end developer and a Delivery Manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our cooperation with Jootbox has resulted in the creation of a functional platform that is taking the market by storm!

Describe their project management style, including communication tools and timeliness.

It's been a professional journey - as effective as it can get. We always received the results of their work in a timely manner, which made it easy to reach the set milestones for the project easily.

What did you find most impressive or unique about this company?

What we found impressive was the great working relationship we were able to establish very soon after starting the project. The flow of information has been smooth and we've always known we could trust them with the project.

Are there any areas for improvement or something they could have done differently?

More projects for us! :)

BACKGROUND

Please describe your company and your position there.

I am the cofounder of a 3D Visualization Company. We use advanced computer techniques to combine the client’s vision, beauty of designed objects and photorealistic look.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox?

Our website had an outdated design and we couldn’t position ourselves properly in Google since it had a pretty bad performance. We were looking for a company that could design a new website for us and help us rank higher on Google so that our potential clients could find us easily.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose them through research. We were convinced by their vision and professional approach - they did also stand out in terms of great and friendly communication.

Describe the project in detail and walk through the stages of the project.

We started the work by conducting discovery phase and identifying examples of what we wanted - based on that Jootbox worked on wireframes, which were finally translated into designs. After the UX and UI phase they have conducted the implementation of the Front-end and Back-end layers.

How many resources from the vendor's team worked with you, and what were their positions?

Jootbox has assigned a fully dedicated project team to our project. The team consisted of an Art Director, Fullstack Developer and a Project Manager who was responsible for a day to day communication.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since the website has been designed and implemented according to the best UX and tech practices, we have already seen a huge increase in the performance and SEO optimization of our website.

How effective was the workflow between your team and theirs?

The team included a Project Manager, who was making sure that the whole process is smooth and that the final results meet our expectations. We’ve used Trello as a project management tool. Other than that, there was a lot of direct communication.

What did you find most impressive or unique about this company?

The project was completed quite fast. They’ve produced excellent designs with a user- and performance-oriented approach. Everyone we worked with had been curious, self-driven, and structured. It seems that they are always going the extra mile to make sure that their Clients are fully satisfied.

Are there any areas for improvement or something they could have done differently?

Nope, can’t think of any.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder and Marketing Leader of Pew Pew Tactical - an educational firearm blog.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox, and what were your goals?

We hired Jootbox to execute various front-end development projects on the website. They also helped us setup Google Optimize and ran various tests on changes that were made. Some of the projects include creating landing pages that converts.

SOLUTION

How did you select Jootbox and what were the deciding factors?

We selected Jootbox after several rounds of interviews and tests that required extensive programming knowledge. We were looking for someone who was easy to communicate with, had flexible hours, and diligent. Chris and his team met all of those requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work included continuous maintenance of pewpewtactical.com. Work entailed setting up Google Optimize to test various front-end changes to the website, creating new landing pages where needed, creating page templates in Wordpress, making visual changes, etc. Expertise needed was experience with Wordpress, PHP, Javascript, and other programming languages that is required to maintaining a Wordpress blog.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 people from Jootbox - Chris, Patryk, and Jakub.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Chris and his team were able to follow instructions and deliver projects in a very timely manner. Every task we add to our shared task board would be completed within a week or less. Some projects that were assigned last minute would also be completed very timely.

Describe their project management style, including communication tools and timelines.

We used Trello and Slack to communicate and assign monthly tasks. The team has been very easy to work with and communicate with.

What did you find most impressive or unique about this company?

Their communication stood out compared to all the other companies we worked with and interviewed. If there was ever any questions about a task, they would communicate with us right away to get clarification. Their expertise in their work also stood out. The entire team is very knowledgeable and never came across something they couldn't fix or find a solution for.

Are there any areas for improvement or something they could have done differently?

Not at this moment.

BACKGROUND

Please describe your company and your position there.

I'm the owner of the analytics dashboard that I am working on in part with Jootbox.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox, and what were your goals?

I hired Jootbox to assist with front and back end web development, AWS, graphic design, and UI/UX design. My goal was to completely offload the development while I took care of the marketing and so far it has been going extremely well.

SOLUTION

How did you select Jootbox and what were the deciding factors?

A referral from a trusted friend and family member. After a few calls and smaller projects showing me just how much attention to detail they pay and how well they communicate I was sold.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several calls over the course of the second half of the year discussing my idea, the site I acquired to start it, and getting the project back online after transferring. Now we are working on developing the project further It's a mix of Javascript, HTML, CSS, Grails, and others.

How many people from the vendor's team worked with you, and what were their positions?

From what I can remember 3, Chris and two developers Mateusz and Piotor.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Nothing yet as we have just put the project online. But so far everything has gone well in terms of deadlines, cost, communications, and quality.

Describe their project management style, including communication tools and timelines.

We communicate through Email, WhatsApp, Slack, and a series of video calls in order to stay up to date. Chris, their head of business development, handles most of the communication and relays it to the rest of his team.

What did you find most impressive or unique about this company?

I definitely think their communication and attention to detail/quality.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of right now.

BACKGROUND

Please describe your company and your position there.

I am the Principal Consultant and Founder of Joyride Consulting working with a variety of verticles providing services including branding, user research, ux, ui, development, and ongoing support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox?

Connexity, a retail performance marketing company, hired Joyride Consulting to build a new CMS-driven website to represent their refreshed corporate branding and positioning. We brought in Jootbox as our development partners for the project.

What were your goals for this project?

To provide a CMS-driven (WordPress), responsive corporate website, that reflects the new brand identity and positioning. To have a clear user experience and message for prospective clients, talent, and current employees.

SOLUTION

How did you select this vendor?

Jootbox came highly recommended to me via a developer partner I have worked with on other projects. After evaluating and interviewing several candidates to partner on this project, I was most impressed with Jootbox's capabilities and approach.

Describe the project and the services they provided in detail.

Using a Kanban approach, we collaborated with Jootbox, provided them with specifications, designs, and assets in which they built the entire Connexity web app on a WordPress CMS to allow the client to maintain their own content moving forward. There was integration into the client's CRM to allow Connexity's business development team to follow up with prospects.

What was the team composition?

For this project, I primarily worked with two developers and a technical project manager. For some smaller tasks, Jootbox took it upon themselves to provide design resources when needed to keep the process moving forward which was extremely helpful.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a "consult-agency", a true sign of success is when a client is not only satisfied with a successful launch but wants to continue doing work with you. In this case, Connexity has follow-up projects they are pursuing with us and I will continue partnering with Jootbox on these.

How was project management arranged and how effective was it?

For this project, I served as the client strategist/account manager and worked very closely with Jootbox's project manager from start to finish. Chris (the PM and I had weekly check-ins and used Trello and Slack to communicate on all the daily project details, questions, etc, with the team.

What did you find most impressive about this company?

Not only are they outstanding developers, but Jootbox also has a an easy-going "can-do" attitude that you don't come across commonly. These guys don't drop the ball and consistently came with ideas/solutions for any challenges we faced. They are true partners in every sense of the word.

Are there any areas for improvement?

I honestly can't think of anything.

BACKGROUND

Please describe your company and your position there.

I run a web development agency that implements custom applications for clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox?

We needed an engineer that could jump into an large and robust API service. Jootbox put Mateusz on our project, whom was quickly able to learn the ropes and start shipping within our distributed team.

What were your goals for this project?

Our API integrates with many third party services to keep our clients working productively together. Jootbox was instrumental in shipping our Slack App. Thanks to their solution we were able to notify teams with relevant company updates to keep them in sync.

SOLUTION

How did you select this vendor?

I reached out to a number of firms here on Clutch and no one was more professional and communicative than Jootbox. From exploration to collaboration and execution, this team has a tremendous amount of discipline and skill. I've worked with a number of remote teams, so their professionalism was immediately apparent.

Describe the project and the services they provided in detail.

The Slack App they integrated into our service was responsible for installing into workspaces and streaming notifications to their relevant teams. Their works was instrumental to supporting the complex communication needs of large organizations.

What was the team composition?

Their team has a streamlined and flat organizational structure so everyone you need to speak to seems to be always available. This made the team very easy to get a hold of to spite very different time zones.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

When you're shipping features to a large app, ensuring code quality consistently with new features is the top concern. Not only has their work not had any issues, they've actually increased our test coverage and provided a greater degree of confidence. Our customers are enjoying increased engagement from their work and we are enjoying the relief that comes from robustly tested and Q/A'ed work.

How was project management arranged and how effective was it?

We started off projects with high level descriptions of what we were looking to accomplish. Once we had a general idea if it was a good idea to collaborate we send Jootbox our user stories, had a little back and forth with their knowledgable developer and they were ready to begin work. In less than 24 hours the had a pull request waiting for our review!

What did you find most impressive about this company?

Aside from the obvious skill of the development team, the professionalism across the board stood out the most. Even the team members that don't usually spend much time with clients were communicative and easy to work with. In addition they were on top of the projects we sent them and consistently asked for feedback at important milestones.

Are there any areas for improvement?

Overall no, they've been extremely flexible around our unusual distributed team's process. Also they're English was exceptional across the board, so much so I would forget I wasn't talking with native English speakers.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a real estate and construction company that specializes in the building of commercial and residential structures. I act as a marketing project manager, as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Jootbox?

We hired Jootbox to design and develop our website. We wanted to present our new investments and buildings in a way that would attract potential investors.

SOLUTION

What was the scope of their involvement?

We didn’t have a clear vision of what we wanted to be presented on the site. Jootbox offered an end-to-end solution from the conception and ideation phase. In the beginning, we had creative workshops where we created wireframes and mockups. After that, there was a UX/UI phase before the development of the CMS and frontend began.

Through the creative workshops, we were able to define our business needs and potential customers. Based on their advice, we decided on WordPress because it is an open-source solution. Since it’s a corporate platform, we’ve added a virtual 3D map of the investment of the buildings that we build. Users can see their future slots and can choose through different ones.

What is the team composition?

The team was composed of developers and designers. Throughout the whole project, we were in touch with the project manager. We were also in contact with the business development manager, who oversaw the entire project from a distance.

How did you come to work with Jootbox?

One of my trusted friends referred us to them. From the very first contact, they were responsive, which I liked. The team at Jootbox is also full of experts in their field, advising and helping me to understand all of the technical jargon. Their prices were competitive as well. They guaranteed great quality for an excellent price.

How much have you invested with them?

We’ve invested in $30,000.

What is the status of this engagement?

The engagement with Jootbox started in May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We managed to complete the website in four months and plan on launching it soon. Their team will also support our page in the next few months. Once we launch, I expect it to attract a lot of customers. Now, we’re creating a marketing plan. Along with their quick delivery, they were transparent throughout the whole project. They also advised us with great ideas.

How did Jootbox perform from a project management standpoint?

The project manager was responsible for communication. We were in touch with him daily. In case of any quick questions arising, we used Slack.

It was enjoyable working with Jootbox. Part of our team was located in different time zones. Their team was always ready to manage that to ensure they were on calls with us. Their responsiveness, despite time zone differences, was also impressive.

What did you find most impressive about them?

In the beginning, we weren’t sure about outsourcing our work. In the end, we were impressed with their quality. Jootbox is full of excellent advisors, suggesting outstanding features and helping us understand our clients. Their work will definitely help us stand out in the market. Even though they work remotely, we felt that they were on the premise with us.

Are there any areas they could improve?

There’s nothing I’d have them improve. We plan on establishing a long-term partnership and scheduling more projects with them.

BACKGROUND

Please describe your company and your position there.

I am a Business Development Manager in one of the top European IT companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox?

We needed assistance with development work for our corporate and product website.

What were your goals for this project?

A new, modern online image of the company, lead generation, growth of conversion.

SOLUTION

How did you select this vendor?

One of our contractors reffered us to Jootbox. We very much liked the communication and responsivness of the New Business Manager n their side. Their price was also very competetive.

Describe the project and the services they provided in detail.

We have requested end-to-end services from Jootbox. They provided us with high fidelity mockups and UI/UX designs for all pages, along with front- and back-end development. The website is a coporate and product website in one.

What was the team composition?

The team included a Project Manager, UX/UI Designers, Front-end and Back-end Developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We are very happy with Jootbox's work. The quality of the product is very high. We have tracked a 35% growth in generated leads and 32% growth of conversion rate. We’ve reached out to users to find out what they think and the website was very well received. Its look-and-feel was commented on as neat, and the user path was described as simple and intuitive.

How was project management arranged and how effective was it?

We had a dedicated Project Manager, that was responsible for the day-to-day communication and the workflow. The cooperation was very smooth and effective.

What did you find most impressive about this company?

Their business understanding and ability to see the big picture are more impressive than anything else. The design aspect of the project proved to be the pillar of the product. They have walked us through different user paths, and the hi-fidelity mockups helped us to understand how important the navigation is. Their team is superb.

Are there any areas for improvement?

Cannot think of any. It was a real fun to work with Jootbox!

BACKGROUND

Please describe your company and your position there.

I'm the founder of a company that drive leads to Bitcoin and cryptocurrency companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Jootbox, and what were your goals?

Jootbox first created a chart website. The goal was to create a one page site that displayed some cryptocurrency data and charts. They did this well. After that I hired them for many more projects, including more complicated ones like an entire ATM database web-app.

SOLUTION

How did you select this vendor and what were the deciding factors?

Clear communication, and refer from a friend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a quick meeting to discuss. The best part was I did not have to baby the team or discuss what is needed behind the scenes. They understood clearly and from there delivered the project.

How many people from the vendor's team worked with you, and what were their positions?

Chris, the communication guy and 2 other developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All projects were completed successfully, and smoothly. We used them many times for small bug fixes and also larger projects.

Describe their project management style, including communication tools and timeliness.

They offered to use Slack, but I preferred email so we used email and whatsapp, mostly.

What did you find most impressive or unique about this company?

They are very personal, and care about having a good, personal relationship with me and I believe other clients, too.

Are there any areas for improvement or something they could have done differently?

More accurate timelines.