ITS Canada Inc.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ITS Canada Inc.?

We needed a reliable partner to provide IT services.

SOLUTION

What was the scope of their involvement?

ITS Canada Inc. provides IT managed services and cybersecurity. We’ve discussed our needs, and they’ve provided solutions. The team recommends the hardware we need and deals with software issues. The service is cloud-based; we access our data through the cloud, and they provide security for that.

What is the team composition?

We deal with the owner personally, and they have a team monitoring our computers and data.

How did you come to work with ITS Canada Inc.?

We found them through a referral. When we spoke with them, they were helpful, knowledgeable, and friendly.

How much have you invested with them?

We spend around $700 CAD monthly.

What is the status of this engagement?

We started working together in January 2020, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t experienced any cyberattacks, and the downtime is minimal. ITS Canada Inc.'s work meets my expectations.

How did ITS Canada Inc. perform from a project management standpoint?

Whenever we have an IT issue, the team deals with it immediately. In major cases, they fix problems within a day. We send an email, and ITS Canada Inc. puts it through their ticket system. Within 24 hours, they take care of it. If it can’t be resolved, the team does research and resolves it within the next two or three days.

What did you find most impressive about them?

Their reliability and quick response times are impressive. ITS Canada Inc. dealt with the service provider when one of our servers was slow and switched us to a different server.

Are there any areas they could improve?

There’s nothing they need to improve. We haven't experienced any issue that stops us from working.

Do you have any advice for potential customers?

Know what you’re looking for and have a good discussion. Tell them what specs you need, and they’ll devise a solution. Once you surpass that requirement, ITS Canada Inc. will suggest additional actions according to your needs.

BACKGROUND

Please describe your company and position.

I am the Director Of Operations of AJAG Management INC.

Describe what your company does in a single sentence.

We are CPA's who have a secondary business offering Professional Development courses for other CPA's across Canada. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITS Canada Inc. to accomplish?

• establish security for our websites
• ongoing support for our businesses

SOLUTION

How did you find ITS Canada Inc.?

• Referral
• Other

Why did you select ITS Canada Inc. over others?

Company values aligned

How many teammates from ITS Canada Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We work with Fred Turner at ITS Canada and he manages our security, website updates, ongoing projects and support annually. It feels like he is available to us 24/7  and his response time, attention to detail and the care he puts into our business is beyond 5 star.  Our work is ongoing but Fred manages everything in a timely manner, is clear about expectations and is very results oriented. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website functionality improves every year as we introduce new features and Fred helps us think through all of the steps methodically and makes sure that we are protecting ourselves and our customers from a security perpspective as well as from an ease of use perspective. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fred is very clear about timelines, prioritizing projects if we introduce new projects while we are still in the middle of others and is accurate about budgets. 

What was your primary form of communication with ITS Canada Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ITS Canada is a big business that operates as a small business. This means that they are always quick to respond in person to phone calls and emails and the customer support is next level. 

Are there any areas for improvement or something ITS Canada Inc. could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Managing Director of Catherine Moschetti CPA Professional Corporation

Describe what your company does in a single sentence.

Accounting and tax services for individuals and corporations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITS Canada Inc. to accomplish?

• Secure my programs, client data, website
• Continual backup of programs and data to minimize downtime in the event of loss
• Continually monitor for threats or breaches to programs, data, website

SOLUTION

How did you find ITS Canada Inc.?

Referral

Why did you select ITS Canada Inc. over others?

• High ratings
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Server, laptops and website maintenance, 24/7 support, protection, backup, daily testing, etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes are discussed at the quarterly meetings where we review issues detected and resolved, goals for IT, etc.

Examples of measurable outcomes include:

ITS Canada converted all data and programs from DropBox to Datto Workplace to gain greater security of confidential client information and greater ability to retrieve information in the event of accidental loss.

Instant resolution of IT issues as they arrise via 24/7 support team, whether it's a software issue, hardware issue, vendor recommendations or general IT question

Ongoing monitoring for threats to server and laptops, including security awareness training

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITS Canada performed big tasks in the agreed upon time frame and continually updated me on the progress. They communicated and explained everything clearly to ensure I understood exactly what was being done with the our programs and data. This was critical to ensure no loss of information, confidentiality of client information and peace of mind, which was greatly appreciated. With respect to ongoing issues, the response time was almost immediate, usually within a minute or two. They truly provide excellent customer service.

What was your primary form of communication with ITS Canada Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

ITS Canada provides customized solutions for my specific IT needs, identifies issues and potential threats before they become issues, and resolve my daily IT issues and questions within minutes of making a request. The 24/7 customer support team is truly amazing.

Are there any areas for improvement or something ITS Canada Inc. could have done differently?

No, I'm completely satisfied with the managed IT services I receive from ITS Canada.