ITPartners+

BACKGROUND

Please describe your company and position.

I am the Founder of DBC Natural Holistic Health

Describe what your company does in a single sentence.

Holistic Healthcare Provider.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ITPartners+ to accomplish?

• Reduce IT Issues
• Predicable pricing

SOLUTION

How did you find ITPartners+?

Online Search

Why did you select ITPartners+ over others?

• High ratings
• Great culture fit

How many teammates from ITPartners+ were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ITPartners+ provides fully managed IT services for our organization. Their scope includes 24/7 help desk support, proactive monitoring, patch management, and endpoint protection across all our systems. They manage our network infrastructure, servers, and cloud environments, ensuring uptime and security. They implemented a robust backup and disaster recovery solution, handle compliance requirements, and provide ongoing cybersecurity protection, including SOC 2 Type II standards.

Key deliverables include a dedicated account manager, regular IT strategy reviews, detailed reporting on system health and security, rapid response to support tickets, and predictable per-user pricing with no surprise costs. They’ve essentially become our outsourced IT department, allowing us to focus entirely on running and growing our business without worrying about technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ITPartners+, our system uptime has exceeded 99.99%, and support ticket resolution times have dropped by over 60%. We’ve had zero security breaches, with monthly vulnerability scans showing continuous improvement in our security posture. Downtime-related losses were eliminated, saving us thousands annually. Their proactive monitoring reduced IT issues by 40%, and their strategic planning aligned our IT spend directly with business growth goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITPartners+ manages projects with clear timelines, regular updates, and consistent follow-through. Every deliverable has been on or ahead of schedule, including major initiatives like our cloud migration and security upgrades. They’re highly responsive, often resolving urgent issues within minutes and adapting quickly when priorities change. Their team communicates clearly, documents everything, and ensures we always know the status of our IT environment.

What was your primary form of communication with ITPartners+?

In-Person Meeting

What did you find most impressive or unique about this company?

Their response time is unmatched—we get answers and resolutions faster than any provider we’ve worked with, often within minutes. Beyond speed, their team is genuinely friendly and easy to work with. They treat us like a true partner, not just another ticket in the queue, which makes every interaction positive and productive.

Are there any areas for improvement or something ITPartners+ could have done differently?

We’ve had a very positive experience overall. The only area for improvement would be even more proactive communication about upcoming technology changes in the industry. While they keep our systems current and secure, additional insights into emerging tools or trends would help us plan further ahead.