Charging Mgmt System Dev for EV Charging Solutions Provider
- Custom Software Development Mobile App Development Web Development
- Confidential
- July 2020 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Perhaps most impressive was their commitment to ongoing service enhancement driven by goodwill."
- Consumer products & services
- Bangkok, Thailand
- 51-200 Employees
- Online Review
- Verified
Iterate has built a charging management system for an EV charging solutions provider. The team has built the front- and backend of the system, created mobile apps, set up cloud infrastructure, and handled QA.
The new system has achieved strong user adoption, high utilization rates, and 99.9% uptime, positioning the company for sustained market leadership. Iterate has shown professional project management, reliable delivery, and responsive communication. The team is invested in the project's success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Product Officer of Sharge
Describe what your company does in a single sentence.
SHARGE Management Co., Ltd. is Thailand's leading electric vehicle (EV) charging solutions provider, established in 2019 as a pioneering force in the country's sustainable transportation revolution. Operating under the brand "ReverSharger" for public charging services, SHARGE has positioned itself as the premier EV operator in Thailand, dedicated to building a comprehensive charging ecosystem that connects drivers to every station in their network.
- Market Position & Achievements
Infrastructure Milestones
1,000+ Charging Points installed across Thailand
50+ Premium Locations in Bangkok CBD including Central Embassy, Central Chidlom, BITEC Bangna, True Digital Park
4.8-Star Rating with over 17,000 reviews on App Store
Target: 213 stations operational by 2025 - Financial Performance
2023 Revenue: 300+ million baht (6x growth from 56 million baht in 2022),
2025 Revenue Target: 1,200 million baht - Social Contribution
serving more than 300k Ev driver throughout contry wide with 40% active users
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Iterate to accomplish?
- Building great products and solutions that scale
- Being a consultant for technology adoption
SOLUTION
How did you find Iterate?
Referral
Why did you select Iterate over others?
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Iterate were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
EV Charging Platform - Scope of Work
- 1. Project Planning & Architecture
Requirements analysis and competitive research
System architecture design (microservices, security, integrations)
Database and API architecture planning - 2. Backend Development
User management and authentication system
Charging session management (start/stop/monitoring)
Payment processing and billing engine
Charging station inventory and status management
Real-time notifications and alerts
Third-party integrations (hardware, payments, maps) - 3. Frontend Development
Mobile Apps: Native iOS and Android applications
Web Platform: Responsive web application
Admin Dashboard: Management interface for operations
Key features: station finder, charging control, account management - 4. Infrastructure & DevOps
Cloud infrastructure setup (AWS)
CI/CD pipeline implementation
Monitoring, logging, and security implementation
Backup and disaster recovery systems - 5. Testing & Quality Assurance
Unit, integration, and performance testing
User acceptance testing
Security and penetration testing - 6. Deployment & Launch
Production deployment and data migration
User training and soft launch
Go-live support
Key Deliverables Summary - Core Platform
Complete EV charging management system (start/stop charging functionality)
User management and payment processing system
Real-time charging session monitoring and notifications - Applications
iOS mobile app (App Store ready)
Android mobile app (Google Play ready)
Responsive web application
Admin dashboard for operations management - Technical Assets
Full source code ownership (backend, frontend, mobile)
Production-ready cloud infrastructure
Database with migrated legacy data
API documentation and integration guides - Business Tools
Reporting and analytics system
Customer support tools
Operations management dashboard
User training materials and documentation
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The EV charging platform project successfully transitioned from an outdated legacy system to a market-competitive solution, achieving strong user adoption with 95%+ charging session success rates and 99.9% platform uptime. The launch demonstrated measurable business impact through increased monthly active users, higher station utilization rates, and improved revenue generation. Most importantly, the custom-built architecture established scalability foundations that support 10x current user load and rapid geographic expansion, positioning the company for sustained market leadership. The platform's modern technology stack reduced operational costs while enabling faster feature development, creating a sustainable competitive advantage in the growing EV charging market.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Iterate demonstrated professional project management with reliable delivery, good planning practices, and responsive communication that met business expectations and supported successful project completion
Project Management Performance
Delivery Excellence
The development team consistently delivered all project milestones on time as promised, demonstrating strong commitment to agreed timelines. Their reliable delivery schedule allowed for predictable planning and budget management throughout the project lifecycle.
Project Planning & Organization
Iterate maintained good project planning practices with clear milestone definitions, realistic timeline estimates, and proactive communication about progress. Their structured approach provided visibility into development stages and helped identify potential issues before they became blockers.
Responsiveness & Communication
The team showed strong responsiveness to business needs and requirements changes. They maintained regular follow-up communications, provided timely updates on project status, and were accessible for questions and clarifications throughout the development process.
Reliability & Trust
Their track record of meeting commitments built confidence in the partnership. The consistent on-time delivery created a reliable working relationship that supported smooth project execution and stakeholder confidence.
What was your primary form of communication with Iterate?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
Most Impressive Company Qualities
Product-First Development Philosophy
What stood out most was their genuine product-first approach to development. Rather than simply building to specifications, they focused on creating a solution that would actually succeed in the market and serve users effectively. This mindset showed they understood the bigger picture beyond just code delivery.
Cost & Time Efficiency Balance
The company demonstrated exceptional ability to optimize both cost and timeline without compromising quality. They found smart ways to deliver maximum value within budget constraints while maintaining aggressive timelines - a rare combination in custom development projects.
Continuous Service Improvement
Perhaps most impressive was their commitment to ongoing service enhancement driven by goodwill rather than contractual obligations. They proactively identified opportunities to improve their processes, communication, and deliverables throughout the project, showing genuine investment in client success.
Holistic Business Understanding
Their approach went beyond technical execution to understanding the business impact and market positioning goals. This comprehensive perspective enabled them to make development decisions that supported long-term business objectives, not just immediate technical requirements.
Are there any areas for improvement or something Iterate could have done differently?
The main area for improvement is tracking and documentation of service enhancements. While their continuous improvement efforts are valuable, the frequent updates sometimes made it difficult to maintain clear records of what changes were implemented and when.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS