IT Support LA, led by Yuri Aberfeld, has served the Greater Los Angeles and Ventura County area since our founding in 2002. Because of the unique internal environment, policies and procedures Yuri set up, we were able to quickly adapt to the changing environment presented during the COVID crisis of 2020, and while managing 2000 devices, were able to safely and seamlessly shift nearly our entire client base to work remotely, with secure and reliable connections.
Every step and policy modification we have taken since the beginning have been to reinforce and embed these tenets into our working environment. This is all in the service of enhancing the client experience: No ‘Geek Speak’, just plain and clear English so that all customers in our care feel comfortable and secure knowing that we not only understand their concerns, but have taken them well in hand.
IT Support LA has been active in our community through the years, serving on advisory boards for several local charities and organizations. CEO Yuri was recently named to the Board of Trustees, of The San Fernando Valley Bar Association, with whom we have been involved as a longtime ‘non-attorney’ member, and we regularly publish IT and Cyber Security articles in their publication ‘Valley Lawyer Magazine.’
IT Support LA continues to be a ‘good neighbor’ to the community that has embraced us.
It is just this philosophy that has made IT Support LA an award-winning MSP:
o 2 Years awarded Best IT by the Small Business Expo
o Awarded 2nd best company of any type in the US by the Small Business Expo
o Awarded Best IT in California by Channel Futures
o 3 years listed as one of the Top 501 MSPs in the World by Channel Futures
IT Support LA offers competitive pricing, with clients investing around $10,000 monthly for comprehensive IT support. Their value is highlighted by customized service and effective communication, although some clients noted room for improvement in proactivity and communication.
IT Support LA is recognized for being a one-stop-shop for IT needs, offering comprehensive solutions that cover everything from daily support to high-level inquiries.
Proactive Monitoring
The team is generally proactive in monitoring systems, though there are occasional lapses in proactivity. Overall, they are on top of things 80% of the time.
Smooth Workflow
Clients report a smooth workflow with IT Support LA, facilitated by their understanding of client needs and effective communication channels.
Timely and Reachable
The team is praised for their punctuality and accessibility, making themselves available to address any problems or requests promptly.
Strong Customer Service
Multiple reviews highlight IT Support LA's excellent customer service, noting that the team is highly responsive, proactive, and dedicated to resolving issues quickly and efficiently.
High-Level Expertise
IT Support LA is recognized for their high-level technical expertise, understanding complex systems and providing intelligent solutions.
Managed IT Services for Consulting Engineering Firm
IT Managed Services
Confidential
May 2017 - Ongoing
4.0
Quality
3.0
Schedule
4.0
Cost
3.5
Willing to Refer
5.0
"They generally want to resolve the problems we have."
May 14, 2021
CFO, SCEG
Lesli Kraut
Verified
Other industries
Calabasas, California
11-50 Employees
Phone Interview
Verified
A consulting engineering firm hired IT Support LA as a full-time IT support company to help them grow their business. They're responsible for troubleshooting IT-related issues and improving their systems.
The internal stakeholders are impressed with the team's progress and their level of customer service. The team has been proactive in monitoring the status of their systems and they've been highly responsive throughout the duration of the partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the VP and CFO of South Coast Engineering Group. We provide mechanical, electrical, and plumbing services to design contractors and architects.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with IT Support LA?
We needed an offsite full-time IT support company to deal with our growing business, and help us make sure that we have everything that we need.
SOLUTION
What was the scope of their involvement?
Prior to us hiring IT Support LA, they came in and did an entire review of everything we had, then gave us a proposal of what their services would include. Currently, they’re continuing to support us by maintaining everything that has to do with IT.
What is the team composition?
We’re probably working with about 4–5 people.
How did you come to work with IT Support LA?
We did research and had 3–4 different companies give us proposals. We interviewed them and decided that IT Support LA would be the best fit.
How much have you invested with them?
We pay them just under $10,000 a month.
What is the status of this engagement?
The ongoing partnership started in May 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Since partnering with IT Support LA, the level of their customer service has improved. They’re answering the phone more, they’re doing stuff more quickly, and things are getting more stabilized since hiring a couple more people for their team.
They’ve also been a little bit more proactive since they’re supposed to be monitoring our system 24/7. Sometimes they’re not as proactive as I would like, but I would say that 80% of the time, they’re on top of things.
How did IT Support LA perform from a project management standpoint?
We mostly communicate through email when it comes to project management, and sometimes we’d call — and when we’re trying to handle a problem, we’d be on the computer with them. In the past, sometimes things got stalled and there wasn’t any follow-up, but we seemed to have figured it out now.
What did you find most impressive about them?
We’re impressed by their people and their customer service. They generally want to resolve the problems we have, and they seem to be intelligent and know what they’re talking about. A lot of high-tech companies know how to use outlook, but they don’t really know what’s behind it and how it completes the entire system for the organization. I think in that regard, IT Support LA does it a lot better than most. They keep track of all our systems and have a whole library for us.
Are there any areas they could improve?
They could improve on their communication, and sometimes they’re lacking when it comes to new projects.
Do you have any advice for potential customers?
My advice would be to stay on top of them and make sure you’re getting what you’re paying for.
RATINGS
4.0
Quality
3.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
5.0
NPS
Managed IT Services for Property & Casualty Insurance Agency
IT Managed Services
Confidential
Jan. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have a good project management process."
Feb 19, 2021
Owner, Insurance Agency
Anonymous
Verified
Financial services
Los Angeles, California
1-10 Employees
Phone Interview
Verified
IT Support LA manages the IT infrastructure of a property and casualty insurance agency. The team ensures that the client's diverse technical operations work well in order to maintain business productivity.
IT Support LA has been a reliable and reachable partner. Responsive and skilled, they are able to solve both hardware and software issues. The team's ongoing engagement is secured by their seamless workflow.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of a property and casualty insurance agency.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with IT Support LA?
I was looking to have a company that would administer and maintain our computers and services.
SOLUTION
What was the scope of their involvement?
Basically, they maintain our entire IT infrastructure. In order to do that, they also conduct site surveys. The team does their work onsite and remotely.
Whether it’s a broken mouse or a piece of software that suddenly stops working, they will attend to it. If they’re not familiar with what they’re dealing with, they sometimes get a third-party vendor to help solve our problems.
What is the team composition?
We work with 7–8 people from their team, depending on what’s being done.
How did you come to work with IT Support LA?
They reached out to me through a cold solicitation. To be honest, at that time I was looking to change who’s in charge of our entire network. One person was trying to maintain it and it was not going well. Overall, the timing was right, so I had them take charge.
How much have you invested with them?
We’ve spent under $10,000.
What is the status of this engagement?
We began our partnership in January 2016, and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
As a business owner, I like that I can simply reach out to them and things will get handled. That way, my staff doesn’t have to call me or text me if things don’t work.
How did IT Support LA perform from a project management standpoint?
We communicate primarily over email. They have a good project management process.
What did you find most impressive about them?
They are a one-stop-shop, from hardware to software, they can make things happen.
Are there any areas they could improve?
No, I don’t think they have any areas to improve.
Do you have any advice for potential customers?
Have the IT Support LA team come out and look out for your entire system. Then, hand them the keys to “your castle”. After that, just tell them to make sure everything is always working.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I already have.
IT Support for Architecture & Interior Design Company
IT Managed Services
$10,000 to $49,999
Jan. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"The workflow is effective because they understand how to work with us and our budget."
May 11, 2021
Operations Manager, Omgnivning
Meiyee Chappo
Verified
Other industries
Los Angeles, California
11-50 Employees
Online Review
Verified
IT Support LA provides ongoing IT services for an architecture and interior design company. The team manages the client's servers and provides daily support for any IT-related issues.
The client has been satisfied with IT Support's services. The team boasts a smooth workflow and provides budget-friendly solutions. They're highly punctual and always reachable for any problems or requests.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the operations manager of an architecture and interior design firm in Downtown Los Angeles. I am in charge of managing the IT infrastructure of the business.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire IT Support LA?
IT Support LA is our daily IT support for the entire office and they manage our server, as well as advise us for any updates.
SOLUTION
How did you select this vendor and what were the deciding factors?
They provided answers and worked with us and all of our quirks.
Describe the project in detail and walk through their service package.
After a sales meeting, they put together a detailed contract that breaks down the daily, weekly, and monthly maintenance.
How many resources from the vendor's team worked with you, and what were their positions?
We have several people that deal with our daily tasks, and for any new services or higher level inquiries, we speak to Yuri Aberfeld.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We get weekly on-site tech come, and daily, online tech support where they remote in. During the pandemic, it has worked well.
How effective was the workflow between your team and theirs?
The workflow is effective because they understand how to work with us and our budget. When we have a concern, we email or instant message them, or call, and they try to take care of it then or schedule a time when we are available
What did you find most impressive or unique about this company?
That they customize their work with us. They work with our budget and time frames.
Are there any areas for improvement or something they could have done differently?
No
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Locations (1)
24009 Ventura Blvd, #240Calabasas, CA,
United States91302
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