We understand that behind every challenge lies an opportunity to improve, transform, and create sustainable value for businesses.
We’re motivated by the chance to support organizations in their challenges with strategic, scalable, and effective solutions.
That’s why we offer technology services that integrate seamlessly with the vision and needs of each business, under our unique model, which we call Synergic Innovation, an operational engine that runs through all of our services, connecting technology, strategy, and design with a shared vision.
## Company Information - Minimum project size: $10,000+ - Hourly rate: $25 - $49 - Number of employees: 50 - 249 - 1 Locations: - Escazu, Costa Rica (Headquarters) - Founded in 2002 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 30% Custom Software Development - 30% Mobile App Development - 15% Cloud Consulting & SI - 15% UX/UI Design - 10% Web Design ### Focus Areas - Cloud Computing Focus: - 50% AWS Cloud Consulting & Implementation - 40% Azure Cloud Consulting & Implementation - 10% Google Cloud - Mobile Platforms: - 50% Android App Development - 50% iPhone iOS App Development - CMS Focus: - 50% Drupal CMS - 50% WordPress CMS - Application Platforms: - 40% Amazon Application Development Framework - 30% Azure Platform - 10% Google app engine - 10% Linux server - 5% Other app platform - 5% Windows server - Azure Consulting Services: - 40% Azure Development - 30% Azure Migrations - 10% Azure AI & Machine Learning - 10% Azure Analytics - 10% Azure Security - User Experience Focus: - 40% Usability Testing - 40% User Research - 20% UX Strategy - AWS Consulting Services: - 30% AWS Development - 20% AWS Migrations - 15% AWS Managed Cloud - 15% AWS Security - 10% AWS Analytics - 10% AWS Machine Learning - Mobile Focus: - 25% Consumer Mobile App Development - 20% Business Intelligence Mobile App Development - 20% Enterprise Mobile App Development - 20% Productivity Mobile App Development - 15% Mobile Commerce - Programming & Scripting: - 20% Java - 20% PHP - 20% Python - 15% AJAX - 15% Kotlin - 10% C# - Frameworks and CMS: - 17% .NET - 17% Spring MVC - 14% Flutter - 11% React - 11% React Native - 6% Angular - 6% Django - 6% Laravel - 6% NodeJS - 6% Struts ### Industries - 25% Retail - 5% Automotive - 15% eCommerce - 30% Financial services - 25% Information technology ### Clients - 25% Small Business (<$10M) - 40% Midmarket ($10M - $1B) - 35% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Interfaz offers competitive pricing with good value for cost. Projects ranged from $70/month for social media services to $22,000 for UX design, indicating flexibility for various client sizes. Clients appreciate their responsiveness and quality of service, enhancing perceived worth. **Most Common Project Size**: Less than $10,000 based on 6 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Branding: Less than $10,000 based on 2 reviews - Other IT Consulting and SI: Less than $10,000 based on 2 reviews - UX/UI Design: $10,000 to $49,000 based on 1 review - Custom Software Development: Less than $10,000 based on 1 review - Logo: Less than $10,000 based on 1 review - Other Design: Less than $10,000 based on 1 review - Other Digital Marketing: $50,000 to $199,999 based on 1 review - Social Media Marketing: Less than $10,000 based on 1 review - Digital Strategy: Confidential based on 1 review - Graphic Design: Confidential based on 1 review - Business Consulting: Confidential based on 1 review - Web Design: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Interfaz Review Insights Overall Review Rating: 4.8 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Communicative (4 mentions) - Exceptional performance (2 mentions) - Open to feedback (2 mentions) - Proactive (2 mentions) - Timely (2 mentions) - Accessible (1 mentions) - Customized support (1 mentions) - Exceeds expectations (1 mentions) - Experienced (1 mentions) - Great project management (1 mentions) - Knowledgeable (1 mentions) - Professional (1 mentions) - Team players (1 mentions) - Unique expertise (1 mentions) ### Review Highlights **Proactive and Diligent** Interfaz is noted for their proactive approach, often suggesting valuable improvements beyond the project's initial scope, demonstrating a commitment to client success. **Adaptable to Client Needs** Interfaz demonstrates flexibility, adapting to the specific requirements and scale of different clients, from large financial institutions to smaller firms. **High Value for Cost** Clients find Interfaz to be cost-effective, offering high-quality services that deliver significant results without exceeding budget constraints. **Effective Marketing Strategies** Clients appreciate Interfaz's strategic marketing plans, which are well-structured and allow for ongoing adjustments to achieve desired outcomes. **Billing Process Improvement** One client noted that Interfaz could improve their billing processes to enhance overall efficiency, though this was considered a minor issue. **Seamless Integration with CRM** Clients benefit from Interfaz's expertise in integrating new systems with existing CRM platforms, improving overall functionality and data management. **Strong Project Management** Clients consistently praise Interfaz for their excellent project management skills. They are responsive, communicative, and proactive, ensuring timely delivery and smooth project execution. **Quick Response Time** Interfaz is commended for their speed in responding to client queries and requests, contributing to a smooth and efficient project workflow. **Tailored Client Solutions** Interfaz focuses on understanding and addressing the specific needs of each client, offering customized solutions that prioritize client requirements and deliver significant value. ### Interfaz Reviews #### Custom Software Dev & Design for Financial Services Company **The Project** - Services: Custom Software Development, Other Design - Project size: Confidential - Project length: Aug. 2023 - Apr. 2024 **Project Summary**: Interfaz developed and redesigned a queuing system for a financial services company. This included analyzing the current channel, creating the structure, defining the architecture, and creating wireframes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Regional Deputy Manager of Branches & Contact Centers, BAC - Industry: Financial services - Client size: 10,001+ Employees - Review Type: Online Review - Verified **The Review** — Apr 23, 2024 **Feedback Summary**: Thanks to Interfaz, the client reduced waiting times in the branch where the system was deployed. Interfaz offered valuable suggestions and was open to making adjustments based on the client's feedback. The team's professionalism, punctuality, diligence, and collaborative attitude were praiseworthy. ""The team was extremely professional and diligent."" **BACKGROUND** Please describe your company and position.I am the Regional Deputy Manager of Branches & Contact Centers of BACDescribe what your company does in a single sentence.BAC is an organization with more than 70 years of experience that offers financial products and services to 4.7 million clients throughout the region, who are served by more than 20,000 employees. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Interfaz to accomplish?Strategy and redesign of the Branch Queuing System at a regional level, with a new usability experience and renewed and standardized visual image, aimed at the different customer segments we serve **SOLUTION** How did you find Interfaz?Previous work with the supplierWhy did you select Interfaz over others?High ratingsPricing fits our budgetGood value for costCompany values alignedExperiencias anteriores con el proveedorHow many teammates from Interfaz were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Interface supported us in a project to redesign the queuing system in physical Branches at the Regional level, in order to define a new usability experience and standardized visual image towards our different customer segments. The service included:Analysis of the current channel, usability analysis and user interfaceField research to identify needs, motivations and pain pointsCreation of queuing system structure including defining an architecture to determine the most important navigation flows and product configuration.Construction of wireframes for usability validation through user testingLook and feel design (interface)Construction of Design Systems that will allow the development team or BAC supplier to implement the project **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?NPS% of digitalized clients% of customers migrated to alternative channelsReduction in waiting times in the BranchDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team was extremely professional and diligent. He was always open to making adjustments based on our feedback, even if this meant that the project was extended in time. Additionally, they were extremely proactive in recommending topics that perhaps were not covered in black and white within the initial scope of the project.What was your primary form of communication with Interfaz?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Diligence, punctuality, openness to building together. Experience in previous projects with us, it was very easy for them to integrate their vision with ours. Are there any areas for improvement or something Interfaz could have done differently?Ninguna --- #### UX Design for Life Insurance Services Company **The Project** - Services: UX/UI Design - Project size: $10,000 to $49,999 - Project length: Jan. - Aug. 2022 **Project Summary**: Interfaz helped an insurance services company design the UX of their virtual branch office platform, leveraging technologies such as Miro and Figma, and implementing design thinking templates. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technology Director, Sociedad de Seguros de Vida - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 18, 2022 **Feedback Summary**: Interfaz delivered an excellent UX, receiving very positive comments from the client’s upper management. The team was communicative and efficient, and they guided the client throughout the process. Additionally, they prioritized the client’s needs and focused on providing a tailored experience. "“The importance Intefaz gave to our needs was impressive.”" **BACKGROUND** Introduce your business and what you do there. I’m an IT manager at an insurance services agency. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Interfaz? We needed help with a UX design project for one of our platforms. **SOLUTION** What was the scope of their involvement? Interfaz provided us with UX design services for a platform we call a virtual branch office, a platform that allows our commercial clients to request services and processes online. On this project, their team was in charge of mapping both our needs and our client’s needs. As for the technology stack and methodology, they used Miro, Figma, and some design thinking templates. What was the team composition? We worked with five people from Interfaz, including one of their CEOs, a couple of project managers, and a couple of UX experts. How did you come to work with Interfaz? I worked with them in the past at a different company, so I knew their work pretty well. When this project came up, I contacted them, they made a proposal, and we decided to work with them. How much have you invested in them? We spent around $22,000. What is the status of this engagement? We started working together in January 2022, and we finished the project by mid-August 2022. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re currently implementing the design created by Interfaz, so we don’t have any tangible results yet. Still, we’ve had very good comments from our management regarding their methodology and the UX design itself. Throughout this project, Interfaz also helped us think of the importance of developing products by prioritizing our client’s needs before ours. How did Interfaz perform from a project management standpoint? Interfaz’s performance was excellent. They were always aware of our needs, and our communication was fluid, simple, and effective. We used agile methodologies to develop this product, and Interfaz used their own project management tools. We communicated via Microsoft Teams. What did you find most impressive about them? The importance Intefaz gave to our needs was impressive. They focused on providing a completely customized service and showed great interest in knowing all the specific needs of our project. Are there any areas they could improve? Interfaz could improve a bit in their billing processes. Although it’s just a minor thing, a change in time could help them improve their processes overall. Do you have any advice for potential customers? Give them the space they need to work and trust their proposals and criteria. They’re great at proposing ideas that might be unknown to their clients, so even if you don’t know about a specific technology, trust their ideas. Whenever they suggest something, you can be certain it is a good thing. --- #### Branding, Logo & SMM for Agricultural Supplies Company **The Project** - Services: Branding, Logo, Other Design, Social Media Marketing - Project size: Less than $10,000 - Project length: Nov. 2020 - Ongoing **Project Summary**: An agricultural supplies company hired Interfaz for social media marketing. The team creates 3–4 posts a month with images, text, and hashtags. They’ve also revamped the client’s brand and designed their logo. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Manager, Agricola Biosol - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 22, 2022 **Feedback Summary**: Thanks to Interfaz’s work, the client’s social media following and engagement have significantly improved. External stakeholders also praise the new branding materials. A responsible partner, the team collaborates using Miro. Their extraordinary design skills are a highlight. ""Their team is very talented and they've exceeded our expectations."" **BACKGROUND** Introduce your business and what you do there. I’m the manager at Agricola Biosol; we manage agricultural supplies. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Interfaz? Our company wasn’t doing social media because we didn’t think it was necessary. We’d tried it before and hadn’t succeeded, so it had been an investment we didn’t like. We decided we'd give it another shot and hired Interfaz to help us with social media marketing. **SOLUTION** What was the scope of their involvement? Interfaz helps us with social media marketing. Initially, we asked them to do 1–2 posts a month since we didn’t want to work with social media too much. We had an initial meeting where they guided us on strategy and which products to focus on. The scope then expanded, and Interfaz redesigned our whole brand, including our logo. They changed our image, focusing on creating something more modern and attractive that expressed what we wanted. Currently, the Interfaz team puts together 3–4 complete posts a month for our social media, including copy and hashtags. They also design the art, pick the images or take product photography. We provide the products for photographing when needed. What is the team composition? I’ve talked to 2–3 people from Interfaz. How did you come to work with Interfaz? Someone I know was applying to Interfaz; I started following them on social media and liked everything they did. Though I initially thought they were too big an agency for us, I discovered they adapt to any client. They agreed to work with us and took our agreement step-by-step. How much have you invested with them? We pay them a monthly retainer of a little less than $70. In total, we’ve spent around $1,700 so far. What is the status of this engagement? We started working together in November 2020, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Thanks to Interfaz, we’re more noticeable on social media than before. Customers hadn’t been interested in our social media presence in the past, and now we have more followers, more people sharing our posts, and more messages and comments. Our clients have also given great feedback about our new image and social media posts. Whenever we request changes for social media posts, they’re very quick and open to feedback. Plus, we’ve loved the new logo design ever since their first proposal. We really like the line Interfaz has worked in and how the whole project has flowed. When we brought them on, we were curious to try social media but still unsure. Now, we’re really happy with Interfaz, like what they do, and hope to work with them forever. Their team is very talented and they've exceeded our expectations. How did Interfaz perform from a project management standpoint? They’ve done well with project management. The team is very responsible; everything is always on time, so I don’t have to worry about it. We communicate via email and Whatsapp. They’ve also given us access to Miro to go through their work progress and comments. What did you find most impressive about them? I’m impressed by Interfaz’s design skills; the visuals and art they’ve created for us are pretty awesome. We follow similar businesses to ours on social media, and our image is very good compared to theirs. Additionally, the balance between what they charge us and what they provide is excellent. We’d had a bad experience before where we paid a lot of money and didn’t get results. Meanwhile, with Interfaz, we spend less than half of that and receive better services. Are there any areas they could improve? I can’t think of anything they need to improve; everything has been great. Do you have any advice for potential customers? My advice would be to go for Interfaz and not be afraid of the investment because it’s worth it. Also, don’t be scared to speak your mind; Interfaz is very open to feedback, so you’ll have many options with them. --- #### Branding & Web Design for Education Nonprofit Organization **The Project** - Services: Branding, Business Consulting, Custom Software Development, Digital Strategy, Graphic Design, Other Design, UX/UI Design, Web Design - Project size: Confidential - Project length: May 2023 - Ongoing **Project Summary**: Interfaz has designed a new website for an education nonprofit organization. They've assessed the corporate image, implemented a brand lift, and offered guidance on leveraging networks to attract more users. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Communication Manager, Fundación Curridabat - Industry: Non-profit - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Nov 1, 2023 **Feedback Summary**: Interfaz has delivered the project on time, meeting the client's expectations. They have communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their passionate attitude and efficiency have been hallmarks of their work. ""We loved the experience."" **BACKGROUND** Please describe your company and position.I am the Communication Manager of Fundación CurridabatDescribe what your company does in a single sentence.Non profit organization that provides education for people outside the educational system. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Interfaz to accomplish?Brand LiftWebsite desing **SOLUTION** How did you find Interfaz?ReferralWhy did you select Interfaz over others?Referred to meHow many teammates from Interfaz were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Interface first made a diagnosis of our corporate image, then a brand lift and they guided us on how we should use our networks and design to attract more users. Additionally, they designed a new website for our organization and taught us how to use the platform, so we could be the ones to update it in the future. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Better network interaction statistics. New website.Describe their project management. Did they deliver items on time? How did they respond to your needs?They always delivered everything on time and answered our questions super efficiently.What was your primary form of communication with Interfaz?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?We loved their passion and the way they taught us to communicate our mission with the same passion.Are there any areas for improvement or something Interfaz could have done differently?We loved the experience. --- #### Branding for Environmental Services Company **The Project** - Services: Branding - Project size: Less than $10,000 - Project length: Apr. 2021 - Ongoing **Project Summary**: An environmental services company has hired Interfaz to provide branding and social media content development. They create material based on the client's reference and guidelines, which they review together. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Assistant, Agricola Aviosol - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview **The Review** — Oct 12, 2022 **Feedback Summary**: The client has received great feedback on Interfaz's work, which has given them a new feel for their brand. Interfaz uses tools like Miro and Microsoft Teams to keep an organized project management experience. The team is also satisfied with the performance of their social media posts. "''I'm delighted with their work.''" **BACKGROUND** Introduce your business and what you do there. I'm an administrative assistant at an environmental services company. **OPPORTUNITY / CHALLENGE** What challenges were you trying to address with Interfaz? We hired them to help us with a brand redesign. We had a logo that had a very old style, so we wanted to update it to match our digital presence. **SOLUTION** What was the scope of their involvement? Interfaz has done branding and social media content development for us. We started by initially discussing our references, including other brands we liked, etc. After that, they did a presentation so we could choose the guidelines we were following for the project and ensure we understood the process. What was the team composition? We've worked with around four members of their team, including a marketing manager, two designers, and a brand creative. How did you come to work with Interfaz? Someone referred Interfaz to us, and we decided to reach out to them and started working immediately. How much have you invested in them? We spent around $800 on the site and currently invest $60 monthly for social media content. What is the status of this engagement? We started working together in April 2021, and the engagement is still ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our customers and service providers have positively commented on Interfaz's work and shared our publications because they find them valuable and beautiful, which didn't happen in the past. Our logo and general image weren't clicking with our clients, and Interfaz helped us understand and change that. How did Interfaz perform from a project management standpoint? We communicate via Microsoft Teams, and they share their boards on Miro so I can see their editing process for the designs and other content. What did you find most impressive about them? I'm delighted with how our image and social media posts perform. Are there any areas they could improve? Some things take longer than others, but they meet our expectations, so it's a part of the process — I'm delighted with their work. --- #### Marketing Strategy for Business Consulting Firm **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Nov. 2021 - Ongoing **Project Summary**: Interfaz has been hired by a business consulting firm to create a strategic marketing plan. The team has recommended suitable communication channels, indicating the advantages and disadvantages of each one. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO, INTIC - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 4, 2022 **Feedback Summary**: The strategy developed by Interfaz has fulfilled the client's initial objectives. They have meetings who the client almost every week to discuss their progress and identify needed adjustments. Overall, their professionalism and quick responses have made the ongoing partnership seamless.This review is an update by the client company. The original content is located below the new review. ""We are impressed with their teamwork and speed in responding to queries or requests for changes."" **BACKGROUND** Please describe your company and your position there. Im the CEO of a business consulting firm related to TICs **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Interfaz, and what were your goals? We hired Interfaz for a marketing strategy in order to make ourselves known among ICT companies **SOLUTION** How did you select this vendor and what were the deciding factors? We hired them for the speed with which they handled our queries, the clients they serve, and the quality of service provided. Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used. A strategic marketing plan was requested and they presented a plan in stages, so that by monitoring the results month by month, adjustments can be made in order to meet the objectives to be achieved.They recommended the communication channels that fit the company's plan, indicating the advantages and disadvantages of each one. How many resources from the vendor's team worked with you, and what were their positions? We worked with a creative strategist from Interfaz. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The campaign so far has fulfilled the initial objective. There is already an initial contact. How effective was the workflow between your team and theirs? We had meetings almost every week. With Interfaz team we review the campaing for every month in order to make any changes they suggest us or we suggest them. The communication is fluid. What did you find most impressive or unique about this company? We are impressed with their teamwork and speed in responding to queries or requests for changes. Are there any areas for improvement or something they could have done differently? No. **UPDATED REVIEW** This review was published on February 23, 2022. CEO, INTIC Consulting 1-10 Employees San Jose, Costa Rica $10,000 to $49,999 Jan 2021 - Ongoing Project summary: Interfaz has provided branding services for a consulting finance firm. The team has designed the client's platform, established the company's brand identity, and created its logo. Feedback summary: Thanks to Interfaz's efforts, they've thoroughly created a work plan, to which the client has agreed. They've executed design prowess and vision to provide the appropriate message for end clients. The team has been professional, communicative, and responsive throughout the workflow. BACKGROUND Please describe your company and your position there. I am a CEO of a consulting finance firm. OPPORTUNITY / CHALLENGE For what projects/services did your company hire Interfaz? Development of my firms brand, logo and website SOLUTION How did you select Interfaz and what were the deciding factors? I received a recommendation. It said Interfarz had very professional staff members. I saw their web page and I decided to give them a try. Describe the project in detail and walk through the stages of the project. They asked me to tell them about my project and the services it will offer. The type of clients I want to reach and the image I want to project. As a second stage, they presented me with a market study and based on it their logo and color proposals. In the third stage, I was presented with the draft of the website and we worked together on the type of message that I wanted to convey and its impact on our market. How many resources from the Interfaz team worked with you, and what were their positions? In total we worked three people, my self and two staff members of Interfaz RESULTS & FEEDBACK Can you share any outcomes from the project that demonstrate progress or success? The feedback was continuous. We looked at each proposed change, discussed it, and agreed to it. They contributed their vision and expertise in giving the right message to our potential clients. Communication was very fluid and professional. How effective was the workflow between your team and theirs? Working with Interfaz was very efficient and professional. When I requested a change, they did it immediately. There were no communication barriers and any discrepancies were handled very professionally. What did you find most impressive or unique about this company? The market study that they presented to me. It was not a request from me, it was an initiative from them, and I've loved the professionalism of how they handled the data and the conclusions in the final. That helped my firm not only for the theme of the website, but also to learn a little more about the market niche I am entering. Are there any areas for improvement or something they could have done differently? No, there is nothing I would like to change. Star Ratings Overall rating: 5 Professional, responsible, punctual and concerned with understanding the business to offer a product that meets each and every one of my firm's needs. Quality: 5 Professional, fast, compromised. Cost: 5 Very competitive Schedule: 5 Very easy to get in contact with them. Willing to refer: 5 I would recomend Interfaz to all my colleagues and friends --- #### Itinerary Management System Dev for Nonprofit Organization **The Project** - Services: Custom Software Development, Other IT Consulting and SI - Project size: Less than $10,000 - Project length: June - Sep. 2018 **Project Summary**: Interfaz developed an itinerary control system for a nonprofit organization. It was integrated into the client's CRM, allowing them to manage their executives' visits, observations, and uploaded documents. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** ICT Manager, CINDE - Industry: Government - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 21, 2022 **Feedback Summary**: The system Interfaz designed provided the client with a quantitative metric of the agent's total number, which they used as a performance indicator. Interfaz showcased effective communication to ensure they understood the client's requirements and explored any development possibilities. ""Everything happened in a timely manner."" **BACKGROUND** Please describe your company and your position there. CINDE is a nonprofit organization that is responsible for attracting foreign investment to the country. At the moment, I am working as IT Manager. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Interfaz? Interfaz was in charge of the development of the itinerary control system for our executives, which was integrated with our CRM. **SOLUTION** How did you select this vendor and what were the deciding factors? Interfaz was selected due to their experience in this type of integration with CRM, which was key to our decision-making. Describe the project in detail and walk through the stages of the project. Basically, the itinerary control system consists of the entry of the different agents of our executives with the clients, in which control of hours, visits, observations, and any attached document regarding the agenda must be considered. The process as such took place with several interviews to meet our specific needs, development of a prototype, and its implementation. How many resources from the vendor's team worked with you, and what were their positions? Our first contact was with their CTO and Analyst. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The implementation of the system provides the quantitative metric of the total number of agents, which is part of the performance indicators of the department. How effective was the workflow between your team and theirs? There has always been fluid communication between our needs and development possibilities. What did you find most impressive or unique about this company? His customer service approach and technical ability. Are there any areas for improvement or something they could have done differently? None, for this implementation everything happened in a timely manner. --- #### Consulting Services for Financial Company **The Project** - Services: Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Apr. 2019 - Ongoing **Project Summary**: Interfaz provides IT consulting and SI services for a financial company. They are helping the client with IT processes, human resources, marketing and sales, and guide them with Agile methodology. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, Grupo Mutual - Industry: Financial services - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 2, 2022 **Feedback Summary**: Interfaz has built six Agile teams for the client and has adopted the tools like Scrum. They make themselves available and constantly communicate to the client's team to transfer their knowledge effectively, which has been noticeable. ""Their availability, updates, and clarity to transmit knowledge is appreciated."" **BACKGROUND** Please describe your company and your position there. Grupo Mutual is a financial company in Costa Rica and I am in charge of the Marketing Department **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Interfaz? Consulting on Digital Transformation **SOLUTION** How did you select this vendor and what were the deciding factors? Professional experience and attractive value proposition for the implementation of the digital transformation project Describe the project in detail and walk through the stages of the project. Direct advice with the General Management and Board of Directors. Consulting with senior executives of the company, in areas of: IT Processes Human Resources Marketing and Sales Workshops to define value proposals business model Advice to agile teams for the implementation of tools related to agility How many resources from the vendor's team worked with you, and what were their positions? A specialist in digital transformation **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Formation of 6 agile teams. Adoption of agile tools such as Scrum. Change process in business culture to adapt concepts of agility, data-driven decisions, customer-centricity How effective was the workflow between your team and theirs? There was a lot of interaction and availability to address doubts and knowledge tranfer What did you find most impressive or unique about this company? Their availability, updates, and clarity to transmit knowledge is appreciated. Are there any areas for improvement or something they could have done differently? Go deeper into the business process pillar --- ## Portfolio & Awards ### UX Strategy for Sociedad de Seguros de Vida CLIENT: Sociedad de Seguros de Vida del Magisterio Nacional is an institution that has worked for more than 100 years in the administration of mutual life insurance and personal and mortgage loans for Costa Rican public and private education workers. CHALLENGE: Comprehensively improve the healthy credit placement pre-application process to make the user experience more intuitive with less rework, fewer errors, less complexity, and better feedback. SOLUTION: We performed a detailed analysis of user behavior to identify possible improvements to the platform. We developed a visually attractive and adaptable digital tool that allows users to apply for loans through an agile and efficient process. HIGHLIGHTED FEATURES: · Research · UX Strategy · UI Design · Digital platform Development RESOURCES: Market research Planning Development ### Flexible and secure technological platform CLIENT: Viivo is an idea born as a technological platform to connect event organizers with buyers, offering them an easy, fast and secure way to manage and purchase tickets. CHALLENGE: There are very few platforms that centralize tickets sales for all the events scheduled in a city, country or region. For this reason, we brought Viivo to life, to offer people an innovative way to live the experience of acquiring tickets for their favorite events, offering a more flexible management and a secure option that provides personalized attention before, during and after the event. SOLUTION: Facilitate the experience of purchasing tickets through a digital platform for event promotion, in a simple, easy, flexible and secure way so that people can buy tickets online for concerts and events, and event organizers can offer their customers the chance to live different experiences by having control of the logistics and attendance. HIGHLIGHTED FEATURES: · UX Strategy · Research · Architecture · Prototypes · Usability Testing · UI Design RESOURCES: · Market research · Planning · Development ### Web development for Curridabat Foundation CLIENT: Fundación Curridabat is a non-profit organization that, for over 20 years, has been developing educational, environmental, and social projects for the communities of Costa Rica through programs such as Club Net and Aula Joven. CHALLENGE: To develop a website in which we could capture the admirable work they do in bringing education to every corner of Costa Rica. And additionally, establish an effective online presence that serves as a powerful tool to fulfill the mission and objectives of the foundation. SOLUTION: We succeeded in developing a website that we turned into a strategic tool for the success and sustainability of the foundation. A key site to promote their cause, raise funds, engage volunteers, and keep stakeholders informed. HIGHLIGHTED FEATURES: Web development Responsive design Graphic design RESOURCES: Marketing UX Strategy UI Design Digital strategy ### Diagnosis of the payroll department using BPMN The payroll department of a large multinational company was facing significant challenges due to inadequately documented workflows and complex processes. To address this, we conducted a comprehensive diagnostic review. During which key stakeholders were interviewed, and the department's workflows were mapped using Business Process Model and Notation (BPMN). This process created clear, visual diagrams that outlined each step of the payroll process, from data entry to paycheck distribution. The resulting documentation provided a thorough understanding of the existing operations, highlighting inefficiencies and areas for improvement, and laid the foundation for streamlining and optimizing the department's performance moving forward. ### Intelligent trade finance for IT companies CLIENT: INTIC is a trade finance company that supports, with intelligent financing, IT companies in Central America to boost their growth. Its services includes specialized consulting, business professionalization and trade finance. www.intic.io CHALLENGE: Based on a market and business analysis, we discovered that other brands in the industry do not have a clear communication language, they use technical words and complicated statistics. The challenge was to develop a brand with a purpose, with a distinct identity, innovative and close to a target audience saturated with unclear information. SOLUTION: Development and conceptualization of INTIC's brand, including naming and logo design. Based on inputs identified in our research, a website was established as the main communication media and developed based on the fundamentals of user experience: usefulness, usability, accessibility, reliability, responsive and with a persuasive content. HIGHLIGHTED FEATURES: · Naming · Logo design · Brand concept · Website development · Social Media RESOURCES: · UX Strategy · UI Design · Marketing ### Internal technological platform for employees CLIENT: One of the most important financial institution in Central America, which offers financial products and services to millions of customers in the region. CHALLENGE: Upgrade the company internal platform to make it an innovative and intuitive instrument for its employees in order to reduce the usage learning cycle and increase the number of users attended. Because the platform was built more than 10 years ago, it was outdated, so the challenge for this project was to migrate to a responsive and flexible solution with incremental improvements in terms of visual and functional aspects, without impacting the performance and efficiency of the service provided by the companies employees to its customers. SOLUTION: Identify, through internal research, the added value of the product and the frustrations of the employees, to create a user-friendly, fast and efficient solution by optimizing usability improvement, redesigning the platform interface at a visual, functional and technical level, evaluating internal user satisfaction, reducing errors and minimizing the learning cycle. HIGHLIGHTED FEATURES: · UX Strategy · Research · Architecture · Prototypes · Usability Testing · UI Design RESOURCES: · Marketing · Market research · Planning · Development ### Self-service digital terminal for customers CLIENT: One of the most important financial institution in Central America, which offers financial products and services to millions of customers in the region. CHALLENGE: To develop a self-service digital terminal for the customers to manage their requests, transfers, payments, online banking, information on formalities, and avoid waiting long terms or requesting unnecessary appointments. The challenge was to provide a secure connection so that customers could use the system without complications, and to make the terminal so clear that any user of any age could use it, without the help of a bank advisor. SOLUTION: Implementation of multiple platforms (web, mobile, tablet, etc) within the company as the best ally to make transactions without complications. We create through this product an intuitive, accessible, and easy-to-use experience, without long waiting times or paperwork. Three physical channels that offer thousands of users the best virtual experience. HIGHLIGHTED FEATURES: · Research · Architecture · Prototypes · Usability Testing · UI Design RESOURCES: · Market research · Planning · Development ### Interdisciplinary team for Costa Rican triathletes CLIENT: Ström Racing Team, is more than an interdisciplinary team for Costa Rican triathletes, it is a multi-sport community focused on leadership in competition and physical-mental wellness. It represents an innovative choice for runners, cyclists and swimmers who want to access a personalized training program. CHALLENGE: Our client asked us to create a brand where athletes feel 100% involved, the challenge was to synthesize in a logo the three resistance sports disciplines: cycling, swimming and running, but the identity should also be aligned with the brand purpose. SOLUTION: Conceptualization and creation of an imagotype based on an exploration of silhouettes which represents each discipline's position. Strength in swimmer's strokes, constancy in cyclist's motion and power in runner's legs. HIGHLIGHTED FEATURES: · Logo design · Brand Concept · Visual identity creation RESOURCES: · Marketing · Market research · Design ### Online pharmacy platform CLIENT: Winu was created out of the need of creating an online pharmacy to give people the opportunity to get their prescription and over-the-counter medications no matter where they are located, as long as they had a cell phone. CHALLENGE: Modify the traditional way of purchasing medications by connecting people with their health, facing the fact that patients with some type of medication usually do not have the necessary time or find themselves in situations that prevent them from mobilizing. SOLUTION: We develop a service that makes medications available to patients through a platform where they can get or ask them based on a medical prescription and receive them quickly where they need them and at the right time thanks to the efficient logistics delivery accompaniment. HIGHLIGHTED FEATURES: UX Strategy Research UI Design Software Development Business Intelligence RESOURCES: Market research Planning Development ### Online shopping platform CLIENT: Handy is an online platform that provides a new shopping experience, which allows people to make their purchases in an agile and secure way from anywhere. Thousands of products at one click. CHALLENGE: Improve online shopping experiences by offering a solution focused on convenience, an omnichannel service, and adapted to people’s needs. It allows them to get their products almost immediately, without mobilization or losing time in vehicular traffic. SOLUTION: We implement a service based on people’s convenience. Providing a variety of products by e-commerce and mobile apps, highly intuitive and easy to use. It complements an efficient delivery of the purchase at a reasonable cost. HIGHLIGHTED FEATURES: UX Strategy UI Design Software Development Business Intelligence Service Design RESOURCES: Market research Planning Development ### Connecting patients, doctors and drugstores CLIENT: DigiMed is a digital idea created for facilitating the control of people's health, by connecting patients, doctors, and pharmacies in a single platform. CHALLENGE: Connect patients, doctors, and drugstores. Employ digital channels to optimize the medical prescription generation process, offering greater convenience and comfort to patients when buying prescription medications through a valuable, easy-to-access, and easy-to-use service. SOLUTION: A platform where doctors can prescribe the drugs digitally so that patients can access it from a mobile app, in addition to allow them to carry out strict medical control and request from allied pharmacies the delivery of prescription drugs. HIGHLIGHTED FEATURES: UX Strategy UI Design Software Development Business Intelligence Service Design RESOURCES: Market research Planning Development ### Digital platform to obtain legal documents CLIENT: The procedure to obtain a legal document is complicated, not to mention the long waiting times. Legal Mech allows people to create legal documents in an automated way at an affordable cost. CHALLENGE: Nowadays, middle class and small businesses do not have as a priority the hiring of a legal service that protects them in security and decision-making due to the high costs; for this reason, we seek to support them with the creation of legal documents with the smallest involvement of a lawyer, facilitating access to justice and legality. SOLUTION: We designed a platform that allows people to obtain legal documents, giving them the opportunity to have guidance during the process through help channels such as chatbot or direct contact with lawyers. HIGHLIGHTED FEATURES: UX Strategy UI Design RESOURCES: Market research Planning Development ### Nature-friendly fruits and vegetables CLIENT: Viverdi is a nature-friendly brand of fruits and vegetables. They farm through an agricultural production model that does not pollute the soil or the lives of people. CHALLENGE: Create the name and visual identity of a brand that wants to be very different from others. The challenge was to give it an added value related to the valuable contribution made by farmers committed with the clean production, sustainable communities, and environment care. SOLUTION: We carried out a market and competitor analysis to apply a naming strategy and create a brand with a solid DNA. Viverdi is today a brand that has generated a lot of empathy in an audience that is demanding a real environmental commitment. HIGHLIGHTED FEATURES: Naming strategy Logo design Brand identity design RESOURCES: Market research Digital marketing strategy Social network management ### Virtual branch platform development CLIENT: Sociedad de Seguros de Vida del Magisterio Nacional is an institution in charge of protecting the families of education workers in Costa Rica. CHALLENGE: Communicate business value effectively by upgrading the virtual branch platform in order to comply with ISO 9001 indicators, improve the customer experience, improve the customer acquisition through forms, increase product sales and achieve cost reductions. SOLUTION: We implemented a UX process with all stages, from research to execution, placing users at the center of the strategy. This made it possible to achieved a more intuitive platform, directly oriented to provide value to their needs. HIGHLIGHTED FEATURES: UX Strategy Research UI Design RESOURCES: Market research Planning Development ### Branding strategy for Curridabat Foundation CLIENT: Fundacion Curridabat is a non-profit organization that has formed a collective of dreamers passionate about planting education programs such as Aula Joven and Club Net for giving Costa Rican communities more opportunities of growth. CHALLENGE: We know that a strong brand can be a valuable and differentiating asset in a competitive market. That is why the objective was to develop, through strategic planning, an impactful, different, and relevant brand for the target audience. SOLUTION: We developed a brand identity completely different from what you see in the category. Vibrant colors, appropriate typography and visual elements that clearly reflects the identity of a brand coherent with what it communicates regarding education. HIGHLIGHTED FEATURES: · Strategic planning · Brand concept · Visual identity creation RESOURCES: Planning Marketing Market research Design ### Virtual store for purchasing tech-related product CLIENT: All Handy is an e-commerce platform that offers the opportunity to purchase tech-related items with great benefits and fair prices. CHALLENGE:All Handy faced the challenge of standing out in a highly competitive market where numerous virtual stores already exist. It was important to optimize the user experience on the platform to facilitate navigation and the purchasing process. Additionally, the goal was to offer innovative products at competitive prices with a solution that would attract and retain customers without compromising service quality. SOLUTION:To overcome these challenges, we developed an e-commerce platform that combines an intuitive design with a solid technological infrastructure. This ensured fast load times and a smooth purchasing process. Advanced search tools and personalized filters were integrated to help users easily find the products they need. All of this was framed within a secure, reliable, and accessible shopping experience. HIGHLIGHTED FEATURES: Software development UX Strategy Architecture Usability Testing UI Design RESOURCES: Market Research Planning Development ### Industry Recognitions - Best Recommended Software Developer 2022 ## Packages ## About the Team ### Our Story We are Interfaz, a Costa Rica–based product and engineering team delivering strategic, scalable software and digital modernization through our Synergic Innovation model. Our multidisciplinary experts blend business, people, processes and technology to boost profitability, operational performance and team capability. Recognized by Clutch and The Manifest, we’ve guided our clients from ideas to lasting impact through strategic technology. ### What Sets Us Apart - Strategic technology: We understand that behind every challenge lies an opportunity to improve, transform, and create sustainable value for businesses. - Our own strategic tech model: Collaboration is key to driving meaningful change. That’s why, at Interfaz, we developed the Synergic Innovation model, an operational engine that runs through all of our services, connecting technology, strategy, and design with a shared vision. ### Quick Facts - 6 Verified Clutch Clients - 23 years in business ### Tools and Technology - Azure - Figma - Canva - HubSpot - Salesforce - Power BI - Microsoft Azure - AWS - Azure DevOps - GitHub ### Commonly Asked Questions **What makes Interfaz different from other tech development firms?** At Interfaz, we don’t just build technology, we design strategic solutions. Our approach integrates business strategy, processes, people, and technology to ensure innovation creates real value and long-term growth. **How does Interfaz help companies align technology with their business goals?** We start by understanding your business model and strategic objectives. From there, we develop tailored technological solutions that enhance efficiency, scalability, and decision-making. Turning technology into a true growth driver. **What industries does Interfaz work with?** We partner with a wide range of industries, from finance and retail to logistics and manufacturing. Adapting our solutions to each sector’s unique challenges and opportunities. ## Locations (1) ### Escazu, Costa Rica (Headquarters) - 5th floor, Terrazas Building, Plaza Roble, Escazú, San José Escazú, Costa Rica - Escazu 10203 - Costa Rica - 101 - 150 employees - Phone: +506 2105-5900 ## Contact Interfaz [Send a message](https://clutch.co/profile/interfaz) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/interfaz) - [Facebook](https://www.facebook.com/interfaz.io/)