Collaborative, thoughtful web software development
The Interaction Consortium (The IC, for short) is a software studio formed in 2009 to design and create powerful web platforms which power beautiful, usable digital designs with information drawn from sturdy system integrations. We apply our years of experience at finding simple solutions to complex problems to creating the best user experiences, without compromising performance, stability or longevity.
Our portfolio includes websites for major cultural institutions like the National Gallery of Australia, The Factory, Manchester, The Australian Museum and SFMOMA – sites which integrate a collection database, ticketing, e-commerce, a CRM and other backend systems to create a smooth user experience.
We have also built web and mobile applications for a diverse range of clients like the Syrinscape generative soundscape system, The Royal Botanic Gardens Restore and Renew database of plant genetic samples and many others.
Our team of eleven staff are based in Sydney, Auckland and Manila (plus a couple of digital nomads).
We have in-house capacity for user experience (UX) research (including Information Architecture), digital strategy, mobile-first digital graphic design, accessibility advice, front-end development (HTML, CSS, Javascript, React, Vue and htmx), back-end development (Django and the Wagtail CMS), DevOps and cloud hosting provision. That mix of skills also makes it easy for us to collaborate with other suppliers and we are used to integrating other designers and developers into our processes.
Our practice prioritises humane, collaborative, thoughtful relationships with our clients and other collaborators and we organise all our internal and client-facing processes to that end. Every interaction is an opportunity to both learn and share knowledge.
Min project size
$25,000+
Hourly rate
$200 - $300 / hr
Employees
10 - 49
Locations
Chippendale, Australia
Year founded
Founded 2009
1 Locations
Chippendale , Australia
No have been added yet...
Pricing Snapshot
Min. project size
$25,000+
Avg. hourly rate
$200 - $300
/hr
Rating for cost
4.7
/5
What Clients Have Said
The Interaction Consortium is noted for providing good value for cost with projects typically involving 2-5 team members. Clients appreciate their alignment with budget and culture, but some mention occasional miscommunications in scoping and budget monitoring.
The Interaction Consortium maintains excellent communication, often becoming an extension of the client's team. Their collaborative approach ensures that client needs are understood and met efficiently.
Handling Complex Projects
The Interaction Consortium is adept at managing complex projects, including large-scale content migrations and integrating various digital services, ensuring minimal disruption and sustained performance.
Sustainability in Digital Innovation
Their methodology prioritizes sustainable, long-term outcomes, aligning technological solutions with client objectives and fostering ongoing innovation.
Strategic Partnership and Involvement
The Interaction Consortium is praised for becoming a strategic partner, deeply involved in their clients' projects. They effectively integrate with the client's team, attending meetings and engaging in the launch processes.
Initial Budget Monitoring Issues
There were initial challenges with budget monitoring in agile projects, though The Interaction Consortium has since addressed these issues to improve transparency over project efforts.
Value for Cost and Cultural Fit
Clients appreciate the value for cost provided by The Interaction Consortium, along with their alignment in company values and cultural fit, which fosters a productive and harmonious working relationship.
"Their approach has facilitated meaningful, sustainable, long-term outcomes."
Apr 15, 2024
Head of Digital, Australian Museum
Megan Lawrence
Verified
Education
Sydney, Australia
51-200 Employees
Online Review
Verified
A museum has hired The Interaction Consortium for web migration and web development. The team has built migration tools to transfer 11,000 legacy pages onto a new CMS and implemented long-term infrastructure.
Since beginning their engagement with The Interaction Consortium, the client has seen a 20% increase in digital visitation annually. The team ensures alignment with the client and has maintained excellent communication. The client has been impressed with The Interaction Consortium's expertise.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Digital of Australian Museum
Describe what your company does in a single sentence.
The Australian Museum in Sydney is Australia’s first museum with over 21 million scientific specimens and cultural objects in our collections.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire The Interaction Consortium to accomplish?
Redevelopment of our website
User experience design of website
Website maintenance and continual improvement
SOLUTION
How did you find The Interaction Consortium?
Referral
Why did you select The Interaction Consortium over others?
High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from The Interaction Consortium were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
After thorough research and strategic planning, conducted with the help of several other suppliers, the Australian Museum (AM) issued a tender for a full redesign and redevelopment of our flagship website, which was awarded to the Interaction Consortium (IC) in early 2018. IC worked with the AM to carry out the initial rebuild which launched in late 2018 and have continued to add additional features and maintain the website up to the present day. A pivotal aspect of the project involved managing a vast amount of existing content. To address this, IC developed data migration tools to transfer 11,000 legacy pages to the new CMS, allowing for a blend of migrated content and new material. Migrating these pages along with careful planning of redirects by AM staff contributed to maintaining the our online profile as a trusted source of scientific information. The new CMS introduced a modular design system, rooted in the museum's brand guidelines which empowers content editors with freedom to create and lay out content within an approved design and avoids the limitations of fixed-template designs by taking a component-driven approach. The project also saw the implementation of long-term infrastructure to support not only the website but various digital services through custom integrations with systems like Fotoware for Digital Asset Management (DAMS), ThankQ for Customer Relationship Management (CRM), and Centaman and (eventually) Tessitura for Ticketing and Membership. These enable editors to create user journeys from content browsing to eventually purchasing tickets to visit exhibitions and potentially join as Museum members. The project has continued post-launch, focusing on enhancing the digital ecosystem. The web platform has provided a foundation for innovations like web-based Guided Tours, Digital Publications. The revitalised website was celebrated as the Best Institution Website at the 2019 MAPDA Awards.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The australian.museum website maintained Google page rankings post migration to the new CMS and has continued to grow reach in digital visitation by more than 20% annually.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Iterative development with weekly WIP meetings to discuss and sort product backlog. IC's methodology prioritised the project's objectives and outcomes over the technological pathways, ensuring that solutions were directly aligned with the museum's needs. Their approach has facilitated meaningful, sustainable, long-term outcomes and also reinforced our commitment to sustainability in digital innovation.
What was your primary form of communication with The Interaction Consortium?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
IC have become an extension to our small Digital team and have maintained excellent communication throughout a complex project. The digital design extension of our new brand was particularly impressive, as well as the development team's expertise to realise our aspiration to update the museum’s content management system and meet the growing demands and expectations of a modern website.
Are there any areas for improvement or something The Interaction Consortium could have done differently?
Monitoring budget in an ongoing agile project was initially an issue, however they have addressed this to ensure we have transparency over the effort involved in the website maintenance.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.0
On time / deadlines
"As with all complex digital transformation projects, there are delays due to bug fixes,"
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
UX/UI Design & Development for Utility Software Company
Mobile App DevelopmentUX/UI Design
$200,000 to $999,999
Jan. 2018 - June 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They are an outstanding team that effectively became an extension of our company.''
Jun 7, 2024
CEO, energyOS
Stephen Kubicki
Verified
Other industries
Australia
1-10 Employees
Online Review
Verified
The Interaction Consortium designed and developed a customer-facing UI for a suite of digital services offered by a utility software company.
The Interaction Consortium successfully developed and launched a consumer-facing UI for the platform. They were deeply involved with the project and became a strategic partner to the client. The team's technical competence and preparedness to work with a demanding schedule were impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of energyOS
Describe what your company does in a single sentence.
energyOS delivers a software platform that lets utilities design and launch new products and services.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire The Interaction Consortium to accomplish?
UI Development and Maintenance
SOLUTION
How did you find The Interaction Consortium?
Referral
Why did you select The Interaction Consortium over others?
Great culture fit
Good value for cost
Company values aligned
How many teammates from The Interaction Consortium were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We engaged the Interactive Consortium to create a customer facing user interface for a suite of digital services offered by one of Australia's leading utilities to its mass-market customers.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The development and then launch of a consumer facing user interface.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They are an outstanding team that effectively became an extension of our company. They attended client meetings and were deeply involved in the launch of an innovative digital services platform by a energy utility.
What was your primary form of communication with The Interaction Consortium?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The IC were essentially a strategic partner to us. What most impressed us was their team's technical competence and their preparedness to work with us to accommodate a demanding schedule.
Are there any areas for improvement or something The Interaction Consortium could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
CMS Dev & Design for Art Gallery
Other DesignWeb Development
$200,000 to $999,999
Aug. 2016 - Ongoing
4.5
Quality
4.5
Schedule
4.5
Cost
4.0
Willing to Refer
4.0
"Their project management was excellent, and all items were delivered on time."
Apr 29, 2024
Head of Marketing, Art Gallery
Anonymous
Verified
Arts, entertainment & music
Adelaide, Australia
51-200 Employees
Online Review
Verified
The Interaction Consortium has developed and implemented a CMS platform for an art gallery. They've also designed the CMS based on existing designs, which included technical design work.
The Interaction Consortium has demonstrated stellar project management and delivered all tasks within schedule. Despite a few miscommunications regarding quotes for other projects, the service provider has exhibited remarkable knowledge of the museum and arts sector.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Marketing of an Art Gallery
Describe what your company does in a single sentence.
We form a part of a boulevard of historic cultural institutions.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire The Interaction Consortium to accomplish?
Transform the website as part of a digital strategy
SOLUTION
How did you find The Interaction Consortium?
Other
Why did you select The Interaction Consortium over others?
Successful in government procurement process
How many teammates from The Interaction Consortium were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
A major pillar of our digital strategy was the development and implementation of a new Content Management System (CMS), as the existing CMS had major operational limitations, and lacked the capacity to be sufficiently updated to meet our changing needs. The key deliverables of the project included technical design, CMS and implementation based on existing designs.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
A functioning and integrated CMS platform
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Their project management was excellent, and all items were delivered on time.
What was your primary form of communication with The Interaction Consortium?
Virtual Meeting
What did you find most impressive or unique about this company?
Great knowledge of museum and arts sector
Are there any areas for improvement or something The Interaction Consortium could have done differently?
Very occasionally there have been miscommunications around quoting for other projects, with differences in scoping versus execution.
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