intelligentECOM (formerly eComIntegrate)

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing for Videoguys. We’re an online company that sells video production and livestreaming equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eComIntegrate?

We needed help migrating from Magento to Shopify.

SOLUTION

What was the scope of their involvement?

eComIntegrate first set up our Shopify site and applied plug-ins that we needed to handle our business. They also integrated the site’s order processing with our internal management system.

They now help us with SEO and manage our Google Ads campaigns.

What is the team composition?

We’ve worked with three people, including Keith (Owner & Digital Strategist), who is our primary contact.

How did you come to work with eComIntegrate?

They worked as SEO consultants for one of our partners.

How much have you invested with them?

We’ve spent $250,000.

What is the status of this engagement?

The project started in October 2019 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our online conversions have increased by over 300%, which is great.

How did eComIntegrate perform from a project management standpoint?

They’ve done very well in terms of project management. We use Microsoft Teams, Skype, email, and Slack to communicate.

What did you find most impressive about them?

eComIntegrate has made some great suggestions, especially in terms of Shopify apps. Everything they do works well, and the team is very easy to work with.

Are there any areas they could improve?

No, there’s nothing they could do better.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of The Lighting Gallery, a retail lighting showroom in Huntington, New York.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with eComIntegrate?

We needed help improving our online presence.

SOLUTION

What was the scope of their involvement?

eComIntegrate first assessed our needs by conducting an in-depth interview with us. They got to know who we were and how we worked, and the team then presented ways they could help us based on that.

The eComIntegrate team has helped us improve our online presence by developing our site, creating content, and managing ad campaigns. We continue to expand the project as we grow.

What is the team composition?

Our main point of contact is Keith (Owner & Digital Strategist). We've worked with a total of 3–5 teammates.

How did you come to work with eComIntegrate?

Someone who had a very successful experience with them recommended the team highly. I spoke to Keith, and we clicked right away.

How much have you invested with them?

We've spent about $24,000.

What is the status of this engagement?

The project started in January 2020 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Overall, eComIntegrate produces excellent work. As they go through the timeline, our online presence grows more and more. The process has gone smoothly thanks to their detailed plan. 

How did eComIntegrate perform from a project management standpoint?

eComIntegrate is very organized — they've created a project list that allows us to track their progress easily. The team is also very accessible.

In terms of communication, we regularly interact via email and Slack. Additionally, we have a monthly standing meeting where they present reports.

What did you find most impressive about them?

The entire team has a fantastic personality and is very likable, so it's been a very positive, fun experience. Having a partner who's enjoyable to work with is pivotal when it comes to massive projects.

They're not only incredibly knowledgeable, but they're also a team of good listeners. eComIntegrate truly wants to deliver effective work and fulfill our needs.

Are there any areas they could improve?

No, they're a great team who knows what they're doing.

Do you have any advice for potential customers?

Understand what the team can do for you and set clear expectations and deliverables.

BACKGROUND

Please describe your company and your position there.

I am the head of eCommerce and Marketing for a company that deals with the fluid power industry. Our primary focus is the manufacturing and supply of hydraulic components like hose assemblies. Within this scope, we also provide brewery hose assemblies to the beer industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eComIntegrate, and what were your goals?

We hired eComIntegrate to help us hone in on our goals, strategy, and execution plan on our eCommerce sites. Once the foundation edified, they developed several Google Ads campaigns with intricate aspects to ensure we were able to reach our audience in an efficient manner.

SOLUTION

How did you select this vendor and what were the deciding factors?

eComIntegrate came highly recommended from several people in various industries. The deciding factors to move forward with them were many, but two of them stood out above all:

1. The level of transparency and how the technical terms were explained to us in ways that made sense to us.

2. The knowledge about all the inner workings of what it takes to help an eCommerce store succeed - truly a master of all and they do it well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work included digital strategy planning, website re-platforming, launching a new Shopify store, SEO, and PPC campaigns. The work is still ongoing as eComIntegrate is a key part of what we do by assisting us with our Google campaigns, SEO, and updates. The process involved identifying our compatibility, learning more about our industry, breaking down our industry into segments, creating a plan, executing the plan.

After that, the follow up was key to ensuring it was a well oiled machine - regular updates and tweaks to our campaigns and site.

How many people from the vendor's team worked with you, and what were their positions?

Keith has been our main contact, but over time we have worked with several of his staff, and they have always been very helpful and knowledgable.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Over the last 3 years, year over year with several eCommerce stores, we have seen anywhere from 150% to 450% growth in revenue. eComIntegrate does exactly what they say they do: They help companies sell online.

Describe their project management style, including communication tools and timeliness.

The communication and management have been top-notch. Everything is communicated in a very transparent manner and any questions that we may have had were answered in a very timely manner. Having a direct line to immediate support from the company was the icing on the cake.

What did you find most impressive or unique about this company?

The personal level of care that this team has for us is what is most impressive of all. The can-do attitude and the amount of pride they take in their work speaks volumes about what they do, and they do it all very well.

Are there any areas for improvement or something they could have done differently?

The only area that I see room for improvement is growing their reach and bandwidth by expanding to more locations and duplicating their team. More businesses need to experience the same level of service and growth that we've been able to get since we began to work with eComIntegrate.

BACKGROUND

Please describe your company and your position there.

SMG Hearth and Home manufactures pellet stoves. My role is COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire eComIntegrate, and what were your goals?

EComIntegrate helped us move our website to a new platform and when moved helped us improve its SEO rankings. They continue to track it's ranking and make improvements on an ongoing basis.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had heard of the remarkable benefits eComintegrate had provided to other companies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Website transfer to Shopify platform SEO improvements What I needed most was someone to take over the SEO work so that I would not have to bring these services in house.

How many people from the vendor's team worked with you, and what were their positions?

2 team members 1- owner Keith did most of the planning 2-tech guru Daniel did most of the heavy lifting.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of eComintegrates work, out Domain Authority has risen, and our average page rank has increased dramatically. I needed SEO work done on an ongoing basis and that is what eComintegrate has afforded me

Describe their project management style, including communication tools and timeliness.

Tools used, Slack, Asana

What did you find most impressive or unique about this company?

Great customer service. They spend more time with us going over the fine details of the project and plans to move forward.

Are there any areas for improvement or something they could have done differently?

No improvements, just keep the status quo