Intactdia

BACKGROUND

Please describe your company and position.

I am the Global CMO & Brand President of Wella Company

Describe what your company does in a single sentence.

Wella Company is an innovative global beauty leader with a portfolio of iconic hair, nails, and beauty tech brands for industry professionals and consumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• When we engaged Intactdia, we were at a pivotal moment in our social media journey. As a global beauty leader with a diverse portfolio of professional and consumer brands, our challenge was not a lack of content or ambition, but alignment, consistency, and impact across platforms.
• Our primary goals were to strengthen our brand storytelling on social media, elevate engagement with professional stylists and beauty enthusiasts, and create a more cohesive digital voice that reflected Wella’s legacy of innovation while remaining culturally relevant and trend-forward. We also wanted to translate complex product innovation—science-backed formulations, patented technologies, and professional-grade performance—into content that felt accessible, inspiring, and emotionally resonant.
• Another important objective was to support key brand moments such as product launches, seasonal campaigns, and education-driven initiatives for salon professionals, while maintaining always-on content that nurtured community and conversation. We needed a partner who could think both strategically and creatively, and who understood the nuance of global beauty audiences without losing the human touch.

SOLUTION

How did you find Intactdia?

Online Search

Why did you select Intactdia over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intactdia provided end-to-end social media marketing support, functioning as an extension of our internal brand and marketing teams. Their scope of work went far beyond basic content posting and included strategic planning, creative execution, community engagement, and performance tracking.

Key deliverables included:

• A comprehensive social media strategy aligned with Wella’s brand vision, values, and business priorities
• Monthly and campaign-specific content calendars tailored to different platforms and audiences
• Creative direction and production support for posts, including copywriting, visual concepts, and storytelling frameworks
• Ongoing community management, including responding to comments, engaging with creators, and nurturing professional conversations
• Campaign support for major launches, brand moments, and education-focused initiatives
• Regular performance reports with insights, learnings, and recommendations for optimization
  
  What stood out was how Intactdia adapted content to reflect the realities of salon professionals and beauty consumers alike. For example, during a product education campaign, they translated technical product benefits into short-form content that felt practical and relatable mirroring real salon conversations rather than marketing jargon.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Throughout the engagement, we saw clear indicators of progress across engagement, visibility, and brand interaction. Our social channels experienced stronger conversation quality, with more thoughtful comments from stylists, educators, and beauty enthusiasts. Content tied to education and artistry generated sustained discussion, rather than one-off reactions, which was a key success metric for us.

Campaign posts consistently achieved higher reach and longer engagement lifecycles compared to previous efforts, and we noticed an increase in direct messages related to product inquiries, salon use cases, and collaboration opportunities. Importantly, internal stakeholders across regions began referencing social content as a valuable brand asset, not just a marketing output.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intactdia’s project management was one of their strongest attributes. Timelines were clearly communicated from the outset, and deliverables were consistently shared on or ahead of schedule. Their team maintained a structured workflow, but remained flexible when priorities shifted which is often the reality in a fast-moving global beauty organization.

They were highly responsive to feedback and proactive in addressing potential challenges. For instance, when we needed to pivot messaging quickly due to a last-minute campaign adjustment, they responded with revised concepts within a short turnaround, without compromising quality. Communication was clear, organized, and solution-oriented, which built a strong sense of trust.

What was your primary form of communication with Intactdia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Intactdia was their ability to combine strategic thinking with genuine cultural sensitivity. They didn’t just create content; they took the time to understand our brand heritage, our professional community, and the emotional connection people have with beauty and self-expression.

Their team demonstrated a strong understanding of how stylists think, how consumers engage, and how trends evolve across platforms. They also brought fresh ideas to the table often suggesting creative formats or storytelling angles we hadn’t previously explored while still respecting brand guidelines and long-term positioning.

Equally important was their collaborative mindset. Working with Intactdia feels like working with colleagues who are invested in our success, not just an external agency executing tasks.

Are there any areas for improvement or something Intactdia could have done differently?

As with any fast-paced partnership, there were moments where we would have welcomed even earlier visibility into emerging platform trends or experimental formats. While Intactdia was proactive overall, expanding exploratory pilots slightly earlier in the engagement could have unlocked additional learning opportunities.

That said, whenever this feedback was shared, they were receptive and quick to integrate it into future planning, which speaks positively to their adaptability and growth mindset.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of REMIXED

Describe what your company does in a single sentence.

REMIXED® // the branding agency is a creative, full-service branding and marketing firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• Rebuild our website so it could function as both a portfolio and a business development tool
• Create a mobile application that aligned with our agency workflows and client engagement needs
• Improve site stability, load reliability, and overall user experience
• Ensure our platforms could support both small-business clients and enterprise-level partners

SOLUTION

How did you find Intactdia?

Online Search

Why did you select Intactdia over others?

• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intactdia approached the engagement with a strong emphasis on discovery and alignment. Before any development began, they invested time in understanding how REMIXED works internally how we pitch, how we collaborate, how we present creative concepts, and how our clients interact with us at different stages of engagement.

The scope of work included:

• A full rebuild of our website using a custom development approach rather than templates
• UX and UI refinement to better support storytelling, case studies, and service clarity
• Mobile app development designed to support internal team use and client-facing features
• Backend architecture that allowed our team to manage content, updates, and media efficiently
• Integration planning for tools we already used in marketing, analytics, and project workflows
• Cross-device testing and launch support to ensure consistency and reliability

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the launch, we observed meaningful improvements across both client-facing and internal operations:

• Sales conversations became more focused, as prospects had a clearer understanding of our services before the first call
• Our team spent less time troubleshooting site issues and more time on creative work
• Clients responded positively to the mobile experience, especially during presentations and collaborative sessions
• Our content became easier to update and manage, reducing dependency on technical intervention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intactdia demonstrated strong project discipline without being rigid. Timelines were clearly communicated, and checkpoints were consistently met. When feedback loops required additional discussion as is common in branding driven projects their team handled it calmly and professionally.

They were responsive without being reactive. Instead of rushing changes, they asked clarifying questions and offered options, helping us make informed decisions. Communication felt steady and reliable, which reduced friction and allowed our teams to work in sync.

What was your primary form of communication with Intactdia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Intactdia apart was their ability to think beyond execution. They didn’t just build what was requested they considered how each decision would impact future growth, client experience, and internal efficiency.

Their team showed a strong understanding of how branding, design, and technology intersect. They were comfortable collaborating with creative directors and strategists, which made the relationship feel like a partnership rather than a handoff.

There was also a noticeable sense of accountability. When something needed refinement, they owned it and addressed it without deflection.

Are there any areas for improvement or something Intactdia could have done differently?

One area for potential improvement would be offering more structured onboarding documentation for our internal team at launch. While training and walkthroughs were provided, having a centralized reference guide from day one would have helped accelerate adoption.

That said, when we raised this, Intactdia was quick to support us with follow-up explanations and clarifications.

BACKGROUND

Please describe your company and position.

I am the COO of Mitchell+Palmer

Describe what your company does in a single sentence.

Mitchell+Palmer is a strategic creative agency based in Boise, Idaho that knows no bounds imaginatively or geographically. Melding big market agency experience with a nimble boutique mindset, we are building strong relationships by solving tough business challenges, attacking each with fresh strategic insights and unbridled creative exuberance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• The main objective was to build a professional, fast, and user-friendly website that clearly represented the brand and helped convert visitors into real customers.

SOLUTION

How did you find Intactdia?

• Online Search
• Clutch Site

Why did you select Intactdia over others?

• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intactdia handled the complete website development process, starting from requirement analysis and site planning to design, development, testing, and deployment. They created a responsive layout that works well on desktop, tablet, and mobile devices, optimized page speed, and ensured smooth navigation for users. They also implemented basic security features and performance optimization.

Key Deliverables:

• Custom website design and layout
• Front-end and back-end development
• Mobile responsiveness and browser compatibility
• Performance and security optimization
• Website testing and final deployment

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The new website had faster loading speed, improved mobile responsiveness, and better user navigation. Bounce rates reduced, and more visitors stayed longer on the site and completed contact forms. Overall user experience improved, leading to higher trust and more inquiries from potential customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The web development project was managed in clear phases, including planning, design, development, testing, and deployment. Each stage had timelines, and updates were shared regularly. Most milestones were delivered on time, and when revisions were needed, they were handled quickly. Feedback was taken seriously, and design or functionality changes were implemented without delays.

What was your primary form of communication with Intactdia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their ability to combine clean design with strong technical performance. They didn’t just focus on how the website looked, but also on speed, usability, and conversion. Their attention to detail and willingness to refine small elements until everything felt right were very impressive.

Are there any areas for improvement or something Intactdia could have done differently?

While the final website quality was excellent, the revision phase could have been faster at certain points. Some small design adjustments took longer than expected, but they always communicated clearly and made sure everything was properly fixed.

BACKGROUND

Please describe your company and position.

I am the Head of Sales & Marketing of Sultan Ceramic

Describe what your company does in a single sentence.

Sultan Ceramic specializes in the production of high-quality, durable, and aesthetically refined ceramic products using modern manufacturing technologies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• Website development
• Social media marketing (SMM)
• Technical support

SOLUTION

How did you find Intactdia?

Online Search

Why did you select Intactdia over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Sultan Ceramic to provide comprehensive digital marketing and SMM services. Our scope of work included managing social media accounts, creating brand-aligned posts and stories, designing campaigns, running social media ads, developing a fully functional website, and providing technical support including after-hours assistance.

Key deliverables:

Fully functional, brand-consistent website
Social media content plan and visuals
Social media advertising campaigns
Ongoing technical support and consultation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We collaborated with this team for our digital marketing and web development needs, and the results exceeded our expectations. They delivered a fully functional, professionally designed website and created customized email templates that perfectly aligned with our brand. After the website was launched, we received excellent technical support from them, which ensured the site and email systems ran smoothly and efficiently.

In addition, they provided significant support in social media management and content creation. The engaging visuals and posts they developed increased audience engagement and made our social media accounts more active and interactive. Later, the advertising campaigns they ran were extremely effective, delivering measurable results and generating a clear return on investment.

Throughout the project, their professionalism and responsiveness were outstanding. They addressed every question promptly and worked closely with us at every stage. Overall, we were extremely satisfied with the quality of their services, their creative approach, and the impactful results they delivered.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly professional. They delivered all items on time and as planned. They were very attentive to our needs, responding to every question promptly and accurately. Throughout every stage of the project, they worked closely with our team, ensuring the process ran smoothly and efficiently.

What was your primary form of communication with Intactdia?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about this company was their professionalism and creative approach. At every stage, they carefully listened to our needs, provided tailored solutions, and approached the project with high-quality and effective services. 

Are there any areas for improvement or something Intactdia could have done differently?

Overall, our collaboration with Intactdia was very positive, and the quality of their services was excellent. There were no major issues during the project, and all tasks were delivered on time. Overall, the quality of work and the results they delivered were highly impressive.

BACKGROUND

Please describe your company and position.

I am the Deputy Procurement Manager of STELLENT

Describe what your company does in a single sentence.

We specialize in supplying high-quality products and procurement solutions tailored to our clients’ needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• To design and develop a professional corporate website that clearly represents our company and services.
• To improve our online presence and credibility through a modern, user-friendly website.
• To ensure our website is fast, secure, and easy to manage for future updates.

SOLUTION

How did you find Intactdia?

Online Search

Why did you select Intactdia over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Intactdia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a highly positive experience working with Intactdia on the web development project for Stellent LLC, an industrial supplier for the oil and gas sector. The Intactdia team visited our office for detailed, face-to-face discussions, which played a key role in understanding our business objectives, brand values, and technical requirements. This collaborative approach allowed them to design and develop a fully custom website from scratch that reflects Stellent’s professional image and strong corporate identity.

The website was carefully structured to feature Stellent’s products clearly and effectively, ensuring both functionality and visual consistency with the company’s branding. In addition, our Australian partner GMA Garner requested a specific design representation on the website to highlight their presence and partnership. Intactdia worked closely with the Garner team throughout the process, maintaining clear communication and flexibility. Our partner was extremely satisfied with the collaboration and the final outcome, further demonstrating Intactdia’s commitment to quality, teamwork, and client satisfaction.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a fully functional corporate website delivered on time.

After launch, we observed improved website performance, faster page load times, and a more professional online presence.

The new website improved user experience, increased visitor engagement, and made it easier for potential clients to contact us.

Additionally, our team can now update content independently, reducing ongoing support needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intactdia demonstrated excellent project management throughout the website development. They delivered all milestones and deliverables on time and maintained clear and consistent communication with our team.

They were responsive to our feedback and requests, adapting the design and functionality as needed to meet our requirements. Overall, their approach was organized, professional, and collaborative, ensuring a smooth project experience.

What was your primary form of communication with Intactdia?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive about Intactdia was their combination of technical expertise and attention to detail. They not only delivered a high-quality website, but also guided us through the process with clear communication and professional advice. Their ability to understand our needs and provide tailored solutions set them apart from other providers.

Are there any areas for improvement or something Intactdia could have done differently?

Overall, we were very satisfied with Intactdia’s work. If there is any area for improvement, it could be to provide slightly more frequent progress updates during the early stages of the project. Otherwise, their responsiveness, professionalism, and quality of work were excellent.

BACKGROUND

Please describe your company and position.

I am the Owner of Athlete Advisors

Describe what your company does in a single sentence.

The global network of insurance experts for professional sport.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• We needed help developing four corporate websites. Our primary objectives were to ensure full accessibility compliance, modernize the UX and create a consistent, high quality digital presence across all sites.

SOLUTION

How did you find Intactdia?

Referral

Why did you select Intactdia over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Intactdia has handled the technical implementation of our four corporate websites. Their scope has included front end and back end development, accessibility implementation, responsive layout execution, integration of the content we provided, setup of analytics tracking and thorough technical QA. The main deliverables have been fully developed websites and web components based on the UX concepts created by our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All four websitees have successfully passed internal reviews and are online. The accessibility scores are top notch and the user engagement is higher.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intactdia  has been a genuine pleasure to work with. The team is warm, responsive and always proactive in keeeping us updated. Communication has felt effortless and they have consistently handled everything with professionalism and kindness. We truly enjoy working with them.

What was your primary form of communication with Intactdia?

Email or Messaging App

What did you find most impressive or unique about this company?

Their reliability, clear communication and the consistently high quality of their work. They listened carefully to our needs and handled every task with professionalism.

Are there any areas for improvement or something Intactdia could have done differently?

There is nothing 

BACKGROUND

Please describe your company and position.

I am the CEO of Nova Social Media & Marketing

Describe what your company does in a single sentence.

Nova Social Media & Marketing is a modern media company based in Amherst, Nova Scotia, that specializes in social media management, video production, branding, and digital marketing strategy for businesses and brands in Nova Scotia, New Brunswick, and Prince Edward Island.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• Our goal was to reduce manual work, improve communication efficiency and gain better visibility into our operations.

SOLUTION

How did you find Intactdia?

• Online Search
• Clutch Site

Why did you select Intactdia over others?

• Great culture fit
• Good value for cost

How many teammates from Intactdia were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Intactdia team worked closely with us to design and develop a fully customized web based platform that integrated campaign tracking, social media scheduling, content approval workflows and analytics dashboards.

The solution included: 

A responsive and modern user interface that aligned with our brand identity.

A content approval system that allowed clients to review and approve posts directly within the platform. 

A centralized dashboard for managing multiple client accounts. 

Automated reporting tools that pulled performance data from various social media APIs. 

Role-based access controls for our team and clients to ensure data security. 

Throughout the project, Intactdia provided UI/UX design, backend development, API integration, quality assurance testing and post launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The platform has significantly improved our operational efficiency and client satisfaction. Our team can now manage more client campaigns without compromising quality.
• The automated reporting feature has also reduced our administrative workload and enhanced transparency with clients.
• Overall, it has become an essential part of our daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Intactdia project management was excellent. They maintained clear communication through weekly updates and milestone reviews. All deliverables were completed on schedule, and any minor adjustments we requested were handled promptly. They were proactive in identifying potential challenges and provided practical solutions before they became issues.

What was your primary form of communication with Intactdia?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their deep technical expertise combined with a genuine commitment to understanding our business goals.

The Intactdia team didn’t just build software; they created a solution that perfectly fit the way our agency operates.

Their ability to translate our ideas into a functional and intuitive product was truly impressive.

Are there any areas for improvement or something Intactdia could have done differently?

The only minor suggestion would be to include more in depth user training materials for our staff after deployment.

However, their team was always available to provide support whenever needed, so this wasn’t a major issue.

BACKGROUND

Introduce your business and what you do there.

I’m the sales manager of Nutri Agro, an agriculture company. We sell fertilizers and plant protection products and provide consulting services to farmers on their proper use.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Intactdia?

We needed to strengthen our digital presence, increase brand awareness, and attract more potential customers.

SOLUTION

What was the scope of their involvement?

Intactdia has handled the full scope of digital development for us. Their main deliverables include creating a brand-new website from scratch, implementing SEO strategies, and providing ongoing technical support and maintenance to ensure stable and effective website performance.

Intactdia has designed and developed a new website from scratch. They’ve handled the visual design, developed custom features tailored to our needs, and created all the website content.

What is the team composition?

We’ve worked with two teammates from Intactdia.

How did you come to work with Intactdia?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $10,000.

What is the status of this engagement?

We started working with them in September 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a fully functional website built from scratch, improved search engine rankings due to SEO strategies, and more inquiries from potential customers. Since working with Intactdia, our website traffic has increased by approximately 35%, search engine rankings for key keywords have improved by around 30%, and customer inquiries have risen by nearly 40%.

Moreover, our conversion rates have improved by approximately 30%–35%, and user engagement on the site, including page visits and time spent, has increased significantly.

How did Intactdia perform from a project management standpoint?

Intactdia’s project management is highly professional and organized. They coordinate tasks efficiently, communicate clearly, and consistently deliver on time, meeting all agreed deadlines. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

What we’ve been most impressed about working with Intactdia is their combination of technical expertise and personalized support. They understand our industry, provide practical guidance, and are always responsive and proactive in addressing our needs. Their ability to manage multiple aspects of our digital presence — including website development, SEO, and ongoing technical support — sets them apart.

Are there any areas they could improve?

Overall, our experience with Intactdia has been very positive. Their communication, responsiveness, and quality of work have been consistently excellent, and there have been no significant areas that require improvement.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Deskify

Describe what your company does in a single sentence.

Deskify is the Second Student Club created by Huawei company under the Huawei Ambassadors Program.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish?

• We hired intactdia to improve our online visibility and strengthen our presence across key review platforms.

SOLUTION

How did you find Intactdia?

Online Search

Why did you select Intactdia over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Intactdia were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

They supported profile optimization, review strategy, and ongoing reputation management to keep our brand consistent and credible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw better profile engagement and an increase in inbound interest, while reducing internal effort.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was clear, timelines were met, and the process was well organized.

What was your primary form of communication with Intactdia?

Virtual Meeting

What did you find most impressive or unique about this company?

Their platform expertise and practical, results-focused approach were impressive.

Are there any areas for improvement or something Intactdia could have done differently?

More frequent performance updates would be helpful, but overall a solid experience.

BACKGROUND

Introduce your business and what you do there.

I’m the co-managing director of Suyum Az, a retail company that sells water filters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Intactdia to accomplish for your business?

We needed animated videos, a professional website, and complete digital marketing. I was looking for professionalism and quality in each part of the work.

SOLUTION

What was the scope of their involvement?

Initially, we collaborated with Intactdia on smaller projects such as Google Ads and animated videos. After observing the quality of their work, we entrusted them with redesigning our website and managing our SEO and SMM activities. They also helped develop our brand identity through social media.Currently, we’re working on a more complex project that requires advanced functionality. We’re building an integrated system that includes a website and iOS and Android applications. Customers will be able to place orders and make payments directly through these platforms.Additionally, certain components of our water filters require periodic replacement, so we’re implementing automation to manage this process. Customers will receive automatic notifications when parts need to be changed, and they’ll provide consent for our technician to visit and complete the replacement.

What is the team composition?

We work with 2–5 teammates from Intactdia.

How did you come to work with Intactdia?

We found them through an online search. We chose them because they offered good value for the cost.

How much have you invested with them?

We’ve spent more than $150,000.

What is the status of this engagement?

We started working with them in July 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Once we began working with Intactdia, the volume of customers coming from the channels we entrusted to them — particularly SEO — increased significantly, maybe more than 500%. We regularly ask new customers how they found us, and the majority report discovering us through Google search, driven by the SEO efforts implemented by Intactdia. Moreover, our business has grown significantly, and we’ve developed new ideas and requirements. For example, our first major engagement with Intactdia was several years ago, and based on that positive experience, we’ve now commissioned them to redesign our website again.

How did Intactdia perform from a project management standpoint?

We communicate via in-person meetings, emails, and messaging apps.

What did you find most impressive about them?

We’re very satisfied with the professionalism, technical expertise, and reliability of the Intactdia team. We’ve been impressed with the way they combine creativity with professionalism, which has always been a top priority for us.

Are there any areas they could improve?

There’s nothing they need to improve.