Gorilla Direct Marketing

BACKGROUND

Please describe your company and your position there.

Insurance Agent

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

We hired Gorilla Direct Marketing to market to homeowners looking for insurance. They hassled customers (we received complaints when we would speak with the "leads") as they would explain that they were basically ignored and just pushed through regardless of their interest. They lie about who they are contacting and they look to just take your money and pretty much ghost you.

Many people have said similar things, they process your payment and mention you will not get a refund, because they know they can't provide the service they're trying to sell you.

Insanely unprofessional team, they shift you around the phones before landing on someone who says they'll "call you back". It would not surprise me if this was some operation for stealing money of some sort, it genuinely does not seem legit at all.

What were your goals for this project?

To bring in some new interest and get quality leads as explained.

SOLUTION

How did you select Gorilla Direct Marketing?

They reassured the people that would come through, and then stole your money.

Describe the scope of their work in detail.

They don't have any, they try and get you to purchase a position, and then they don't answer your calls or emails and when they finally let you contact them, you get circled around till they hangup.

What was the team composition?

Not sure, was all over a phone.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Terrible service. There's many other companies that are legit. This company is a scam.

How effective was the workflow between your team and theirs?

Not existent.

What did you find most impressive about this company?

Absolutely nothing.

Are there any areas for improvement?

A plethora of things. First, become a real business with real integrity instead of stealing money, secondly, provide actual care for your clients and let them get in contact with you. And stop stealing money from your clients as well.

BACKGROUND

Please describe your company and position.

I am an agent at Country Financial Insurance Agency

Describe what your company does in a single sentence.

Insurance needs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Gorilla Direct Marketing to accomplish?

• Marketing

SOLUTION

How did you find Gorilla Direct Marketing?

• Other

Why did you select Gorilla Direct Marketing over others?

• Pricing fits our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Direct mail and telemarketing services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• bringing in new clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They made sure to give me a lay out of my program along with action dates so I would know whats going on in my account every month.

What was your primary form of communication with Gorilla Direct Marketing?

• Email
• Messaging App

What did you find most impressive or unique about this company?

Their communication is great. They walked me through my program in great detail. They are also quick to reach out if I email or call.

Are there any areas for improvement or something Gorilla Direct Marketing could have done differently?

so far so good

BACKGROUND

Please describe your company and your position there.

I am the owner of a restaurant in New York

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing, and what were your goals?

We hired them to a direct mail campaign to new families moving into the area.

SOLUTION

How did you select this vendor?

We heard about them from other companies that use them.

Describe the scope of their work in detail, including any steps and the final deliverables.

They are an all-in-one marketing company. They handled the design of our artwork, they produced the list of families receiving the advertisement, and even did a courtesy phone call inviting them into the restaurant.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the graphich design manager and have our own designated account manger.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The artwork turned out amazing... and they immediately made any changes we wanted. So far, we've had several families come in from the mailings.

Describe their project management style, including communication tools and timeliness.

Always available and very friendly. A very transparenrt company. Overall, GREAT EXPERIENCE!

What did you find most impressive or unique about this company?

The onboarding process as well as not being bounced around to several different people when communicating with. Always a simple process!

Are there any areas for improvement or something they could have done differently?

Not at all!

BACKGROUND

Please describe your company and your position there.

I own a Insurance Agency that is contracted with Farmers Insurance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

We hired Gorilla Direct Marketing to mail out flyers to potential clients in our area.

SOLUTION

How did you select this firm and what were the deciding factors?

We were contacted multiple times by Gorilla Direct Marketing and eventually decided to try them out.

Describe the project in detail and walk through their service package.

Honestly, the project was a disaster! Gorilla Direct Marketing is horrible at responding and working with us on the mail out designs.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was a branch manager. We were also in contact with the marketing team.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We did not have any potential leads contact us as a result of the direct mail outs from Gorilla Direct Marketing. This is the only marketing vendor that we did not have a positive return from.

How effective was the workflow between your team and theirs?

0/10

What did you find most impressive or unique about this company?

We found the price compelling. Price is what you pay, value is what you get. Not much value with Gorilla Direct Marketing.

Are there any areas for improvement or something they could have done differently?

Better Customer service and a way to know that they are actually mailing out the flyers that we were paying for. There just isnt a way of knowing if they are actually sending the flyers out like they say they are.

BACKGROUND

Please describe your company and your position there.

Bed and breakfast. Marketing manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

Branding and marketing our name

SOLUTION

How did you select this vendor and what were the deciding factors?

I enjoyed the sales call and the program its self.

Describe the project in detail and walk through the stages of the project.

1st design

2 sent us data list

3 telemarketing for the appointments

How many resources from the vendor's team worked with you, and what were their positions?

3 or so from sales to CS

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I have seen continued growth in every month I've been working with them

How effective was the workflow between your team and theirs?

Extremely effective

What did you find most impressive or unique about this company?

Their a 1 stop shop. They offer everything you need in one package.

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

Owner of 2 independent Ins agencies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

I hired Gorilla Direct Marketing for........ marketing.

SOLUTION

How did you select this vendor?

I received a phone call from one of their sales guys. (Luis)

Describe the scope of their work in detail.

I choose a certain area I want to market my agency . They start pancaking that area with some pretty neat marketing material. They let that settle in and then their guys/girls start setting telephone appointments for me.

What was the team composition?

Original call was from Luis. I can't remember the names of all the young guys and girls that call me when they have a live lead on the phone. Not really to much to say to anyone, the service just takes it course from what I have gathered.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The service definitely pays for itself.

How effective was the workflow between your team and theirs?

Only communication we really have is when they call the agency with some live leads. That's really about the only workflow and communication. And that has been ok by me.

What did you find most impressive about this company?

Their price, quality, and consistency are impressive.

Is there any area for improvement or anything that could have been done differently?

No

BACKGROUND

Please describe your company and your position there.

I am the owner of a roofing company here in Tuscon, Arizona. MM Roofing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

We were looking to reach out to foreclosed properties that were recently purchased/residential in the greater Tucson area.

SOLUTION

How did you select this vendor?

My daughter suggested we do something outside the box. We have the company logo on our trucks, word of mouth, small ads, etc but never invested too much in marketing. So my daughter contacted a few outfits, Gorilla Direct Marketing being one.

Describe the scope of their work in detail.

First, we provide them with a certain sector or area that we want to market in. All new property owners in the designated area receive two hand-delivered postcards. The postcards are very cool. They have our logo, picture of my trucks, phone number, and some other neat details. I did not know there was more to it until I began to receive information via text with names, phone numbers, roofing information, etc. I had my daughter contact the phone numbers and I guess staff from Gorilla Direct Marketing would reach out to them and verify certain information and then my daughter followed up, I'd go out to the residence, and next thing you know we are on the roof. These people are great. Great service.

What was the team composition?

We have worked with their in-house design team to get our postcards set up. Before that my daughter worked with their sales guy. Not one bit pushy, or annoying, extremely patient and informative.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have definitely seen progress, in projects, revenue and also received new word-of-mouth business from customers provided through Gorillas marketing program.

How effective was the workflow between your team and theirs?

Communication is pretty simple. They send us out to new sites, new jobs. Any questions that we might have my daughter has never had a problem getting everything figured out on the first call with these guys.

What did you find most impressive about this company?

What I found impressive about the service that they offer is that it actually feels like they work for me. They do what my daughter hired them to do and actually do it. Out of 15 jobs, we go out to 2 maybe 3 don't work out. And that's OK.

Is there any area for improvement or anything that could have been done differently?

If it ain't broken why fix it.

BACKGROUND

Please describe your company and your position there.

Owner/Agent of small Insurance Property and Casualty Business in the San Francisco Bay Area

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Gorilla Direct Marketing?

Home and auto leads via written reports as well as Live Transfers

What were your goals for this project?

150 letters sent out on my behalf in month 1 and 2; month 3 calls with at least 5 live transfers/week; 30 quotes and 10 policies written per month

SOLUTION

How did you select Gorilla Direct Marketing?

They sent me a marketing email

Describe the scope of their work in detail.

They sent me the list in January (after bugging them 3 times for the list in December)/ then the Feb list never arrived; then in March, I bugged them again for the Feb and Mar list. they gave me Feb and the March list was nothing like they were supposed to give me; they were old lists from home sales of 15 yrs prior! Not once did I get a Live transfer call from the company.

What was the team composition?

no one was in charge.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

they sent me 2 good lists and one terrible list

How effective was the workflow between your team and theirs?

they never called me back. they would email me and say they tried to call....

What did you find most impressive about this company?

Finally, one person, Gabby, said I'll be in charge of your account. But did nothing

Are there any areas for improvement?

every area of communication, follow-thru, leads generation, live transfers- all of these things were promised but never happened.