Glued (5.0)

BACKGROUND

Please describe your company and position.

I am the CXO & Co-Founder of badpixel, Inc.

Describe what your company does in a single sentence.

We drive revenue and business growth through strategy-driven software design, and customer experience solutions built to improve retention and deliver measurable business impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Product Design
• User Experience Development
• UI Design

SOLUTION

How did you find Glued?

Referral

Why did you select Glued over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned
• Quality work

How many teammates from Glued were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The client set out to elevate their platform as a long term destination for entertainment and commerce, with a clear focus on modernizing the user experience, refreshing the visual identity, and creating a scalable foundation for future growth. badpixel® partnered with Glued to define and deliver a Phase 2 website strategy that streamlined how users discover content, shop merchandise, and manage their accounts, all while staying true to the dark, entertainment first brand established by badpixel® in Phase 1. 

Rather than focusing on isolated pages, the work centered on clarifying the overall experience architecture, strengthening the connections between content and commerce, and ensuring that core account features like favorites and order history could support deeper engagement and future initiatives. This strategic approach positioned the platform not just for immediate usability improvements, but for ongoing expansion of offerings, campaigns, and monetization opportunities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The partnership between badpixel® and Glued was viewed as a clear success by the client, who expressed strong approval of the strategy, positive feedback on the project, and genuine happiness with the final output. The refreshed Phase 2 experience and clearer content to commerce pathways have driven a significant increase in adoption across both sides of the ecosystem, with show hosts and channel partners more actively using the platform, and listeners and fans engaging more frequently and deeply with shows and merchandise. This momentum has given the client confidence to move forward with Phases 3 and 4 in the new year, focused on introducing additional monetization funnels and channels built on the solid strategic and experiential foundation established in Phase 2.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Glued’s project management team worked seamlessly with our PM team from start to finish, with no issues at all. Their attention to detail and strong adherence to timelines and deliverables were key to the project’s success. One of the biggest wins in this partnership was how naturally both teams communicated and operated as a single, unified team. Glued delivered on time, with excellent quality, and maintained a consistently positive and solution oriented approach throughout the project.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with Glued, and the primary reason we chose to partner with them, was the quality of their design work and their attention to detail. With our internal design team fully booked on other projects, we needed a partner who could match the high quality standards we hold ourselves to, and Glued more than rose to the occasion. Their design output consistently met and often exceeded expectations, and this was matched by very clear, timely, and professional communication throughout the engagement.

Are there any areas for improvement or something Glued could have done differently?

None that we can think of...

BACKGROUND

Please describe your company and position.

I am the Sr E-commerce Director of Lull

Describe what your company does in a single sentence.

Online retailer specializing in sleep products, primarily mattresses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish?

• Web Design
• Ad Assets
• CRO

SOLUTION

How did you find Glued?

They contacted us

Why did you select Glued over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Glued were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Glued provided comprehensive eCommerce services, including web audits, design and development, UX/UI improvements, digital marketing, and the creation of ad assets and landing pages.
 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An increase in conversion rate and ARPU.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Glued consistently demonstrated exceptional communication and project management throughout our collaboration. They delivered all project deliverables on time, accompanied by thorough documentation, ensuring clarity and ease of implementation. Their team was highly approachable, readily available for video calls, email correspondence, and quick Slack communication. Collaborative efforts were streamlined through shared Figma files, allowing for real-time feedback and seamless design iterations. Regular follow-up calls ensured alignment and addressed any questions promptly, making the entire process efficient and transparent.

What was your primary form of communication with Glued?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Beyond the impressive results, the most remarkable aspect of working with Glued was the sheer ease of the collaboration. Their talented and kind team, combined with exceptional value for the cost, made the entire process seamless and enjoyable. They truly prioritize partnership and deliver top-tier results without any hassle.

Are there any areas for improvement or something Glued could have done differently?

None that I can think of!

BACKGROUND

Please describe your company and position.

I am the COO 

Describe what your company does in a single sentence.

Women's health and fitness brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• CRO Audit
• Website Design
• Site Speed

SOLUTION

How did you find DTC Garage?

• Online Search
• Other

Why did you select DTC Garage over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DTC Garage were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Performed a CRO audit, provided site re-design suggestions and implemented designs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improvement in conversion rate
• Increased site load speeds
• Pixel perfect design implementation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

DTC Garage did a great job managing the project, providing weekly updates and touch base calls. They also activated a slack channel for the project which allowed us to feel in the loop at all times. The team was quick to response to our needs!

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

DTC garage is extremely skilled at helping you see the bigger picture of your site, while also nailing the smallest detail. They were able to maintain our brand standards while also dramatically improving the customer experience on site. The team has a great eye for e-commerce!

Are there any areas for improvement or something DTC Garage could have done differently?

We were a bit behind schedule towards the end, but there were a lot of elements to ensure they had perfect. They communicated well on this and we are super happy with the result.

BACKGROUND

Please describe your company and position.

I am the eCommerce Manager of EBOOST

Describe what your company does in a single sentence.

EBOOST provides clean performance products such as daily energy products, pre-workout and recovery - that increase energy, focus, and all-around well-being.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Website Redesign

SOLUTION

How did you find DTC Garage?

Andres reached out

Why did you select DTC Garage over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

In our collaboration with the agency on our Shopify CRO Redesign & Development project, we experienced a thorough assessment of our online store followed by strategic planning to enhance conversion rates. The agency executed a comprehensive design overhaul, focusing on layout, imagery, and mobile optimization. Leveraging their Shopify expertise, they implemented tailored solutions including custom coding and app integration. 

Rigorous testing ensured the effectiveness of changes, with continuous optimization based on user behavior data. Throughout the project, clear communication and support were provided. The result? A visually captivating and highly functional website that significantly increased conversions, showcasing the agency's dedication to client success.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project included a significant increase in conversion rates, validated through rigorous testing and analysis of user behavior data. Additionally, improvements in key performance indicators such as average order value and customer engagement metrics highlighted the success of the redesign. The website's enhanced functionality and user experience were evident through reduced bounce rates and increased time spent on the site. 

Furthermore, positive feedback from customers and stakeholders affirmed the project's success, reflecting improved satisfaction and brand perception. Overall, these tangible results showcased meaningful progress and validated the effectiveness of the agency's efforts in optimizing our Shopify store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Under Camila's adept leadership, the agency's team executed an exceptional Shopify CRO Redesign & Dev Project. Camila stood out as the linchpin, consistently demonstrating prompt responsiveness, unparalleled helpfulness, and remarkable efficiency. Her proactive communication style ensured that every query was swiftly addressed, every concern promptly resolved. 

With Camila at the helm, the team operated seamlessly, leveraging her guidance to navigate challenges and capitalize on opportunities. Her dedication to our project's success was palpable, as she not only facilitated smooth collaboration but also fostered an environment of trust and reliability. In essence, Camila's dynamic leadership and the team's collective expertise set a benchmark for excellence in project management.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This company distinguished itself through its unique approach to our Shopify CRO Redesign & Dev Project, seamlessly blending value and quality. Their commitment to delivering exceptional results within budget underscored their acute understanding of the importance of value relative to cost. Time efficiency was a standout aspect, with the team consistently meeting and often surpassing deadlines, showcasing their reliability and dedication to prompt service. 

Their designs were a testament to their expertise, striking a delicate balance between aesthetic appeal and functional excellence. Each design element was thoughtfully crafted to enhance user experience and drive conversion rates. Moreover, the company's innovative ideas injected fresh perspectives into our project, resulting in tangible improvements and highlighting their creative ingenuity. 

Backed by an extensive portfolio of successful projects, this company demonstrated a proven track record of excellence. Their ability to deliver outstanding results while adhering to budgetary constraints and timelines solidified them as a trusted partner in achieving our business objectives.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC Garage's performance was flawless. They excelled in delivering exceptional results within budget and on time. Their designs were top-notch, and their innovative ideas brought significant improvements.

BACKGROUND

Please describe your company and position.

I am the Co-Founder of an oat milk latte company.

Describe what your company does in a single sentence.

Our company makes superfood oat milk latte mixes. Just two scoops of any of our powders into water, and you get an all-natural coffee alternative for a calmer, more focused energy or a stronger sleep beverage that encourages faster, deeper sleep.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Home page, category page and product page redesign and implementation

SOLUTION

How did you find DTC Garage?

Cold outreach

Why did you select DTC Garage over others?

• Good value for cost
• Good pitch

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

DTC Garage approached us with a well-thought-out design proposal. They pitched us on testing and tried things we could implement on our website to improve the conversion rate by adjusting product, category, and home pages. They provided concepts, wireframes, and then end-to-end design and implementation. We consulted with them along the way, and they were receptive to feedback and largely quite timely with their work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate improved from 1.7% in October to roughly 2.3% in January. Overall, very happy with the look and feel of the design and feel as though it gives us the upside to continue to improve. Before the redesign, we had problems converting cold, new traffic via Google Ads or social media ads, but have had much more success since implementing - so its impact goes a bit beyond what the conversion rate would imply.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project manager was very communicative, but when she was out for a week and a half or so, there was a bit of a breakdown, but otherwise everything was timely. When we wanted to iron out a couple of things in January after the project wrapped, they ensured that was were successful and helped us out. Overall happy with communication and the work.

What was your primary form of communication with DTC Garage?

Email or Messaging App

What did you find most impressive or unique about this company?

Great outreach up front, great project management, and very thorough attention to detail on mock-ups and wireframes. It was very clear what we would be getting. Their design work was very good and super logical, and they had smart optimizations.

Are there any areas for improvement or something DTC Garage could have done differently?

DTC was super open to feedback and we had great convos as the project wrapped.

BACKGROUND

Please describe your company and position.

I am a digital director at HempLucid

Describe what your company does in a single sentence.

HempLucid has been a leading provider of premium wellness products since 2016.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DTC Garage to accomplish?

• Improve our conversion rate on our Pdp's
• Improve the user interface of the entire site specifically wanted to emphasize the homepage.
• Gameify and improve user experience and upsell in the cart and through out the site.

SOLUTION

How did you find DTC Garage?

Online Search

Why did you select DTC Garage over others?

• Good value for cost
• portfolio

How many teammates from DTC Garage were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.
Objectives: To comprehensively analyze our website performance and data, aiming for a significant improvement in conversion rates by redesigning and developing vital sections of the website.

How much have you invested in them?
$10,000 to $49,999

What is the status of this engagement?
In-Progress

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are still in the development process and unfortunately do not have metrics to associate successes with DTC Garage's work (The new website). However, with the help of the DTC team we have revamped our homepage hero and our conversion rate has significantly increased!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Project Manager we were assigned really helped make the project feel seamless.There was constant open communication about the progress of our deliverables. Our action items were clearly outlined and our project manager always followed up helping keep us on track to meet deadlines.

Deliverables were sent on time and if there was any sort of delay our project manager was quick to inform us of the new/updated timelines. The entire team has been responsive to our needs, questions and concerns and always willing to go above an beyond explaining the reasoning behind all of the UI/UX being done. I can't say enough good things about this team and what they're capable of producing.

What was your primary form of communication with DTC Garage?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

My teammates and I were extremely impressed with the quality of work DTC Garage could produce. Not only were they able to show us/let us inspect past design files they had built, but they also were open and honest with us about their case studies and how they were able to achieve such great results for past clients.

Are there any areas for improvement or something DTC Garage could have done differently?

None! They've been so great to work with and we hope to collaborate with them in the future.

Do you have any advice for potential customers?
Don't wait to partner with DTC they are phenomenal.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Forgotten Skincare, a woman-owned beauty startup offering skincare products designed for often-overlooked areas. We help customers address skin insecurities and embrace their inner beauty.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Glued to accomplish for Forgotten Skincare?

We needed help with the development of our website pages.

SOLUTION

What was the scope of their involvement?

Glued has developed our Shopify product pages and homepage. The team has been responsible for coding and content integration.

What is the team composition?

We’ve worked with 2–5 teammates from Glued.

How did you come to work with Glued?

We found them through a referral. We chose them over other options because they were professional.

What is the status of this engagement?

We started working together in September 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a 40% increase in our conversion rate year over year, which is directly tied to the new Shopify pages Glued has developed. We’ve noticed this increase right away.

How did Glued perform from a project management standpoint?

Glued’s project management has been excellent. We mainly communicate via virtual meetings and Slack.

What did you find most impressive about them?

Glued’s project management, specifically Paola’s, has been impressive. The urgency and thoughtfulness of the team have been outstanding.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of operations for a wellness and fitness company. We develop and offer self-care products designed to relieve pain and improve health. Our products are based on Dr. Michael Ho’s expertise in chiropractic, acupuncture, and exercise physiology to help people manage musculoskeletal pain without invasive treatments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glued?

We needed help with our website’s design and development and on-going conversion rate optimization.

SOLUTION

What was the scope of their involvement?

Glued has redesigned our entire website. The main objective of the redesign is to improve visitor navigation and the product detail page (PDP) layout to ensure the most important information is available to the visitor to make a decision. The redesign also aims to make the site more accessible to French-speaking customers.In addition to the redesign, Glued has created multiple landing pages for our marketing initiatives. The team has also done ongoing conversion rate optimization (CRO) work, including harnessing apps such as Rebuy and improving PDPs to increase average order value (AOV).

What is the team composition?

We’ve worked with 2–5 teammates from Glued.

How did you come to work with Glued?

Glued reached out to us directly. We chose them because their pricing fit our budget, their company values aligned with ours, and they proved to be extremely agile. They not only listened to our ideas but also provided their own ideas for what would work best for our company.

What is the status of this engagement?

We started working together in June 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Glued’s work has resulted in increased sales and improved time to market for landing pages.

How did Glued perform from a project management standpoint?

Glued is great at managing time and delivering on time as long as we provide them with the details they need for the job. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Glued’s out-of-the-box thinking and ability to bring a different viewpoint on messaging to our customers are impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of NOOMA, a company that creates organic, functional drinks—including energy drinks, sports drinks, and wellness sodas—designed to support health and performance for active lifestyles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Glued?

We needed a complete website revamp that would combine performance objectives (conversion rate, time on site, average order value, etc.), strategic objectives (buyer journey, positioning, copywriting), and a beautiful design.

SOLUTION

What was the scope of their involvement?

Glued handled our website's redesign, including layout, imagery, copywriting, and app integration. The team had strong opinions on the right path, which was part of the reason I chose them. The process was collaborative, and Glued pushed back when their expertise told them a different route was better.

What is the team composition?

We worked with five teammates from Glued.

How did you come to work with Glued?

We found Glued through a cold email. I chose them over other options because they were a great culture fit, offered good value for the cost, and had company values aligned with ours.

What is the status of this engagement?

We worked together from May 2025 to August 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Glued completed a full website revamp with measurable results from the first month of the website being live. The website objectively brought our brand to life significantly better than what we had before in terms of imagery and copy. It was also much more intuitive to navigate.

How did Glued perform from a project management standpoint?

For the most part, we stuck to our timeline. Any delays were minimal and for good reasons. Glued was a great communicator, and there were rarely (if ever) any surprises. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Glued clearly cared about their clients, as shown by their consistent effort and strong communication. When you combine that with their expertise, we were extremely satisfied.

Are there any areas they could improve?

Not much comes to mind. The one thing that could have been better was sharing their persona research and how that was implemented into our website.