First Rate Marketing

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Frei Solicitors, a law firm in central London. We're a boutique luxury asset company, so we represent high-net-worth clients and corporations globally.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with First Rate Marketing?

I hired First Rate Marketing to upgrade our website.

SOLUTION

What was the scope of their involvement?

First Rate Marketing has upgraded our former website, creating a new one for us. For this project, we've gone through a very specific and set procedure. From the very beginning, we've had numerous meetings so that they could upgrade the website to our standards regarding what we wanted to be reflected on our website. The process has required a lot of hard work, as it is a very detailed project that we've had to divide into stages.

What is the team composition?

We've worked directly with Samuel (Director). I don't know how many teammates are working with him, but I'm sure that there have been a lot of teammates involved behind the scenes.

How did you come to work with First Rate Marketing?

They came recommended through a friend of a friend.

What is the status of this engagement?

We started working together around March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our new website looks stunning and has had a positive impact on our web presence because it has been upgraded to a very high standard. The website has been seen by all my colleagues around the world, most of whom are personal friends of mine. These people are high-net-worth individuals, and they're all very happy with it; it's very impressive. For example, the videos added look stunning.

How did First Rate Marketing perform from a project management standpoint?

First Rate Marketing has delivered items within budget. Although there have been some delays due to busy schedules, everything has gone quite well.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Since I started working with First Rate Marketing, Samuel has been absolutely outstanding. He's very dependable, reliable, and trustworthy. On most occasions, he has gone above and beyond for my law firm. Overall, he's very good at what he does.

What did you find most impressive about them?

I come from an electronic work background, so I pick partners very carefully. That said, I wouldn't hesitate to recommend First Rate Marketing's services.

Are there any areas they could improve?

From my perspective as a client, First Rate Marketing has done very well.

Do you have any advice for future clients of theirs?

Have clear objectives, timelines, and specific deadlines to be met. Moreover, agree on the finances upfront and execute every stage on time and thoroughly.

BACKGROUND

Please describe your company and position.

I am the CEO of GosuRabbit

Describe what your company does in a single sentence.

Business consultancy, strategy and marketing for gaming, esports, web3 and other industries

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Rate Marketing to accomplish?

• Create a website that had UI/UX and incorporated our branding and values
• That the website was optimized from a technical SEO point of view
• Easy to maintain and update

SOLUTION

How did you find First Rate Marketing?

Online Search

Why did you select First Rate Marketing over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Professional

How many teammates from First Rate Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a website that wasn't fit for purpose and needed a complete overhaul. We wanted a website that was SEO optimized, looked good, and was fast and easy to use for a potential customer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased lead generation 
• Good first impressions from clients and leads 
• Overall, the team being proud to present our new website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were clear on their deadlines and ensured the deadlines were met on time. They responded to our needs quickly and effectively.

What was your primary form of communication with First Rate Marketing?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very personable, and also their creativity in terms of being able to take our complex notions of what we wanted and then provide us with different creative options that really fit our brand and values.

Are there any areas for improvement or something First Rate Marketing could have done differently?

I and the team were very happy with all aspects of their service.

BACKGROUND

Please describe your company and position.

I am the Founder of GSD Factor

Describe what your company does in a single sentence.

The GSD Factor is a multi-media organization focused on providing tools and resources that help ignite a transformation in your professional and personal life.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Rate Marketing to accomplish?

• Build a new website that not only looked professional but also functioned flawlessly helped drive traffic.

SOLUTION

How did you find First Rate Marketing?

Referral

Why did you select First Rate Marketing over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned
• Great team!

How many teammates from First Rate Marketing were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

First Rate Marketing have provided me with affordable website designs and services. They designed and built out a new fully functioning website with SEO and speed optimization in a great turn around time. Design included strategic sessions to align marketing and product goals with organization. Implementation included ensuring that all features and functions that we had previously were at least mirrored across and then elevated to the next level. 

As an author, coach, speaker, and consultant it's important for my website to look high end, professional and to provide viewers with the information they need quickly. The team are extremely responsive and I feel highly valued as a client. Their knowledge of SEO, website infrastructure, and analytics to improve traffic are excellent. Highly recommend First Rate Marketing!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I received pdfs and links of the progress that was being made on the website while in development in addition to timely communication from the team. Success was my new website going live!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Solid project management with strong communication skills and high customer experience focus. Delivered on time and on budget. Very accommodating. They exceeded my expectations in all aspects of the project.

What was your primary form of communication with First Rate Marketing?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team's work ethic and focus on delivering an exceptional customer experience.

Are there any areas for improvement or something First Rate Marketing could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Company Director of Modular Synergies Ltd

Describe what your company does in a single sentence.

Modular automation for the craft beer industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Rate Marketing to accomplish?

• Set up the website
• Assist/advise on marketing activities
• make updates to the website when required

SOLUTION

How did you find First Rate Marketing?

Online Search

Why did you select First Rate Marketing over others?

• High ratings
• Pricing fit our budget
• Good value for cost

What was the size of First Rate Marketing’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of the project included;

• Bespoke Website Design
• Initial SEO Optimisation (including meta optimisation)
• Image Optimisation & Coding Website
• Legal Documents
• UK Hosting & Ultra Fast Custom Built AWS server with serverside optimisation
• Product/Service Promotional Video

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Delivery of a professional website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They informed me of the project deliverables prior to kick-off and kept me in the loop every step of the way. All required work was completed on time.

What was your primary form of communication with First Rate Marketing?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with how closely everyone at first rate marketing was willing to work with me to ensure everything about the website design is the best it can be. I really feel they went above and beyond to make sure they delivered a great product.

Are there any areas for improvement or something First Rate Marketing could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Director of allPlanning

Describe what your company does in a single sentence.

allPlanning are planning specialists who help with all types of projects from concept to planning permission.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Rate Marketing to accomplish?

• Increase online visibility
• To drive sales
• Improve the appearance of my website

SOLUTION

How did you find First Rate Marketing?

Clutch Site

Why did you select First Rate Marketing over others?

• High ratings
• Close to my geographic location
• Other

What was the size of First Rate Marketing’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New website;
• Increased and improved presence on the web;
• Better communication with potential customers;
• Increased awareness of allPlanning brand
• Increased volume of customer enquiries;
• Greater volume of work;
• Increased profits.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• I would judge this primarily via the number of enquiries via the 'Get a quote' function on the website Secondarily, I will be interested to see how sales are driven by the recently-instituted Google Ads campaign

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, all items were delivered to a satisfactory timescale. The development process was exemplary - I was regularly impressed by the team's creative approach to any conundrums or problems that arose

What was your primary form of communication with First Rate Marketing?

• Virtual Meeting,
• Email or Messaging App

What did you find most impressive or unique about this company?

I was consistently impressed by the process. Even when a satisfactory result had been arrived at, Samuel and his team were always looking for ways to improve and strive for the optimum outcome.

Are there any areas for improvement or something First Rate Marketing could have done differently?

Nothing that I can think of.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Cashblack

Describe what your company does in a single sentence.

Cashblack is a platform that rewards members with cashback when they shop online with Black-owned businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire First Rate Marketing to accomplish?

• Develop Marketing Strategy
• Improve marketing aspects of website
• SEO and advertising solutions

SOLUTION

How did you find First Rate Marketing?

• Other

Why did you select First Rate Marketing over others?

• Company values aligned

What was the size of First Rate Marketing’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with First Rate Marketing to develop and execute our digital marketing strategies in preparation for our launch. This included SEO work, UI/UX development on our website, marketing and advertising consultancy to reach B2B and B2C partners and video production. Everything was produced and delivered as per our spec with key deliverables discussed, met and exceeded throughout the length of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The quality of the video as per the feedback we received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was discussed at length before commencement and during the project and everything was delivered ahead of schedule with exceptional communication throughout.

What was your primary form of communication with First Rate Marketing?

• In-Person Meeting

What did you find most impressive or unique about this company?

The level of communication and the amount of education they provided throughout which ensured that we were a "smarter" company after our work together.

Are there any areas for improvement or something First Rate Marketing could have done differently?

Nothing. The level of service I received was perfect.

BACKGROUND

Please describe your company and your position there.

I am the owner and director of JFR Design Ltd. As a sole trader, I manage all projects from the design stage through to the manufacture construction, and installation stages.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Rate Marketing?

To set up and design a comprehensive website for JFR Design Ltd

SOLUTION

How did you select this vendor and what were the deciding factors?

Through email advertisements, I came across FRM who seemed very warm and helpful. They listened to what was required in order to project satisfaction and complete what was required of the website design.

Describe the project in detail and walk through the stages of the project.

The website design required to reflect the vast amount of experience JFR Design has in various sectors of the architectural field. From design stages through to manufacture & construction.

How many resources from the vendor's team worked with you, and what were their positions?

I was in constant communication with two people. Sam and Sean, both guided me in the construction of the JFR Design Ltd Website. Both were very helpful, clearly understanding and projecting what was required giving me great satisfaction and confidence in what was been completed.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The Website of JFR Design Ltd speaks volumes for itself. The design and construction reflect the professional services that it provides.

How effective was the workflow between your team and theirs?

Very effective, always clearly understanding and guiding you to reach the goal that was required.

What did you find most impressive or unique about this company?

The understanding of the design of the platform to present positive marketing goals.

Are there any areas for improvement or something they could have done differently?

They were simply very helpful

BACKGROUND

Please describe your company and your position there.

I am the owner of a bespoke and made to measure suit company with the hope of expanding into a brand, selling mens accessories and all things mens satorial.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Rate Marketing, and what were your goals?

My company hired frost rate marketing to develop and manage my website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I met the vendor through a networking event in devonshire club and he was very passionate and knew his stuff. The deciding factor for me was his understanding of my vision and also the service that were included in the development of the website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several meeting online, sending informations back and forth. I trusted his ability that I handed the reign of the project to him.

How many people from the vendor's team worked with you, and what were their positions?

The project manager was my main contact but there was another person involved who designed or put my ideas together..

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

To be honest I am still waiting to see any action through the website.

Describe their project management style, including communication tools and timeliness.

The project manager and I had several phone calls, online video meeting at my convenience which made everything easy. This happened during covid so there was no way of meeting up. All our meeting was online till the completion of the project.

What did you find most impressive or unique about this company?

The ability to use their initiatives to help a non tech savvy individual like myself. Introducing new ideas and helping to monitor and push for the success and reliability of the website.

Are there any areas for improvement or something they could have done differently?

From my point of view, the project manager is doing more than I expected so I'm very happy.

BACKGROUND

Please describe your company and your position there.

Train Primal is an online personal training company focusing on delivering training programmes and 1-1 coaching as well as producing audio and video educational/entertainment content. My main role is director of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Rate Marketing, and what were your goals?

Our first website was initially created using WIX as an easy/cost-effective way of creating an online presence. While rebranding we wanted to have a more professional/clean presence and ensure that things like SEO were taken care of. We hired FRM for an entire website redesign with the primary goal being ranking higher on Google.

SOLUTION

How did you select this vendor and what were the deciding factors?

The reason we chose WIX, to begin with, was the low cost (monthly payments) as a small business this was ideal. So when we decided we needed an "upgrade" we were ideally looking for something similar but without the "do it yourself" approach. First Rate Marketing ticked all the boxes.

A reasonable upfront fee with an ongoing monthly cost ensures constant support and help with any future changes. Apart from the cost another factor that helped us choose these guys was the focus on the "backend" Something often neglected - if the website looks good it's great right? Apparently not, FRM made it a priority to ensure that things like Google ranking and user experience were prioritised.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial design meeting where I and the lead website designer explored competitor offerings and discussed what I liked and didn't like and using this information he got to work on a first draft. The job was an entire website build so I was required to provide numerous pieces of media for the new site. This was done using cloud storage which made it really easy.

How many people from the vendor's team worked with you, and what were their positions?

Our main point of contact was Sean, one of the team's website designers and he is still our "go-to guy" for any issues/changes that need doing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching we have seen an increased ranking in Google already and website speed has increased. Using GTmatrix it shows that our "fully loaded time" is now 2.8 seconds whereas before it was over 10 seconds so this is a huge increase! While this may have not been obvious to the user, Google uses this data when ranking.

Describe their project management style, including communication tools and timeliness.

We had numerous meetings via Zoom and would occasionally communicate over email. It was a very stress-free process on our end. We were told a timeframe and kept updated when necessary. All timings were met so no complaints there.

What did you find most impressive or unique about this company?

How they managed to do literally everything we wanted - perhaps we underestimated their ability but in some cases, we were asking for quite technical design things and it clearly wasn't a problem and didn't affect the timelines at all.

Since starting we've also loved the swiftness in response to emails etc. If we've had an issue or needed a change we've had a response and estimated timeframe within 24 hours every single time. In most cases, the actual issue/change had been done within 24 hours. I think having the monthly sub-model really helps ensure this premium ongoing support.

Are there any areas for improvement or something they could have done differently?

I really can't fault them. We've asked and they've delivered every single time without delay. Brilliant.

BACKGROUND

Please describe your company and your position there.

OMG Brand Story is a brand development consulting agency designed to unleash purpose-driven brands. We dare business owners to believe in the power of their story and then help them develop their brand voice and visual identity by waking up the heart of their brand. As the CEO and Chief Brand Strategist, it is my vision to create more meaningful, inclusive, and engaging brand experiences for all through our work at OMG Brand Story.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire First Rate Marketing?

Our website was created "in-house" as a start-up business, and with rapid growth over our first two years, we knew that we had to create a significant improvement in our online brand presence. While we owned the voice and the visual components, our expertise was not in web design and development, and it certainly was not in SEO optimization. Through a mutual business colleague, we were thankfully introduced to First Rate Marketing and have never looked back.

SOLUTION

How did you select this vendor and what were the deciding factors?

We're a fast-paced, fun, and charismatic group who loves to work with other brands who share our values and bring some magic and synergy to the project.

We can find excellent web designers anywhere, but could we find the excellent web geniuses who were the right fit for our brand? Could we find those elusive and savage unicorn bad asses who could hang with the best of us? Indeed, we could.

Our initial interactions with First Rate Marketing were top-notch, professional, fun, engaging, and meaningful. They "got" us, and we knew it would be a perfect match to meet our needs on all fronts.

Describe the project in detail and walk through the stages of the project.

After an initial consultative meeting where they got to know us and we got to speak to their designers about our style and expectations, we were provided a few design options within a week's time. They were stellar and make it difficult to choose the direction - which is always a great problem to have.

They were able to quickly take our likes and inquiries to create a phenomenal design that was reflective of our energy, representative of our brand, and aligned with our forward vision of the company. We provided the necessary copy and feedback along the process, and after a few short weeks, they delivered an outstanding site. Every interaction was polished, yet sincere and always a pleasure. The team offered an elevated experience that exceeded our expectations.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with three different individuals; however, we were assigned one designer to handle the entire process which was a huge plus for us. It made communication fluid and easy. Our initial contact, Sam, was generous with his time, knowledge, and expertise, and he made it easy to understand the overall process. Our web designer, Sean, was an absolute gem, eager to support our needs and incredibly responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our site has brought in an flurry of positive comments about how much it reflects our brand energy and personality. Our clients love how fun and easy it is for them to engage with us via the site, and we love it, too! In addition, we are finally ranking on Google! That's a huge win for us, as our "in-house" efforts never made a dent with SEO.

How effective was the workflow between your team and theirs?

The workflow was outstanding, and communication was fluid and easy. Communication was always open, and they were extremely responsive. There was never any doubt or concern regarding timing or updates. We loved their attention to detail and attentiveness to our inquiries and needs. Most importantly, they were able to execute requests effectively and expeditiously.

What did you find most impressive or unique about this company?

First Rate Marketing is the perfect combination of professionalism, expertise, and charisma. They are easy to work with, a trusted resource for all things web design and SEO optimization, and just damn good people.

Are there any areas for improvement or something they could have done differently?

The quality and level of attention given throughout the entire process could not have been improved. It was a wonderful experience.