Elevation

BACKGROUND

Please describe your company and position.

I am the Chair of Texas Gulf Coast Regional VOAD

Describe what your company does in a single sentence.

The Texas Gulf Coast Regional Voluntary Organizations in Disaster (TGCRVOAD) assists voluntary organizations and non-profit groups, helping them effectively communicate, coordinate, cooperate, and collaborate in responding to natural and man-made disasters across the 13 counties of the Houston-Galveston Area Council.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Create a public facing website
• Create a members only security
• Create a Member Directory

SOLUTION

How did you find Elevation?

NVOAD website

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to create a WordPress website with public-facing pages and a secure members-only section. The security in the members-only area allowed authorized members to update their directory information and publish blog posts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We received our project on time and within our budget, and it met all of our expectations. The website we created was a major step forward for our organization, and although it was a lengthy process, we never felt neglected.

Elevation was very understanding while we were trying to resolve design issues, and they remained engaged when we encountered difficult obstacles. We felt they were fully committed to completing the project in a manner that would truly make a difference. We appreciate your dedication and hard work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management was excellent. They were very understanding while we were trying to resolve design issues, and they remained engaged when we encountered difficult obstacles. We felt they were fully committed to completing the project in a manner that would truly make a difference.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The project team's breadth of skills and professionalism are impressive.

Are there any areas for improvement or something Elevation could have done differently?

No suggestions

BACKGROUND

Please describe your company and position.

I am the President of Amigos de Gunsaulus

Describe what your company does in a single sentence.

Amigos de Gunsaulus (ADG) promotes community engagement and support Gunsaulus Scholastic Academy parents, teachers, students and their families, administrators, and staff.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Design our Website
• Better accesibility
• Fundraising

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Timeline
• Communications plan
• UX Questionnaire
• User Personas and site map
• site design
• components and development
• Beta Link revisions and launching

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Page Views.
• Average Time on Page.
• Traffic Sources.
• Social Referrals.
• New Visitor Sessions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled with care in a timely manner especially because it was designed based on our needs as organization and timeline. Elevation delivered the project in a timely manner because most of the time it was our members who needed more time to complete all their requests.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Elevation, especially our project manager, Agustin, was very knowledgeable, patient, very professional, sympathetic, and a very understanding person because no one in our team had zero experience with designing a website or how to respond to requests.

Are there any areas for improvement or something Elevation could have done differently?

In our personal opinion, none. We had a fantastic experience; everything was better than what we anticipated.

BACKGROUND

Please describe your company and position.

I am the Vice President & Research Director of Bureau of Governmental Research

Describe what your company does in a single sentence.

The Bureau of Governmental Research (BGR) is a private, nonprofit, independent research organization dedicated to informed public policy making and the effective use of public resources for the improvement of government in the New Orleans metropolitan area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Website redesign and support
• SEM/Google Ad Grant management

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• Pricing fit our budget
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Elevation assisted us with a complete redesign of our website, which we launched in 2018. They have continued to provide monthly support and updates to the website. Elevation also assisted BGR with obtaining and maintaining a Google Ad Grant for our nonprofit organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website gives us significant flexibility, is mobile-responsive and has an attractive user interface. Our website traffic has increased. Elevation's work to maintain the Google Ad Grant has been successful and helped to increase website traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Elevation is very responsive to email questions to their website support team, and our virtual meetings on SEM help with planning our website content.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The staff is very helpful in finding solutions, large and small, to help us get the most out of our website and engage more users.

Are there any areas for improvement or something Elevation could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Executive Director of Prevention Network

Describe what your company does in a single sentence.

Prevention Network is a nonprofit that provides resources, training, and technical assistance to support substance misuse prevention activities across Michigan.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Design a website to meet the needs of our organization

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pablo and the team at elevation reviewed the current website, took time to understand our users and the needs/capabilities of the website, and built a custom site with features such as a searchable resource library, a map of other coalitions across the State, and a chat forum.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A UX report was created and presented to the organization and a website was built based on the functionality needs and UX report.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The entire team was very organized and had clear communication of timelines, needs, and workload throughout the process, making this a great experience. If items were not going to be delivered by the original deadline, this was communicated well in advance, along with the expectation of us throughout the process.

We used a Gnatt Chart to stay organized with tasks and Elevation was always quick to respond to any message in Basecamp. They have their process well planned and organized, making everything really clear.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated their shared values of creating a website that reflected the needs and backgrounds of our communities. I also appreciated the clear and constant communication. I always knew what was going on and felt like I didn't need to keep track of the progress - they were doing that for me. Lastly, I appreciated working with Pablo for everything, as that was much easier to manage than reaching out and working with everyone at once.

Are there any areas for improvement or something Elevation could have done differently?

No, I loved working with Elevation and have recommended them to others and continue to work with them on other projects.

BACKGROUND

Please describe your company and position.

I am the Director of Communications & Media Relations of Identity Theft Resource Center

Describe what your company does in a single sentence.

The ITRC is a non-profit organization established to minimize risk and mitigate the impact of identity compromise.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Revamp and increase performance of our Google Ads Campaign

SOLUTION

How did you find Elevation?

An old employee found them and I cannot remember how

Why did you select Elevation over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

This project was to completely revamp our Google Ads camping. Our goal was to increase clicks, click-through-rates, impressions, etc. We wanted to properly use Google Ads and our Google Ads grant to get us as much exposure as possible. We also wanted to update the optimization and content in the campaign.

It was out-of-date when Elevation took over and they re-optimized the campaign and updated it with our new and up-to-date content. Now, we have a campaign that is performing at its max capacity, up-to-date, promoting our services properly, and is being maintained monthly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our stats. If you look at our performance, it is so much better now than in the past. Our stats are not just higher, they are more consistent as well. Now, we work to try and maintain those stats while keeping it up-to-date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet monthly or quarterly. They also send us monthly updates on how the campaign is performing. I send them updated content to add to the campaign.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've delivered what they promised us!

Are there any areas for improvement or something Elevation could have done differently?

We have had a few billing issues in the past. However, I think that was more miscommunication than anything. We have resolved all of that. We are very happy with what Elevation has done for the ITRC.

BACKGROUND

Please describe your company and position.

I am a department director of a non-profit company

Describe what your company does in a single sentence.

We are a nonprofit that works for LGBTQ justice in the United Methodist Church.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Redesign website
• Update navigation
• House new resources

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Elevation provided complete website redesign services to our nonprofit. They also continue to work with us on website troubleshooting, search engine optimization, our nonprofit Google analytics Grant, and website design tweaks.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Elevation presented a completely redesigned website for us. The product was modern, clean, and a marked improvement from the website we had been using. In addition, they are knowledgeable Google analytics team helps us to maintain our nonprofit grant and increase web traffic to our website month after month.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Although I do wish that we were able to more clearly deliberate design drafts, the rest of their project management process was seamless. I appreciated having a roadmap before we began. We still have a couple of plug-in and third party integration issues we are trying to solve together, but I am overall happy with their responsiveness.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I appreciated that elevation was a good cultural and values fit for our justice seeking organization.

Are there any areas for improvement or something Elevation could have done differently?

I would have liked a different process by which review the beta version of the website before it goes live. There were intricate details that needed to be fixed before we launched, and that I could not have foreseen needing to fix. We therefore had to fix them with Elevation after the launch, which utilized some of our service hours we had purchased from Elevation.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Satori

Describe what your company does in a single sentence.

We help youth soccer organizations measure and improve player experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Modern wordpress website that would be more effective with our marketing efforts

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Elevation took my word document outline and turned it into a full, attractive wordpress site. They also went through a handful of iterations with me to help it reach a point where I was very happy with the result.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website was completed in a timely fashion at a level of quality that I am very satisfied with.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project manager was always quick to reply and helpful at each step. They also involved designers and developers when needed for some of the most technically challenging parts of the process.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Honest, skilled, and willing to work through iterations with me to make it great.

Are there any areas for improvement or something Elevation could have done differently?

In the end, I was happy with how things worked out, so the process must have been good enough to make that happen.

BACKGROUND

Please describe your company and position.

I am a Director of a nonprofit.

Describe what your company does in a single sentence.

Experts in complex litigation, we bring innovative civil rights cases that shift power to social movements and change how our society thinks about safety, equality, and freedom.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Design new website
• Refresh branding

SOLUTION

How did you find Elevation?

• Online Search
• Referral

Why did you select Elevation over others?

• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Redesign website
• Transfer over content
• Refresh branding for the website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Launching the website

Refreshing the brand 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Elevation was very responsive to our needs and delivered items on time

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very communicative and took the time to really identify what our organizations needs were when it came to the website. They are very collaborative in the way they approach the work.

Are there any areas for improvement or something Elevation could have done differently?

I think it would be nice to have a session with the development team after launch to go over some of backend again. 

BACKGROUND

Please describe your company and position.

I am the Co-Founder and Former President of Africa Uplifted

Describe what your company does in a single sentence.

Enriches the lives of the people of Sierra Leone through the support of health, education and economic programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Have an attractive website for our friends and donors

SOLUTION

How did you find Elevation?

Online Search

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Elevation were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Elevation redesigned our website to our specifications and maintained the site for us for five years.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our site looked great and was up nearly all of the time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management team communicated clearly and delivered on time and on budget.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their goals and values seemed aligned with ours.

Are there any areas for improvement or something Elevation could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Executive Director of Creative Healing for Youth in Pain

Describe what your company does in a single sentence.

A nonprofit providing free programs and services to youth with chronic pain and their caregivers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Elevation to accomplish?

• Create a new website with improved UX, accessibility and mobile use

SOLUTION

How did you find Elevation?

Referral

Why did you select Elevation over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a new optimized website with support and google ad grants management. Complex cutomizations for research and membership, as well as accessability compliance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completed website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Maga was extremely responsive and efficient, always going above and beyond expectations.

What was your primary form of communication with Elevation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Extremely customized product, personalized and professional with a price tag that was extremely high value for what was delivered.

Are there any areas for improvement or something Elevation could have done differently?

We are very happy with the process and the end result. Everything exceeded expectations.