Ecom Luxx

BACKGROUND

Please describe your company and position.

 I am the Sr Executive Director of a non-profit company 

Describe what your company does in a single sentence.

Non-profit fundraising

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Update our website to create automated processes for program signups
• Reduce staff time on manual tasks
• Make sign up simpler for our constituents
• Create reporting to easily decipher program data at a glance

SOLUTION

How did you find Ecom Luxx?

Referral

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Working with Ecom Luxx has been a great experience. Our Holiday Shopping Card program is a bit unique, and before partnering with them, we were managing everything manually with lots of spreadsheets and extra admin work.

They built custom tools and automations that made our whole process smoother and far less time-consuming. The reporting features especially have saved our team hours each week and given us clearer insight into our results.

Hashi and the team have been great to work with. Communication is always quick and professional, and they genuinely care about getting things right. Once we get a few small fixes finished, this system will be a total game changer for us next year.

I’d absolutely recommend Ecom Luxx to any organization looking to streamline operations or simplify their Shopify setup.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in staff hours for program execution

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very timely and responsive

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Easy to work with, cared about our company mission

Are there any areas for improvement or something Ecom Luxx could have done differently?

The only downside was working accross international time zones for meetings and responses.

BACKGROUND

Please describe your company and position.

I am the CEO of J. Brooks

Describe what your company does in a single sentence.

Womenswear e-comm brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• New website to support rebrand

SOLUTION

How did you find Ecom Luxx?

• Referral
• Other

Why did you select Ecom Luxx over others?

• High ratings
• Company values aligned

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When I reached out to Ecom Luxx, our old site still worked but didn’t reflect how much the brand had grown. We were creating everything in-house and leveling up our products, but the website felt outdated and out of sync with who we’d become.

I’d worked with Ecom Luxx a few years ago, so choosing them again for a full rebuild was an easy decision. From the start, the process was smooth. Maria and the team were quick, professional, and always seemed to understand what I meant.

The new J. Brooks site is everything I hoped for. It’s clean, modern, and finally feels like our brand. It looks great, runs fast, and we’ve already seen stronger results since launch.

What I appreciate most is how much they genuinely care. They treat you like a partner, not just another client. I know I can rely on them whenever I need updates or new ideas.

If you’ve been putting off redoing your site, don’t wait. I did, and now I couldn’t be happier with the result.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A stunningly functional website that truly reflected our company rebrand and our new direction. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery of each milestone was always on time. Maria and the team responded to all requests in less than a day.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was really impressed with how well organized my project was. They onboarded and offbaorded me with great care and attention to detail. The Ecom Luxx team went above and beyond to ensure project success and client satisfaction.

Are there any areas for improvement or something Ecom Luxx could have done differently?

none 

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a skincare company. 

Describe what your company does in a single sentence.

We are a skincare company based in Los Angeles, California. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Clean, modern website
• Reviews section

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

storefront development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before we found Ecom Luxx, website didn’t match the high standards of our skincare line. It looked outdated, didn’t have a clear brand identity, and failed to give customers the sense of trust or sophistication we wanted. We had tried working with other developers, but those experiences were frustrating. Projects moved too quickly, communication was spotty, and the results never met our expectations.
Everything changed when we started working with Conal, Laura, and the Ecom Luxx team. Right from the first meeting, we could tell they were different. Communication was smooth and easy, especially with our WhatsApp group, and they treated the project as a real partnership, not just another assignment. They took the time to understand our goals for us and helped us create a website that truly represents who we are.
They rebuilt our Shopify storefront with a focus on a more refined, premium design. They also improved navigation, made checkout easier, and optimized important customer touchpoints. The result is a site that feels world-class: it’s visually stunning, easy to use, and matches our brand vision perfectly. This isn’t just a new look; it’s a strong foundation we can confidently grow from.
Even after the launch, their support and attention to detail didn’t stop. They managed our review migration from Yotpo to Judge.me, set up automation for collecting new reviews, and helped us brainstorm ways to keep customers coming back. Gregg, Conal, and the team truly care about their clients’ long-term success, which is hard to find these days.
If you want an agency that brings together technical skill, design vision, and real partnership, Ecom Luxx is the one. They don’t just build websites; they help you build your brand. I couldn’t recommend them more.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive and delivered timely.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to adjust to our company needs and provide quick updates as needed.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Overall, they are incredibly strong. I will gladly recommend Ecom Luxx to anyone looking for similar services.

BACKGROUND

Please describe your company and position.

I am the marketing of an election materials supplier.

Describe what your company does in a single sentence.

We supply Election products and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Redesign our website
• Update applications and features
• Streamline user functions

SOLUTION

How did you find Ecom Luxx?

• Online Search
• Fivver

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ECOM-Luxx's owner, Conal, our Project Manager, Andy, and the rest of the team went above and beyond to completely redesign our website. The process was made significantly easier with all the knowledgeable support and communication throughout the entire project. The design of the site, completed by Laura, looks great and perfectly matches our branding. Between the pages and numerous crafted images, her capabilities are excellent, and we couldn't be happier with how everything turned out. They created manuals and video references for future use. Not only do they help build and shape their services to meet your needs, but they also aim to provide you with the tools for a successful future, which is highly valuable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The design of the site, completed by Laura, looks great and perfectly matches our branding. Between the pages and numerous crafted images, her capabilities are excellent, and we couldn't be happier with how everything turned out.

They created manuals and video references for future use. Not only do they help build and shape their services to meet your needs, but they also aim to provide you with the tools for a successful future, which is highly valuable.

Maria has consistently been exceptional in terms of our everyday support. She is very quick to communicate and has a wealth of information. Thus, we have decided to continue our support with ECOM-Luxx after the website redesign, as the care and services we received over the past few months have exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process was made significantly easier with all the knowledgeable support and excellent communication throughout the entire project. Our timeline varied greatly, but they accommodated our needs so well and delivered all our projects promptly. 

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They created manuals and video references for future use. Not only do they help build and shape their services to meet your needs, but they also aim to provide you with the tools for a successful future, which is highly valuable.

We are very grateful for the wonderful team Ecom Luxx has assembled, each with their own strengths and specialties, and they truly take pride in the work they produce. The variety of talent that their team has really put them above the rest in terms of quality of service and knowledge.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Nope, our service has been excellent, and we have decided to continue our support with ECOM-Luxx after the website redesign, as the care and services we received over the past few months have exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Senior Manager Digital Marketing & Innovation of Cerebral Palsy Alliance

Describe what your company does in a single sentence.

Global centre of expertise for cerebral palsy services & support, research, technology & innovation, and advocacy.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Conversation rate optimisation (CRO) audit for our organisation's website

SOLUTION

How did you find Ecom Luxx?

Referral

Why did you select Ecom Luxx over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website is designed for a number of distinct audience groups, with a large focus being on the services we provide to people living with cerebral palsy and similar disabilities; this puts us in a niche with a limited audience size, therefore being able to effectively convert users on our website (lead gen) is paramount. This is where Ecom Luxx come in, the experts at EL conducted a thorough (CRO) audit of key pages on our website driven by real website-visitor behaviour data, EL then presented their findings-and-recommendations in a detailed and easy-to-follow format, and they provided support to our team throughout the website enhancement process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion rate increase (lead gen)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecom Luxx project management is well structured, Conal was our first point of contact, he introduced EL to us, took the time to learn about our organisation, understood our challenges around conversion rate, and recommended a tailored solution for us. After this we reached the project execution stage, at which point Alex took over and managed his team to complete the setup, data collection and analysis, and report creation. After this, our internal team took over the recommendations implementation on our website, during this stage the entire EL team was available (and responsive) to our questions and queries.

What was your primary form of communication with Ecom Luxx?

Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise and professionalism were impressive.

Are there any areas for improvement or something Ecom Luxx could have done differently?

The only friction point is the (8 hour) time difference that we worked across, Ecom Luxx tried to accommodate to this as much as possible, however I do acknowledge that this was a circumstance of our geographical location (i.e. it's not EL's fault).

BACKGROUND

Please describe your company and position.

I am the UX/UI Designer

Describe what your company does in a single sentence.

Dermatologist-Designed Hair Care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Shopify theme development and implementation
• Shopify website maintenance and feature development
• Comprehensive SEO support
• Data analysis and A/B testing

SOLUTION

How did you find Ecom Luxx?

Referral

Why did you select Ecom Luxx over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecom Luxx provided exceptional support for our Shopify-based hair care brand e-commerce website, including:

• Web Development & Implementation – Seamlessly integrated design and functionality to create an intuitive, responsive user e-commerce experience.
• SEO Strategy & Optimization – Enhanced site visibility and performance with targeted SEO tactics.
• Data Analysis & Performance Enhancement – Continuously optimized site speed and user experience
• Ongoing Support – Delivered quick, effective updates and maintained adaptability to meet our needs.

Ecom Luxx has been an invaluable partner, consistently delivering outstanding results with skill, speed, and dedication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes of success include:

• Increased Website Traffic – Organic traffic grew following the implementation of website updates and SEO strategy, significantly boosting site visibility.
• Improved Conversion Rates – We saw a steady increase in conversion rates as a result of optimized user experience.
• Faster Load Times – Site speed improved by over 80% on mobile, reducing bounce rates and enhancing user experience.
• Ongoing Engagement & Retention – We observed improvement in user engagement, including longer session durations and lower exit rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecom Luxx demonstrated excellent project management, consistently delivering items on time and keeping the project on track. They were highly responsive to our needs, adapting quickly to changes and providing clear communication throughout the process.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I found most impressive about Ecom Luxx was their combination of skill, speed, and a can-do approach. From start to finish, we always felt taken care of in their hands—they handled every detail with expertise and ensured everything ran smoothly. On top of that, they’re real people who genuinely care about our success, making the experience both professional and delightful!

Working as a UI/UX designer for a major hair care brand on Shopify, I’ve had the opportunity to collaborate with many teams, but none have stood out like Ecom Luxx. Their team of talented developers, SEO specialists, data analysts, and more has been a game-changer for us. Not only do they bring a wealth of technical expertise, but they also take the time to truly understand the unique needs of our business, delivering tailored solutions that align with our goals—even when those goals are still in development.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Ecom Luxx exceeded our expectations in every area, and there’s nothing I would suggest they could have done differently. They've delivered exceptional results with professionalism, speed, and a great attitude throughout the entire process.

BACKGROUND

Please describe your company and position.

I am the Coordinator of Daily Benefit

Describe what your company does in a single sentence.

Health care

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Website
• Email Marketing

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify store, new theme design, app 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Revamped Shopify store with a modern, optimized theme that improved both aesthetics and user experience.
• Seamless integration of essential apps to enhance functionality and efficiency.
• Improved store performance & speed, leading to a better shopping experience for customers.
• Increased operational efficiency, making it easier to manage and update products.
• Quick issue resolution & ongoing support, ensuring our store runs smoothly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecomluxx’s project management was excellent throughout our Shopify rebuild. They were highly organized, responsive, and proactive, ensuring every aspect of the project stayed on track.

• Timely Deliveries – They consistently met deadlines, delivering each phase of the project on time, from the theme implementation to app recommendations and integrations.
• Quick Response Time – Whenever we had a request, they responded promptly and acted quickly to implement solutions or address concerns.
• Flexible & Adaptable – They listened carefully to our needs, made thoughtful suggestions, and adjusted based on our feedback.
• Clear Communication – Their communication was transparent and professional, keeping us updated on progress and next steps.

What was your primary form of communication with Ecom Luxx?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Ecomluxx was their personalized approach and genuine commitment to finding solutions tailored to our needs. Conal, in particular, stood out for his dedication and problem-solving mindset. He was always approachable, proactive, and willing to go the extra mile to ensure our Shopify store functioned optimally.

Unlike other agencies that simply execute tasks, Ecomluxx took the time to understand our business goals, suggest improvements, and proactively address challenges. Their combination of technical expertise, excellent communication, and a customer-first attitude made working with them an outstanding experience.

Are there any areas for improvement or something Ecom Luxx could have done differently?

One area for improvement would be expanding their team with more skilled professionals to further enhance project execution and efficiency. As Ecomluxx continues to grow, bringing in more capable experts could help improve performance optimization and provide even more specialized support.

That said, our experience has been excellent, and we look forward to continuing our collaboration as they expand their capabilities!

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of Wah Gwan Global

Describe what your company does in a single sentence.

Wah Gwan Global Corporation creates high-quality, purpose-driven products, content, and experiences—ranging from luxury seasonings and apparel to immersive dining, entertainment, and media—that blend craftsmanship, culture, and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• To be our dedicated Shopify developer and Shopify expert
• To give our Website a complete makeover.
• Optimize our site for online and mobile.

SOLUTION

How did you find Ecom Luxx?

Fiverr Pro

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecom Luxx was hired to develop and optimize our online presence, providing a comprehensive suite of web development services tailored to our business needs. Their team built a high-quality, custom Shopify website, ensuring a seamless, user-friendly experience that aligns with our brand's identity and functionality requirements. 
They also implemented robust SEO strategies to enhance search engine visibility, driving organic traffic and improving our digital reach. In addition, Ecom Luxx integrated web analytics tools, allowing us to track performance metrics and make data-driven decisions for growth. 
Their ongoing website maintenance services have been invaluable, ensuring our platform remains secure, up-to-date, and optimized for peak performance. From start to finish, Ecom Luxx demonstrated exceptional expertise, attention to detail, and a commitment to delivering a polished, high-performing website that meets our evolving business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project demonstrated significant progress and success across multiple key areas. Our newly developed Shopify website provided a seamless user experience, resulting in increased engagement and improved conversion rates. The implementation of SEO strategies led to higher search engine rankings, driving a notable boost in organic traffic. 
Additionally, Ecom Luxx’s ongoing website maintenance ensured optimal site performance. Overall, their work has contributed to stronger and more substantial brand visibility, increased online sales, and a more efficient digital infrastructure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecom Luxx demonstrated outstanding project management throughout the entire engagement. Their team was and still is highly organized, communicative, and proactive, ensuring that every milestone was met on time and with exceptional attention to detail. 
They maintained clear and consistent communication, keeping us informed at every stage of the development process. Whenever we had questions or new requests, they responded promptly and with a solutions-oriented mindset, always going above and beyond to meet our needs. 
Their professionalism, reliability, and commitment to excellence make the entire experience seamless and stress-free. Working with Ecom Luxx feels like a true partnership, and we couldn’t be more pleased with their efficiency and dedication.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Ecom Luxx was the exceptional level of personal care, attention, and communication from CEO Conal and his entire team. From the beginning, Conal was deeply involved, ensuring that every aspect of the project aligned with our vision and business goals. His hands-on approach and the team's expertise gave me a strong sense of confidence and assurance throughout the process.
Their dedication to delivering a high-quality website and fostering a genuine partnership set them apart. The responsiveness, transparency, and commitment to excellence demonstrated by Ecom Luxx made this an outstanding experience, and it’s clear they truly care about their clients' success.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Our experience with Ecom Luxx was overwhelmingly positive. They exceeded expectations in every aspect of the project. Their flexibility, expertise, and commitment to delivering outstanding results made the entire process seamless. Overall, Ecom Luxx delivered exceptional work, and we look forward to continuing our partnership with them.

BACKGROUND

Please describe your company and position.

I am the Managing Director of itsOkay

Describe what your company does in a single sentence.

Online sales of hobby items in Europe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Re-design website
• Troubleshooting
• Handmade elements

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Great culture fit

How many teammates from Ecom Luxx were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sometimes a party you work with asks you to write a review, I say this so that you as an entrepreneur understand that this is a real review and not a fake one, we dont get a discount for this aswel.

The Ecomluxx team has completely rebuilt our website (Shopify). You can reach them quickly and easily. Very accessible. If there is something urgent, they are quick to act and help. The owner always does his best to keep the invoices low. It is not for nothing that we have had a lot of adjustments made to our Shopify store in the course of 1.5 years!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website has been significantly improved in graphic design and loading speed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is fast, via whatsapp or online programs. They are always on time with deadlines.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate their pleasant, smooth communication.
High understanding of Shopify coding, building, making, apps

Are there any areas for improvement or something Ecom Luxx could have done differently?

I can't think of it right now