Ecom Luxx

BACKGROUND

Please describe your company and position.

I am the Owner/CEO of Wah Gwan Global

Describe what your company does in a single sentence.

Wah Gwan Global Corporation creates high-quality, purpose-driven products, content, and experiences—ranging from luxury seasonings and apparel to immersive dining, entertainment, and media—that blend craftsmanship, culture, and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• To be our dedicated Shopify developer and Shopify expert
• To give our Website a complete makeover.
• Optimize our site for online and mobile.

SOLUTION

How did you find Ecom Luxx?

Fiverr Pro

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned
• Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Ecom Luxx was hired to develop and optimize our online presence, providing a comprehensive suite of web development services tailored to our business needs. Their team built a high-quality, custom Shopify website, ensuring a seamless, user-friendly experience that aligns with our brand's identity and functionality requirements. 
They also implemented robust SEO strategies to enhance search engine visibility, driving organic traffic and improving our digital reach. In addition, Ecom Luxx integrated web analytics tools, allowing us to track performance metrics and make data-driven decisions for growth. 
Their ongoing website maintenance services have been invaluable, ensuring our platform remains secure, up-to-date, and optimized for peak performance. From start to finish, Ecom Luxx demonstrated exceptional expertise, attention to detail, and a commitment to delivering a polished, high-performing website that meets our evolving business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the project demonstrated significant progress and success across multiple key areas. Our newly developed Shopify website provided a seamless user experience, resulting in increased engagement and improved conversion rates. The implementation of SEO strategies led to higher search engine rankings, driving a notable boost in organic traffic. 
Additionally, Ecom Luxx’s ongoing website maintenance ensured optimal site performance. Overall, their work has contributed to stronger and more substantial brand visibility, increased online sales, and a more efficient digital infrastructure.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ecom Luxx demonstrated outstanding project management throughout the entire engagement. Their team was and still is highly organized, communicative, and proactive, ensuring that every milestone was met on time and with exceptional attention to detail. 
They maintained clear and consistent communication, keeping us informed at every stage of the development process. Whenever we had questions or new requests, they responded promptly and with a solutions-oriented mindset, always going above and beyond to meet our needs. 
Their professionalism, reliability, and commitment to excellence make the entire experience seamless and stress-free. Working with Ecom Luxx feels like a true partnership, and we couldn’t be more pleased with their efficiency and dedication.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Ecom Luxx was the exceptional level of personal care, attention, and communication from CEO Conal and his entire team. From the beginning, Conal was deeply involved, ensuring that every aspect of the project aligned with our vision and business goals. His hands-on approach and the team's expertise gave me a strong sense of confidence and assurance throughout the process.
Their dedication to delivering a high-quality website and fostering a genuine partnership set them apart. The responsiveness, transparency, and commitment to excellence demonstrated by Ecom Luxx made this an outstanding experience, and it’s clear they truly care about their clients' success.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Our experience with Ecom Luxx was overwhelmingly positive. They exceeded expectations in every aspect of the project. Their flexibility, expertise, and commitment to delivering outstanding results made the entire process seamless. Overall, Ecom Luxx delivered exceptional work, and we look forward to continuing our partnership with them.

BACKGROUND

Please describe your company and position.

I am the Founder of Nordic Mylk

Describe what your company does in a single sentence.

We engaged Ecomluxx - Conal and his team - to assist us with an essential two-fold mission; Improve our conversion rate / sales and further develop our Shopify store to become aligned with our brand identity and qualities. We quickly fell in love with the creative direction and saw a super exciting brand presence emerge -- And conversion-wise one month in (though still early days and with further room for improvement), we're looking at a 3x conversion rate improvement. Clearly we can't complain and are very pleased with our decision to engage with Ecomluxx. A strong recommendation from our side to other ecom store owners, looking for a skilled team, such as Conal's, to support their growth! 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Brand presence development
• Conversion rate improvement
• Sales

SOLUTION

How did you find Ecom Luxx?

Fiverr

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• New website / Shopify store
• CRO optimised
• New graphical elements
• Improved UX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• About 3x conversion rate optimisation
• Profitable sales
• Positive design fedback 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Always delivered on time
• (Almost) no extra costs incurred
• Followed their own project plan quite stringently

What was your primary form of communication with Ecom Luxx?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Design skills > Able to work impressively creatively within our budget and Shopify theme limitations
• Strong process
• Additional strong skills provied upon a few extra requests from our side

Are there any areas for improvement or something Ecom Luxx could have done differently?

Very pleased with the process - pleased we engaged with Ecomluxx. Happy to recommend to others

BACKGROUND

Please describe your company and position.

I am the Managing Director of itsOkay

Describe what your company does in a single sentence.

Online sales of hobby items in Europe

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Re-design website
• Troubleshooting
• Handmade elements

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Great culture fit

How many teammates from Ecom Luxx were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sometimes a party you work with asks you to write a review, I say this so that you as an entrepreneur understand that this is a real review and not a fake one, we dont get a discount for this aswel.

The Ecomluxx team has completely rebuilt our website (Shopify). You can reach them quickly and easily. Very accessible. If there is something urgent, they are quick to act and help. The owner always does his best to keep the invoices low. It is not for nothing that we have had a lot of adjustments made to our Shopify store in the course of 1.5 years!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website has been significantly improved in graphic design and loading speed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is fast, via whatsapp or online programs. They are always on time with deadlines.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We appreciate their pleasant, smooth communication.
High understanding of Shopify coding, building, making, apps

Are there any areas for improvement or something Ecom Luxx could have done differently?

I can't think of it right now

BACKGROUND

Please describe your company and position.

I am the Brand Manager of RR

Describe what your company does in a single sentence.

Ecommerce 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Website development

SOLUTION

How did you find Ecom Luxx?

Fiverr

Why did you select Ecom Luxx over others?

High ratings

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Great website development company. They provided excellent support at all stages, transparent communication and no delays - we had a great project!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is ready on time and complies with the request 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All in time

What was your primary form of communication with Ecom Luxx?

Email or Messaging App

What did you find most impressive or unique about this company?

Communiation, quick resolving problems 

Are there any areas for improvement or something Ecom Luxx could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Pine Pollen New Zealand Limited

Describe what your company does in a single sentence.

eCommerce herbal supplement retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Integrate shopify checkout with a 3rd party address validator
• Reduce customer addressing issues

SOLUTION

How did you find Ecom Luxx?

Referral

Why did you select Ecom Luxx over others?

Referred to me

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integration of our shopify checkout with 3rd party validation app (address). 

Reduction in customer address issues by 75% achieved

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

75% reduction in customer address validation errors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time, in full and under budget. Quick to communicate and provide results/feedback.

What was your primary form of communication with Ecom Luxx?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of delivery was impressive.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Not to my knowledge

BACKGROUND

Please describe your company and position.

I am an executive at One Intention Clothing

Describe what your company does in a single sentence.

E-Commerced Based Clothing Brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Create me a professional website for my business.

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create me a high quality, slick boutique e-commerce store on shopify.
• Make it simple to use, and asthetically pleasing.
• Create email flows for marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fully functional website
• Asthetically pleasing boutique style store.
• A fresh and up to date fucntioning website with all of the new apps and themes installed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

E-comm Luxx have been outstanding from the start. I asked them to create me a high end Shopify store on a reasonably low budget and they delivered in every aspect. I started the project a while ago, and due to personal reasons i had to leave it for a while. When i was ready to finalise the project, they picked it straight back up with no delay at all and started work again. On each store they have a feedback widget, which works great. It is simple to use, and you can physically see the guys working on the store and ticking off the feedback as they go. The team at E-comm Luxx are incredible, they go above and beyond for you, and they are extremely professional and approachable. Over the years i have worked with a few different companies. But nothing comes close these guys. I could not give them any higher praise! I will certainly only use these guys for any future projects going forwards.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Speed of their work
• Communication skills are excellent
• The willingness to make improvements that i didn't know were possible and they informed me of them and implemented them at no extra cost.
• Feedback form works incredibly well. 
• They communicate 7 days a week and keep you informed.

Are there any areas for improvement or something Ecom Luxx could have done differently?

In my opinion no. This is how a business should be run in my opinion.