Ecom Luxx

BACKGROUND

Please describe your company and position.

I am the Operations Manager of Pine Pollen New Zealand Limited

Describe what your company does in a single sentence.

eCommerce herbal supplement retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Integrate shopify checkout with a 3rd party address validator
• Reduce customer addressing issues

SOLUTION

How did you find Ecom Luxx?

Referral

Why did you select Ecom Luxx over others?

Referred to me

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integration of our shopify checkout with 3rd party validation app (address). 

Reduction in customer address issues by 75% achieved

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

75% reduction in customer address validation errors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered on time, in full and under budget. Quick to communicate and provide results/feedback.

What was your primary form of communication with Ecom Luxx?

Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of delivery was impressive.

Are there any areas for improvement or something Ecom Luxx could have done differently?

Not to my knowledge

BACKGROUND

Please describe your company and position.

I am an executive at One Intention Clothing

Describe what your company does in a single sentence.

E-Commerced Based Clothing Brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ecom Luxx to accomplish?

• Create me a professional website for my business.

SOLUTION

How did you find Ecom Luxx?

Online Search

Why did you select Ecom Luxx over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Ecom Luxx were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create me a high quality, slick boutique e-commerce store on shopify.
• Make it simple to use, and asthetically pleasing.
• Create email flows for marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Fully functional website
• Asthetically pleasing boutique style store.
• A fresh and up to date fucntioning website with all of the new apps and themes installed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

E-comm Luxx have been outstanding from the start. I asked them to create me a high end Shopify store on a reasonably low budget and they delivered in every aspect. I started the project a while ago, and due to personal reasons i had to leave it for a while. When i was ready to finalise the project, they picked it straight back up with no delay at all and started work again. On each store they have a feedback widget, which works great. It is simple to use, and you can physically see the guys working on the store and ticking off the feedback as they go. The team at E-comm Luxx are incredible, they go above and beyond for you, and they are extremely professional and approachable. Over the years i have worked with a few different companies. But nothing comes close these guys. I could not give them any higher praise! I will certainly only use these guys for any future projects going forwards.

What was your primary form of communication with Ecom Luxx?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Speed of their work
• Communication skills are excellent
• The willingness to make improvements that i didn't know were possible and they informed me of them and implemented them at no extra cost.
• Feedback form works incredibly well. 
• They communicate 7 days a week and keep you informed.

Are there any areas for improvement or something Ecom Luxx could have done differently?

In my opinion no. This is how a business should be run in my opinion.