Dtech Systems

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of Scall Solutions, a coaching and consulting company specializing in HR and leadership.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dtech Systems?

When we started our company, we already had clients, but we had no digital footprint. We didn't have a logo, a color scheme, a website, a checkout page, or any automation. As a result, we were non-existent on the internet. Therefore, we hired Dtech Systems to help us out.

SOLUTION

What was the scope of their involvement?

Dtech Systems created a website for us, including its design, logo, colors, and content. The team also developed our checkout page and automated its features. Moreover, they set up our email service. The web pages included a home page, a services page, a pricing page, an about us page, and a contact page. As for the technology stack, we used Canva for the design.

For this website, we specifically requested that our services and pricing be split. We're a very niche company, so they weren't able to copy and paste a website from somewhere else; everything had to be developed from scratch.

We provide very specific services for individuals, educational institutions, and organizations. However, not all of those services have pricing. Given that we offer both B2B and B2C services, we do have products with pricing that B2C clients can acquire through our checkout page.

What is the team composition?

We worked with Talha (Owner & CEO), a designer, and two developers.

How did you come to work with Dtech Systems?

They were a referral from a friend.

How much have you invested with them?

We spent above $10,000.

What is the status of this engagement?

We worked together from February–June 2023. We paused the project after the start because we had full-time jobs as business owners and had to focus on our business.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In terms of design, we were very picky. Still, the way Dtech Systems translated our ideas into the actual design was phenomenal.

How did Dtech Systems perform from a project management standpoint?

Dtech Systems didn't use any project management tools, yet they always delivered work before the deadline. This was possible mainly due to the effective communication on both ends. Our most used and effective communication channel was a WhatsApp group. We also used email and Google Meet. We communicated daily via WhatsApp and email, and we had a weekly Google Meet call.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Talha.

What did you find most impressive about them?

Nowadays, it's hard to find people who stick to their promises. Everything is contract-based, so once a contract is signed, that's what the client can expect. However, Talha did a lot more than that. He stretched his work far beyond what the contract stipulated, and whatever he promised, he ensured to stick to it and over-deliver. We were very happy with their work, and we'll continue working with them in the future.

Are there any areas they could improve?

Overall, Dtech Systems was perfect. Although there were small issues within their team, it was nothing major or worth mentioning.

Do you have any advice for potential customers?

Be ready because they get things done. Once you reach out to them and start the project, they'll get you across the finish line. Many projects nowadays get started, but they don't get finished. Dtech Systems, however, finishes them by leveraging their ways and tools to do so.

BACKGROUND

Introduce your business and what you do there.

I'm a senior associate solution developer at a financial organization. I work and manage development projects. My department is called Digital and Corporate Excellence and provides IT solutions to improve the work environment and increase the productivity and efficiency of our staff. My work involves gathering requirements from end clients to understand their problems. Based on my experience in this field, I research to find the best solution. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dtech Systems?

We needed support in managing our projects using ClickUp. In order to get the best out of the tool, we had to hire a consultant. 

SOLUTION

What was the scope of their involvement?

Before working with Dtech Systems, we didn't have a system to manage our process, and all our information was scattered. We had a place for planning, a place to assess requirements, and a place to find files. We've hired Dtech Systems to help us manage our projects. 

The project scope involves automating the process of receiving requests from end clients and getting enough information to start planning, budgeting, and scoping projects. We also needed to implement a reporting dashboard for management to know the project's progress. 

When we receive requests, they come through a form. The requester has to fill in the information, and once they submit the form, a task is assigned to a teammate within our team. That teammate reviews the initial request and meets within the same request to collect more information. If the request is a project, they assign it to another team, which evaluates the scope and defines its importance and impact within our organization to define the benefits it will have for us.

What is the team composition?

We work with four teammates from Dtech Systems, including their CEO.

How did you come to work with Dtech Systems?

Dtech Systems was appointed by ClickUp, which is the company that created the tool we use. The tool can be enhanced and configured by introducing consultants, and ClickUp nominated Dtech Systems as one of their best service providers.

How much have you invested with them?

We've spent around $50,000.

What is the status of this engagement?

We started working with Dtech Systems in August 2023, and the engagement is ongoing. We've completed the project's first phase.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our goal is to increase the efficiency of our organization's work, and we've seen that impact. We still have a lot of work to do with Dtech Systems, but we're happy with the results so far. We've already seen an improvement in our efficiency.

How did Dtech Systems perform from a project management standpoint?

Dtech Systems delivers most of the projects within our time and budget. We've had some changes in requirements. We have two fixed meetings via Zoom weekly for two hours to discuss the project. We use ClickUp and Agile to manage the project.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The CEO is very smart and knows the solution very well.

What did you find most impressive about them?

Dtech Systems has impressive expertise. Dtech Systems is willing to make things happen and brings innovative ideas that I hadn't thought about.

Are there any areas they could improve?

I can't think of anything Dtech Systems can improve. 

Do you have any advice for potential customers?

Based on my experience, I recommend working with Dtech Systems. We've been working together for 8–9 months, and it has been a nice collaboration.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at ROWW, a peer-to-peer (P2P) and B2C car rental marketplace. Customers can put their cards into our app and rent cars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dtech Systems?

I hired Dtech Systems for their app and web development services. 

SOLUTION

What was the scope of their involvement?

Dtech Systems initially evaluated the project and created the scope of work, trying to understand what our app was meant to do. After that, they started developing it. The key technologies they used included Java. 

So far, Dtech Systems has built our app, and they work with us on a retainer basis. 

What is the team composition?

I mainly work with Sidra (Project & Service Delivery Manager), but they have a team of four; at most, we’ve worked with around 10 teammates. 

How much have you invested with them?

We’ve invested over 1 million riyals (approximately $266,000 USD).

What is the status of this engagement?

The engagement started in February 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The app has been delivered and had some downloads. We haven’t started marketing it since we’re still collecting funds. Overall, Dtech Systems’ services have been great. I’ve been working with them for a long time, and everything has been so smooth since they started implementing the project. 

How did Dtech Systems perform from a project management standpoint?

Dtech Systems has delivered tasks on time. They use ClickUp for project management, and it’s great for showing progress. This tool has improved their deliveries and transparency. The team updates me through follow-up emails, and we communicate through Slack. They also use Figma to create designs. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Sidra is great and productive. 

What did you find most impressive about them?

The price they charge for the quality of their service is amazing. 

Are there any areas they could improve?

They need to hire more and invest in expanding their team by finding more senior-level teammates. 

Do you have any advice for potential customers?

I recommend Dtech Systems to many people. I’ve also recommended them to some of my friends, who are satisfied.

BACKGROUND

Please describe your company and position.

I am the Content creator of Aani Dani

Describe what your company does in a single sentence.

My company name is Aani Dani, offer variety of cakes . My company make sure that our customers must close to us and enjoy our delicious sweets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• To ensure project success and delivery of sweets on time to my customers
• Identify strength and weakness for better improvment
• To increase sales and provide better revenue

SOLUTION

How did you find Dtech Systems?

• Online Search
• Clutch Site

Why did you select Dtech Systems over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Dtech company help my company Aani Dani to develop scaleable e-commerce website and increase my sales and revenue for a whole month. It ensures better and seamless client transactions as well as better communication with them. The key deliverable of my company was better customer engagement, colloboration and best experience in many platforms. Highly recommended. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Level of sales increased and we achieve our company goals on time
• Our main focus was to make our site more attractive and beautiful. It really help us to get better result at the end.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Project management was awesome. We get everything on time and result was fab.
• We achieve our sales enhancement as well as better customer engagement with the help of project management of dtech company.

What was your primary form of communication with Dtech Systems?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Better colloboration 
• Good customer engagement 
• Unique and friendly interface
• Everything we've gotten was better and according to our needs.

Are there any areas for improvement or something Dtech Systems could have done differently?

We are fully satisfied with the outcome. Keep it up and deliver better result to your client.

UPDATED REVIEW

This review was published on Jul 16, 2024.

Operation Manager, Chocolate & Cake Company
Food & Beverage

Dhahran, Saudi Arabia

1,001-5,000 Employees

Mar 2021 - Feb 2034

$10,000 to $49,999

Not verified

Project summary
Dtech Systems was hired by a chocolate and cake company to improve the design of their products. The team was responsible for enhancing the way the products are displayed on the client's site and application.

Feedback summary
Dtech Systems delivered an attractive site, increasing the client's online sales to unprecedented levels. The team met deadlines, assigned three technicians to the project, provided prototypes for the client to review and choose from, and offered video conferences to explain everything necessary.

BACKGROUND

Please describe your company and position.

I am the Operation Manager of a chocolate and cake company

Describe what your company does in a single sentence.

We are a company that offers the best chocolates, cakes and macaroons throughout the Kingdom of Saudi Arabia, offering local consumers the same level of quality as that offered throughout Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• Enhancing the design of our products to attract more customers.

SOLUTION

How did you find Dtech Systems?

Online Search

Why did you select Dtech Systems over others?

• High ratings
• Pricing fit our budget

How many teammates from Dtech Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our project consisted of improving the design of our products on our website and application. We contacted a number of specialists including Dtech Systems. Dtech Systems' expertise and quotes led us to choose them. Their role was to improve the design of our existing products and the new products we wanted to launch. They did an outstanding job on our website and we achieved an exceptional record in terms of our online sales. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• With the help of Dtech Systems we have reached a level of online sales never before achieved by our company. 
• Our objective was to make our site more attractive, and this objective has been achieved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Dtech Systems assigned three of their technicians to us.
• Prototypes were sent to us and we were asked to choose or suggest modifications.
• Video conferences are organised to explain anything we don't understand. 
• Our work was delivered on time.

What was your primary form of communication with Dtech Systems?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We liked Dtech Systems' commitment and their way of dealing with customers.

Are there any areas for improvement or something Dtech Systems could have done differently?

We were satisfied with all our requests. The only thing to suggest is that they keep up the good work.

STAR RATING:
Overall rating: 5
Quality: 5
Cost: 5
Schedule: 5
Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Sales and promotion manager of The Body Shop

Describe what your company does in a single sentence.

My company is based on userfriendly interface offering wide range of skin-care products, including skin-care, hair products and makeup. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• Enhance customer engagement and user experience
• Boosting sales through e-commerce solution
• Building brand identity and online presence

SOLUTION

How did you find Dtech Systems?

Online Search

Why did you select Dtech Systems over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Dtech systems helps my company the body shop to develop scalable and robust ecommerce website according to customer needs. It also ensure me secure and seamless transaction from my clients all over the world. The company also ensure to gives  customer engagement and optimize best experience across various online platforms. It also improve traffics and conversion rates. Overall my experience was great with this company. Highlt recommended. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased online sales and presence 
• Enhance website traffic 
• Improve conversion rates 
• Loyalty programs and customer satisfaction 
• Provide better security performance 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management of dtech system was very responsive. All results offered by Dtech Systems were awesome because of the best on-time delivery. It also provide agile solution to all of my problem i faced related to my product sales and promotion. The clean and clear instructions given to the customers by the company was great. All my needs fulfil on time without any further delayed. 

What was your primary form of communication with Dtech Systems?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Good collaboration and communication 
• Better and responsive interface 
• Easy to use instructions 
• Agile solution to all problems

Are there any areas for improvement or something Dtech Systems could have done differently?

It is necessary to provide new training sessions to new upcoming customers where they learn how to use this platform for better results. I am totally satisfied with the software so highly recommended

BACKGROUND

Please describe your company and position.

I am the Manager of Darussalam

Describe what your company does in a single sentence.

We are book publishers named Darussalam  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• they developed darussalam.uk and now they are managing the whole e-commerce

SOLUTION

How did you find Dtech Systems?

Referral

Why did you select Dtech Systems over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Dtech Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key Deliverables:

• A fully functional and visually appealing e-commerce website (like Darussalam.uk).
• Integration with payment gateways and secure payment processing.
• A user-friendly content management system for easy website updates.
• Implementation of SEO strategies for improved search engine visibility.
• Social media profiles and potentially email marketing campaigns.

E-commerce Platform Development:

• Frontend Development: Designing and developing the user interface (UI) and user experience (UX) of the website, ensuring it's visually appealing, user-friendly, and responsive across devices.
• Backend Development: Building the backend systems for order processing, payment gateway integration (e.g., Stripe, PayPal), inventory management, customer accounts, and security.

Marketing & Promotion:

• Social Media Marketing: Creating and managing social media profiles on platforms relevant to the target audience to promote products and engage with customers.
• Email Marketing: Implementing an email marketing system to send out newsletters, promotional offers, and updates to subscribers.
• Paid Advertising: Potentially running targeted ad campaigns (e.g., on Google Ads, social media platforms) to drive traffic and sales.

Product Image:

• Photography/Videography: Producing high-quality product images and vidoes for products 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Darussalam's investment in a well-designed e-commerce website,combine with strategic marketing efforts, have spiked website visitors, more of whom ultimately made purchases. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes 

What was your primary form of communication with Dtech Systems?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their approach, along with tactics to boost order values and customer loyalty, suggests a successful online venture for Darussalam, further amplified by a noticeable increase in their brand's visibility and engagement across social media platforms.

Are there any areas for improvement or something Dtech Systems could have done differently?

Darussalam needed its e-commerce platforms. It's a testament to their expertise and our  collaboration that we were completely satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Co-founder

Describe what your company does in a single sentence.

Shoe industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• Create a complete store that displays shoes in 3D and can be fully colored

SOLUTION

How did you find Dtech Systems?

Online Search

Why did you select Dtech Systems over others?

Pricing fit our budget

How many teammates from Dtech Systems were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We told them an idea and they turned it into reality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

When we launched the project and the clients saw the project, they were amazed by it. The number of visitors is very large, and this indicates the attractiveness of the work they did and their mastery of it.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were punctual and professional. They deliver the project on time, and if there is a shortcoming in a certain aspect, they admit it to the project owner and bear responsibility and do not evade it. I am happy to work with them.

What was your primary form of communication with Dtech Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

Professionalism in work, as each aspect of the tasks has an employee, and they take the details from you and implement them to the letter.

Are there any areas for improvement or something Dtech Systems could have done differently?

Their team is integrated and efficient.

BACKGROUND

Please describe your company and position.

I am the Website Development of AANI & DANI

Describe what your company does in a single sentence.

We always strive to make new tests and modern handcrafted designs that compete with world best standard chocolates, cakes and macarons by making our signature in each element we make.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• Product catalog: A visually appealing product catalog showcasing the chocolates, with high-quality images, descriptions, ingredients lists, and pricing.
• Shopping cart and secure checkout: A user-friendly shopping cart system that allows customers to browse, add items to their cart, and securely checkout using popular payment gateways.
• Order tracking and fulfillment: A system for tracking orders, managing inventory levels, and fulfilling orders efficiently. This could integrate with shipping providers to provide real-time tracking information to customers.

SOLUTION

How did you find Dtech Systems?

• Online Search
• Referral

Why did you select Dtech Systems over others?

• High ratings
• Referred to me

How many teammates from Dtech Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A visually appealing product catalog is essential for showcasing the chocolates and enticing customers to buy. This allows our company to upload high-quality images of their chocolates, along with detailed descriptions that include:

• The type of chocolate (e.g., dark, milk, white)
• The cocoa percentage (for dark chocolate)
• The flavors and ingredients used (e.g., sea salt caramel, roasted nuts, fruit fillings)
• Any special dietary considerations (e.g., vegan, gluten-free, nut-free)
• Allergen information
• Sizes and weights of the chocolates
• Pricing The catalog should also allow for easy filtering and sorting by chocolate type, flavor, dietary needs, price, and other relevant criteria. This will help customers find the chocolates they are looking for quickly and easily.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversion Rate: This measures the percentage of users who take a desired action within your product category, such as making a purchase, signing up for a trial, or completing a specific task.
• Product Usage Metrics: This category includes various metrics that track how customers are interacting with your product, such as time spent on the platform, features used most frequently, and completion rates for specific tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They immediately responded and provided all kinds of help that we needed

What was your primary form of communication with Dtech Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

They have strong communication capabilities and can translate vague ideas into functional applications. This helped us focus on understanding and fulfilling client needs, which could be a differentiator.

Are there any areas for improvement or something Dtech Systems could have done differently?

 Dtech could consider developing pre-built software solutions for specific industries, like chocolatiers. This could make them more attractive to those industries and streamline the development process for those clients.

BACKGROUND

Please describe your company and position.

I am the Website Development of Mercure Hotel

Describe what your company does in a single sentence.

Delivering the highest quality standards infused with a deep sense of the local area

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Dtech Systems to accomplish?

• Streamline communication and collaboration
• Automate tasks
• Improve efficiency in business processes

SOLUTION

How did you find Dtech Systems?

• Online Search
• Referral

Why did you select Dtech Systems over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from Dtech Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Simple mobile app for booking: This might involve a basic app that allows users to search for available rooms, select their dates, and book a reservation. It might also allow users to cancel or modify their reservations.
• Comprehensive guest app with features like room service ordering and amenity booking: This would involve a more complex app with additional features and functionalities. For example, the app might allow users to order room service from a menu, book spa appointments or restaurant reservations, and even pay for their stay. It might also integrate with the hotel's loyalty program and allow users to view their points balance and redeem rewards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Simple mobile app for booking:  
  • A functional prototype of the app that allows users to search for available rooms, select their dates, and book a reservation.
  • The ability to cancel or modify reservations through the app.
  • Positive feedback from users on the usability and functionality of the app.
• Comprehensive guest app with features like room service ordering and amenity booking:  
  • A fully functional app with all of the desired features, such as room service ordering, spa appointment booking, restaurant reservations, and payment processing.
  • Integration with the hotel's existing systems, such as the property management system and point-of-sale system.
  • User testing to ensure that the app is easy to use and meets the needs of guests.
  • Positive feedback from users on the app's features and functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were able to supply what was asked on time, and they were a big help in providing innovative ideas 

What was your primary form of communication with Dtech Systems?

Email or Messaging App

What did you find most impressive or unique about this company?

 DTech seems to have experience in the hospitality industry, as shown by their hotel opening management services. This indicates they understand the specific challenges and needs of hotels, which can be an advantage when developing custom software solutions.

Are there any areas for improvement or something Dtech Systems could have done differently?

Their services cover various aspects, from network design and vendor coordination during hotel opening to guest-facing applications and operational efficiency tools. Our company is very satisfied with Dtech System's care