Web & Mobile App Dev for Health Insurance Company
- Mobile App Development UX/UI Design Web Development
- Confidential
- Apr. 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their clarity and precision in grasping our needs made the process much smoother."
- Other industries
- Hollywood, Florida
- 11-50 Employees
- Online Review
- Verified
Devkrest Technologies develops a web and mobile app for a health insurance agency. The team also builds iOS and Android app versions and provides CRM and backend services.
Devkrest Technologies successfully delivered the app. The client was impressed with the team's communication skills using Slack and their ability to understand their requirements. They also provided a clear and accurate timeline for the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Chief Information Officer of Cozmo Health
Describe what your company does in a single sentence.
We are a health insurance agency.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Devkrest Technologies to accomplish?
- Mobile App Development
- Website Development
SOLUTION
How did you find Devkrest Technologies?
Online Search
Why did you select Devkrest Technologies over others?
- High ratings
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Devkrest Technologies were assigned to this project?
5
Describe the scope of work in detail. Please include a summary of key deliverables.
- Mobile App (Android, iOS) (Flutter, Firebase)
- Authentication
- Authentication login with CRM integration
- FAQ screen
- Help section
- Find member ID to login with credentials
- Privacy policy & terms conditions
- Home Screen
- Policy marketing banners
- Policy listings
- Insurance card section
- Profile section
- Policy Listing
- Policies details screen
- Rewards section
- Rewards screen
- Help section
- Call member support for the policy
- Policy status
- Policy premium info (name, carrier name, effective date, etc.)
- Document Upload
- Upload required identity documents for policy
- Uploaded documents listing
- Required documents with eligible proofs listing
- Add, delete, update documents
- Insurance Card Section
- Download insurance card handy for medical purposes
- Upload existing insurance card for the records
- Profile
- Name, email, phone registered on the CRM
- Privacy policy & terms of service
- Help section
- Logout
- Delete account
- Update App Prompt
- In-app update prompt with "What's new" section to remind users to update the app
- Notifications
- Show policy effective notification prompt to users
- Show document upload reminder notifications
- Other marketing notifications
- Backend (NodeJS, SQL) (Namecheap, Hostinger)
- Notification Management
- Trigger notifications when customer support agents mark documents as missing so customers can get reminders to upload them
- Policy effective date notification
- Other marketing notifications
- Additional Features
- Marketing 3rd party SDK integration
- Managing the data of 48k+ users, growing with 200 users/day and maintaining
- Hosting on the server
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Authentication
Users can seamlessly log in using their credentials with successful integration with the CRM.
Users can access a comprehensive FAQ section, reducing the need for support queries related to login.
A fully functional help section is available, assisting users in resolving common issues.
Users can easily retrieve their member ID to log in with credentials.
Users can view and accept the privacy policy and terms conditions during the onboarding process.
- Home Screen
Engaging policy marketing banners are displayed, attracting user interest.
Users can view and access their policy listings accurately.
Users find the digital insurance card section convenient and accessible.
Users can access and update their profile information effortlessly.
- Policy Listing
Users can view detailed information about their policies, ensuring they have all necessary details.
The rewards section is accessible, encouraging user engagement.
Users can view and redeem their rewards easily.
The help section effectively assists users, reducing policy-related inquiries.
Users can contact support directly from the app, facilitating faster issue resolution.
Users can check the status of their policies with real-time updates.
Users can view detailed policy information, such as premium, carrier name, and effective date, clearly.
- Document Upload
Users can upload required identity documents for their policy efficiently.
Users can view a list of their uploaded documents accurately.
Users can see required documents and eligible proofs, helping reduce submission errors.
Users can manage their documents, including adding, deleting, or updating them with ease.
Insurance Card Section
Users can download their insurance card for medical purposes conveniently.
Users can upload their existing insurance card for records without difficulty.
- Profile
Users can view and update their name, email, and phone information registered on the CRM.
Users have easy access to privacy policies and terms of service.
The help section assists users in resolving profile-related inquiries.
Users can securely log out from the app.
Users can delete their account if needed.
- Update App Prompt
Users are reminded to update the app through an in-app prompt, which includes a "What’s New" section.
- Notifications
Users receive notifications about policy effectiveness, keeping them informed.
Users are reminded to upload documents, encouraging timely submissions.
Users receive other marketing notifications, prompting engagement.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The developers are incredibly talented and skilled, with a deep understanding of their field. They provided solutions that fit our needs perfectly. We got daily updates on Slack, so we always knew how things were progressing. From design to deploying the app on the stores, they supported us every step of the way, and now we're in the maintenance stage.
Their communication about estimates and deliverables was clear and accurate. They also handled all the changes we requested as the project moved forward. Overall, their expertise and responsiveness made the development process smooth and successful.
What was your primary form of communication with Devkrest Technologies?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
The developers' ability to communicate and understand our requirements the first time around was surprising and unlike any other dev team I've worked with. Their clarity and precision in grasping our needs made the process much smoother. Their communication skills truly set them apart, making collaboration effortless and ensuring our project progressed without a hitch.
Are there any areas for improvement or something Devkrest Technologies could have done differently?
While the developers have been exceptional in their communication and understanding of our needs, there is room for improvement as our project expands. They will definitely need to bring on additional developers to support our growing requirements.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS