Custom Software Development for Coffee Shop
- Custom Software Development E-Commerce Development Web Development
- $10,000 to $49,999
- Nov. - Dec. 2024
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The team delivered everything with great professionalism, speed, and attention to detail."
- Other industries
- London, England
- 11-50 Employees
- Online Review
Devenvision IT Consultant Ltd developed a custom POS system for a coffee shop. The team built a kitchen display system, created an inventory management module, developed a reporting dashboard, and more.
Devenvision IT Consultant Ltd's work improved order accuracy by 90%, reduced preparation time by 30%, and decreased inventory wastage by 40%. The team demonstrated excellent project management, delivered on time, and was highly responsive to feedback. Their customer-first approach stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager of Brew Coffee Cafe
Describe what your company does in a single sentence.
Our company is a coffee café called ‘Brew Coffee’, and we serve customers in London with our unique coffee blends
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Devenvision IT Consultant Ltd to accomplish?
- Build us a complete KDS for our cafe
- Build a front of the house as well as back of the house system for our staff
- Build a customer dashboard to order online as well as offline directly at the cafe
SOLUTION
How did you find Devenvision IT Consultant Ltd?
- Online Search
Why did you select Devenvision IT Consultant Ltd over others?
- Pricing fit our budget
- Good value for cost
- Company values aligned
How many teammates from Devenvision IT Consultant Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
1.
Project Understanding & Requirement Gathering
Conducted multiple discovery sessions to understand our café’s operational workflow.
Mapped out daily order processing, inventory flow, table management, and kitchen communication.
Identified key bottlenecks and proposed digital solutions tailored to our needs.
2.
POS System Design & Development
Designed and developed a custom Point of Sale (POS) system for managing:
Customer orders (dine-in, takeaway, delivery)
Product catalog and menu items
Real-time order tracking
Table management interface
Multi-user support with role-based access
Integrated a clean and intuitive front-end interface for our waiters and cashiers.
3.
Kitchen Display System (KDS) Implementation
Built a dedicated Kitchen Display System (KDS) to replace manual kitchen tickets.
Orders are instantly pushed to the kitchen in real-time, categorized by preparation status.
Visual indicators for order queue, preparation time, and delays.
Improved kitchen efficiency and reduced preparation errors.
4.
Inventory & Stock Management Module
Implemented real-time inventory tracking and low-stock alerts.
Enabled daily consumption logging and stock replenishment tracking.
Automated deduction of ingredients based on menu items sold.
5.
Reporting & Analytics
Developed a dashboard with detailed sales reports, daily transactions, top-selling items, and employee performance.
Provided exportable reports in CSV/PDF for accounting and analysis.
6.
User Management & Access Control
Created a secure, role-based system with custom permissions for:
Admins
Cashiers
Waiters
Kitchen staff
7.
Multi-Device & Cross-Platform Compatibility
Optimized the system for usage on tablets, desktops, and mobile devices.
Ensured compatibility across Android and web browsers for smooth in-store deployment.
8.
Testing, Deployment & Support
Conducted rigorous testing (UAT and live environment testing).
Deployed the system in-store and provided hands-on training to staff.
Offered continuous support for feature updates and minor bug fixes post-launch.
9.
Optional Future Features Proposed
Customer loyalty program integration
Online ordering & QR code menu
Multi-branch support with cloud sync
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1.
Order Accuracy Improved by 90%
The Kitchen Display System (KDS) eliminated miscommunication between waitstaff and kitchen, reducing manual order errors by over 90%.
2.
Order Preparation Time Reduced by 30%
Real-time order syncing and visual ticket management helped streamline kitchen workflows, cutting average preparation time from 10 minutes to 7 minutes.
3.
20% Increase in Staff Productivity
Staff spent less time on manual tracking and more on customer service, improving overall efficiency.
4.
Inventory Wastage Decreased by 40%
Real-time inventory tracking and automated deductions based on sales helped minimize overstocking and food wastage.
5.
Daily Sales Reporting Time Cut by 100%
Manual end-of-day sales calculation was replaced with auto-generated reports, saving the manager 30–60 minutes daily.
6.
Customer Satisfaction Scores Improved
Informal customer feedback and review ratings improved due to faster service, fewer delays, and a more seamless dine-in experience.
7.
Zero Downtime Since Deployment
The system was stable post-deployment, with no major crashes or interruptions reported in over 3 months of usage.
8.
Faster Employee Onboarding
New staff could learn the POS interface in under 15 minutes due to its intuitive UI—reducing training time by 60%.
9.
Increased Repeat Business
Enhanced experience and faster service contributed to a noticeable increase in returning customers (trackable via feedback and order logs).
Describe their project management. Did they deliver items on time? How did they respond to your needs?
DevEnvision IT Consultant demonstrated excellent project management throughout the entire engagement. They followed a well-structured, milestone-based development process and consistently delivered each phase on time—even ahead of schedule in some instances.
We were assigned a dedicated project manager who maintained clear and proactive communication via WhatsApp and Zoom, providing regular updates, demos, and weekly progress reports. Any changes we requested—whether minor tweaks or mid-project feature adjustments—were handled quickly and professionally.
Their team was highly responsive to our feedback and adapted to our operational requirements seamlessly. We felt genuinely heard and supported throughout the project. The DevEnvision team also made sure to test thoroughly before deployment, which resulted in a smooth go-live experience with zero critical issues.
Overall, their timely delivery, agile workflow, and customer-first approach made the entire process stress-free and highly productive.
What was your primary form of communication with Devenvision IT Consultant Ltd?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed us most about DevEnvision IT Consultant was their deep understanding of the food and beverage industry’s operational challenges, and their ability to translate that into a highly practical and customized tech solution.
They didn’t just build a standard POS system—they designed the entire solution around our specific café workflow, ensuring it worked seamlessly for both front-of-house staff and kitchen operations. Their attention to detail, fast turnaround time, and willingness to go the extra mile—even outside the scope—really stood out.
We were also blown away by their communication and collaboration style. Unlike many agencies, they were genuinely invested in our success. It felt less like working with an outsourced vendor and more like working with a true technology partner.
Their ability to deliver enterprise-level quality with a small, agile team and at a very reasonable cost is something you don’t see often.
Are there any areas for improvement or something Devenvision IT Consultant Ltd could have done differently?
Honestly, there were no major issues during the project—the team delivered everything with great professionalism, speed, and attention to detail.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"Without a doubt, we would highly recommend DevEnvision IT Consultant Ltd to anyone looking for a reliable and skilled technology partner. Their deep expertise, exceptional communication, and ability to deliver high-quality custom software solutions make them stand out in the industry.
