CXR.Agency

BACKGROUND

Please describe your company and position.

I am the Founder of MPOWERD Inc.

Describe what your company does in a single sentence.

MPOWERD is on a mission to transform lives with thoughtfully designed, clean technology. This mission is achieved by creating innovative and affordable products to help people use clean energy in their daily lives. As a B Corp and Benefit Corporation, they set strict standards for themselves, ensuring their work enhances both society and the environment.
Their products give people the power of self-reliance as well as moments of wonder – because they believe everyone deserves to be empowered and inspired regardless of where or how they live. Every purchase of an MPOWERD product contributes to their Impact program, specifically designed to support those in need through their non-profit and NGO partners around the world.
To date, we have now delivered clean portable light to over 4 million people and 450,000+ US tons of CO2 have been averted through partnerships with over 700 nonprofits and NGOs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CXR.Agency to accomplish?

• App development
• Try lateral communications with the factory, company, and CXR

SOLUTION

How did you find CXR.Agency?

Referral

Why did you select CXR.Agency over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from CXR.Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

App development and app fixes from previous developments. Every gateway and timeline was met at below market costs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working between software hardware and firmware to creat a working dev mart app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time. Their deliverables exceeded our expectations.

What was your primary form of communication with CXR.Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Receptivity, timing, and professionalism.

Are there any areas for improvement or something CXR.Agency could have done differently?

Not that I saw.

BACKGROUND

Please describe your company and position.

I am the General Manager of Virtual Driver Interactive

Describe what your company does in a single sentence.

VDI is a technology company that develops simulation-based training programs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CXR.Agency to accomplish?

• Create proof of concepts for new projects
• Project management of ongoing projects
• Software development and technical artwork creation

SOLUTION

How did you find CXR.Agency?

Referral

Why did you select CXR.Agency over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned
• Experience with VR

What was the size of CXR.Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project began with a proof of concept of both the wearable hardware and UI/UX. After a successful PoC, the development of a complete VR based training program began, utilizing the latest available VR and hand tracking technology.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Weekly builds of the project were shared for testing of new features and milestones as they were completed.

What was your primary form of communication with CXR.Agency?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided the structure needed to communicate and track action items and record any changes to the initial project. The project management team kept to a strict, professional process that ensured all dates were met, all key stakeholders were satisfied and that nothing fell through the cracks. Weekly and Bi-weekly meetings were held to ensure the development team understood the requirements and that the stakeholders were satisfied with the quality and progress of the development.

What did you find most impressive or unique about this company?

CXR has the systems and processes in place that provide peach of mind that the project is moving towards completion each step of the way.

Are there any areas for improvement or something CXR.Agency could have done differently?

None. I was very impressed with our first project, and I'm looking forward to working with them on other upcoming projects.

BACKGROUND

Please describe your company and position.

I am the Ecommerce Manager of Paras Designs Inc

Describe what your company does in a single sentence.

We manufacture men's and ladies workwear apparel.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CXR Agency to accomplish?

• To redesign our ecommerce website

SOLUTION

How did you find CXR Agency?

Referral

Why did you select CXR Agency over others?

• Good value for cost
• Referred to me
• Company values aligned

What was the size of CXR Agency’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Shopify Website Redux:

• Shopify Website Architecture Iterations
• Homepage
• Header and Footer
• Navigation
• Sticky Header
• Search Filter
• History, Contact, Privacy Policy Pages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Well-designed UI/UX website
• Integration with in-house ERP system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

CXR's project management was top-tier. From the beginning to the end, the project was well-organized and all goals were met and delivered on a timely basis. When it came time to test, they responded exceptionally well to my need. CXR went above and beyond for us.

What was your primary form of communication with CXR Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most about CXR Agency was how they treated us as a partner instead of a simply a client. It was an absolute pleasure working with them and we greatly look forward to continuing our partnership.

Are there any areas for improvement or something CXR Agency could have done differently?

The biggest challenge of the project was the time-zone difference. Although the team delivered on every goal, I would suggest having the overseas team available to work with clients during EST business hours.

BACKGROUND

Please describe your company and position.

I am the VP of Marketing of Millennium

Describe what your company does in a single sentence.

Fiber Optic Broadband Solutions Partner

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CXR Agency to accomplish?

• Train basic industry knowledge
• Gain attention at shows
• Download game for all users - more downloads, more co-op

SOLUTION

How did you find CXR Agency?

Online Search

Why did you select CXR Agency over others?

High ratings, Great culture fit

What was the size of CXR Agency’s team?

6-10 Employees

What was your primary form of communication with CXR Agency?

Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Create an industry game that kept people's interest, but would also teach the basics of aerial broadband builds. The game includes a squirrel that chews into the cables and prevents the signal delivery. As the game player you need to locate the trouble, determine how to fix, select appropriate tools, and complete the fix.

The player who does the best in the shortest amount of time would win as the system keeps score. All data is wiped when the system is turned off alleviating privacy concerns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Receipt of working game
• Market testing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was great. Our folks were not experienced in VR or what it would take for a build. CXR Agency was able to walk us through that process and was very patient. They always offered ideas, but didn't push if it wasn't something we were willing to go with.

There work was shown to us as the project progresses for our feedback. They were always willing to answer questions, discuss our concerns, and kept a weekly meeting that brought us updates. We are continuing to work with them on the second phase of our game. Can't wait for it's release.

What did you find most impressive or unique about this company?

Response time was great. They were always willing to answer email even though we had a weekly meeting. Their ideas, imagination, and work really brought our network game to life.

Are there any areas for improvement or something {provider_name} could have done differently?

No - they just need to keep up the great work.

BACKGROUND

Please describe your company and your position there.

We're an American manufacturer and retailer of women's lingerie. I am the Director of Brand Marketing and Direct business units.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CemtrexLabs, and what were your goals?

WordPress Multi-site Blog Iterations, Support, Maintenance and Monitoring.

SOLUTION

How did you select this vendor and what were the deciding factors?

Word Press recommended them as a partner. Deciding factors were the understanding of the WP platform, the ability to help us leverage the platform effectively, and taking a hands-on thought leadership expertise approach when helping to build out the blog site.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

WordPress Multi-site Blog Iterations, Support, Maintenance, and Monitoring

• Maintain the existing infrastructure and enhance site usability o Provide insight into Increasing and optimizing conversion, speed, and performance strategies
• Plug-in Updates
• Server Maintenance and Cleanup
• Content Update on Request
• Critical Bug Fixes
• Security Update and Check
• Uptime Monitoring using Tools
• Performance Audit and Optimization
• Backups and Restores
• Load Balancer Maintenance
• Quarterly Iterations (Estimate accounts for two/quarter) o Adding new module o Adding/updating templates

How many people from the vendor's team worked with you, and what were their positions?

Not sure

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our blog performance over the last 3 months compared to the same 3 months in 2020: (*Pulled Nov 22nd)

• Increase in clicks into posts by about 13,000
• Total impressions for blog posts have increased by over 373,000
• Average ranking position of blog posts has improved from 41 to 18

Describe their project management style, including communication tools and timeliness.

We started with a bi-weekly meeting with developers at the start to work through ideation and site build issues, along with using the Cemtrex teamwork tools to keep track of project status and deliverables. After some additional evaluation, we determined that having a PM on the project moving forward would help both teams with project execution and expectation level setting.

What did you find most impressive or unique about this company?

The owners are willing to address any issues and exert effort to make improvements quickly. As a company, our team values vendor relationship building, which is clearly as important to Cemtrex.

Are there any areas for improvement or something they could have done differently?

When we first launched, I think there was an assumption that we had a design or UX background that would enable us to communicate effectively with developers. After some trial and error enlisting a PM as a go-between team was a great solution to lead to a great improvement in our workflow.

BACKGROUND

Introduce your business and what you do there.

I’m the director of SEO and SEM at a fashion design and wholesale company. I also manage our software development team.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CemtrexLabs?

We needed to re-platform our consumer-facing website.

SOLUTION

What was the scope of their involvement?

CemtrexLabs has helped us take our web hosting and management from our previous vendor and transition its whole infrastructure over to a new platform. Since then, we’ve kept them on board to help us with various other projects, including feature improvements on the current website and the website revamp we plan to do next year.

As for the technology stack, our site is built on WordPress, so CemtrexLabs has helped us transition it onto the WP Engine cloud-based hosting service. They’ve also integrated GitHub as well.

Other of CemtrexLabs tasks have included web design, research, web infrastructure development, and software development. For example, we’ve worked with their design team on the upcoming project. This project has included competitor research, wireframe development, and design so far.

What is the team composition?

I currently work with a project manager, 2–3 software developers, and a QA contributor. We’ve scaled up our staffing with them to 8+ resources in the past, including additional software developers and senior management for strategic guidance. 

How did you come to work with CemtrexLabs?

I found them through a Google search that led me to their profile on a reviewing site.

How much have you invested with them?

We’ve spent over $100,000 so far, and we will continue investing in their services over the next few years.

What is the status of this engagement?

We started working together in September 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

CemtrexLabs has been a powerful addition to our organization — I absolutely recommend working with them. At this point, I see them as our long-term technology partners. Everything they’ve brought to the table, including the products they’ve developed, the processes they’ve implemented, and the people who have worked on those projects, has been of the highest quality.

Since the initial website migration, their proactive approach has reduced the frequency of website bugs and errors and has enabled us to respond far faster than before when issues do arise. They’ve also helped us transition to a more secure and stable content publishing process, and they’ve delivered more than 10 features that improve our website usability, both for consumers and administrators.

How did CemtrexLabs perform from a project management standpoint?

CemtrexLabs’ project management is excellent. A website infrastructure transition project can get very messy, but they were able to get it done on time and on budget. Overall, their estimates have been accurate, and they’ve been able to deliver against those. We use Teamwork for project management and have a daily standup meeting via Google Meet. Additionally, we use email, text messaging, and phone calls for regular communication when needed.

What did you find most impressive about them?

CemtrexLabs’ breadth of technical knowledge and resources is impressive. Although we’ve used them for a limited set of technologies so far — mainly WordPress — we know they have AR and VR technology experts in their team. As we’re getting ready to revamp our site, we’re confident that they’ll be able to help us with headless technology and whatever other technology needs we might have as our business continues to evolve.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

The way I work with CemtrexLabs is by collaborating and engaging with them every single day, which is what has made our project so successful. Treat them as true partners instead of simple service providers, and they’ll be able to deliver.

BACKGROUND

Please describe your company and your position there.

I head up brand marketing and partnerships for banking and financial services solutions provider Imaginovation Fintech Solutions Group

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CXR, and what were your goals?

As part of our vision of creating the ultimate customer engagement ecosphere for small to medium sized banks we are reimagining online retail and building a fully immersive 3D, VR shopping paradise so that people can both manage AND enjoy their wealth in the same app

SOLUTION

How did you select this vendor and what were the deciding factors?

We ran an RFP with three potential vendors and chose CXR on the basis of chemistry, vision, capabilities and price

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project eventually manifested itself in three distinct phases:

1. Initial visualization in VR (using Tiltbrush)
2. Translating to mobile (AR) creating key visuals, flow diagrams and wireframes
3. Creating a working prototype in VR, again using a combination of Tiltbrush and Unity

How many people from the vendor's team worked with you, and what were their positions?

About 4, the key people being Creative Director, EVP of Sales & Marketing and a Project Manager.....

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is early stage prototype development so no specific metric other than we were highly satisfied with the outcome which both meets our needs as an early stage demo for potential partners and provides the bedrock for further development and build...

Describe their project management style, including communication tools and timeliness.

Well organised, collaborative and transparent

What did you find most impressive or unique about this company?

Their uncompromising creativity enables them to go toe-to-toe with those who refuse to accept conventional solutions.

Are there any areas for improvement or something they could have done differently?

There was a constant creative tension between developing something unique for the here and now that wouldn't as a result only achieve scale in an imagined technological future in five years time (i.e. when VR, for example, might have achieved decent penetration amongst the population as a whole rather than just gamers). However, developing for the future and then adapting for the present did inspire the end result.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a company developing wellness solutions in VR.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire CXR, and what were your goals?

We wanted a deep dive into our concept work and an out put with recommendations, visuals and pricing by phase

SOLUTION

How did you select this vendor and what were the deciding factors?

We reviewed the top 10 AR/VR vendors around the world and these guys won hands down for many reasons. Responsiveness, depth, experience, breadth of capabilities, flexibility...

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This was a scoping and recommendation project. Therer were 8 sprints that lasted 2-3 weeks each.

How many people from the vendor's team worked with you, and what were their positions?

I don't know the titles, but we had a pm, 3 designers, an interactions guru and at least 4 others. The CEO was on almost every call and always available to talk to before or after calls.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On time, on target, on budget.

Describe their project management style, including communication tools and timeliness.

Very efficient, great tools, multibrush wasn't what we hoped, but did end up working well.

What did you find most impressive or unique about this company?

Team was in constant communication regarding progress, details and challenges – allowing for smooth progress and total clarify about timeline and scope Designers had wonderful ideas that they were able to evolve quickly based on feedback. Working with their experienced team offered an unmatched level of industry and technical knowledge. These came with general flexibility that greatly contributed to the final product

Are there any areas for improvement or something they could have done differently?

PM's should be client advocates. On occasion we felt over managed and that the PM stretched his responsibilities beyond project management. Minor issue for sure, we understood where he was coming from, but some room for imporvement.

BACKGROUND

Introduce your business and what you do there.

I'm the digital business lead and head of product for our US digital division at a multi-billion dollar publishing firm with two of the most sold magazines that have websites we maintain. We are currently undergoing internal changes because another publishing company recently acquired our company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CemtrexLabs?

I started in my current position in February 2020, right after my company migrated the editorial websites' CMS to WordPress. The company handling that service was very costly, and getting anything done outside of the scope of work was very expensive. We needed another off-shore solution to manage product and software upgrades because we have no in-house development or engineering resources. 

SOLUTION

What was the scope of their involvement?

CemtrexLabs runs all of our software development projects. They maintain our websites and upgrade them as needed; their team upgrades and updates our site plug-ins. Whenever we need new features added to the site, we reach out to CemtrexLabs for soup-to-nuts development. They design and develop prototypes that meet our requirements; once approved, the CemtrexLabs team develops the product. Their team also handles product QA. 

What is the team composition?

We've worked with a project manager and several developers and engineers. 

How did you come to work with CemtrexLabs?

We knew it wouldn't be cost-effective to continue working with our previous vendor. We were working with WordPress VIP, and their team came to us with several suggestions for development partners. Once we received their suggestions, we put 6–7 companies through a rigorous vetting process. We spent six weeks interviewing firms, but CemtrexLabs' services were the closest to what we needed. After a six-month trial period, we hired CemtrexLabs.

How much have you invested with them?

We’ve invested $70,000–$110,000 with CemtrexLabs. 

What is the status of this engagement?

Our engagement with CemtrexLabs began in August 2020, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our partnership with CemtrexLabs is very collaborative. We can go to them with a basic idea, and they'll work alongside my team to build out a solution. This collaborative work style is excellent because they can work independently to develop solutions after we present them with an idea — we don't have to hold their hand throughout a project. My time is limited and I don't want to micromanage them. Overall, CemtrexLabs is on the mark 99% of the time. 

The modifications we've made to our platforms with CemtrexLabs have been great. We've brought in a lot of revenue because of CemtrexLabs' output. We've found efficiencies and ways to get around spending large sums of money on small solutions. Our team now works a lot more efficiently and is cash-flow positive. 

How did CemtrexLabs perform from a project management standpoint?

CemtrexLabs manages our projects well, despite having ebbs and flows in the number of projects we have for them to work on. Their team is very fluid — they ensure we have the resources to tackle projects of all sizes. Whenever I need to discuss a potential project or existing project issues, there is always someone from CemtrexLabs' team available. CemtrexLabs has also accommodated my request for an on-shore project manager.

What did you find most impressive about them?

It's tough to pinpoint precisely what makes CemtrexLabs so great, but their flexibility is unbelievable. Their flexibility, coupled with the constant communication and accountability, is what makes our relationship so successful. 

Are there any areas they could improve?

I have nothing for CemtrexLabs to improve. Anytime I've requested a project change, they've accommodated me. 

Do you have any advice for potential customers?

I'd advise customers to be upfront about their challenges and development situation with CemtrexLabs. Transparency will help CemtrexLabs prepare for any engagement. It's also important for customers to rely on CemtrexLabs to deliver what needs to be done. 

BACKGROUND

Introduce your business and what you do there.

Respondent 1: I’m the operations manager of a content company.

Respondent 2: I’m the director of marketing. I oversee anything related to awareness, publicity, and the website, which is a big marketing tool.

Respondent 3: I’m the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CemtrexLabs?

R1: We were trying to optimize our website speed, as well as ensure that our site was as mobile friendly as possible. A third focus was optimizing the page for SEO.

SOLUTION

What was the scope of their involvement?

R2: I can’t speak to the tools they were using behind the scenes. We asked them what was happening on the backend and we asked them about the marketing technology stack but they were very gated with us. They never let us see what was happening on the backend. All we saw was a staging page for the site after weeks and weeks. Given my past experience with websites, you’re given access early on to go in and experiment, rather than being forced to wait and see. We lost a lot of time in not being able to give them feedback until the end. We gave them some small feedback along the way, but it was like moving in baby steps.

R1: The SEO was similarly gated. We shared what we wanted to achieve but it wasn’t clear what they were providing on the backend with the rewrite of our website theme. Despite raising the conversation quite frequently, we were only told at the end that SEO development was out of scope and that it would cost us more money to bring on an SEO expert. This was very confusing and counter to the work order that we signed, which explicitly stated technical SEO updates and optimizations.

R2: One of our own employees ended up doing the SEO work.  

What is the team composition?

R1: We had a project manager who technically led every review call. He was challenging to work with. At the beginning, we spoke with one of the top marketing people at the company, but he wasn’t present on most of the calls after we signed the work order.

There were quite a few web developers (6–7 additional people) on the calls as well, and even though we were paying for them to be there, we didn’t hear from them much, which was quite frustrating.

There was also a bit of a communication barrier. Changes that we requested would get misinterpreted, and sometimes it felt like our review calls would take twice as long as they needed to. We raised this issue at the outset with the project manager in the hopes of addressing it early on and not wasting anyone’s time or money, but it was never really resolved.

R2: The project manager did not appear knowledgeable or involved. Calls that were supposed to last for 30 minutes or one hour would sometimes only take seven minutes. They didn’t charge us for these meetings, but it seemed very unnecessary.

How did you come to work with CemtrexLabs?

R1: We reached out to our hosting company, and they recommended several web developers that were knowledgeable of WordPress VIP, which is the hosting platform we use. This prompted the initial conversation. They are very good marketers, so they did a great job of selling what they could offer us, but, unfortunately, they didn’t fulfill those promises.

How much have you invested with them?

R1: We spent over $80,000 with them.

What is the status of this engagement?

R1: We worked together from November 2021–March 2022.

RESULTS & FEEDBACK

How did CemtrexLabs address the challenges that arose?

R2: They did not apologize or take any responsibility for their actions. Rather than agreeing to meet us halfway or even a quarter of the way, we still have to pay them $80,000. At the end of the day, they didn’t listen to us or care to, and now we have to pay for a theme that we can’t push live.

Describe the impact this engagement has had on your business.

R1: We’re taking the time to leave this review because we’re very passionate about what a horrible experience we had with this company, and we don’t want another company like ours to fall into the same trap.

It’s very easy to run a speed test, so we ran the revised theme through it and it performed more poorly than our existing site did. This was an obvious failure. For mobile optimization, we found many issues during the final review: coding wasn’t correct, images and icons weren’t displayed correctly, etc. Over 80% of our audience accesses our site on mobile devices, so this was an enormous issue.

R2: We brought up this issue constantly. When they showed us the initial mockup, it was on a 10-year-old mobile phone. Their skill wasn’t what they’d advertised regarding mobile.

R1: One of the parts of the work order was ad placement. A good portion of our revenue comes from the banner ads on our website. In the final review, the ads weren’t loading correctly, which would have significantly impacted our revenue. For this reason alone, we couldn’t have pushed their theme live.

With SEO, we never received a clear understanding of what they did on the backend to optimize it. Therefore, it was impossible to determine whether their new theme would have had a positive impact or not.

How was project management handled?

R1: We did have regular sprint calls on a weekly or bi-weekly basis. They didn’t do a great job of letting us know what we were at with the budget, where it was being used (mobile, SEO, etc.) There was never a clear background.

When we wrote the termination notice in March, I asked for a breakdown of how that $80,000 was used, and we never received it.

R2: They always gave us the runaround, claiming that all the information was provided in the calls even though it was not. It was exhausting to the point that they purposefully didn’t want to understand what we were saying.

R1: We had our review calls over Zoom, and they used Teamwork internally. They also created a Slack channel with us.

Is there anything that the vendor did well or that you would consider a strength?

R1: They get a 10 out of 10 for being amazing marketers.

R2: They did a bait in switch. The sales person disappeared and would only appear on calls to fight us on questions or issues

In what specific areas can they improve?

R1: First, they could be more open and candid about how their budget is being spent. Having regular conversations with clients will make them feel more valued. Additionally, responding that every change requested is out of the scope makes clients feel that they can never have a real conversation. We didn’t feel valued by them.

Finally, analyzing how often it’s necessary to meet with the client will help everyone make the best use of their time. Beyond their people on the calls, we also had some of our other team members on the calls, and they ended up being a pretty big waste of time and money.

R2: Don’t tell client’s that your capabilities are beyond what they actually are. They sold us on the fact that they were mobile experts, but they were just pretending, in my view.  

What advice do you have for clients with similar needs to yours?

R1: Looking back, our work order was not detailed enough, and we really regret that as a company. It was much too vague. How you interpret some of the parts of the work order may be different than how they interpret them. Ensure that the work order and the results you're expecting are very detailed.

R2: I’m not trying to be too negative, but I would never recommend that someone work with them. There are just too many companies out there that are doing a much better job.

Company Responses

The vendor responded on April 19, 2022.

This review is inaccurate in many ways, and their characterization of our company is demonstrably false.   
 
Many issues were caused by a misunderstanding of the project scope. We had extensive conversations with their CTO and created a plan for multiple phases of work. But the client fired their CTO within an hour of signing the Letter of Engagement and Work Order.   
 
That CTO was replaced by a committee of 4-6 non-technical stakeholders who admitted they didn’t understand any aspect of website development, the signed contract, or the agreed-upon scope of work.   
 
As a result, we faced multiple communication challenges throughout despite following industry best practices. They often gave contradictory instructions and repeatedly held back their feedback for over a week, which exceeded the timeline stipulated in our contract.   
 
For example, despite approving our designs during discovery and having access to the finished pages when we shared builds at the end of every sprint, the client changed their mind on some of the pages and mobile designs, demanding they be redone in the last week of the project.   
 
The work order for technical SEO optimization also seemed to be a major point of confusion. We had a team of developers optimizing their site, but they asked us detailed questions about their article content. That was outside of the project scope. When we added someone to the team to fill this role, the client had us remove them because they realized that adding more resources and out of scope requests would require additional budget.