Managed IT Services & Cloud SI for Telecommunications Co
- Cloud Consulting & SI IT Managed Services
- Less than $10,000
- Jan. 2024 - Jan. 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Their proactive communication and transparency set them apart."
- Telecommunications
- Romania
- 201-500 Employees
- Online Review
- Verified
CUSTOM STYLE provided IT services for a telecommunications company. The team designed and implemented a network infrastructure, integrated cloud-based systems, and built disaster recovery solutions.
CUSTOM STYLE's work resulted in a 30% increase in network speed and a 40% reduction in security incidents. The team adhered to timelines, responded to needs, communicated transparently, and showcased flexibility. Their attention to detail and customer-centric approach impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Commercial Director of a telecommunications company
Describe what your company does in a single sentence.
Telecommunications infrastructure, IP telecommunications, cloud, and security.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire CUSTOM STYLE to accomplish?
- We hired CUSTOM STYLE to help achieve several key objectives, including optimizing our IT infrastructure, enhancing network security, and implementing scalable cloud solutions. Their expertise was instrumental in improving the overall efficiency and reliability of our telecommunications systems, while ensuring compliance with industry standards and best practices.
SOLUTION
How did you find CUSTOM STYLE?
Clutch Site
Why did you select CUSTOM STYLE over others?
Pricing fit our budget
How many teammates from CUSTOM STYLE were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
The scope of work includes a comprehensive range of IT services and networking solutions aimed at optimizing the overall infrastructure and ensuring smooth, secure operations. Specifically, the tasks involve:
Network Design & Implementation: Designing and deploying a robust network infrastructure to meet the client's needs, ensuring high availability, performance, and scalability.
Cloud Integration: Implementing cloud-based solutions for data storage, processing, and management, improving flexibility and reducing operational costs.
Network Security: Setting up and configuring firewalls, VPNs, and other security measures to protect the network from external threats and ensure data privacy.
System Monitoring & Maintenance: Providing ongoing monitoring of network systems to ensure uptime and performance, along with regular maintenance to prevent issues before they arise.
Disaster Recovery (DR) Solutions: Developing and implementing disaster recovery plans, ensuring business continuity in the event of network failures or data loss.
Key Deliverables:
Fully designed and implemented network infrastructure.
Integrated cloud-based systems for storage and applications.
Configured network security systems with real-time monitoring.
Documentation of network configurations, security measures, and disaster recovery plans.
Ongoing support and system maintenance services.
This scope ensures that the IT infrastructure is not only efficient and secure but also adaptable to future growth.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The measurable outcomes from the project that demonstrate progress and success include:
Improved Network Performance: Achieved a 30% increase in network speed and reduced latency by optimizing the infrastructure and upgrading key components.
Enhanced Security: Successfully implemented advanced security protocols, reducing security incidents by 40% and improving overall protection against external threats.
Cloud Adoption and Efficiency: Migrated 80% of critical workloads to the cloud, resulting in a 25% reduction in operational costs and improved system scalability.
Increased Uptime: Achieved 99.99% network uptime, ensuring uninterrupted services and enhanced business continuity.
Disaster Recovery Readiness: Developed and tested a disaster recovery plan, cutting recovery time by 50% in the event of a system failure.
User Satisfaction: Increased user satisfaction scores by 20%, as a result of more reliable and efficient network performance and faster issue resolution.
These outcomes demonstrate the project's success in meeting its objectives, improving system reliability, enhancing security, and optimizing overall operational efficiency.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management was highly effective and well-organized throughout the duration of the project. CUSTOM STYLE followed a structured approach, ensuring clear timelines and regular updates at every stage of the process.
On-Time Delivery: The team consistently delivered items on schedule, meeting all deadlines without delays. Milestones were met as planned, and any adjustments to the timeline were communicated promptly with clear explanations and revised schedules.
Responsiveness: CUSTOM STYLE demonstrated a strong commitment to understanding and addressing our specific needs. They were quick to respond to any queries or issues, offering timely solutions and making necessary adjustments to the project as new requirements emerged.
Collaboration: They maintained transparent communication, involving us in key decision-making processes and ensuring that we were aligned with the project’s progress. Regular meetings were held to review deliverables, assess progress, and resolve any challenges that arose.
Flexibility: As the project evolved, CUSTOM STYLE showed flexibility in adapting to changing requirements. They were proactive in suggesting improvements and alternative solutions, ensuring that our goals were met even when new challenges emerged.
Overall, their project management was characterized by professionalism, efficiency, and a customer-first approach, ensuring a smooth process and successful delivery.
What was your primary form of communication with CUSTOM STYLE?
Virtual Meeting
What did you find most impressive or unique about this company?
What I found most impressive and unique about this company was their exceptional attention to detail and customer-centric approach. They took the time to thoroughly understand our specific needs and tailored solutions that were not only effective but also future-proof. Their ability to integrate cutting-edge technology seamlessly with our existing systems, while ensuring scalability, was truly remarkable.
Additionally, their proactive communication and transparency set them apart. They kept us informed at every step, addressing potential concerns before they became issues, which helped build a strong partnership throughout the project. Their flexibility and problem-solving abilities were also standout qualities — they consistently found ways to adjust the project scope to meet changing requirements without compromising on quality or timelines.
Overall, their deep expertise in IT infrastructure, combined with their focus on building long-term solutions and relationships, made them a standout choice.
Are there any areas for improvement or something CUSTOM STYLE could have done differently?
While the overall experience with CUSTOM STYLE was very positive, there are a couple of areas where slight improvements could be made:
Initial Onboarding and Documentation: While the project was executed smoothly, the initial onboarding phase could have been more streamlined. Some documentation, such as system architecture diagrams and detailed user guides, could have been provided earlier in the process. This would have helped us get up to speed more quickly and better understand the changes being implemented.
Proactive Risk Management: Although the team was responsive to issues that arose, a more proactive approach to risk management could have helped identify and mitigate potential challenges earlier. For example, having a more detailed risk assessment and contingency plan at the start of the project would have been beneficial in anticipating possible roadblocks.
Training and Knowledge Transfer: While the technical implementation was excellent, providing more in-depth training for our internal teams could have helped improve long-term adoption of the solutions. A few more hands-on training sessions or knowledge transfer workshops would have been beneficial.
Overall, these are minor suggestions, as CUSTOM STYLE delivered a high-quality service. Their work was efficient, and they showed great flexibility, but these small adjustments could enhance their already strong performance even further.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"Based on their exceptional performance, they have proven to be a reliable and effective partner.
