Name: CTS
Address: 132 32nd Street, Suite 310, Brooklyn, United States, NY, 11232, US
Telephone: 866-399-3230
Price range: $150 - $199
Rating: 4.8

Mission Critical IT and Cybersecurity Services

CTS delivers comprehensive IT and cybersecurity solutions to meet the unique demands of growing organizations. We have deep expertise in supporting K-12 educational institutions, nonprofits, and commercial businesses; however, our team is equipped to handle the complexities of IT across a variety of sectors.

Min project size
$5,000+
Hourly rate
$150 - $199 / hr
Employees
50 - 249
Locations
Brooklyn, NY
Year founded
Founded 2010
Languages
Timezones

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

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Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $150 - $199 /hr

Rating for cost 4.7 /5

What Clients Have Said

CTS offers competitive pricing that fits clients' budgets, emphasizing value for cost. They effectively manage projects for K-12 schools and non-profits, delivering quality IT services and infrastructure support, with positive feedback on responsiveness and project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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CTS Review Insights

Overall Review Rating

4.8

Quality 4.8
Schedule 4.8
Cost 4.7
Willing to Refer 5.0

Top Mentions

Review Highlights

Need for Improved Training Resources

One client suggested that CTS could enhance their service by providing user guides or training resources for new team members, indicating a potential area for improvement in onboarding processes.
Positive Feedback on Customer Orientation

Clients frequently highlight CTS's customer-oriented approach, praising their focus on understanding client needs and delivering solutions that align with business goals.
Proactive Problem Solving and Adaptability

Clients valued CTS's ability to anticipate potential challenges, offer preemptive solutions, and adapt to changing requirements, showcasing their problem-solving skills and flexibility.
Commitment to Education Sector

CTS is highly regarded for their commitment to the education sector, providing specialized services for schools and understanding their unique needs, which enhances their reputation in this niche market.
High-Quality Service Despite Scaling

Even as CTS has expanded, clients report that the quality of service and personal attention has remained consistent, demonstrating the company's ability to maintain standards while growing.
Successful IT Infrastructure Projects

CTS has successfully completed various IT infrastructure projects, including network buildouts, cybersecurity protocols, and cloud migrations, resulting in improved operational efficiency and user experience for clients.

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CTS Reviews

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IT Managed Services
Confidential
Oct. 2015 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"CTS was professional and delivered on time throughout the engagement."

Oct 23, 2025

Consultant, Stephen Falla Riff

Stephen Falla Riff

Other industries
Queens, New York
1-10 Employees
Online Review

CTS provides comprehensive IT support and E-Rate compliance services for a consulting company. The team is responsible for ensuring reliable operations and regulatory adherence.

Thanks to CTS's efforts, the client has consistently upgraded their IT systems with minimal service interruptions. The team has delivered on time, demonstrated professionalism, and understood the unique needs of charter schools. The client is delighted and has no suggestions for improvement.

BACKGROUND

Introduce your business and what you do there.

I work in consulting, providing management consulting and executive leadership for nonprofits and charter schools. Previously, I served as the executive director of a charter school in New York City, where I oversaw operations and strategic initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CTS?

We needed support for our IT manager, assistance with installing IT networks, and help with E-Rate compliance for our charter school. Our goal was to ensure reliable IT operations and compliance with complex regulatory requirements.

SOLUTION

What was the scope of their involvement?

CTS provided comprehensive IT support, including end-user support for all technology-related issues, network monitoring to prevent outages, server infrastructure management with patching and security, hardware and software deployment and procurement, and strategic technology planning through annual assessments and quarterly reviews.

What is the team composition?

There were between two and five team members from CTS assigned to our project.

How did you come to work with CTS?

We found them through a referral. We chose them due to their high ratings, they're close to our location, are a culture fit, offer good value for cost, and our company values aligned

What is the status of this engagement?

The engagement with CTS began in October 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We consistently upgraded our IT systems to meet the needs of a growing charter school, and almost never experienced service interruptions. Our internet capacity was upgraded nearly every year, enabling us to purchase and deploy all necessary software and hardware for the school.

How did CTS perform from a project management standpoint?

CTS was professional and delivered on time throughout the engagement. We communicate via emails and messages.

What did you find most impressive about them?

I was particularly impressed by their understanding of the unique needs of charter schools and their expertise with the complex E-Rate program.

Are there any areas they could improve?

Overall, there is nothing I would suggest for improvement.

RATINGS

5.0

IT Managed Services
Confidential
Aug. 2025 - Ongoing

4.5

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

"CTS has been punctual and collaborative. They listen and are capable."

Oct 6, 2025

Director of Technology, United Nations International School

Adam Archer

Education
New York, United States
201-500 Employees
Online Review
Verified

CTS provides managed IT services for an international school, which includes infrastructure monitoring, lifecycle management, incident response, configuration management, and phone system upgrades.

CTS has provided quality oversight of the client's network systems and resolved legacy issues. The client's internal staff reports faster resolution times and appreciates the ability to access CTS's roster of experts. CTS's billing and customer service are organized and punctual.

BACKGROUND

Introduce your business and what you do there.

The United Nations International School offers a global K-12 education focused on academic excellence, cultural diversity, and the values of the United Nations, serving both UN families and others seeking an international learning environment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CTS?

We needed help managing our technology infrastructure, including our network, firewalls, switches, structured cabling, and phones.

SOLUTION

What was the scope of their involvement?

CTS provides managed services for our technology infrastructure. Their work includes ongoing monitoring, hardware lifecycle management, incident response, and configuration management. We also have an ongoing service contract with them for upgrading our phone system.

What is the team composition?

Our internal team of 6 works with an account manager and team of experts including project managers, network admins, phone system admins.

How did you come to work with CTS?

CTS was a referral from a previous colleague who started working with them. They applied to our request for proposal. We chose them because they focus on independent schools, so they know our needs. Additionally, they have staff in Brooklyn who can come on-site as needed.

What is the status of this engagement?

We started working together in August 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CTS has provided quality oversight of our network systems, which has been successful, including resolving some legacy issues. Our internal staff reports faster resolution times and appreciates the ability to call and get access to a roster of experts who respond swiftly. We no longer need to provide data about our assets because CTS has it all on file. Their billing and customer service are organized and punctual. Our large phone system upgrade is imminent and going well.

How did CTS perform from a project management standpoint?

CTS has been punctual and collaborative. They listen and are capable. We communicate via videoconferences, a ticketing system, and in-person meetings. They're flexible.

What did you find most impressive about them?

CTS's accessibility to collaborate in many forms, regular follow-ups, and customer service-oriented culture are impressive.

Are there any areas they could improve?

Not at this time.

RATINGS

4.5

Cybersecurity IT Managed Services IT Strategy Consulting
$50,000 to $199,999
Jan. 2025 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They were very responsive and eager to support and help."

Oct 3, 2025

Senior Director of Operations, Array Education

Shahrzad Makaremi

Education
New York City, New York
51-200 Employees
Online Review
Verified

CTS provides managed IT services for an education programming support company. The team is tasked with providing tech support to improve the client's IT services and customer support.

CTS has helped the client improve their IT services, as reflected in the client's positive ratings. The team has demonstrated effective project management and communication through virtual meetings and email updates. CTS has been responsive and eager to support the client's needs.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Director of Operations of Array Education

Describe what your company does in a single sentence.

Array Education works in education and education programming support!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CTS to accomplish?

Better IT Support
Better Customer service
Savvier techs

SOLUTION

How did you find CTS?

Online Search
Referral

Why did you select CTS over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Referred to me

How many teammates from CTS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

CTS is supporting us with Tech Support and they have been wonderful!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher rating on IT services from our staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very good project management and very good communication. Highly recommend CTS for this.

What was your primary form of communication with CTS?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They were very responsive and eager to support and help.

Are there any areas for improvement or something CTS could have done differently?

RATINGS

4.5

IT Managed Services
Less than $10,000
May 2024 - May 2039

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They deliver on time and are responsive to our needs."

Aug 28, 2024

Director, New York City Alliance Against Sexual Assault

Mark Cardona

Non-profit
New York City, New York
1-10 Employees
Online Review
Verified

CTS provides ongoing IT-managed services for a sexual assault advocacy organization. The team is responsible for managing IT services for the client and offering tech support.

CTS' efforts have received positive acceptance from the client. The team has provided timely deliverables and been responsive to the client's needs throughout the engagement. The team communicates via virtual meetings, emails, and messaging apps. The client has no complaints about CTS' performance.

Showing 11-14 of 14 Reviews

Our Story

CTS is guided by core values that reflect our dedication to our clients and their missions.

Empathetic and Client-Centric
Educational and Informative
Transparent and Honest
Expertise and Experience
Proactive and Future-Proof
Secure and Compliant

Today, CTS supports mission-driven organizations across the country, upholding the values instilled by its founder: hard work, frugality, value-consciousness, innovation, automation, and a rich customer experience.

Meet the Team

Sachin founded CTS in 2010, after a decade on Wall Street. His vision for CTS was shaped by his dedication to education and the need to support mission-driven organizations with limited IT budgets.

Bryan leads teams in Strategic Planning, Account Management, Solutions Architecture, and Product Innovation, driving growth and ensuring exceptional service for a diverse client base.

What Sets Us Apart

CTS is built on trust and proven by loyalty

Our clients stay because results speak louder than promises. With a 97% lifetime retention rate (and 100% renewals in 2024), we don’t just earn business, we earn lasting loyalty by delivering measurable value that keeps clients ahead.

CTS is shaping the future of the client experience

At CTS, we’re actively transforming how support works, making it faster, smarter, and more connected. From rolling out chat-enabled support to expanding our dedicated service pods, we’re creating a client journey designed for real-time responsiveness and lasting impact.

Security is in our DNA

CTS has made significant investments in our cybersecurity posture to protect our clients. We’ve deployed phishing-resistant MFA across all client-facing systems and maintain rigorous third-party cybersecurity assessments to ensure our systems are secure, resilient, and trusted by our clients.

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Verified Client Reviews: 13

Overall Review Rating: 4.8

Source: Clutch

Last Updated: November 17, 2025

Business Entity

Business Entity Name	Charter Technology Solutions, LLC
Source	Delaware Division of Corporations
Jurisdiction of Formation	Delaware
Date of Formation	January 13, 2014
Status	Active
Last Updated	January 6, 2024
ID	5472476

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Learn More About The Clutch Verification Process

Locations (6)

132 32nd Street, Suite 310 Brooklyn, NY, United States 11232

50 - 75

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Array Education

(1)

Shahrzad Makaremi

Seton Education Partners

(1)

Zoranlly Burgos

United Nations International School

(1)

Adam Archer

Additional Connections

(4)

CTS

Mission Critical IT and Cybersecurity Services

2 Languages that we service

38 Timezones that we service

6 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

CTS Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Need for Improved Training Resources

Positive Feedback on Customer Orientation

Proactive Problem Solving and Adaptability

Commitment to Education Sector

High-Quality Service Despite Scaling

Successful IT Infrastructure Projects

Reviews mentioning:

CTS Reviews

IT Managed Services for Consulting Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for International School

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Managed IT Services for Educ Programming Support Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT-Managed Services for Sexual Assault Advocacy Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Meet the Team

Sachin GujralFounder & CEO

Bryan LukralleChief Strategy Officer

What Sets Us Apart

Quick Facts

Verification

Business Entity

Credit Report Results

Location

Locations (6)

Contact

Connect with CTS on Social

Connections

Array Education

Seton Education Partners

United Nations International School

Additional Connections