CreativeWeb

BACKGROUND

Introduce your business and what you do there.

I own the business. We have three e-commerce businesses in the UK and in one of them, we sell audio vacuum tubes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We were trying to reach as many customers as possible with the budget and facilities we had.

SOLUTION

What was the scope of their involvement?

Creative Brand designed our Magento website that’s integrated with PayPal, and they migrated all the product data to it. They also designed our branding and logo, and they’re currently handling SEO and website security.

We’re in a niche market so it’s very difficult to have an image. We have to describe our products in a way that people can understand, to make it easier for them to click and buy. This is one of the major areas where Creative Brand helps us.

They’ve offered us social media marketing services, but we don’t have the kind of business that would go well with that.

What is the team composition?

I have two points of contact, their director and a technician. I don’t know how many people are working behind the scenes.

How did you come to work with Creative Brand Design?

I live in a small village in the southeast of the UK, and I’m a believer in supporting local businesses. Creative Brand Design is based in the locality, and that’s how I got involved with them.

How much have you invested with them?

We’re spending $5,000–$10,000 per year with them.

What is the status of this engagement?

We started working with Creative in May or June 2014. We had a major upgrade in 2019, and we’ve had two redesigns in-between. The collaboration is still ongoing, as we’re planning to do a Magento upgrade.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The results are pretty good. We started with sales of £50–£60 per day, but now, we’re getting £400 per day just on the website alone.

How did Creative Brand Design perform from a project management standpoint?

It’s very easy to contact them if we have any issues and we get replies quickly to our emails. Either they fix the issue straight away, or they schedule it for us. They’re quite busy, so I wouldn’t expect them to fix an issue within five minutes, but they get things done.

They provide us a platform where we can check the progress of the work. Most of the communication is through email, because it provides a log of the conversations as opposed to phone calls.

What did you find most impressive about them?

They’re people that we can actually talk to. Interactions with certain providers can be quite robotic. Here, I get responses from people I can relate to.

Are there any areas they could improve?

They need to get even bigger. They have a huge volume of work, so they need to expand.

Do you have any advice for future clients of theirs?

I’ve recommended them to a couple of people already.

BACKGROUND

Please describe your company and your position there.

I am the director of Cranfold Developments a Property Development company based in Surrey & West Sussex

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design?

To build a website in order to give us an online presence to showcase our developments to potential purchasers as well as advertise the contracting side of the business.

SOLUTION

How did you select this vendor and what were the deciding factors?

Having reviewed web designers in our area we decided on Creative Brand Design due to the professionalism and knowledge.

Describe the project in detail and walk through the stages of the project.

After a number of meeting to discuss the brief and goals of the project, we received various design options for the main page. Once the theme was chosen, the design was finalised with feed back provided at various stages.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked closely with two people, a project manager and a designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was completed on time and on budget. Site traffic has increased significantly and we continue to receive positive feedback on the website.

How effective was the workflow between your team and theirs?

The project manager was easy to communicate with and we received frequent updates both in person and via phone.

What did you find most impressive or unique about this company?

Their knowledge and understanding of the brief and their ability to take this through to the end.

Are there any areas for improvement or something they could have done differently?

Nothing. Very impressed throughout every stage of the process.

BACKGROUND

Introduce your business and what you do there.

Our organization is a think tank for coming up with policy ideas for economic growth. I’m the director of the campaign.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We needed a new website that was more bespoke, modern, and more accessible for the publications that we print. 

SOLUTION

What was the scope of their involvement?

Creative Brand Design created a new WordPress website for us with 5–6 different pages. It was a relatively simple brief, but they came up with an attractive design, provided content creation, and did some research on the sector. They also provided us with wireframes and did some SEO work as well. The site already went live, but they still do some specific work for us from time to time.

What is the team composition?

I had a main contact point who was partly involved with the design, a person who was responsible for the wireframes and production, and I had somebody who dealt with the SEO and post-launch issues.

How did you come to work with Creative Brand Design?

I researched for companies who were able to do this type of project, and I was impressed by some of the work that Creative Brand Design had done.

How much have you invested with them?

We invested around $10,000.

What is the status of this engagement?

Our ongoing partnership started in January 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

First of all, we’ve had a significant upgrade in the number of website hits we garnered — we’ve probably quadrupled the traffic we’ve been getting which is good. I’m also very happy with the look and feel of the site, as it’s very user-friendly.

How did Creative Brand Design perform from a project management standpoint?

They have an integrated project management system which you get access to once you use them. It’s so easy to comment on everything, and the wireframes and designs get along interactively with the system that they use. The team also stayed on top of the timetable. It was originally set to launch in March, but was pushed back to mid-April as we were getting content to them a bit late.

Most of our communication was done by phone, and then it subsequently moved to either by email or through the dedicated project management system.

What did you find most impressive about them?

I never spoke about this, but whenever I want to contact them, they’re always available. They’re also responsive when it comes to ideas, so if I had a rough idea, they would be the ones to flesh it out.

Are there any areas they could improve?

Not really. There were a couple of minor issues I noticed when the site went live, but they resolved them pretty quickly.

Do you have any advice for potential customers?

I believe the key thing is to spend some time thinking about what you want out of the website before you start. I had a bit of a blank canvas when I started with them, but it was partly because I didn’t want to interfere with their creative juices. However, I also think they wanted more input from me at the beginning about what I wanted to achieve, so it’s also important that you give them ideas.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of CTR Developments. We’re an engineering company that mainly focuses on designing and building race cars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We needed their team to update our existing website.

SOLUTION

What was the scope of their involvement?

Our website was up and running for many years, and we hadn’t really thought about updating it until our customers started to notice that it was already outdated. We then thought it was about time to jump in the trend and improve our website to potentially increase our revenue. 

We initially tasked Creative Brand Design with redesigning our main logo before deciding to push through with the refurbishing of our site since we were pleased with how the logo turned out.

Creative Brand Design used WordPress to develop our platform — they changed its theme to make it look more professional yet modern, while our team was in charge of generating web content since it was product-specific. We let them take over the UX design phase so long as they subscribed to our goals and color preferences.

What is the team composition?

We work with one project manager and a team of three designers and developers.

How did you come to work with Creative Brand Design?

I found their team online after looking for a design agency to help us with our site update needs. Apart from their affordable services, we were also impressed with their online portfolio, so we decided to onboard them right away.

How much have you invested with them?

We spent about $6,000 on both the logo and the website.

What is the status of this engagement?

The project ran from June 2020–April 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t sell essential products that people would consume every day, but we could definitely say that our sales went up since Creative Brand Design reworked our website. 

Our customers found it easier to contact us, and that wouldn’t be possible, had it not been for our new website. We also got positive feedback on its functional and modern look, and our new logo was equally well-received by our customers. Overall, their team’s efforts had a beneficial impact on our business.

How did Creative Brand Design perform from a project management standpoint?

Our main communication channels with Creative Brand Design were phone calls and emails. Their team was keen on structuring the project flow, so there weren’t any difficulties when it came to understanding each phase of the project. 

While there were instances wherein deadlines were not met, they made sure to deliver everything we needed so the timeline wouldn't be compromised. In terms of project management, I’d give them a seven out of ten.

What did you find most impressive about them?

Their team’s supportive nature definitely stood out — it’s an important aspect for us because we’re not a huge company with corporate sponsors. We were always assured that they valued our partnership, and that was an integral part of the project’s success.

Are there any areas they could improve?

There were instances wherein I felt the need to chase them for updates. I was aware that the project was going smoothly, but I would appreciate frequent updates to see where we were at in terms of the timeline that we set.

Do you have any advice for potential customers?

Make sure to relay your goals clearly and set up everything you need in terms of prototypes and project plans. They’ll take it from there and deliver what you need.

BACKGROUND

Please describe your company and position.

I am the Communications Executive of an accouting firm

Describe what your company does in a single sentence.

A leading UK accountancy firm offering audit, tax, advisory, and business services to support organisations across multiple sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CreativeWeb to accomplish?

• Update our brochures so they looked sharper and more consistent
• Get a clear set of brand guidelines we could actually use day-to-day
• Make sure our client documents had a more professional feel

SOLUTION

How did you find CreativeWeb?

Referral

Why did you select CreativeWeb over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from CreativeWeb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We asked Creative to help tidy up our branding. They pulled together a new brochure design, gave us a consistent set of sub brand guidelines, and made sure our pitch decks and other documents all looked like they belonged together. The key bits we got were the brochure, updated templates for presentations, and a set of clear guidelines the team can follow.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The brochures look better and we’ve started using the new templates without any issues. Having the guidelines makes things easier when we’re pulling documents together. Overall it’s worked out well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They got things back to us when they said they would. If we asked for changes, they picked them up without any fuss. Communication was straightforward.

What was your primary form of communication with CreativeWeb?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was how they actually listened to what we wanted and kept things simple. The designs looked right for our firm without overcomplicating it, and the whole process felt easy to manage.

Are there any areas for improvement or something CreativeWeb could have done differently?

The only thing I’d mention is the timescales. A couple of bits took a bit longer than expected, though to be fair some of that was on our side too.

BACKGROUND

Introduce your business and what you do there.

I'm the business development manager at Peter East Associates. We provide internationally recognized dangerous goods training and consultancy services. We offer in-person, online, and on-site courses to ensure the safe and compliant transport of hazardous materials by air, road, sea, or rail.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CreativeWeb?

We needed help building a new website and creating some new brand colors to give the look and feel of our brand a refresh.

SOLUTION

What was the scope of work?

CreativeWeb designed, built, and launched a brand-new website with a news page, live reviews, and integrated course booking functionality. The course booking features allow our customers to log in and book a place on a course. 

What is the team composition?

We worked with four teammates from CreativeWeb, but one was the key project manager.

How did you come to work with CreativeWeb?

We found CreativeWeb through an online search. We chose them over other options because of the quality of their designs. We liked the other websites they had worked on and felt that the team was a good fit for our project. Their proposal was straightforward, and the team knew their stuff.

What is the status of this engagement?

We worked together from July–December 2024 and they continue to provide support to our site.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

CreativeWeb delivered an SEO-optimized, well-designed website with a great UX and we've seen an uptick in bookings and Google rankings.

How did CreativeWeb perform from a project management standpoint?

CreativeWeb's project management was good, and they delivered on time. We primarily communicated via email and phone.

What did you find most impressive about them?

CreativeWeb's speed of response when it really matters was impressive. Just this week our website went down due to a server error, and before we even noticed, they were working on getting it fixed. It was back up and running in two minutes.

Are there any areas they could improve?

Greater clarity on the SEO elements of the project.

BACKGROUND

Please describe your company and position.

 I am the Digital Marketing Manager of a medical company 

Describe what your company does in a single sentence.

We’re a private mental health partnership providing expert assessments and treatment for adults, children, and families nationwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Create a calm, patient-focused website
• Streamline mobile and booking journeys
• Boost SEO for key services

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• Close to my geographic location
• Company values aligned

How many teammates from Creative Brand Design were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full website redesign with mobile-first development, SEO optimisation, content migration, and improved booking functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in faster site speed, a increase in traffic, and a noticeable increase in online booking conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed the project efficiently, delivered all items on time, and responded quickly and effectively to any requests or feedback throughout the process.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was really impressed by how they balanced creativity with a strong focus on user experience, making the whole process smooth and collaborative

Are there any areas for improvement or something Creative Brand Design could have done differently?

Honestly, the process was very smooth overall, but a little more time for internal feedback rounds would have been helpful at certain stages.

BACKGROUND

Please describe your company and position.

I am the Recruitment Consultant of a business services company

Describe what your company does in a single sentence.

We help Private Equity and Finance professionals take the next step in their career by connecting them with leading investment firms across the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Attract high-calibre candidates considering a move into Private Equity.
• Showcase industry insights and recruitment expertise within the PE sector.
• Generate qualified candidate leads through targeted campaign outreach.

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Close to my geographic location

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a standalone campaign microsite to support a Private Equity recruitment drive. The site needed to be mobile-friendly, quick to load, and focused on lead generation for high-calibre candidates. Key deliverables included design, development, a lead capture form, basic SEO setup, and tracking for LinkedIn campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We had a really solid response in the first few weeks after launch. The site gave us somewhere clear to direct candidates from LinkedIn, and we had a good flow of relevant CVs coming through. It made our outreach feel a lot more targeted and professional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were easy to work with and kept things moving. They were clear on timelines and delivered when they said they would. Any tweaks or feedback we had were picked up quickly, which made the whole process straightforward.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really got what we were trying to do with the campaign and didn’t overcomplicate things. The design hit the right balance between professional and engaging, and they were quick to turn things around without loads of back and forth.

Are there any areas for improvement or something Creative Brand Design could have done differently?

Maybe a bit more guidance on copy at the start would’ve helped, but overall they kept things simple and got the job done well.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of SiTESPAN LLC, a design builder for highly technical facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Creative Brand Design?

We needed to communicate our services in as few words as possible, using eye-catching images and graphics. We wanted a WOW factor to differentiate our services from our competitors.

SOLUTION

What was the scope of work with Creative Brand Design?

Creative Brand Design handled all layout design, SEO optimization, and graphics for the website. The team optimized the layout and imagery to keep the viewer engaged as the story of our company was portrayed.

What is the team composition?

We communicated with as many as four teammates from Creative Brand Design.

How did you come to work with Creative Brand Design?

We found Creative Brand Design through an online search. The samples of past work presented on their website showed the ability to take graphical design further than their competitors.

What is the status of this engagement?

We worked together from March–May 2025. We have continued using their services to maintain and enhance the website on a monthly basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Creative Brand Design delivered a better refined description of our services. We expect to see several hundred percentage points of traffic and engagement over our previous website.

How did Creative Brand Design perform from a project management standpoint?

Creative Brand Design reacted quickly and stayed on the timeline. We received updates for review at each milestone, including the draft home page, subpages, and wireframe designs. The team implemented any changes we asked for and provided options and solutions.

What did you find most impressive about them?

We were most impressed with Creative Brand Design's knowledge and process for building a website while staying within budget and timeline. Most importantly, the team understood graphical design and created a visually impressive website.

We have used several firms through our history, and CBD is the first to deliver on every vision we had for our website. CBD was the first and only firm capable of building a website that matched our aggressive vision.

Are there any areas they could improve?

There’s nothing Creative Brand Design could have done better.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of TouchPoint Software

Describe what your company does in a single sentence.

Church Management Software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Create a Website
• Design a Logo

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget
• Beautiful Website and Portfolio

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired CBD to first create a logo and brand kit that represented our company.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Logo
• Brand Kit
• Website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive during the process. They are still timely with ongoing communications. The project was delivered in a reasonable amount of time.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The websites they have created are beautiful and engaging. The custom interactive components pull you in to the site and make you want to explore further.

Are there any areas for improvement or something Creative Brand Design could have done differently?

They were great to work with.