Comrade Digital Marketing Agency

BACKGROUND

Introduce your business and what you do there.

We are a small law firm in California specializing in trust and estates and securities litigation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Web Agency?

We needed to bring in calls, good leads, and clients that want to use our services. We hadn’t been getting calls, so the traffic stopped. There wasn’t anything else we could do on the website to generate more leads so we had to make a change. It was an old website that hadn’t been changed for a very long time. The only thing we were really doing was more blog posts, and that stopped working too.

SOLUTION

What was the scope of their involvement?

They were responsible for the full redesign of the site. We told them what we do and what kind of consumer we were looking for. They came up with all of the creative work. We wrote the content ourselves but they gave us guidance on what we should write. We’re subject to very strict ethical rules, so I don’t know if it’s possible for anyone but a lawyer to write the content for a law firm’s website. They also implemented new SEO [search engine optimization] and PPC [pay-per-click] marketing strategies and provided tools to track client leads.

How did you come to work with Comrade Web Agency?

I Googled law firm website design and I was looking for experience. It seems to be an industry where there’s a lot of young people. I called a place that was very prominent on the web, and I couldn’t get a return phone call. I’d fill out the online form or I’d call, and it was a phone service that would answer. They told me to fill out the form and I told them that I had I filled it out three times already and was not filling it out again. Then I got a call from the sales director who’s in his car telling me how great they are, and it just didn’t give me a feeling of stability. I called the marketing director, and he asked to call me back after his guitar lesson. This was not the kind of killer instinct and professionalism that I was looking for in a long-term partner. When I called Comrade Web Agency, they answered the phone and spent an hour on the phone with me. They said they’d get me a proposal in a couple of days, which they did. The proposal wasn’t just an email. It came via email but it was ten pages and it looked like some thought had gone into it. It seemed to be a more stable, professional operation.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

In one year, our leads went up dramatically. All of our attorneys are busy, and our revenue is up significantly; we’ve also hired another attorney to handle the new work. Comrade Web Agency is serious but fun to work with and incredibly responsive. I would recommend them to anyone.

How did Comrade Web Agency perform from a project management standpoint?

They were excellent. Everything they’ve done has been excellent.

Are there any areas Comrade Web Agency could improve?

No. Since I know so little about SEO, I just know what’s on my screen. I’m sure they’re always trying to improve but from the customers’ end, I have no complaints. I can’t think of anything they could improve.

BACKGROUND

Could you describe your company and your role?

I’m the president of Digital Ad Agency. We do branding and digital strategy work for Fortune 500 companies.    

OPPORTUNITY / CHALLENGE

When you approached Comrade Web Agency, what was the business challenge that you were trying to address?

Finding a quality Web design and development firm.

Was there something about your old website that you wanted to improve specifically?

I had a decent website, but I don’t think it matched really well with what the company was trying to do and represented it well. So, I really wanted to go to a branding and a design process. I was able to handle the branding, but the design required more.

SOLUTION

Do you know which content management system that they used to build the website?

They used WordPress.

Did they also provide training and ongoing support service for the website?

They did. It wasn’t very necessary. WordPress is pretty straightforward.

How long did the project take?

Sixty days from start to finish.

When was it completed?

At the end of 2012.

What was your process for selecting Comrade Web Agency?

I reached out to some network people on LinkedIn and Facebook.

Comrade was given a good reference of quality work, good timing in getting it done, and keeping to the statement of work, which are all things I was looking for.

Can you give a sense of the size of this initiative, either in a cost estimate or a personnel work hour figure?

It was about $22,000 or $23,000.

RESULTS & FEEDBACK

In terms of the results, are there any metrics that you can share that indicate the success of the project?

We saw an increase in website views, probably 30 to 40 percent.

And how would you describe their performance?

Fantastic. I recommend them highly to everybody I do business with.

Is there anything unique or special about them compared to other vendors that you may have worked with in the past?

No. Quality is quality. They were able to present the design options and implement them quickly. They have a pretty good knowledge. Sometimes, the Web firms know design, but they’re not really good with development; or vice versa. What I like about Comrade was that they had a nice mixture of design and development.

Looking back on the project, is there any area that you think Comrade could improve on or that you would do differently?

Working through the process of how somebody contacts your site and then requests for more information would have probably been better, but maybe not their fault. It seems like when you get someone to your site, maybe there’s a way to capture more data.

Is that something that you might have approached them about?

I haven’t talked to them about it. It’s something I probably do need to chat to them about. 

BACKGROUND

Introduce your business and what you do there.

 I’m the facility manager of a healthcare company that manufactures custom orthotic and prosthetic devices.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Comrade Digital Marketing Agency?

 We needed help growing our business.

SOLUTION

What was the scope of their involvement?

 Comrade Digital Marketing Agency has designed our website, created content, managed advertising, and handled SEO. The team has completed the website, but they still handle SEO and content creation.

What is the team composition?

 We’ve worked with two teammates from Comrade Digital Marketing Agency.

How did you come to work with Comrade Digital Marketing Agency?

 Someone referred Comrade Digital Marketing Agency to me. I chose them because they seemed very knowledgeable and professional.

What is the status of this engagement?

 We started working together in 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 Since working with Comrade Digital Marketing Agency, we’ve noticed an increase in website traffic, leads, and sales.

How did Comrade Digital Marketing Agency perform from a project management standpoint?

 Comrade Digital Marketing Agency’s project management is good. We communicate via email.

What did you find most impressive about them?

 Comrade Digital Marketing Agency has created a beautiful and professional website.

Are there any areas they could improve?

 I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and position.

I am the President of Absolute Home Services

Describe what your company does in a single sentence.

We are a one stop shop for home repair, maintenace and renovations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• Increase Organic Leads
• Build new websites

SOLUTION

How did you find Comrade Digital Marketing Agency?

Referral

Why did you select Comrade Digital Marketing Agency over others?

Referred to me

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Comrade build a new website that was optimized for SEO. The are continuously building our organice search every month. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased organic traffic and leads

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Comrade's communication is top notch. They listen to your needs and deliver. They respond quickly to feedback. They also educate me on search. 

What was your primary form of communication with Comrade Digital Marketing Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Comrade Digital Marketing Agency's communication and expertise are impressive.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Digital Marketing & Growth of Passport Inc.

Describe what your company does in a single sentence.

Saas mobility apps

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

Generate high-quality leads from paid search

SOLUTION

How did you find Comrade Digital Marketing Agency?

Clutch Site

Why did you select Comrade Digital Marketing Agency over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for the cost

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Deliver high-quality leads that successfully convert to marketing-qualified and sales-qualified. 
2. Use iterative testing to improve the performance of ad campaigns 
3. Use conversion rate optimization to improve unit economics over time

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team at Comrade (Reed and Michael) successfully delivered on our objectives and helped my team deliver an industry-leading 5.7x ROAS from our PPC campaigns.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team didn't only deliver everything on time, but they were also in constant communication with us via email and Slack.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comrade was great all around.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of (a/an) Other Industry

Describe what your company does in a single sentence.

Sells deicing products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• Brand Recognition
• Inbound Lead Generation
• Digital Presence online

SOLUTION

How did you find Comrade Digital Marketing Agency?

Referral

Why did you select Comrade Digital Marketing Agency over others?

• Pricing first our budget
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

• Re-platform Website
• SEO
• PPC
• Optimize Website for SEO
• Blog Posts
• Backlink Building
• Directory Profiles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Qualified Leads
• Website Traffic
• Google Ranking

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with Comrade has been up and down. There has been a lot of transition with staff so that always takes a step back. Blog posts have not been completed consistently on time. Services such as Email Campaigns and Retargeting Ads were never offered to us even though they were part of our plan. However they respond to our emails quickly, and our monthly meetings happen regularly.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

Our google ranking did raise significantly within a two year period.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

Would like to see more creativity in when discussing our annual plan for the company, instead of continuing to do the same thing each year.

BACKGROUND

Please describe your company and position.

I am the Operations Manager of HitRate solutions
Describe what your company does in a single sentence.

Hitrate Solutions is an outsourcing business company that offers a variety of solutions, including outbound calling, inbound calling, virtual receptionist, virtual assistant, and telephone answering service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Comrade Digital Marketing Agency to accomplish?

• We hire Comrade to help us Improve our website and generate more leads.

SOLUTION

How did you find Comrade Digital Marketing Agency?

Online Search
Why did you select Comrade Digital Marketing Agency over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Comrade Digital Marketing Agency were assigned to this project?

2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.

Comrade handles our SEO and website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in revenue,

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Comrade is very responsive, delivers on time, and is easy to work with.

What was your primary form of communication with Comrade Digital Marketing Agency?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Comrade has a great company culture, impressive Customer service, and Industry leadership.

Are there any areas for improvement or something Comrade Digital Marketing Agency could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

EZPlay makes and sells indoor playground for toddlers and kids. I am one of the co-founders.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency, and what were your goals?

Create a new e-com DTC website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Heard of them by word of mouth

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Comrade agency handled everything from start to finish. We discussed our idea of what it should be and they handled the design, development and launch of the new website.

How many people from the vendor's team worked with you, and what were their positions?

I worked directly with our account manager that handled all of the communications and questions/requests that we had.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Brand new website was launched with a new theme, design and functionality. We saw an increase in site speed as well as an improved conversion rate.

Describe their project management style, including communication tools and timeliness.

Everything was handled through our account manager. We discussed the design and the main functionality that we needed. All important steps were discussed and brought to our attention. We could follow along on the design process and everything was organized and professional.

What did you find most impressive or unique about this company?

Organization and professionalism. Working with many other web dev teams this was so far the best experience.

Are there any areas for improvement or something they could have done differently?

There were some fixes that needed to be done after the site was launched, but they addressed them very quickly and I have no issues with that.

BACKGROUND

Please describe your company and your position there.

I am an operations manager in security system integration company located in Illinois.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency?

Our website became outdated and didn’t fit to current market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a reliable company that can quickly do high-quality work

Describe the project in detail and walk through the stages of the project.

The team developed an action plan, organized online meetings to discuss the most important wishes, took into account all requests, promptly responded to edits, proposed several design options and delivered the project in a timely manner.

How many resources from the vendor's team worked with you, and what were their positions?

2 representatives constantly worked with us, providing support and timely feedback

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were satisfied with our website project. Now we work on SEO promotion, there are no complaints, they do everything quickly and efficiently. We cooperate on an ongoing basis

How effective was the workflow between your team and theirs?

They are attentive to detail and are able to work on any of our wishes.

What did you find most impressive or unique about this company?

It is very convenient that in one organization you can close most of the questions: create a website for every taste and need, promote a website, launch an advertising campaign. There is no need to look for all specialists from different organizations, everything is integrated in one company!

Are there any areas for improvement or something they could have done differently?

No complaints

BACKGROUND

Please describe your company and your position there.

I'm the owner of a low voltage systems contractor company, which focuses on design and implementation of complex security systems for commercial and industrial facilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Comrade Digital Marketing Agency, and what were your goals?

We wanted to improve our online presence and expand our reach. We hired Comrade to build a new web site and provide digital marketing services.

SOLUTION

How did you select Comrade Digital Marketing Agency and what were the deciding factors?

We talked to couple other companies, Comrade's team was selected because their price was reasonable and they previously did work for a client of ours, who was also very happy with results.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They reworked the web site structure, updated pages and web forms. They are managing our blog and social media campaigns.

How many people from the vendor's team worked with you, and what were their positions?

We've been assigned an account manager and a project manager. Their director of marketing strategy is participating in weekly update calls as well.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our web traffic has been steadily growing and we started getting high quality leads from our web site.

Describe their project management style, including communication tools and timelines.

The changes and updates requested are being done quickly. Their communication and responsiveness is top notch both via email and phone.

What did you find most impressive or unique about this company?

Their experience and ability to educate us on the subject and also help us to select the most cost effective yet efficient strategy to reach our goals

Are there any areas for improvement or something they could have done differently?

They've been meeting and exceeding the expectations every time.