Web & Mobile Development for Business Services Company
- IT Strategy Consulting Mobile App Development Web Development
- $200,000 to $999,999
- June 2024 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"What stands out most about CodeIdea is their ability to combine technical excellence with deep product thinking."
- Business services
- Armenia
- 1-10 Employees
- Online Review
- Verified
Codeidea LLC has developed a web and mobile app for a scheduling platform. The team has worked on UI/UX design, front- and backend development, API integration, and post-launch support and maintenance.
Codeidea LLC's has work reduced the client's administrative workload by 50%, decreased no-shows by 30%, and resulted in a 99.9% uptime. The team is highly responsive, timely, and collaborative. They follow an Agile methodology and use Jira and Slack as their main project management tools.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of LineMe
Describe what your company does in a single sentence.
Simplify scheduling with our intuitive web and mobile app. Real-time booking, automated reminders, and robust security.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Codeidea LLC to accomplish?
- Web and Mobile Platform Development
- Listing & Inventory Management
- User and Role Management
- Reporting & Visualization
- Third-Party API Integrations
- Post-Launch Support & Maintenance
SOLUTION
How did you find Codeidea LLC?
- Online Search
- Referral
Why did you select Codeidea LLC over others?
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from Codeidea LLC were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Objective
To design, develop, and maintain a comprehensive scheduling and booking system that simplifies appointment management, enhances client communication, enables secure payment processing, and delivers high operational efficiency for service-based businesses.
Key Areas of Work
1. Product Strategy & Architecture
Defined core user personas and industry targets (salons, clinics, fitness coaches, etc.)
Designed scalable SaaS architecture with modular features to support future growth
Ensured GDPR compliance and data security from the start
2. UI/UX Design
Conducted user research and created wireframes and prototypes
Developed intuitive, responsive interfaces for desktop and mobile
Designed customizable booking pages aligned with business branding
3. Backend Development
Built a robust Laravel-based backend with RESTful APIs
Developed multi-tenant infrastructure to serve multiple businesses securely
Integrated Google Calendar and other external services
4. Frontend & Mobile Development
Developed a fully responsive web dashboard using Vue.js
Built native mobile applications for iOS and Android using Flutter
Ensured feature parity across all platforms
5. Core Functional Modules
Appointment Scheduling: Real-time booking, rescheduling, and cancellation with calendar sync
Client Management: Profiles, history, preferences, and communication tracking
Staff Management: Scheduling, task assignments, and performance tracking
Notifications: Automated email, SMS, and in-app reminders and alerts
Payments & Invoicing: Integration with secure payment gateways, invoicing, and financial tracking
Analytics & Reports: Dashboard with business insights, booking stats, and engagement metrics
6. Admin Panel
Role-based access control for business owners, managers, and staff
Tools for managing bookings, clients, payments, and analytics in one place
7. Infrastructure & DevOps
Deployed on scalable cloud infrastructure (DigitalOcean)
CI/CD setup for smooth updates and maintenance
Backup and monitoring solutions implemented for uptime and data protection
8. Support & Maintenance
Ongoing bug fixes, performance optimizations, and feature enhancements
User support system integrated (chat/help center)
Continuous feedback loop with users for product improvement
Key Deliverables
Product Requirements Document (PRD):
A comprehensive document outlining the functional and technical specifications of LineMe, ensuring clarity in scope, features, and development priorities.
Wireframes & UI Designs:
Designed intuitive and responsive interfaces for both web and mobile platforms, focused on user experience and optimized workflows for service providers and clients.
Responsive Web Application:
Developed a fully functional web platform, including an admin dashboard for businesses and a user-friendly booking interface for clients.
Mobile Applications:
Delivered native iOS and Android apps tailored for both clients and service providers, with full feature parity and offline access where needed.
API Layer:
Built a secure and scalable RESTful API to enable seamless communication between frontend, mobile apps, and backend systems.
Core Functional Modules:
Implemented key business features such as appointment scheduling, payment processing, user management, real-time notifications, and analytics.
Admin Portal:
Developed a role-based administrative interface that allows business owners and staff to manage bookings, clients, payments, and reporting efficiently.
Calendar & Payment Integration:
Integrated external services including Google Calendar for synchronization and Stripe (or other gateways) for secure online payment processing.
Automated Notification System:
Set up real-time communication tools including SMS, email, and in-app notifications to reduce no-shows and improve client engagement.
Security Implementation:
Enforced strong data protection measures including encryption, secure authentication, role-based access controls, and GDPR compliance.
Hosting & DevOps Setup:
Deployed the platform on a scalable cloud infrastructure with continuous integration/continuous deployment (CI/CD) pipelines and performance monitoring.
Documentation & Training Materials:
Delivered comprehensive documentation including user manuals, onboarding resources, and admin guides to support adoption and ongoing use.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Integration with Amazon SP-API, payment gateways, and external marketing tools
Customizable data dashboards and downloadable reports
Tools for bulk editing listings, tracking changes, and managing product details
50% Reduction in Administrative Workload:
Businesses using LineMe reported cutting their manual administrative tasks in half, thanks to automation in scheduling, payments, and client communication.
30% Decrease in No-Shows:
The implementation of automated SMS, email, and in-app reminders significantly reduced missed appointments by enhancing client engagement and clarity.
3X Faster Booking Process:
Clients are now able to book appointments in under a minute, improving overall customer experience and reducing friction during peak hours.
100% Adoption of Mobile Apps by Clients & Staff:
Both service providers and end-users are actively using the iOS and Android apps, reflecting strong usability and value on mobile.
Growing Customer Base:
In just 8 months, LineMe has onboarded dozens of businesses across multiple service industries, showing healthy user acquisition and product-market fit.
Real-Time System Uptime of 99.9%:
Thanks to stable DevOps infrastructure and continuous monitoring, the platform maintained near-perfect uptime, ensuring consistent availability.
Secure Payment Adoption:
Over 80% of businesses using LineMe have adopted online payments via integrated gateways, improving cash flow and reducing invoicing errors.
Positive Customer Feedback:
High satisfaction ratings from users, with feedback highlighting ease of use, improved organization, and professional presentation of booking pages.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
CodeIdea demonstrated strong project management throughout the development and rollout of LineMe. The team followed an agile methodology, breaking the project into sprints with clear milestones and regular checkpoints. This allowed for flexibility, rapid iteration, and frequent alignment with evolving business needs.
Timely Delivery:
All major deliverables—including the MVP, mobile apps, admin panel, and payment integrations—were delivered on schedule or ahead of deadlines. Their disciplined sprint planning and active backlog grooming ensured that features were prioritized based on real user needs without compromising timelines.
Responsiveness:
The team was highly responsive and collaborative. Feature requests, bug reports, and change requests were addressed quickly—typically acknowledged within hours and resolved in a matter of days. Regular updates, sprint demos, and review calls kept stakeholders informed and involved.
Adaptability:
As business needs evolved post-launch, CodeIdea adapted seamlessly, implementing new modules (e.g., analytics, staff scheduling) based on real user feedback without disruption to existing systems.
Communication & Transparency:
Project progress was tracked through tools like Jira and Slack, with weekly progress reports and clear visibility into timelines, risks, and dependencies. This ensured transparency and built trust throughout the engagement.
What was your primary form of communication with Codeidea LLC?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stands out most about CodeIdea is their ability to combine technical excellence with deep product thinking. They didn’t just build what was asked—they consistently anticipated business needs, proposed smarter solutions, and treated the product as if it were their own.
Their team demonstrated a rare balance of speed, precision, and adaptability, managing to deliver a complex, multi-platform SaaS product in just a few months without sacrificing quality. Additionally, their proactive communication, willingness to iterate based on real user feedback, and hands-on involvement post-launch created a true sense of partnership—not just a vendor-client relationship.
Their ability to create a fully scalable, white-label-ready platform that serves multiple industries speaks to both their architectural vision and market understanding.
Are there any areas for improvement or something Codeidea LLC could have done differently?
CodeIdea delivered exceptionally well across all major aspects of the LineMe project. If there’s any area with room to enhance an already strong process, it would be expanding their customer onboarding and education efforts as the platform grows. As LineMe began attracting more diverse clients, a more guided onboarding experience—such as interactive tutorials or dedicated setup support—could further accelerate adoption and reduce learning curves.
Additionally, while their agile process was efficient and highly collaborative, incorporating more real-time user testing earlier in sprints could help catch minor UX refinements even sooner. That said, CodeIdea was always quick to respond and adapt based on feedback, which made these adjustments seamless.
These are natural next steps for a team scaling a successful SaaS product—and CodeIdea has clearly shown they’re ready for that growth.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS