Classy Llama

BACKGROUND

Please describe your company and position.

I am the Director of Ecommerce of Tombow USA

Describe what your company does in a single sentence.

Tombow is today’s market leader for art, crafts, school and office products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Classy Llama to accomplish?

• Lower total cost of ownership by eliminating Magento overhead
• Increase marketing agility and control
• Create a growth ready foundation, supporting D2C + B2B

SOLUTION

How did you find Classy Llama?

We were already long time clients.

Why did you select Classy Llama over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Classy Llama were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build a base website on the Shopify platform to transition tombowusa.com from Magento. Services performed during the project included,:
● Development
● Design
● Consultation
● Scoping, Researching, and Solution Architecting
● Quality Control and Assurance
● Project Management
● Marketing Consultation and Execution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Platform cost reduced (est. 40%-65% annually)

Marketing agility increased significantly

D2C + B2B access in a single storefront provided

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was extremely organized with on-time delivery and very quick responses to any questions that we had.

What was your primary form of communication with Classy Llama?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team at Classy Llama really listened to what we were looking for and helped make recommendations. They also understood that we wanted to learn how to do a lot ourselves in Shopify, so they provided instructional videos that were incredibly helpful.

Are there any areas for improvement or something Classy Llama could have done differently?

Ensuring that all elements of the proposed design fall within scope of the project. There were a few things that we approved that ended up not being native to Shopify and not in the scope of the project, so they will be done post-launch.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a cabinet hardware distributor.

Describe what your company does in a single sentence.

Wholesale Cabinet Hardware Distributor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Classy Llama to accomplish?

• Launch a new website

SOLUTION

How did you find Classy Llama?

Online Search

Why did you select Classy Llama over others?

• High ratings
• Great culture fit

How many teammates from Classy Llama were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Created a ecommerce website on the Magento (Adobe Commerce) platform, a completely new build that all be brought in was product data. Added in ShipperHQ to determine freight rates for customers and any free freight thresholds customers achieved. Built out an integration from scratch to connect to our ERP for customer specific pricing, customer billing information and daily inventory updates. Also, created the path down from Magento into our ERP for orders that has greatly streamlined the ecommerce portion of our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced the time for orders to get into our ERP and out to our warehouse for delivery. Easier inventory uploads that are automatically ran each night. Daily customer updates are automatically ran each evening.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Things moved quickly, even though it felt like a long time, knowing we had a huge task ahead of us, it moved along nicely. Biggest hurdle that slowed project was response time from the ERP company.

What was your primary form of communication with Classy Llama?

Virtual Meeting

What did you find most impressive or unique about this company?

Just about all the employees we worked with were fantastic.

Are there any areas for improvement or something Classy Llama could have done differently?

Wish a few things may have been talked about more during exploration as they became out of scope once we were deeper into the project.

BACKGROUND

Please describe your company and position.

I am a former director of Classic Performance Products

Describe what your company does in a single sentence.

We are a aftermarket automotive parts manufacturer.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Classy Llama to accomplish?

• Stabilize and modernize the ecommerce platform (complete the Magento upgrade and migrate reliably to Nexcess)
• Clean up and structure legacy product data (ensure accurate, searchable, high-performance catalogs)
• Harden security and governance (proper credential/API management, SSH/SFTP setup, secure hosting)

SOLUTION

How did you find Classy Llama?

Referral

Why did you select Classy Llama over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Classy Llama were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with Classy Llama to step in and rescue the development and implementation of our new website—and they delivered. Their team brought structure, expertise, and follow-through to a complex project that involved multiple moving parts. They helped us finalize the design and introduced key enhancements, including a streamlined returns process, an intuitive part finder, and a significantly improved product detail page featuring clear specs and structured attributes.

One of our biggest technical challenges was integrating our Product Information Management (PIM) system with the site. Classy Llama helped clean up the sync between the two systems, ensuring our product data flowed accurately and was reformatted for a clean, user-friendly presentation.

They were also instrumental in launching our customizable product kits. These kits are a core part of our business, and we had never before had a website capable of offering customers the ability to configure products based on their needs. Thanks to Classy Llama, we now do.

Their experience with e-commerce, thoughtful solutions, and ability to work within our unique data structure made a meaningful difference in the outcome. We’re very pleased with the results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Shift from 1-star to Consistent 5-star Website Ratings

+333% Total Users (6 months post-launch)

+217% Sessions

Since launch, we've seen measurable improvements across the board: sales are up, customer engagement is up, website bounce rates have dropped, product engagement is up, and conversion rates for our configurable kits have exceeded expectations. Internal efficiency has improved as well—our team now spends less time troubleshooting product data issues, thanks to the cleaned-up PIM sync.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Classy Llama didn’t just offer off-the-shelf solutions—they took the time to understand our business, our tech stack, and our goals. They were proactive in addressing issues, thoughtful in their recommendations, and flexible when priorities shifted. Their team worked closely with ours, often anticipating challenges before they became problems and delivering solutions that aligned with both our internal workflows and customer expectations.

What was your primary form of communication with Classy Llama?

Virtual Meeting

What did you find most impressive or unique about this company?

What truly set Classy Llama apart was their people. Their team made us feel like more than just a client—they treated us like partners. From day one, it was clear they genuinely cared about the success of our eCommerce project, and just as importantly, they cared about the success of our customers.

As an automotive parts manufacturer, we have a deep responsibility to ensure customers are buying the right parts—especially when it comes to critical systems like steering, brakes, and suspension. Classy Llama understood that. They took the time to learn our business, listen to our concerns, and build solutions that help guide customers toward the right decisions.

Their empathy, attention to detail, and commitment to building a site that serves both our company and our end users left a lasting impression. It’s rare to find a team that’s technically skilled and genuinely invested—and Classy Llama delivered on both.

Are there any areas for improvement or something Classy Llama could have done differently?

While it's difficult to point to any shortcomings in our experience with Classy Llama, one thing to be aware of is that development can take time—especially when done right. Their team is thorough in their discovery process, and they don’t cut corners when it comes to testing. While that sometimes meant waiting a bit longer for features to roll out, the payoff was consistent quality and fewer surprises post-launch.