Branding for Pet Health Products Company
- Branding
- $10,000 to $49,999
- Jan. - Mar. 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"The level of thoroughness in their process was unique."
- Retail
- Berkley, Michigan
- 1-10 Employees
- Online Review
- Verified
Brandon Archibald developed a brand identity for a pet health products company. The team refined the client's logo, color palette, and brand usage guidelines and built the client's website.
Brandon Archibald delivered a professional brand identity, enabling the client to earn trust and stand out in a competitive industry. The team provided a clear roadmap for the product bundling and sales flows. The client praised the team's strategic thinking and exceptional design execution.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of Companions Animal Apothecary LLC
Describe what your company does in a single sentence.
We provide a comprehensive selection of expertly-curated pet health products and custom-compounded natural supplements.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Brandon Archibald to accomplish?
- Develop a Cohesive, Professional Brand Identity I needed to take the designs I had worked on myself and refine them into a polished, unified brand that would resonate with customers and position my company as credible from day one.
- Build a Website Aligned with Both Current and Future Needs My goal was to create a website that could handle sales, bundling, and organizational features beyond what templates or basic custom code could offer, while also setting a foundation for long-term growth.
- Gain Strategic Guidance Beyond Design Execution I wanted more than just design work — I needed a partner who could analyze my vision, understand my industry, and provide insights I hadn’t considered to help clarify my business direction.
SOLUTION
How did you find Brandon Archibald?
Referral
Why did you select Brandon Archibald over others?
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
The Brandon Archibald team began with a deep discovery process, including extensive questionnaires and collaborative discussions to understand my vision, my previous design work, and the competitive landscape in my industry. From there, they:
Branding & Visual Identity: Refined my initial logo and brand concepts into a cohesive identity system. This included logo redesign, typography, color palette, and brand usage guidelines that respected my original work while elevating it into a professional standard. They also ensured consistency across applications, so the brand feels established and trustworthy from the start.
Strategic Analysis: Provided an in-depth analysis of my business positioning and competitive environment, which clarified how to communicate my brand effectively. They acted not only as designers but as strategic advisors, pointing out areas for improvement and opportunities for differentiation.
Website Planning & Development: Conducted a comprehensive data-gathering and planning phase for my website project. They created a mind map outlining core features, sales flows, organizational structures, and future growth opportunities. This blueprint went beyond technical needs and served as a roadmap for my business growth. They are now building the website to integrate e-commerce, product bundles, and advanced organizational tools that go well beyond template solutions.
Throughout the process, communication was seamless despite working internationally, and the collaboration felt both structured and highly responsive to my feedback.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Professional Perception: Even in the early stages of launch, customers and community members consistently comment that our brand looks “established” and “professional.” This credibility has helped us quickly earn trust and stand out in a competitive industry.
Customer Response: Feedback from customers on both the brand and early marketing materials has been overwhelmingly positive. People often assume we’ve been around much longer than we have, which shows how effective the brand identity is at creating confidence.
Operational Clarity: The website planning process provided a clear roadmap that goes beyond design. The detailed mind map they created has given me a strategic framework for product bundling, sales flows, and future expansion—saving me significant time and money by avoiding trial-and-error.
Value for Investment: As a startup with a limited budget, I’ve had to measure ROI carefully. The work from Brandon Archibald has exceeded expectations in both scope and impact, giving me far more value than I anticipated for the investment made.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Brandon Archibald’s project management was excellent from start to finish. Despite working across time zones, communication was clear, consistent, and timely. They established a structured process with clear milestones and always delivered items on schedule.
What stood out most was how responsive they were to my needs. They took time to fully understand my vision, asked the right questions, and followed up with detailed documentation and deliverables. When I had new ideas, they were open to discussion but also provided candid feedback if something didn’t align with the overall brand strategy. This balance of collaboration and honest direction gave me confidence at every step.
Tools and processes were well-organized, and the level of detail in their planning (particularly for the website project) showed me they weren’t just executing tasks—they were anticipating challenges and opportunities ahead of time.
The collaboration felt seamless, professional, and genuinely supportive.
What was your primary form of communication with Brandon Archibald?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What impressed me most was how Brandon Archibald combined deep strategic thinking with exceptional design execution. They didn’t just make my brand look good—they understood my business, my market, and my long-term vision in a way that made the branding and website feel like growth tools, not just visuals.
The level of thoroughness in their process was unique. The discovery and analysis stages were more comprehensive than I imagined, and the website planning mind map felt like they had pulled my own thoughts out of my head, organized them, and added insights I hadn’t considered. That level of clarity is rare.
Most importantly, they were not afraid to challenge me when my ideas didn’t fit the bigger picture. Many agencies might accommodate everything to please a client, but Boris and his team had the confidence to protect the integrity of the brand. That honesty and partnership are what set them apart.
They elevated my self-developed brand into a polished, professional identity and delivered a website plan that felt more like a business growth strategy.
Are there any areas for improvement or something Brandon Archibald could have done differently?
No, this is the only company that checked all of my boxes for requirements and delivered.
RATINGS
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Quality
5.0Service & Deliverables
"The quality of both the creative work and the strategic insights exceeded my expectations."
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Schedule
5.0On time / deadlines
"All milestones were delivered on time, with clear communication. Even working across time zones, they stayed responsive and never caused delays."
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Cost
5.0Value / within estimates
"I measure ROI, and the value I received far exceeded the cost. The strategy, planning, and execution went beyond what I thought I was paying for."
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Willing to Refer
5.0NPS
"My only reservation in recommending them is reducing their availability for my own projects.