BrandBurp Digital

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of Jobtick Pty Ltd, an Australian on-demand marketplace for home services. We are a brand-new company, and we were prepared to launch two months ago. Unfortunately, our marketing campaign didn’t go as planned.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BrandBurp Digital?

We were ready to launch our platform, and we were looking for a company that could help us with a digital marketing campaign, SEO, and app optimization.

SOLUTION

What was the scope of their involvement?

We had a 12-month contract with BrandBurp Digital for digital marketing, SEO, and app optimization. The contract was very clear: we agreed to pay a 20% advanced payment, and the rest of the payment was based on monthly performance. In their contract, they assured us we’d reach milestones and goals based on a milestone plan. 

After we paid the 20% advanced payment, it took them two weeks to start the project. On February 13, 2021, we had our first meeting; they started posting on Facebook and Instagram two days later.

What is the team composition?

A team of four people worked on our project. 

How did you come to work with BrandBurp Digital?

We saw BrandBurp had five-star reviews on Clutch, and we thought that we could work with them. We also felt comfortable signing the contract knowing that everything was based on performance, and they had a 100% money-back guarantee.

We had two days of talking and negotiation, and then we signed a contract with them.

How much have you invested in them?

The total amount for the contract was about $44,460. We paid a 20% advanced payment of $8,892 via bank transfer.

What is the status of this engagement?

We signed the contract in February 2021, and a month later we stopped working with them because of a breach in contract.

RESULTS & FEEDBACK

Describe the impact this engagement has had on your business.

From day one, I was sure that they were not qualified nor professional. We had to review everything for approval before posting, and I had to spend hours editing and changing the content. They are an India-based company and in our negotiation, they assured us that they could work to Australian standards. Their English, content, and writing were way off standard. We kept correcting them, and I complained that their content and writing were very poor.

We weren’t able to publish or use the content provided. I insisted that if we were going to go ahead, we should have a content writer that fully knew English. They accepted that and said they would get a native Australian content writer. After a month of activities, we didn’t achieve any of the metrics that they guaranteed us. Then, they sent us an invoice for $2,200, which wasn’t part of the contract. The contract stated that they would invoice me when they reached the first monthly milestone.

Before we started working with BrandBurp, we had 3,000 followers on Instagram and LinkedIn. They started using bots to increase our reach, and our followers went up by thousands overnight. I reminded them that the contract was based on organic — not artificial — growth. I told them to stop doing those things as it wasn’t going to help. They said they only did it to get people believing that there are followers, but it wouldn’t be counted in the milestone plan. 

At the end of the month, they insisted on getting paid again, which I refused. Within three days, they stopped all work. For four days, they didn’t post anything. I asked them why they stopped and let them know that discontinuing would be a breach of contract. We had a phone conversation, during which they told us they’d continue if we paid 50% of the invoice. I emailed them mentioning a non-performance claim, and they didn’t reply. From there, they ignored all of my requests or emails and completely shut down.

I could have had the opportunity to work with Australian digital marketing agencies. However, I saw the five-star reviews, and they promised us a lot more than an Australian agency, so we got carried away and went with them. We paid almost $9,000 and didn’t get anything in return for it. They have a 100% money-back guarantee in the contract if you are not satisfied with their work. Once we started complaining that we were not satisfied, they stopped working, and it was a complete shutdown.

Working with BrandBurp has almost taken us all the way down the hill. We were prepared to launch the app and start with a couple of hundred jobs a day. Similar apps in Australia have 20,000–30,000 transactions a day doing jobs on that platform. We hired a support team to be able to match the demand, but we had to stop operations.

Two months later, we haven’t gotten one job done on the platform. There are no advertising or social media campaigns — we were totally shocked. We had to pay the people that we employed and tell them that we weren’t launching yet. Financially, it has been a huge disaster for us. I would have a better opinion of them if they had communicated with me after getting the money. However, they didn’t reply to my emails. 

How was project management handled?

The project management was handled very poorly. The only person who spoke to us was the sales team leader; I sent three emails to her, and she never replied.

The person in charge of SEO emailed me to apologize for what happened to us and told me that they had resigned because of the treatment we received from BrandBurp Digital. He told us that no one there knew what they were doing. He has been in charge of SEO for our project, but he wasn’t able to do what he wanted to do.

Every time we brought it to their attention that the content wasn’t up to our standards, they said sorry and that they would make the changes. In the beginning, they were cooperative, but the content and phrases they used were confusing and didn’t have meaning.

When they posted on Facebook or Instagram, they didn’t take into account the difference in time zones and posted at 2 a.m. AEST. — by the time people woke up, they wouldn’t see the post. We told them the timing had to be right and that they would change it. After a month, it was all talk and no action, since nothing changed.

Is there anything that the vendor did well or that you would consider a strength?

The only thing they did well was to convince me to sign the contract. I’ve been running a company for over 35 years and have worked all around the world, in the US, Africa, Middle East, and Asia. I am very familiar with international work and its advantages and disadvantages. They did a good job of getting me hooked into this deal, unfortunately.

In what specific areas can they improve?

They shouldn’t be in this business at all. They promise you their world but deliver absolutely nothing. In the contract, they guaranteed a lot of things, and I even said to my team that this was too good to be true. Everyone told me not to be negative because they had such good reviews. However, the only thing they were good at was selling their package.

What advice do you have for clients with similar needs to yours?

I’d recommend staying away from BrandBurp. If you believe it is too good to be true, it probably is. It doesn’t matter what reviews they have; never believe what is not achievable.

BACKGROUND

Please describe your company and your position there.

I am Alena Ella, the Sales and Marketing Head at Pearson, which is the world’s leading educational management company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We aspired to take our learning company to new heights with advanced marketing strategies. It was getting difficult for us to come with effective strategies that can help us in leveraging the brand value of our company.

What were your goals for this project?

We got in touch with BrandBurp for its premium brand marketing services. We were interested in receiving services like wide-ranging campaigns and leveraging social media platforms to reach our targeted audience from all across the world. The agenda behind brand marketing was to increase the company’s reach and visibility, enhance its brand’s loyalty, build customer relationships, and leverage its sales figures.

SOLUTION

How did you select BrandBurp Digital?

I was looking for a professional brand marketing agency online. After evaluating all the options, I realized that BrandBurp is that one brand marketing company that would perfectly fit our requirements.

Describe the scope of their work in detail.

Our project required effective and result-oriented brand marketing services. We aimed at strategically positioning Pearson in a CopyCat Marketplace and gaining a strong foothold in an extensive competitive industry.

What was the team composition?

The team composition was quite simple. There were different employees delegated for different requirements. When I had queries, the project managers used to connect with me to ensure that there isn’t any sort of communication gap between us. For web development related requirements, I used to contact the web developers. The team made sure to return my calls and emails at the earliest for eliminating the probability of any sort of work delays and this professional gesture is truly worthy of applause.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With BrandBurp, I can see probable positive outcomes now. Pearson is now a global name and it has users from all across the world. Our company is now recognized as a brand and owing to its enhanced visibility and strong reach we can see a profound spike in the number of users and overall sales too.

How effective was the workflow between your team and theirs?

The workflow was very smooth and effective. I never really felt the contingencies in communication owing to the barriers like contrast in our national language and different time zone issues. The team responded and resolved all my queries on a real-time basis.

What did you find most impressive about this company?

With BrandBurp, my perception about professionalism has totally changed. Earlier I thought professionalism is all about being formal with the clients and working as per certain norms only. But now after getting connected with BrandBurp, I realized professionalism is all about understanding the clients’ expectations and adjusting according to their requirements.

Are there any areas for improvement?

No, I don’t think there are any areas for improvement for this company. BrandBurp is one of the finest brand marketing agencies in the industry and its professionalism speaks volumes.

BACKGROUND

Please describe your company and your position there.

We engaged BrandBurp to assist us with the ASO & Brand Awareness services to improve our ROI Plan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

The main objective of incorporating BrandBurp was to create a convincing marketing campaign for our Fitness App on different Platforms and Countries to increase the number of app downloads and brand awareness among our target audience that will enhance the number of our app installs and bring more revenue to our business.

What were your goals for this project?

We hired BrandBurp to handle various initiatives related to brand awareness and recognition to enhance our business's online visibility among our target audience.

SOLUTION

How did you select BrandBurp Digital?

We were looking for a company with great knowledge and expertise of ASO tools and other promotional campaigns and this company is proficient in all the spheres.

Describe the scope of their work in detail.

The entire team at BrandBurp was superfast and proactive in guiding us with our next step throughout the project. With commendable services delivered by the experts, our brand name was started getting exposure in no time.

What was the team composition?

Based on the peculiarity of our project we were allocated with different team for different tasks that worked in harmony on our project. An SMO team, content writers’ team, a project manager and marketing head were handling our project. We were timely informed about every move made by the team in each task.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I can’t thank BrandBurp enough for the spectacular services they offered with the social media campaign. It increased our online presence and helped us gain more app downloads by our users. In a short time, we experienced remarkable growth in our fitness application.

How effective was the workflow between your team and theirs?

We are glad to engage BrandBurp and its talented and experienced team of experts. They educated us about the project and what all steps they were taking to increase the overall engagement. We were informed by the BrandBurp team at each and every step.

What did you find most impressive about this company?

BrandBurp understands the goals of their clients and keep a close check on the steps taken by its competitors. After complete research of the marketplace, they incorporate accurate methods and strategies to a particular project.

Are there any areas for improvement?

So far so good! No areas of improvement. They offered the best ASO services and it increased the overall performance of our app.

BACKGROUND

Please describe your company and your position there.

I am the sales executive at Verizon which is one of the world's leading communication technology firms. We help people, businesses and things communicate better.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We recruited BrandBurp because we needed to step up our social media involvement. The depth of their involvement has expanded but we originally tasked them with increasing our following in social media and optimizing our organic search results.

What were your goals for this project?

We wanted to enhance our brand recognition and exposure so that our members are kept up-to-date on the latest news and activities. We have decided to draw potential candidates, to make signing up and joining the team easier for them.

SOLUTION

How did you select this vendor?

I have discovered them by searching online. We obtained quotes from about twenty different companies, interviewed ten of them, and shortlisted three, including BrandBurp. Due to their response and participation from day one when we selected them, and the tariffs were fair for the quality of the work provided.

Describe the scope of their work in detail.

I gave BrandBurp complete control of our digital content, branding, and messaging. On a couple of occasions, I met BrandBurp's team, and we got close. They've evolved over the years and they continue to work on my campaign as it was their own.

What was the team composition?

We had appointed a permanent team of three including the project manager who is monitoring our website. I have also partnered with a Web Marketing Consultant and Team lead. They were both excellent.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Once we started the project we had 41 members, and we have risen to 62 members. Their hard work and feedback have helped to increase awareness, and members have found we’re doing more and taking a more active part in promoting them.

How effective was the workflow between your team and theirs?

The project manager told me to use Skype as a tool for communication. The information exchange was quick, and deadlines were met. Overall, we're very impressed with the time management and coordination.

What did you find most impressive about this company?

I was pleased by the sincere interest they had in our company and the expertise they could bring on our project. Furthermore, the BrandBurp team is full of nice people who are easy to work with and try to do what is relevant for the clients.

Are there any areas for improvement?

Nothing that comes to mind. I was very satisfied with BrandBurp and will recommend them to those seeking digital marketing services.

BACKGROUND

Please describe your company and your position there.

I am Frank Bruckner, the National Sales Marketing Manager at Careem, which is a car booking app for a safe, reliable and affordable ride.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We had to build almost a whole marketing strategy that centered on our website. We wanted our team and business to get to the top of web searches, but our website was only used by people who heard about us already.

What were your goals for this project?

We are looking for a company that can market and manage the website via SEO. We were having a hard time attracting new clients and did not like cold calling. We wanted people to know we're owned locally and to provide a variety of services.

SOLUTION

How did you select this vendor?

We have had several informal obstacles over our attempts to attract new customers and market our various services. Hiring them made sense because the team knew us better than any other marketing firm would. They seemed like a true partner, as opposed to an outside agency that was looking into our operations.

Describe the scope of their work in detail.

BrandBurp made a complete redesign of the WordPress website to draw more traffic to the web, get new leads, customers and listings. BrandBurp also helped us redesign our newsletter, so we could increase the frequency of communication with our extensive customer base.

What was the team composition?

I’ve worked with strategy managers, project managers, and account executives.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

BrandBurp has surpassed our goals and gone above and beyond, producing timely results. The project was restricted to transforming the site when we first decided to work together, then working on forums, SEO and content.

How effective was the workflow between your team and theirs?

They were fully accessible and quickly responded to my calls and emails. We do have meetings in person but we have not used any resources for project management. They were open to looking at how our needs are going to change, and how they are going to help us.

What did you find most impressive about this company?

They care about their customers — what we want, and what makes us happy. They listen and they deliver. We are all focused on making our clients happy, so it is immense to meet another group with the same goal, which treats us as we treat our clients.

Are there any areas for improvement?

There's nothing we would change. We haven't been working with BrandBurp for a long time, and they’ve been fast asking us what we need so far, they've been responsive.

BACKGROUND

Please describe your company and your position there.

I am the sales and marketing manager at Musafir, a travel agency based in UAE. Here i manage both the marketing and sales staff along with managerial duties to meet the companies goals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

Our primary reason for hiring them was to rethink our website and create an architecture and content strategy that was friendly to new businesses. We also contracted them for SEM and SEO services.

What were your goals for this project?

To develop our presence in the market through merging external paid advertising efforts with internal organic efforts, having Disruptive take on the paid initiatives.

SOLUTION

How did you select this vendor?

I discovered BrandBurp after searching online for digital marketing companies. Just by the conversation, they knew exactly what I was looking for in terms of advertising services. I ended up working with them because their prices were more reasonable than the other firms I saw.

Describe the scope of their work in detail.

The project including creating and implementing a social strategy complete with corresponding budget and forecast goals, campaign and post-optimization, and reporting and analysis. Above all, the project required due diligence.

What was the team composition?

We primarily work with the Client Success Manager at BrandBurp. We meet with three to four team members every month, but I know there are several others behind the scenes. The staff depends on what the project is and if it is more of a design or development project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Thanks to their efforts, I’ve had a steady stream of new business opportunities. When I first began working with them, I immediately saw a difference in the number of phone calls I was receiving compared to the previous year.

How effective was the workflow between your team and theirs?

They responded to every one of my calls in a friendly manner and sent me periodic emails to let me know about my website’s search rankings. I had some questions at the beginning, and they were very helpful in answering them. We didn’t need to communicate very often for them to be successful.

What did you find most impressive about this company?

Working with BrandBurp was a completely different experience than I’ve had with other vendors. They were clear about their rates and the results their work would bring, and they achieved what they set out to do. They were also very affordable, especially given the impact that they delivered.

Are there any areas for improvement?

From my perspective, there is nothing that they need to improve. The outcomes of this partnership have been phenomenal.

BACKGROUND

Please describe your company and your position there.

I am Annie Revivo, Strategy & Analytics at Grab. The company is a Singapore based ridesharing company. Grab in addition to transport services offers food delivery and digital payment services by means of the mobile app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We needed to find a digital marketing company that would help us to boost the online presence of our app so that we could increase the number of app installs and sales rate.

What were your goals for this project?

Well the main goal of hiring BrandBurp was to make people aware of our services.

SOLUTION

How did you select this vendor?

I checked a number of companies overseas including BrandBurp. I felt after all the evaluations that, BrandBurp would be the right company to go with.

Describe the project in detail.

We wanted the best-in-class app marketing services that help us to make a unique online presence in the app store. We hoped to boost rankings and traffic competitively. To fulfill our requirements they created several ASO campaigns tailored to our unique needs.

What was the team composition?

They scaled the team according to the requirement of the project. They assigned a team of expert professionals who know all the strategies to deliver the results which we are looking for in our business. For any query, I used to contact the project manager so that the work runs smoothly. Their dedication towards the work cannot be expressed in words as they worked for us even at weekends to get the utmost results.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Yes, the outcome was outstanding even more than our expectations. BrandBurp built us an incredible, highly ranked reputation of our app in the app store. Most importantly the ASO and PPC marketing services they offered contributed to the success of the app. The app installation rate boosted to 90% for our taxi application.

How effective was the workflow between your team and theirs?

Frankly speaking, it was by far the finest experience I ever have with an app marketing firm. They sent us monthly reports to analyze the traffic and conversion rate.

What did you find most impressive about this company?

The team they allotted to us was attentive towards each minute detail. BrandBurp delivered results that we are looking to achieve in terms of App marketing.

Are there any areas for improvement?

Their approach towards the work is outstanding. There are no areas of improvement as such from my point of view.

BACKGROUND

Please describe your company and your position there.

I’m a project manager at Harley Davidson, an automobile company. Here we manage the project’s timelines, project expenses and many more.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We hired BrandBurp to help us create a recognizable, fresh logo for our company. With their help, we sought to have a well-put-together brand image that helps our marketing efforts.

What were your goals for this project?

I wanted to make a brand value in the global market place and hiring BrandBurp was one of the best decisions. Moreover, I wanted to boost my revenue by 120%.

SOLUTION

How did you select this vendor?

We initially looked for agencies with a primary focus around identity, and BrandBurp came up during that search. After narrowing it down to three agencies through the RFP process, we chose to work with BrandBurp

Describe the scope of their work in detail.

BrandBurp was tasked with understanding our product's value proposition -- something while seemingly simple comes with several known communication challenges -- and delivering a marketing site that delivered the message to end users in such a way as to drive maximum conversion.

What was the team composition?

There were usually 8–10 people working on the project. The team at BrandBurp helped us with the designing process, while the managing director at BrandBurp was our go-to contact and pulled the project together.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Although it’s only been a short time since we launched the site, we’ve received positive feedback. There has been a significant amount of traffic to the site and companies that order our product.

Without even advertising yet, we’re pleased with the rapid growth in engagement we’ve seen so far. We’re planning on attending an industry trade show and we’re confident BrandBurp will strengthen our brand advertising efforts.

How effective was the workflow between your team and theirs?

They were amazingly responsive. They were always organized and answered our emails quickly. They helped us stay focused on tasks and were a helpful partner. During our meetings, their team was attentive and detailed.

What did you find most impressive about this company?

The look and creativity of the website blew us away. We were very satisfied with their team and the results they produced. Everything they created looked great.

Are there any areas for improvement?

There’s nothing I can think of improvement on, as they were very helpful and organized.

BACKGROUND

Please describe your company and your position there.

I am Sales Marketing Manager at Dubbizle, a business classified app in the UAE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire BrandBurp Digital?

We contacted BrandBurp to help us with the ASO & App Downloads services to boost our ROI Plan.

What were your goals for this project?

The primary goal of hiring the company was to create a compelling campaign for our Application on several Platforms and Countries to boost the number of app installs and App Awareness among our target audience that will boost the Revenue of our app and company.

SOLUTION

How did you select this vendor?

We have worked with several companies in the past and then we searched online and found them.

Describe the scope of their work in detail.

BrandBurp provided us the best ASO services, and used the advanced strategies and keyword research tactics to rank our app in the top results. They were familiar with all the optimization techniques which made it easier for us to trust them for ASO services.

What was the team composition?

The BrandBurp Company allocated us with 5 people. There is a project manager, marketing head, ASO expert, SMO expert, and content writer. They weekly provide me with reports to show improvements.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

There are various things that I can mention to demonstrate our success, but on the whole, we achieved our social media campaign goal due to which the engagement rate boosted on our app. In short, we achieved all the goals that we are looking for a very long time. Thanks to the BrandBurp team.

How effective was the workflow between your team and theirs?

It was a great experience to work with a group of talented and experienced people. They discussed the entire situation with our team from time to time that helped our business in a great manner.

What did you find most impressive about this company?

The best part about the company is that they research the marketplace thoroughly before starting the project and this is the thing that impressed me most about them.

Are there any areas for improvement?

No areas of improvement. They have good knowledge of the latest App store marketing trends.