Back Office Support Services

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Cheema Constructions

Describe what your company does in a single sentence.

We are a construction company focused on residential and mid-scale commercial building projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Back Office Support Services to accomplish?

• We engaged Outsource2india to support engineering documentation and financial data organization, as we were managing multiple projects simultaneously and needed a more structured approach

SOLUTION

How did you find Back Office Support Services?

Online Search

Why did you select Back Office Support Services over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Back Office Support Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The work was divided into two main areas:                                                                                             1. Engineering Services:                                                                                                                             Processing and updating CAD drawings for 18–22 ongoing projects Making revisions based on site updates and engineer notes Maintaining version control and organized documentation 2. Finance & Accounting:                                                                                                                        Structuring data from 2,800+ invoices, material logs, and expense sheets Categorizing costs by project stage (foundation, structure, finishing) Preparing monthly summaries for internal tracking 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Draft revision turnaround improved by about 25% Financial records became more consistent, allowing us to track project costs more accurately                                                                Identified roughly 8–9% variation in material costs across projects, which helped in planning future budgets

Describe their project management. Did they deliver items on time? How did they respond to your needs?

project ran over 5 weeks, with weekThe ly updates and deliverables. Some drawing revisions required rework due to missing annotations, which caused minor delays.

What was your primary form of communication with Back Office Support Services?

Email or Messaging App

What did you find most impressive or unique about this company?

They were able to manage both technical drawings and financial data without needing constant oversight from our team.

Are there any areas for improvement or something Back Office Support Services could have done differently?

Better alignment of drawing symbols and technical standards at the beginning of the project would have reduced number of revisions in the early stages 

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Quality Obsessions

Describe what your company does in a single sentence.

We run an eCommerce business offering a wide range of consumer and lifestyle products online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Back Office Support Services to accomplish?

• We hired Outsource2india to streamline our operations by building a custom internal system, improving product data quality, and enhancing product visuals.

SOLUTION

How did you find Back Office Support Services?

Online Search

Why did you select Back Office Support Services over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from Back Office Support Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement covered multiple areas:                                                                                              
1. Software Development: Development of a custom dashboard to manage 2,500+ SKUs Features for inventory tracking, order status updates, and bulk edits                                                                                                         
2. Data Science & Management: Cleaning and structuring product data Creating basic analytics dashboards for tracking product performance and trends
3. Creative & Photo Editing: Editing 1,800+ product images, including background removal and resizing Standardizing image formats for website consistency

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Product upload and update time reduced by around 40% Improved consistency across listings Slight reduction in product return rates due to clearer visuals

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was completed in 6–7 weeks with milestone-based delivery. Some delays occurred due to inconsistencies in the raw product data we provided.

What was your primary form of communication with Back Office Support Services?

Email or Messaging App

What did you find most impressive or unique about this company?

I appreciate their ability to combine technical development, data handling, and creative work into a single workflow without fragmentation.

Are there any areas for improvement or something Back Office Support Services could have done differently?

A stronger validation process for incoming data could have reduced rework during later stages of the project