Arnold Street Agency

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Communications of Menkes Developments

Describe what your company does in a single sentence.

One of Canada's premier real estate companies involved in the construction, ownership and management of office, industrial, retail and residential properties across the GTA.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Agency to accomplish?

Cultivate a sense of connection for tenants by spotlighting the community, building events and amenities

SOLUTION

How did you find Arnold Street Agency?

• Referral
• Other

Why did you select Arnold Street Agency over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Arnold Street Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Recognizing the evolving social media landscape, Arnold Street presented Menkes with an updated strategy to leverage the latest social media trrends , primarily focusing on the powerful rise of short- form video content. The strategy emphasized Reels and human-centric story-telling, designed to capture attention and reflect each building commubnity authentically.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Video views= + 11,412.5%

Engagements- +140.3%

Net Audience Growth- +300%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arnold Street team mainatined a high level of professionalism, creativity, and a willingness to pivot at all times! Not only did the project take Menkes' social media platforms to new heights, with metrics showing significant increases, but Arnold Street's support translated to increased tenant satisfaction and strengthened each building's sense of community. They consistently delivered polished and professional materials that were on brand, on time and on budget.

What was your primary form of communication with Arnold Street Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

I was impressed with the dedication of the entire team, and in particular Emily, who even as a busy CEO, consistenly had a pulse on every project no matter how big or small. I always felt like I was the Company's top priority.

Are there any areas for improvement or something Arnold Street Agency could have done differently?

Keep up the great work!

BACKGROUND

Introduce your business and what you do there.

I’m the Canadian sales and marketing manager for Walker's Shortbread Limited, a 126-year-old cookie manufacturer based in Scotland. I manage the company’s Canadian market business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arnold Street Agency?

We needed an agency to help us develop a digital strategy.

SOLUTION

What was the scope of their involvement?

Arnold Street Agency has helped us set up our Canadian Instagram and Facebook pages. We’re also working on TikTok and Pinterest. The team works closely with our marketing team in Scotland to create a presence specific to Canada while still being tied to the base brand. Arnold Street Agency has created reels, videos, and general photography for posts on Facebook and Instagram. Arnold Street Agency does everything and provides equipment; we only provide the cookies.

The team picks the content from our Scottish team that resonates with our market and creates their own — it's about 50/50. Additionally, Arnold Street Agency manages how we talk to and work with influencers. 

What is the team composition?

We’ve had calls and interactions with all their senior teammates, from Emily, the CEO, to the head of design and head of content. We have a day-to-day manager who manages all the internal teams and communications with me and with Scotland. We’ve worked with quite a few of their people, including the heads of creative and production.

How did you come to work with Arnold Street Agency?

We did an online search for top agencies in the Toronto area. Arnold Street Agency came up with high recommendations and praise from other companies. We interviewed 2–3 agencies, and Arnold Street Agency came out on top. When we first met with them, we got the names of some of the other companies they work with, and we had a look at their Instragram pages to see if the tone, look, and assortment of products fit with ours as well. 

How much have you invested with them?

We’ll probably spend $40,000–$50,000 by the end of the year. The investment will be around $100,000 for a year.

What is the status of this engagement?

They started to post in mid-September 2024, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Based on the strategy Arnold Street Agency put together for us, we got off to a great start and gained many followers quickly. The team provides metrics every month, including the most popular posts, to help formulate the strategy going forward. Although we only have a month of metrics at this point, all initial signs are positive, and people have responded well to the ads, photographs, and videos.

How did Arnold Street Agency perform from a project management standpoint?

We’ve been pleased with the project management. Connie, who's our point of contact, is very good, patient, and receptive to the changes we want to make. She has a positive attitude and is always helpful. She finds a way to get things done and has worked under tight timelines. Although we got off to a slower start, this was because our marketing group wanted to check through everything.

Moreover, Arnold Street Agency excels at working with what they have and is really good at coming up with great ideas when the budgets aren't as robust as they would like, which we appreciate

We have check-in video calls, and there’s a shared Google site where they post things for us to check. We can all go in and have a look and give feedback. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Emily is fantastic. She’s been very patient. Taking the leap into digital has been a huge undertaking for us, and she’s been wonderful as our team vets everything and becomes more comfortable with the process. She's been great at giving us an overview of the company, talking about how they work, and making us feel comfortable. 

Connie, our day-to-day manager, has also been wonderful — we've been in great hands. She can be in a tough spot working with our team and trying to keep everybody happy, but she’s very organized, friendly, and helpful. I can't say enough good things about her.

What did you find most impressive about them?

Arnold Street Agency is very down-to-earth. While other agencies have been stuffy, Arnold Street Agency is easy to talk to and understands our vision and restrictions. We have to stick to a general guideline set forth by Scotland, so the team can't always do what they want, but they've been willing to work with us and come up with something. They’re all very passionate, positive, and receptive, even if we've only met them for 10 minutes.

Arnold Street Agency is willing to do whatever it takes to make us feel comfortable. They tell us when they don’t agree with something, and they’re great. The team is very open to feedback and uses it collaboratively.

Are there any areas they could improve?

There’s nothing I can say that we weren’t happy with. The tweaks we make to their ideas aren’t major overhauls. If they bring us an idea and we’re not interested in it, they’re fine and move on to the next thing.

Do you have any advice for potential customers?

Talk to them. Be honest and open, and have a good idea of your goals. Arnold Street Agency works within the metrics of digital platforms and can help you bring them to fruition. You need to have a clear idea of your objectives and what you want to achieve; the team will help with that.

BACKGROUND

Please describe your company and position.

I am the CEO of Relationspaces

Describe what your company does in a single sentence.

Our company provides coaching, consulting and professional learning to transform relationships using solution focused comunication.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• New Website
• Brand Identity Design
• Marketing Collateral

SOLUTION

How did you find Arnold Street Media?

Referral

Why did you select Arnold Street Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Arnold Street Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had seen a branding and web project that Arnold Street had done for another business and were very impressed. We hired ASM for our brand identity, website, key messaging and to assist with all of our email marketing, social media and digital marketing initiatives. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've had a wonderful response to our new brand and website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our Account Manager is amazing! She is very responsive and able to accommodate tasks with quick turnaround time. The entire team dedicated to our account is creative, knowledgeable, and enthusiastic.  

What was your primary form of communication with Arnold Street Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we love so much about Arnold Street is their excitement about the work they are doing. We also love that they are a full service agency and that they are highly skilled in both creative and digital marketing services. It is nice to know that we can have all our projects done in one place and don't need to shop around for various vendors. 

Are there any areas for improvement or something Arnold Street Media could have done differently?

None. We love working with them and will continue to do so!

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of Confectionery & Foods Manufacturer

Describe what your company does in a single sentence.

We are a confectionery and food manufacturing company and a subsidiary of a Japanese multinational food processing corporation, with locations in 12 countries, serving Asian, European, and North American markets. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• We hired Arnold Street Media to help understand and grow its Canadian fan base in an authentic way.

SOLUTION

How did you find Arnold Street Media?

Online Search

Why did you select Arnold Street Media over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Arnold Street Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Arnold Street Media has developed our digital marketing strategy in Canada. The team dedicatedly created custom visual and video content, developed an engaging content strategy, and managed community engagement with utmost attention to detail. They developed Instagram hashtags that resonated with our audience. 

They also skillfully collaborated with Canadian influencers and built the fan-base community to foster brand loyalty. Since partnering with Arnold Street Media, our Instagram follower count has improved significantly, and we receive daily direct messages from influencers wanting to collaborate with us. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Followers
• Total Impressions and Reach
• Frequency of Brand Mentions
• Engagement Metrics (likes, comments, shares, ER)
• Number of Influencer Partnerships
• Number of Direct Messages

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Arnold Street Media team is highly responsive and consistently delivers projects on time. They promptly addressed urgent requirements and tasks that would have typically been out of scope, demonstrating exceptional flexibility and dedication. I especially appreciated their attentiveness and speed in handling our needs.

What was your primary form of communication with Arnold Street Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about Arnold Street Media is how personable and enthusiastic everyone is. They consistently prepared strategies and ideas that perfectly aligned with our needs, often anticipating them before we even asked. It’s reassuring to know they truly think about our brand as a partner.

Are there any areas for improvement or something Arnold Street Media could have done differently?

In our experience, there haven’t been any areas needing improvement. We've had a very pleasant working relationship with them.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Clearwater Seafoods

Describe what your company does in a single sentence.

Clearwater Seafoods was founded in 1976 as a small, local lobster retailer in Nova Scotia. Over 40 years later, Clearwater has grown to become one of North America’s largest vertically-integrated seafood companies and is recognized globally for its superior quality, food safety, diversity of species and reliable worldwide delivery of premium seafood.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• Video Development
• Digital Marketing Plan

SOLUTION

How did you find Arnold Street Media?

Other

Why did you select Arnold Street Media over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Arnold Street Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Developed and executed digital marketing campaign to create brand awareness across Facebook and Instagram for a product launching in select grocery retailers across Canada. 
• Influencer collaboration and corresponding social media ad campaign.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Website traffic of new product landing page created.
• Total impressions and reach
• Product purchases in store/re-order rate
• Engagement rates
• Conversion rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

When we first approached Arnold Street Media to partner on this project, we had an extremely tight timeline. From the moment we met with their team, they went above and beyond to accommodate our timeline and began working immediately coordinating details (just days before the holiday season). Communication remained open throughout the entire project and if we had any questions or required updates, they were always available to meet to discuss. 
We were fully briefed every step of the way, from the initial proposal to the summary of campaign results. All aspects of this project were delivered well and on time, and their team was extremely responsive to our needs. 

What was your primary form of communication with Arnold Street Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The breadth of services Arnold Street Media can offer clients is impressive. They truly are a full-service agency. We have had the opportunity now to collaborate with their team on a variety of video production projects and most recently a digital marketing campaign. But the list goes on of services they can offer and their team of experts in so many fields is intriguing for future projects. We were also impressed by their ability to be so responsive throughout the duration of the project and accommodate our incredibly tight timeline.

Are there any areas for improvement or something Arnold Street Media could have done differently?

We had an incredibly positive experience working with Arnold Street Media and their team. As they continue to expand and grow, we look forward to seeing how their social media influencer network also increases and provides additional opportunities for us to create meaningful partnerships together in the future.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of Revivele

Describe what your company does in a single sentence.

E-commerce for women's disease preventative supplement line 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• Create an attractive and educational social media platform
• Assist with growing an engaged following
• Help launch product line

SOLUTION

How did you find Arnold Street Media?

Online Search

Why did you select Arnold Street Media over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arnold Street Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We began working with Arnold Street Media when our company was quite new, and our product line was still in development. At that time, our goal was to create a new logo and begin growing our presence in social media. The team at ASM was amazing at helping us create a chohesive, and beautiful aesthetic for our IG feed, as well as assisting with copywriting our monthly content. 
As a team, we were able to grow our following exponentially over the course of two years. During this time, they also assisted with designing the labels of my product bottles. As we approached the launch date of our product line, ASM developed a solid digital marketing strategy that included fostering pre-launch buzz, developing and executing dark ads, email marketing, and re-targeting ads. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Initially, our measure of success was achieving a reasonable follower count. Not only did the ASM team create a beautiful, on brand feed for us, but our follower count grew beyond our expectations. After launch, they managed to gather thousands of emails addresses of customers interested in the education we provide and our product line. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amazing. Not only is the entire team extremely friendly, but they are incredibly reliable and very communicative. If there was a delay, it was always discussed and always had a reasonable explanation for the cause of delay. They were always willing to listen to any concerns and wishes, and come up with a solution that meets our needs and expectations. 

What was your primary form of communication with Arnold Street Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The passion with which they approach every task. Even after nearly 3 years working together, it always feels like they are excited to have us as clients and our project is of utmost importance to them. 

Are there any areas for improvement or something Arnold Street Media could have done differently?

Not in our experience. We have had a very pleasant working relationship with them. 

BACKGROUND

Please describe your company and position.

I am the National Brand Manager of Trajectory Beverage Partners

Describe what your company does in a single sentence.

We are a wines & spirits agency representing imported alchol brands across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• Create a social media audience (from scratch).
• Increase our brand awareness amongst Canadian wine consumers
• Connect digital & in-store campaigns to have stronger sales performance

SOLUTION

How did you find Arnold Street Media?

Referral

Why did you select Arnold Street Media over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Arnold Street Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

With Arnold Street Media, we started the Social Media platforms for a worldwide and well-known wine brand from Chile, called Casillero del Diablo. (@casillerodeldiabloca). It was a big project for us since we wanted to keep the escense and soul of this Chiliean wine, but also incorporate it into the Canadian consumers lifestyle. 
Needless to say, this was a project that required a lot dedication, attention to detail, and budget management. The whole investment was totally worth it as we started to create 360 campigns and seen actual results converted into sales, but keeping the parameters of the brand and also creating experiences and ideas for the canadian consumers of all age and backgrounds. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Social Media engagement, 
• sales conversions, 
• brand awarness. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was planned and calculated with a lot of attention. Since the communication was great from day 1, Arnold Street Media was always available and accesible, which facilitated the progress of the project. They were awesome at creating seasonal social media campagins (valentines day, mother's day, summer-BBQ, Thanksgiving, Holiday season...etc). 
We became part of every season and shopper occassion for Canadians. The budget was ALWAYS honoured and whenever we needed an evaluation. we would sit down and find a common ground. The attention to detial and proffesionalism was above and beyond. 

What was your primary form of communication with Arnold Street Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their creativity, commitment, high standard of service. flexibility and energy. Sometimes we had to work on certian timeliness but they were always friendly and greeted my team and me with a smile on their face.

Are there any areas for improvement or something Arnold Street Media could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the General Manager of t2h/TUBS The Ultimate Bath Stores

Describe what your company does in a single sentence.

Home design centre

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Arnold Street Media to accomplish?

• Corporate Rebrand
• Web strategy
• Digital Marketing

SOLUTION

How did you find Arnold Street Media?

Online Search

Why did you select Arnold Street Media over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Arnold Street Media were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Corporate rebrand

Digital strategy

Social Media Strategy

Graphic Design

Product Launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I cannot emphasize enough how thrilled we are with the corporate rebranding executed by Arnold Street Media! Their expertise and dedication shone through every step of the process. They meticulously analyzed our brand identity, audience, and market trends, crafting a revitalized image that perfectly aligns with our values and goals. The new branding is not just visually stunning but also resonates deeply with our target demographic, fostering stronger connections and renewed interest in our company. Thanks to Emily and her team, we now have a fresh, impactful identity that positions us for success in the ever-evolving business landscape. Their strategic insight and creative prowess truly set them apart as leaders in their field.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Emily and her team went above and beyond to address our needs with utmost care and attention. From the initial consultation to the final delivery, they took the time to truly understand our objectives, challenges, and aspirations. Their approach was highly collaborative, ensuring that every aspect of the project was tailored to meet our specific requirements. They listened attentively to our feedback and incorporated it seamlessly into their strategy, resulting in a solution that exceeded our expectations. Their responsiveness, flexibility, and commitment to our satisfaction were evident throughout the entire process, making them the ideal partner for bringing our vision to life.

What was your primary form of communication with Arnold Street Media?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What truly sets Arnold Street Media apart is their unparalleled combination of creativity and strategic thinking. They have a rare ability to not only conceptualize groundbreaking ideas but also to execute them with precision and impact. Their team's diverse expertise allows them to approach projects from multiple angles, consistently delivering innovative solutions that drive results. Moreover, their dedication to client satisfaction is unmatched; they prioritize open communication, transparency, and collaboration every step of the way.

Are there any areas for improvement or something Arnold Street Media could have done differently?

Nothing of note.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Delia Skincare, a skincare company. I started it in July 2019.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Arnold Street Media?

I wasn’t seeing the traffic that I wanted to have during my first year of business. That’s why I hired Arnold Street Media to take care of all my social media and PR work.

SOLUTION

What was the scope of their involvement?

The team handles my Instagram and Facebook where they post regular content. They also create ads and handles my giveaways. 

Arnold Street Media manages my partnerships with influencers. They even help with my website content. They’ve already finished doing a video production for me, which is posted on both my website and social media platforms. They also spearhead my SEO and PPC efforts.  

What is the team composition?

I originally worked with Emily (Founder & Production Director), and now I work consistently with Robyn (Marketing and Communications Director) and another staff from their team. 

How did you come to work with Arnold Street Media?

I fell in love with their portfolio. I also looked into a few other companies, but they were always the quickest to get back to me for anything. They were always there from the beginning and always just on top of everything. Above all, they gave me the most advice and direction. 

Arnold Street Media gave me a great layout and plan of the scope of work. I just felt they did things in a very personalized way. Considering the scope of work they were willing to do and their reasonable price, we chose them.

How much have you invested with them?

We’ve spent $14,000, and we roughly pay them $2,400 a month.  

What is the status of this engagement?

We started partnering with them in July 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since the start of our engagement, they’ve gotten me several sales. I’ve also landed a partnership with Urban Outfitters, a huge retail store. They reached out to me and found me through Instagram. They loved my branding, my story, and basically how my company was presented. As a result, they wanted to try some samples of my products. We sent it to them and they loved it. After that, I closed a deal with them. 

Additionally, I’ve also been in three subscription boxes. The subscription boxes have been great because they went to 200–300 people, so I had about 600–800 people trying my product. From those, I’d say about 25%–30% have posted about it.  More importantly, those who posted it were also influencers, so it was a great exposure too.  Arnold Street Media has definitely impacted my business in a positive way. 

How did Arnold Street Media perform from a project management standpoint?

They are great with deadlines and they always communicate with me. I’m very lenient with deadlines so I usually give them more time to finish things, but sometimes, they finish it within 24 hours.  If there's an emergency or anything, they always reach out to me. I think that has only happened once since July. 

What did you find most impressive about them?

For the price they offer, their quality of work is fantastic. Moreover, their customer service is also amazing. I worked with another company before, and it took them forever to complete things. That’s why I’m shocked by Arnold Street Media’s exemplary time management capabilities and their ability to complete exceptional work done. 

Are there any areas they could improve?

Honestly, if I gave you anything, I’d be lying. Everything is great so far.