Agix Technologies

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Strategist of Amplework Software

Describe what your company does in a single sentence.

Amplework Software is a technology solutions company specializing in custom software development, mobile applications, and AI-driven innovations that help businesses scale efficiently.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We hired Agix Technologies to design and develop a customized AI voice agent that could automate customer interactions, improve response efficiency, and reduce the workload on our support team.

SOLUTION

How did you find Agix Technologies?

• Online Search
• Referral

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agix Technologies was engaged to design, develop, and deploy a custom AI-powered voice agent for Amplework Software. The project aimed to enhance our customer interaction capabilities by automating routine queries, improving response times, and providing a seamless conversational experience. The engagement covered the full AI development lifecycle, including: Requirement Analysis & Solution Design: Understanding our business needs, defining user scenarios, and designing the voice agent architecture. Natural Language Processing (NLP) Implementation: Developing and fine-tuning NLP models to understand and respond accurately to customer queries. Voice Integration: Implementing speech recognition and text-to-speech functionality to ensure natural, human-like interactions. Backend & API Integration: Integrating the voice agent with existing systems, databases, and applications for seamless functionality. Testing & Quality Assurance: Conducting rigorous testing to ensure accuracy, reliability, and user-friendliness. Deployment & Support: Deploying the solution across platforms and providing ongoing support and maintenance. Key Deliverables: A fully functional AI voice agent capable of handling customer queries efficiently. Integration with our existing CRM and backend systems for data-driven responses. Detailed technical documentation and user guides for internal teams. Training sessions for staff to maximize adoption and usage of the AI voice agent. Ongoing support and updates post-deployment. This comprehensive approach ensured the project was delivered on time, met all objectives, and significantly improved our customer engagement workflow.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The AI voice agent developed by Agix Technologies delivered significant and measurable improvements for Amplework Software:

Increased Efficiency: Automated handling of routine customer queries reduced manual support workload by over 40%, allowing staff to focus on more complex tasks.

Improved Response Time: Average customer response time decreased from several minutes to under 15 seconds, enhancing the user experience.

Higher Accuracy: NLP and voice recognition ensured over 90% query accuracy, minimizing misunderstandings and follow-ups.

Enhanced Customer Satisfaction: Positive feedback and engagement metrics increased, demonstrating smoother and more efficient customer interactions.

Scalability: The solution can handle multiple simultaneous interactions without degradation in performance, supporting business growth.

These outcomes highlight the effectiveness of the AI voice agent and the technical expertise of Agix Technologies in delivering a reliable, high-performing solution.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agix Technologies demonstrated excellent project management throughout the engagement. They followed a structured development process with clearly defined milestones, ensuring deliverables were met on time and within scope. Communication was proactive and responsive; the team consistently listened to our needs, provided timely updates, and incorporated feedback efficiently. Their ability to adapt to changing requirements and suggest improvements reflected a high level of professionalism and client-centric approach, making the collaboration smooth and effective.

What was your primary form of communication with Agix Technologies?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Agix Technologies was their deep expertise in AI and voice technologies combined with a highly client-focused approach. They not only delivered a technically robust AI voice agent but also took the time to understand our business needs, suggest innovative improvements, and ensure the solution was tailored for maximum impact. Their ability to blend technical excellence with practical business insights made the collaboration truly unique and highly valuable.

Are there any areas for improvement or something Agix Technologies could have done differently?

While our experience with Agix Technologies was overwhelmingly positive, one area for potential improvement could be more frequent progress updates during the early stages of development. Providing slightly more detailed interim reports could help clients track smaller milestones and see incremental progress. Overall, the team was highly responsive and adaptive, and this minor adjustment could make an already excellent process even smoother.

BACKGROUND

Please describe your company and position.

I am the Manager of KeyMoves

Describe what your company does in a single sentence.

KeyMoves is a boutique recruitment agency founded in late 2019, focusing on the Professional Services market in Melbourne, Sydney, and Brisbane, Australia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We hired Agix Technologies to improve our staffing and recruiting operations through better use of technology, including streamlining workflows, enhancing data management, and implementing scalable digital solutions that support growth and efficiency.

SOLUTION

How did you find Agix Technologies?

• Referral
• Clutch Site

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agix Technologies handled the design, development, and implementation of tailored technology solutions to support our staffing and recruiting processes. The scope included workflow optimization, data analysis and reporting, system integration, and cloud-based infrastructure setup. Key deliverables were improved reporting dashboards, streamlined recruitment workflows, secure data management systems, and ongoing technical support to ensure smooth operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in improved operational efficiency, faster reporting, and better visibility into recruitment data. We saw reduced manual workload, smoother system performance, and more accurate insights that supported quicker and more informed hiring decisions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agix Technologies demonstrated strong project management throughout the engagement. They delivered milestones on time, maintained clear communication, and were responsive to our feedback and changing requirements. Their team was proactive in addressing issues and ensured the project stayed on track from start to finish.

What was your primary form of communication with Agix Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Agix Technologies was their ability to understand the specific needs of a staffing and recruiting business and translate them into practical, effective technology solutions. Their clear communication, technical expertise, and commitment to delivering real business value made the

Are there any areas for improvement or something Agix Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Marketing Operations Specialist of WRKOUT

Describe what your company does in a single sentence.

WRKOUT is a fitness and wellness technology company that provides a product recommendation platform and virtual personal training services aimed at wellness professionals, including personal trainers and coaches.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We hired Agix Technologies to develop an AI voice agent that could handle customer inquiries, schedule appointments, and provide quick wellness information to improve our client support and reduce workload on our staff.

SOLUTION

How did you find Agix Technologies?

Clutch Site

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agix Technologies designed and implemented an AI voice agent tailored to our wellness services. They developed automated call handling, appointment scheduling, FAQ responses, and system integration with our CRM. Key deliverables included the voice agent setup, workflow automation, integration support, and training materials for our team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a significant reduction in call wait times, faster appointment bookings, fewer manual support tasks, and higher customer satisfaction with response speed and availability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agix Technologies managed the project efficiently, delivered every milestone on time, and maintained clear communication throughout. They responded quickly to our requests and were proactive in addressing any updates or adjustments we needed.

What was your primary form of communication with Agix Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to create a natural sounding, highly accurate voice agent tailored to our wellness services was especially impressive, along with their deep understanding of customer support needs.

Are there any areas for improvement or something Agix Technologies could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Co-founder of Teknowiz

Describe what your company does in a single sentence.

Teknowiz is a global digital solutions and IT services provider based in Marina del Rey, California. Founded in 1994, the company focuses on helping businesses utilize technology to enhance growth, efficiency, and competitive advantage..

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We engaged Agix Technologies to help us refine our IT strategy and align our technology roadmap with future business growth.
• Our main goals were to optimize infrastructure, improve system efficiency, and identify new opportunities where technology could strengthen our competitive advantage.

SOLUTION

How did you find Agix Technologies?

• Online Search
• Clutch Site

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a full assessment of our current IT ecosystem, including infrastructure, software tools, workflows, and security practices. Agix Technologies delivered a clear strategic roadmap outlining recommended upgrades, modernization opportunities, process automation, and long-term scalability planning. Their deliverables also included risk analysis, cost optimization strategies, and detailed implementation guidelines for our technical team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their strategy helped us reduce operational inefficiencies, improve system performance, and save costs by eliminating outdated or redundant tools. We also identified new technology investments that have already improved workflow speed and reduced maintenance issues. The clarity of their roadmap made execution easier and faster for our internal team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Agix Technologies delivered every milestone on time, maintained transparent communication, and responded quickly whenever we needed adjustments or clarification. They showed a strong understanding of both business and technology, which made collaboration smooth and productive.

What was your primary form of communication with Agix Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Ability to combine deep technical expertise with practical business insight. Instead of offering a generic plan, they provided a customized and scalable strategy specifically designed for a global IT services company like ours. Their recommendations were realistic, actionable, and clearly backed by industry best practices.

Are there any areas for improvement or something Agix Technologies could have done differently?

As for improvement, the only thing we would have appreciated was more frequent progress check-ins during the early stages. However, this did not affect the quality of the final outcome, and overall the experience was highly positive.

BACKGROUND

Please describe your company and position.

I am the Director of Cratejoy

Describe what your company does in a single sentence.

Cratejoy is a subscription box platform founded in 2014 and based in Austin, Texas. It supports over 2,500 companies and serves more than 1 million subscribers through its integrated platform and marketplace.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We hired Agix Technologies to provide AI consulting services and help us identify how machine learning and automation could improve the performance of our subscription platform
• Our main objectives were to enhance personalization, improve customer retention, and optimize internal workflows using AI-driven insights.

SOLUTION

How did you find Agix Technologies?

Clutch Site

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved a complete audit of our existing systems, followed by detailed data analysis and consultation on AI-driven solutions. Agix Technologies developed a strategic roadmap that outlined how AI could be integrated into our platform. Their deliverables included a customized AI strategy tailored specifically for subscription-based businesses, predictive analytics recommendations focused on customer churn and retention, and guidance on automating workflows for both seller onboarding and marketplace operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Agix Technologies delivered clear, data-backed recommendations that had a measurable impact. After applying parts of their strategy, we saw an improvement in customer engagement and a decrease in churn rates. Their suggestions for automated onboarding workflows also reduced manual workload for our internal team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They communicated frequently, delivered all milestones on schedule, and responded quickly whenever we needed clarification or adjustments. The team was proactive, well organized, and made the entire consulting process smooth.

What was your primary form of communication with Agix Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their deep understanding of both AI technology and business strategy. They didn’t just provide technical suggestions they aligned every recommendation with real business goals, revenue impact, and scalability.

Are there any areas for improvement or something Agix Technologies could have done differently?

No, Agix Technologies proved to be a knowledgeable and professional AI consulting partner. We would highly recommend them and look forward to future collaboration.

BACKGROUND

Please describe your company and position.

 I am the Vice President of a retail company 

Describe what your company does in a single sentence.

Our company believes every home is versatile, with multi-style possibilities. We embrace reinvention with the philosophy of going beyond the furniture itself. To delight our home lovers with not only space refreshing but life blooming. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We hired Agix Technologies to help us improve our retail operations using AI. Our goal was to increase product demand visibility, automate repetitive tasks and get better sales predictions. Their team focused on boosting efficiency, reducing errors and helping our business make smarter decisions faster. We’re very happy with the results.

SOLUTION

How did you find Agix Technologies?

• Online Search
• Clutch Site

Why did you select Agix Technologies over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agix Technologies handled a full AI development project for our retail platform. Their team built predictive models for inventory, automated order tracking, and integrated intelligent analytics dashboards. They also provided training sessions for our staff and ongoing support. Every deliverable was on time and exceeded our expectations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After working with Agix Technologies, we saw clear improvements in our retail performance. Order accuracy increased by over 25%, and inventory prediction errors dropped sharply. Their AI tools also helped us cut manual processing time in half. Overall, our store efficiency and sales forecasting accuracy improved significantly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Agix Technologies was easy and organized. They kept us updated every step of the way and always delivered when they said they would. Anytime we had a question or small change, they handled it quickly and politely. Their reliability and communication really made the project enjoyable.

What was your primary form of communication with Agix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Agix Technologies was how genuinely they cared about our goals. They didn’t just rush the work, they listened, gave thoughtful advice, and made sure everything fit our needs. Their professionalism and personal touch made them feel more like a partner than a vendor.

Are there any areas for improvement or something Agix Technologies could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Associate Director of Evinact

Describe what your company does in a single sentence.

You might know us as GWI. We are Australia’s go-to data and digital experts. We turn data into evidence and evidence into action. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• Our primary objective was to replace human data analysis with more intelligent tools that could foresee trends, automate reports, and assist our clients in making decisions.

SOLUTION

How did you find Agix Technologies?

Online Search

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They created unique machine learning models to aid in predictive analysis and decision-making after first researching our workflow and comprehending how we handled data.  Additionally, they created dashboards driven by AI and streamlined our reporting procedure, saving us a significant amount of time.  A centralized AI platform for trend forecasting, unique analytics models suited to our consulting requirements, and clever automation technologies that simplified daily operations were among the primary outputs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've noticed a noticeable increase in our operational efficiency and client insights since we partnered with Agix Technology.  Client reports that used to take hours are now automatically created in minutes, and our data processing time has decreased by about 60%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the beginning to the end, Agix Technology's project management was outstanding.  They were extremely well-organized, established precise deadlines, and kept us informed throughout the entire project.  Every deliverable was delivered on schedule, and they promptly and expertly addressed our requests for changes or additional functionality.

What was your primary form of communication with Agix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Agix Technology was how deeply they understood both AI technology and the management consulting space. They didn’t just build tools; they built solutions that made sense for our real-world challenges.

Are there any areas for improvement or something Agix Technologies could have done differently?

Not at all

BACKGROUND

Please describe your company and position.

I am the Director of Finance & Administration of DASCO Australia

Describe what your company does in a single sentence.

4.5 GOLD STAR RATING BY iCIRT THREE DECADES OF SUCCESS | Since 1993, the DASCO name has become synonymous with quality, integrity and delivery. A successful developer, accomplished builder and reliable joint venture partner, DASCO’s industry-leading portfolio includes more than 6,000 dwellings valued in excess of $2.4 billion. We have the people, experience and procedures to ensure projects are planned, designed and built to exceed industry benchmarks

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Agix Technologies to accomplish?

• We partnered with Agix Technologies to bring automation and intelligence into our real estate operations.

SOLUTION

How did you find Agix Technologies?

Online Search

Why did you select Agix Technologies over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Agix Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Agix Technologies started by analyzing our existing systems and suggested an AI-driven roadmap tailored for the real estate sector. They built a predictive model for property value estimation and designed an automated client-matching system for our listings. They also implemented an AI dashboard that tracks buyer behavior and market performance in real time. From consulting to deployment, they handled everything with care and precision, ensuring a smooth transition to the new system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our response time to client inquiries has become faster, and the prediction tool has made pricing decisions much more reliable. We now rely heavily on insights generated by the dashboard to plan marketing and sales strategies, which has noticeably boosted our efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained consistent communication, provided progress updates, and always made sure our feedback was incorporated. Every milestone was completed on time, and the team’s responsiveness made collaboration effortless. It felt like working with an in-house team rather than an external partner.

What was your primary form of communication with Agix Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to translate complex AI concepts into simple, practical tools that fit perfectly into our daily workflow. They understood the real estate industry’s nuances and delivered solutions that felt tailor-made. Their professionalism and innovative mindset truly set them apart.

Are there any areas for improvement or something Agix Technologies could have done differently?

Not at all