Lead Generation & Sales Outsourcing for Research & UX Co
- Sales Outsourcing
- $10,000 to $49,999
- Feb. - Mar. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"One of the most impressive aspects of this company is their unwavering dedication to building trust."
- Other industries
- Berlin, Germany
- 11-50 Employees
- Online Review
- Verified
Aexus was hired by a research and UX company to increase their sales and generate leads. The team's goal was to utilize their network to boost the client's sales.
Aexus ensured that the client's needs were met, even through difficult situations. The team was dedicated and efficient. They addressed the client's concerns and made efforts to improve in all areas of the project. They proactively provided daily feedback and met deadlines.
This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of an it services company
Describe what your company does in a single sentence.
Provide research and UX services to other tech startups.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Aexus to accomplish?
- Get new leads
- Outsource sales
SOLUTION
How did you find Aexus?
- Online Search
- Referral
Why did you select Aexus over others?
- Pricing fit our budget
- Good value for cost
- Referred to me
How many teammates from Aexus were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
When searching for a service provider, I came across Aexus with hopes of leveraging their expertise and network to boost our sales and generate leads.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Transparency and commitment are essential in any service provider-client relationship. Aexus has been actively working to improve in these areas. While there were initial challenges with meeting expectations, the new team has made significant strides in addressing these issues. This increased transparency has made it easier to make necessary adjustments or decisions in a more timely manner.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The new management at Aexus has shown remarkable improvement in their approach. They have become highly proactive with daily feedback, ensuring that our company's needs are met effectively, even in the most challenging situations.
Delivery Timelines: Unlike our previous experience, the new management team at Aexus has excelled in delivering items on time. Their commitment to punctuality has significantly improved the project's progress. They have addressed our concerns regarding delays, and we are now witnessing a much smoother workflow. This timely delivery is a testament to their dedication and efficiency.
What was your primary form of communication with Aexus?
Virtual Meeting
What did you find most impressive or unique about this company?
One of the most impressive aspects of this company is their unwavering dedication to building trust and their unwavering commitment to being customer-focused. While there were some challenges in project management during our collaboration, it's important to highlight that the team at Aexus has taken steps to improve in this area. They have acknowledged the delays in delivering items on time and have been actively working to address these issues.
Their commitment to improving project management is indicative of their dedication to meeting and exceeding our expectations. Additionally, Aexus has shown a unique dedication to responsiveness to our needs. Although there were initial concerns, they have since made significant efforts to enhance their attention and commitment to addressing our requests. Their willingness to improve in this regard demonstrates their customer-focused approach.
Are there any areas for improvement or something Aexus could have done differently?
Aexus is moving in the right direction, and with some improvements, our collaboration could have been even more successful:
- Being more responsive, sharing updates, and addressing concerns
- Aexus is working on being more flexible and adaptable to our needs and feedback.
- Aexus is striving for greater accuracy in lead generation. Ensuring leads are thoroughly vetted and aligned with our target audience would enhance lead quality.
UPDATED REVIEW
This review was published on May 10, 2023.
Founder, IT Services Company
IT Services
11-50 Employees
Berlin, Germany
$10,000 to $49,999
Feb 2023 - May 2023
Project summary
An IT services company hired Aexus for lead generation and outsourced sales services. The team's goal was to boost sales and generate leads using an established network, particularly in Northern Europe.
Feedback summary
Aexus failed to meet the client's expectations regarding transparency and commitment. The team ignored inquiries, making it hard to assess their services. Aexus' project management was also lacking; they didn't provide tangible outcomes and weren't responsive, which soured the relationship.
BACKGROUND
Please describe your company and position.
I am the Founder of an it services company
Describe what your company does in a single sentence.
Provide research and UX services to other tech startups.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Aexus to accomplish?
- Get new leads
- Outsource sales
SOLUTION
How did you find Aexus?
- Online Search
- Referral
Why did you select Aexus over others?
- Pricing fit our budget
- Good value for cost
- Referred to me
How many teammates from Aexus were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
When searching for a service provider, I came across Aexus with hopes of leveraging their expertise and network to boost our sales and generate leads.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Transparency and commitment are essential in any service provider-client relationship. However, Aexus failed to meet expectations in these areas. Despite my repeated requests for leads, prospects' information, call transcripts, and emails sent, they consistently ignored my inquiries. This lack of transparency made it challenging to assess the quality of their services and make necessary adjustments or decisions in a timely manner.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Unfortunately, the project management by Aexus was severely lacking. Throughout our collaboration, there were significant delays in delivering items on time. This slow progress was concerning, especially considering the anticipated timeframe for building a sales pipeline of 3-4 months.
The lack of tangible outcomes and the delay in executing the first campaign within two weeks further compounded the issue. It was evident that Aexus struggled to effectively manage and meet project deadlines.
Responsiveness to Needs: In terms of responsiveness to our needs, Aexus demonstrated a concerning lack of attention and commitment. Despite repeated requests for essential information such as leads, prospects' details, call transcripts, and emails sent, they consistently ignored these inquiries.
Their failure to address our needs promptly and provide the necessary information hindered our ability to assess the quality of their services and make informed decisions. This lack of responsiveness undermined our confidence in their ability to meet our specific requirements and deliver satisfactory results.
What was your primary form of communication with Aexus?
Virtual Meeting
What did you find most impressive or unique about this company?
There were no aspects that I found particularly impressive or unique about Aexus. The collaboration with them did not live up to the promises they made regarding their established network, personalized approach, and lead generation quality. The lack of progress, slow pace of work, and the absence of tangible outcomes were disappointing. Additionally, their failure to demonstrate transparency, commitment, and effective communication further detracted from any potential positive attributes.
Are there any areas for improvement or something Aexus could have done differently?
Certainly, there are several areas where Aexus could have improved their services and approach, which would have significantly impacted the outcome of our collaboration. Here are some key areas for improvement:
- Communication and Transparency: Aexus should have prioritized open and transparent communication throughout the engagement. Responding promptly to inquiries, sharing progress updates, and actively addressing concerns would have fostered trust and confidence in their services.
- Utilization of Established Network: Aexus could have made a more concerted effort to leverage their established network, especially in Northern Europe. Actively connecting us with relevant contacts and demonstrating the value of their network would have showcased their capabilities and differentiated them from other service providers.
- Personalization and Quality of Outreach: Aexus should have delivered on their promise of a personalized approach to prospecting and lead generation. Going beyond simply addressing recipients by their first name and crafting tailored, engaging messages would have demonstrated their commitment to high-quality outreach.
- Lead Generation Accuracy: Aexus needed to exercise greater attention to detail in their lead generation process. Thoroughly vetting and cross-referencing leads to ensure accuracy, relevance, and alignment with our target audience would have significantly improved the quality of the generated leads.
- Results-Oriented Approach: Aexus should have taken a more proactive stance in driving results and meeting the agreed-upon goals within the anticipated timeframe. Setting clear milestones, tracking progress, and actively working towards achieving measurable outcomes would have instilled confidence in their ability to deliver value.
- Flexibility and Adaptability: Aexus could have demonstrated greater flexibility in adapting their strategies and approaches based on our specific needs and feedback. Proactively addressing any concerns or challenges that arose during the collaboration would have showcased their commitment to client satisfaction.
Overall, Aexus had opportunities to improve their performance, strengthen their network utilization, enhance lead generation accuracy, and demonstrate a results-oriented approach. By focusing on these areas, they could have delivered a higher standard of service and met the expectations set during the initial discussions.
Star Ratings
Overall rating: 0.5
Quality: 0.5
Cost: 0.5
Schedule: 0.5
Willing to refer: 0.5
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
