ACS Web Design & SEO

BACKGROUND

Please describe your company and position.

I am a Director at Crouse Medical Practice

Describe what your company does in a single sentence.

Multispecialty Medical Group

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ACS Web Design & SEO to accomplish?

• The primary goals were to improve the patient experience on the website, making it easier for patients to find providers, locations, and schedule appointments. An additional goal was improving search visibility to attract new patients and recruit qualified employees throughout Central New York.

SOLUTION

How did you find ACS Web Design & SEO?

• Online Search
• Referral

Why did you select ACS Web Design & SEO over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ACS Web Design & SEO were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The idea was to enhance CMP’s website by making it more user-friendly, improving SEO visibility, ADA Compliancy, and providing a more modern, refreshed design that aligns with our branding, operational needs, and alignment with CMP’s growth.  There was custom design developed across multiple display sizes and devices (i.e. phone, tablet, laptop, desktop). 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Search engine rankings have improved since the website launch, connecting more potential patients with providers. With HIPAA-compliant analytics configured, the practice can track performance while maintaining patient privacy and measure growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very responsive to all quesions and changes. The project was completed within the project timeline that was originally presented. 

What was your primary form of communication with ACS Web Design & SEO?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They guided us through the process, which made it simple and streamlined. We thought we would be more involved with changes ad additions, but they handled everything!

Are there any areas for improvement or something ACS Web Design & SEO could have done differently?

no