Access Solutions

BACKGROUND

Please describe your company and position.

I am the VP of Sales of Let's Gel, Inc.

Describe what your company does in a single sentence.

We manufacture and sell anti-fatigue mats. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

• Advise on best path towards providing commercial mats to our customers.
• Develop the pages on our website to add commercial mat offering.
• Clean up some other issues on our site.

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide guidance on BigCommerce web devleopment options for providing commercial mats to our customers. Discussed multiple options and determined best to add to our current site. Current site was develope by a different agency and had lots of cutom coding. Access Dev was asked to add an additional commercial homepage, commercial product pages, quote form, and some informational type pages. We also requested that they fix some issues we were alreayd having with the site from previous developer group. Requested they do all this with no disruption to our current residential business. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Weekly or biweekly email updates. They provide a scope of work that is very detailed with good estimates. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they delivered on time and were always very quick to respond to emails. 

What was your primary form of communication with Access Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They seemed very upfront about everything and very open with communication. Never seemed like they tried hiding anything. They were always professional and friendly.They completed the launch ahead of our schedule and within our budget range, even when we threw in some extra things to fix post scope creation. We will be using them for future help as needed. 

Are there any areas for improvement or something Access Solutions could have done differently?

Not that I can think of. 

BACKGROUND

Please describe your company and position.

I am the Head of Product of an ecommerce company

Describe what your company does in a single sentence.

We are a direct to consumer bridal startup focusing on affordable, on-trend bridesmaids dresses, gifts, and accessories for the marrying generation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

Staff augmentation for our Shopify development team

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Access Solutions were assigned to this project?

2-5 Employees

What was your primary form of communication with Access Solutions?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

We worked with Access to augment our current development team, with additional Shopify devs for ongoing work on our ecommerce website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Because we're working with them on an ongoing basis in general vs a specific project, we were mainly looking for development quality and speed, which have exceeded our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Given we are working with them on staff augmentation via an ongoing basis, we are managing the specific projects on our end, so we mostly communicate with Access leadership around resourcing needs. They're always highly responsive to any of our requests and work with us to find a solution that will benefit all parties. 

As far as the quality of the development work -- their engineers are top notch and always deliver on time, ask great questions, and work quickly while maintaining a high level of quality.

What did you find most impressive or unique about this company?

The quality of the work is excellent. I also love that we're able to support the people of Ukraine during this time.

Are there any areas for improvement or something Access Solutions could have done differently?

I wish that Access Solutions had a larger UX Design portfolio for more clients that were similar to us.

BACKGROUND

Please describe your company and position.

I am the Product of an ecommerce company

Describe what your company does in a single sentence.

Krinto is a family business, we are specializing in making one-of-a-kind, vintage, traditional authentic, and trendy decorative pillows. We love to create top-quality and unique accent pillows that can stay for a long time and become valuable decor pieces in our client's homes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

• development
• project management
• support
• UI/UX design

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Access Solutions were assigned to this project?

6-10 Employees

What was your primary form of communication with Access Solutions?

• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Development, UI/UX design, SEO services.Namely, we had a great product line, but our website was outdated and lacked the necessary functionality to compete in today's e-commerce landscape. The Access team helped us to revamp our online presence by creating a new Shopify website from scratch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Access has had a significant impact on our business through its expertise in digital marketing and web development. Since engaging with them, we have seen a noticeable increase in website traffic, leads, and conversions. They have also helped us improve our online presence and brand recognition, which has resulted in more opportunities for our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Access excelled in project management throughout our engagement with them. They were highly organized, communicated effectively, and kept us updated on the status of our project at every stage.

What did you find most impressive or unique about this company?

We were most impressed by Access's deep knowledge and expertise in their field. They have a team of talented professionals who are skilled in various areas of digital marketing, web development, and design.

Are there any areas for improvement or something {provider_name} could have done differently?

Overall, we were very satisfied with Access's performance.

BACKGROUND

Please describe your company and your position there.

I am Global Marketing Communications Manager at a healthcare textile company that sells to healthcare facilities. commercial laundries and distributors (B2B)

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Access Solutions, and what were your goals?

We hired Access Solutions to help us fix and finalize our Ecommerce Store that needed upgrading and integrating with our ERP systems. They came in after another consultant could not complete the job. We had issues with pricing integrations and design issues and a multitude of integration problems that needed to be addressed and fixed for our Online Magento Store. Our goal was to get these issues fixed and our upgraded integrated store launched asap!

SOLUTION

How did you select this vendor and what were the deciding factors?

There were referred to us by our previous consultants and after speaking with them, their professionalism, experience and price was a factor in our decision to partner with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had multiple meetings to address the problems left behind by the previous vendor, ranging from pricing integration issues, customer migration from old magento store to new one, UX design bugs, product sync with our PIM not working, as well as other technical bugs. We used Magento Ecommerce platform and needed to integrate some components of it with our current Great Plains ERP system. We also use a PIM from Plytix to help us populate the product and marketing portions onto Magento.

How many people from the vendor's team worked with you, and what were their positions?

We worked with 3 main players. The 2 lead programmers/developpers and strategist and one project manager. They utilized a myriad of programmers from their roster to help with day to day programming tasks.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After roughly a year of work, we are happy to say that the new Store was launched with minimal issues. We have internal roadblocks and issues in terms of skilled technical resources, which made things a little more difficult and lengthier, but CODIFI kept us moving forward and the end result has been a successful launch with a working, integrated ecommerce platform.

Describe their project management style, including communication tools and timeliness.

Their project management style was very efficient and proactive. They kept everything managed in a platfrom called JIRA and would keep us informed and updated in regards to every task that they were working on. Updates and comminication was great. They would use Emails and Slack to keep us updated on any changes, issues, fixes, questions, etc. They were easy to reach and answered in a very timely manner.

What did you find most impressive or unique about this company?

Their ability to listen to our needs and find solutions to help us get there. They communicated and worked diligently, which made us feel comfortable and well taken care of. Which in turn built great trust!

Are there any areas for improvement or something they could have done differently?

I have nothing to say. They were great!

BACKGROUND

Please describe your company and your position there.

Lighting Supply Guy is an Irvine, California based distributor of lighting materials, selling to contractors and property management companies. I am the President of Lighting Supply Guy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Access Solutions, and what were your goals?

LightingSupplyGuy.com was in need of modernization, so we moved most of our functionality to Shopify. However, we had hundreds of legacy custom order forms built to reflect each apartment community lighting needs. This has pictures of the property site (i.e. "Leasing office ceiling fixture") with the products used to keep that lighting application running. This was not available out of the box with Shopify.

SOLUTION

How did you select this vendor and what were the deciding factors?

We spoke with MANY platforms and consultants to try to get this functionality built, but all bids were out of our price range. We had spoken to Access beginning on 2020 and liked their process and creativity. Access reached back out to me after Shopify made some connection changes allowing for a much more cost effective solution.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Build a custom order form that works with the existing Shopify functionality, including existing Items, customers, shopping cart and Apps. Their process included formal requirements documents and project management through Jira.

How many people from the vendor's team worked with you, and what were their positions?

A relationships manager, project manager, at least two developers, and a QA person.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

It's too soon post launch for any metrics to share, but this provides our best customers with a modern responsive way to conveniently ensure they get exactly the right lighting material for their specific property.

Describe their project management style, including communication tools and timeliness.

I received formal weekly status emails from the Project Manager; calls were held on an as needed basis. Primary project management, testing, and issue management were held in Jira. Other tools.

What did you find most impressive or unique about this company?

They have a mature process for the company size. Access Solutions was good at bringing alternative solutions to the table. Communication was very good and timely.

Are there any areas for improvement or something they could have done differently?

I'll definitely use Access again, so this is pretty small: While Testing on the more complex features was good, I advise ensuring QA the simple things.

BACKGROUND

Please describe your company and position.

 I am the Marketing and Design Coordinator of a manufacturing company 

Describe what your company does in a single sentence.

Medical device manufacturer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

• Customize website and product configurations

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

Referred to me

How many teammates from Access Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ensured our product configuration worked as intended with the scale of options that exceeded native website host capabilities along with many other additions that were not capable natively in the host site.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Customer expereince has been great with all of the customizations they added to our site.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They're always quick to respond to requests and deliver solutions that make sense in a reasonable time.

What was your primary form of communication with Access Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Effeciency despite any workers located in different timem zones. Very hospitable and accomodating. Provide in depth explanations on why solutions would or would not work.  

Are there any areas for improvement or something Access Solutions could have done differently?

Some of the early solutions created roadblocks that would have been nice to be considered ahead of time but not sure there was any way to know what all would be affected beforehand.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of VIP Supplyco

Describe what your company does in a single sentence.

VIP Supplyco is a provider of restaurant disposables operating warehouses in Dallas TX and Salt Lake City UT.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

• Create and Launch a BigCommerce B2B site.
• Create a customer friendly site.
• Help us with integration technology.

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

• High ratings
• Referred to me

How many teammates from Access Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To design a BigCommerce B2B site integrated with our Fishbowl warehouse and inventory control system.  To integrate the BigCommerce with payment provider.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Functional site.  Payment processing.  Integration with other systems.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I found Access on top of every detail.  They used Jira project management software and included me in every step.  They have very professional, capable staff.  

What was your primary form of communication with Access Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Access was able to keep up with my pace.  We were having difficulties meeting our customers expectations so a quick launch was critical to retain customers.  They were on top of it.

Are there any areas for improvement or something Access Solutions could have done differently?

I really don't have any criticisms.

BACKGROUND

Please describe your company and position.

I am the QA & Product Service Manager of Sanborn Mfg. a Division of MAT Industries LLC

Describe what your company does in a single sentence.

Sanborn Mfg., a Division of MAT Industries LLC is a primary manufacturer of air compressors and ASME Code pressure vessels.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

• Access Solutions helped modify, design and develop an ecommerce platform hosted by BigCommerce based from one of their standardized web templates. This enabled our company to offer B2B and B2C service part support for both current and legacy products.

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Access Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

In non-technical language, Access Solutions guided and mentored us through the entire project from choosing a workable template, modified layout and format to complement our Logo and color schemes, developed integration to allow for exploded parts list views on the storefront. 

• Enabled part selection and integrated with shopping cart. 
• Assimilated with Avalara to follow tax rules applicable to each State. 
• Connected with Authorize.net to verify and handle credit card transactions. 
• Performed all the Quality and beta testing to assure everything was operational and provided the best customer experience. 
• Helped with the go-live configuration changes for DNS and BigCommerce. 
• Trained our staff how to upload products to the website and utilize all the built in amenities.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Their time line was swift and adhered to the projected budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Access Solutions guided us through the entire project. Introduced us to the most up to date project management and communication solutions such as Slack, Loom, and others. Access set up weekly and bi weekly meetings that kept everyone on track and in alignment with the scope of the project. They were incredible.

What was your primary form of communication with Access Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very knowledgeable and professional. They broke things down into simplified terms so team members with non-technical backgrounds were included and understood.

Are there any areas for improvement or something Access Solutions could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Department Manager of Accent Awnings

Describe what your company does in a single sentence.

Custom Awning and Drop Shade Manufacturers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Access Solutions to accomplish?

Backup Website Development

SOLUTION

How did you find Access Solutions?

Referral

Why did you select Access Solutions over others?

Referred to me

What was the size of Access Solutions’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Access Solutions successfully developed a custom website that mirrors our current website but with a refreshed take on the design and color palette. They've successfully included all necessary content to the website, which is a TON, and checked in weekly on the progress with reports presented and creative discussions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful backup site created for security/potential hacking purposes

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been 100% seamless.

What was your primary form of communication with Access Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

They demonstrated great communication skills and timeliness with work completion.

Are there any areas for improvement or something Access Solutions could have done differently?

Not a thing!