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Review Tips
When writing a review, please be informative and insightful. Provide information that you think will be helpful to readers in determining if the subject company will be a good fit for their needs. Specifically, focus on the following:
Incentivized Reviews
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Review Process
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Inappropriate Reviews
You can contact us to report a review as inappropriate. We will then check if the review violates these guidelines or Clutch’s Terms of Use. Reviews are evaluated from the perspective of what a prospective buyer would think. Note, the Clutch Website and Services provide a forum for users to share both positive and negative experiences and opinions. We do not arbitrate disputes, will not take down reviews just because they are negative, and absent highly unusual circumstances, which we in our sole discretion reserve the right to determine, err on the side of transparency and comply with our policy to leave reviews published. As a balance to this "policy," companies may submit responses to reviews. Please see the “Response to Reviews” section below.
Reviews may be removed for any of the following reasons:
Responses to Reviews
Companies are welcome to respond to reviews. Contact us with your response and we will post to the corresponding review. Responses should follow the guidelines above and should be respectful, constructive, and factual.
Reviewees are not permitted to edit their reviews once they are published, except minor editorial corrections, such as grammar, spelling and punctuation, which corrections need to be requested within 3 business days of publishing. We reserve final editorial discretion over such minor editorial corrections. If the status of the engagement changes after the review is published, the reviewee may request to add a response to the original content and modify the given ratings. Response comments must be provided when modifying ratings. Adding a response will not remove the original content.
Clutch is not responsible for any negative reviews of a company or the ranking or leader matrix position a company receives based on the information provided to Clutch, nor is Clutch responsible for any consequences of such reviews and/or rankings, including but not limited to loss of business or loss of goodwill.