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Top Call Center Services & Voice Services for Fintech in South Africa

Ratings Updated: March 21, 2025

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Featured

What are Featured Providers?
Martal Group

4.8 96 reviews
Premier Verified

$1,000+

$25 - $49 / hr

250 - 999

Serves South Africa

Services provided

10% Call Center Services

75% Sales Outsourcing

15% Email Marketing

Martal Group is a lead generation and sales engagement company that provides comprehensive Contact Center Services, including outbound call center and telemarketing services. With a strong 90% positive feedback rate, clients commend their innovative approach, responsiveness, and ability to integrate seamlessly with internal teams. However, some clients noted room for improvement in empathetic customer interaction and maintaining sustained results over time.

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Reviews mention Team players

Client feedback highlights Martal Group's strong emphasis on collaboration and teamwork. Clients consistently note the company's dedication to understanding their needs and integrating insights into project strategies. For instance, one client praised Martal for treating their project as a partnership rather than a task, while another emphasized the seamless communication and effective workflow, stating that Martal acts as an extension of their own team. Overall, sentiment regarding Martal Group as team players is overwhelmingly positive.

Marketing Strategy Development for Digital Marketing Company

5.0 Oct 25, 2023

Martal prioritizes collaborative partnerships. They’re always ready to include our insights into the process. While they are experts in lead gen, they understand the value of seeing the process from different perspectives.

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Digital Marketing for Social Media Management Platform

5.0 Jun 26, 2023

The people at Martal Group are what sets them apart. They don’t approach a new project like it’s just another task on their to-do list. Instead, the team focuses on creating value and developing long-term partnerships.

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Staff Augmentation & Advertising for Marketing Tech Platform

5.0 May 20, 2022

Martal works as an effective extension of our team, and works closely with us to continuously update our ICP, improve our messaging, and qualify new opportunities. We’re in touch with the team every week on these focuses.

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Outbound Sales Strategies for Nonprofit Automation Platform

5.0 Apr 14, 2022

The workflow has been great! We have constant communication and collaboration from the team. Once a week, we meet to discuss campaign progress and strategy.

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Lead Generation Service for EPM Solution Provider

5.0 May 7, 2020

We work so well with them because they don’t compete with my team, they’re part of our internal team. It’s collaborative, and that’s why it has been so successful.

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7 of 12 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Consulting Co

5.0 — Martal Group provided call center services for a consulting company. The team called target organizations to secure meetings for the client’s field salesforce in an effort to generate leads. Read more

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Australia (1)

Armenia (1)

Brazil (1)

Canada (18)

Taiwan (1)

Denmark (1)

Finland (1)

France (1)

Germany (4)

India (3)

Israel (7)

Pakistan (1)

Romania (1)

Russia (3)

Ukraine (1)

United States (45)

England (1)

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Helpware

4.8 45 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.

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Reviews mention Transparent

Clients have praised Helpware for their transparent and proactive approach, noting outstanding communication and regular reporting. One client highlighted that Helpware's transparency facilitated a close-knit integration, enhancing efficiency and performance. Overall, the sentiment reflects strong satisfaction with Helpware's commitment to clear communication and accountability, making them a recommended partner for future projects.

Centralization Process & Outsourcing Svcs for Treatment Firm

5.0 Aug 18, 2021

Their transparent and proactive approach has been impressive. On top of that, they’re great to talk with.

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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner

5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more

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Georgia (1)

New Zealand (1)

United States (39)

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Hit Rate Solutions

4.7 13 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves South Africa

Services provided

45% Call Center Services

25% Back Office Outsourcing

15% Customer Service Outsourcing +1 service

15% Sales Outsourcing

Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.

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Reviews mention Puts the customer first

The feedback from clients highlights Hit Rate Solutions' strong commitment to customer satisfaction. One client noted the company's proactive approach in ensuring follow-ups with customers, which significantly improved their service efficiency. Additionally, the availability of dedicated managers for immediate communication and project adjustments further exemplified their customer-first mentality. Overall, clients expressed high satisfaction with the responsiveness and adaptability of Hit Rate Solutions, indicating a strong alignment with their needs.

Phone Answering & Data Encoding Services for Locksmith Firm

5.0 Dec 2, 2023

Every thing that i need to change with my project i got manger that i can send message right away and we can do the change to make it fit for my needs. Also there is another manager always keep checking up with me that im happy with my project and with my associates. They are committed to the project. They taking care for that A-Z if some associate is getting sick they taking care for change of shift also if associate need days off they take care for all the changes which is save me a lot of time that i don't need to take care for that kind of staff.

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5 of 9 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Market Research Survey for Independent Consultant

5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more

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Canada (1)

United States (9)

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Sourcefit

5.0 5 reviews

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Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Cape Town, South Africa

Services provided

10% Call Center Services

10% Accounting

10% Back Office Outsourcing +7 services

10% Customer Service Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% HR Outsourcing

10% IT Managed Services

10% IT Staff Augmentation

10% Sales Outsourcing

10% Staffing

Sourcefit is a company specializing in Contact Center Services, offering customer support and management solutions, including inbound and outbound call centers. Reviews suggest that 80% of clients appreciate their responsive customer service and cost-effective pricing, while 20% mentioned areas for improvement in communication. Overall, Sourcefit is recognized for providing valuable customer care services and telephonic support tailored to client needs.

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Reviews mention High-quality work

Clients have consistently highlighted Sourcefit's commitment to high-quality work, noting their ability to source quality candidates and deliver effective QA testing services. A CTO from Trust Stamp remarked on their responsiveness and positive attitude, stating, 'We find SourceFit to be a good partner.' Overall, the sentiment reflects satisfaction with the quality of work and the value provided, despite minor communication challenges.

QA Services for Biometrics Solutions Firm

5.0 Jan 10, 2024

This is an ongoing project that we do not intend to end. We find SourceFit to be a good partner to provide headcount for these types of services. They are able to source quality candidates for us to choose from and deal with HR needs (both positive and negative) effectively.

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3 of 3 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Outsourced Call Center Services for Trade Solution Company

5.0 — Sourcefit provides outsourced call center services for a trade solutions company. The team grants the client access to call center resources, workspace, and necessary accessories to set up the call Read more

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Malta (1)

Singapore (1)

United States (1)

England (1)

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VA Connect

5.0 5 reviews

Undisclosed

Undisclosed

50 - 249

Sandton, South Africa

Services provided

50% Call Center Services

50% Back Office Outsourcing

VA Connect is a company specializing in Contact Center Services, including Customer Support Services and Outbound Call Center tasks. The reviews highlight a strong emphasis on customer service and business growth, with 100% of reviewers noting VA Connect's positive impact. The company is praised for its effective team members and their contribution to the client's success and expansion.

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Reviews mention Well-organized projects

Clients have consistently praised VA Connect for their well-organized project management, highlighting the team's ability to formulate to-do lists, communicate effectively on tasks, and meet deadlines. One client noted significant improvements in administrative efficiency and timely delivery of legal documents, which contributed to streamlined operations. Overall, the sentiment regarding project organization is highly positive, reflecting VA Connect's commitment to professionalism and client satisfaction.

Back Office Outsourcing for Law Firm

5.0 Jul 3, 2024

The team is well organized, formulates to-do lists, communicates on each task, and consistently meets deadlines.

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1 of 1 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer & Call Center Services for Corporate Catering Co

5.0 — VA Connect has been providing call center and customer services for a corporate catering company. These services encompass outbound dialing, answering phones, and dealing with inquiries, complaints, Read more

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Featured

What are Featured Providers?
Hugo

5.0 25 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

10% Call Center Services

40% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Data Annotation Services

10% Content Moderation Services

Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.

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Reviews mention Communicative

Clients consistently praised Hugo for their exceptional communication skills throughout various projects. They highlighted the proactive approach to updates and responsiveness to evolving needs, which fostered a collaborative environment. One client noted that Hugo's communication flowed effortlessly via dedicated channels, while another emphasized the team's eagerness to excel and go above expectations. Overall, the sentiment surrounding Hugo's communicative abilities is overwhelmingly positive, with clients appreciating their commitment to maintaining clear and effective dialogue.

Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution.

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Staff Aug & Content Moderation for Blockchain Technology Co

5.0 Aug 23, 2023

Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.

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Customer Support for FinTech Organization

5.0 Aug 23, 2023

Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner, contributing significantly to the achievements of our projects.

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Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. This accessibility made coordination effortless, and it was remarkably convenient to discuss updates, provide feedback, and clarify any queries.

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3 of 3 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co

5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more

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France (1)

Kenya (3)

Netherlands (1)

United Arab Emirates (1)

United States (8)

England (1)

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Select VoiceCom

4.9 8 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

25% Call Center Services

35% Customer Service Outsourcing

20% Sales Outsourcing +2 services

15% Back Office Outsourcing

5% Business Continuity Management

Select VoiceCom is a versatile provider of Call Center Services, specializing in Customer Support and Telemarketing. They consistently receive positive feedback, with customers noting their excellent project management and alignment with company values. Notably, 75% of reviewers praised their cultural fit and communication, and clients have seen improvements such as a 35% increase in customer satisfaction scores.

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2 of 4 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company

4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more

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United States (6)

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SureCall

4.8 11 reviews
Premier Verified

$5,000+

$50 - $99 / hr

250 - 999

Serves South Africa

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.

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Reviews mention Team players

Clients consistently describe SureCall as a dedicated partner rather than merely a service provider. Feedback highlights their team's responsiveness and flexibility, particularly during challenging times, such as the COVID-19 pandemic. One client noted the significant commitment to quality work and continuous improvement, stating, "They’ve shown great care in providing both quality work and continuous improvement." Overall, the sentiment reflects strong appreciation for their collaborative approach and investment in client success.

BPO & Voice Services for National Hockey Organization

4.0 Nov 13, 2020

The team is responsive to our needs and has evolved given the challenges that we’ve faced during COVID-19. We’ve had so many moving targets and variables with respect to the messaging that we’ve communicated to our members, and they’ve been able to adjust on the fly. Our account lead has been terrific on that front as well, being available and flexible. Whenever we run into situations that require more immediate support, she provides help within a quick turnaround time and communicates expectations clearly.

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5 of 7 Call Center Services reviews are 5 stars

2 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Support for Advertising & Marketing Firm

5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more

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Canada (5)

United States (4)

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Delta-v

4.8 4 reviews

$5,000+

$50 - $99 / hr

10 - 49

Cape Town, South Africa

Services provided

90% Sales Outsourcing

10% Business Consulting

Delta-v is a sales development consulting firm specializing in building sales engines, creating sales playbooks, and training sales development representatives (SDRs). Their reviews are overwhelmingly positive, highlighting their structured approach, cultural alignment, and tailored insights, with 100% of reviewers praising their expertise and responsiveness. Clients appreciate their focus on fundamentals and the tangible outcomes achieved, though some suggest enhancements in training for closing deals.

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Reviews mention Flexible

The sentiment regarding Delta-v's flexibility is highly positive. Clients appreciate their adaptability during the masterclass, noting that the team effectively balanced the schedule while allowing for in-depth discussions. One client specifically highlighted Delta-v's responsiveness to their needs, stating that the insights provided prior to the workshop were precisely aligned with their expectations. Overall, Delta-v is recognized for delivering on their commitments without overstating their capabilities.

Business Consulting for Customer Support Software Co

5.0 Feb 20, 2024

The masterclass ran smoothly with interesting debates/discussions, the team at Delta-V enabled the masterclass to run on schedule whilst giving flexibility to the discussions taking place. All needs/questions were answered in depth.

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South Africa (2)

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Ec3

4.8 5 reviews

$10,000+

< $25 / hr

50 - 249

Durban, South Africa

Services provided

45% Call Center Services

35% Customer Service Outsourcing

10% Back Office Outsourcing +2 services

5% Direct Marketing

5% Social Media Marketing

Ec3 is a distinguished provider of Contact Center Services, specializing in Customer Support, Inbound, and Outbound Call Center operations. Across the reviews, Ec3 is praised for its exceptional project management and innovative problem-solving, with 100% positive feedback highlighting their dedication and adaptability. Clients commend their ability to exceed expectations, and their entrepreneurial culture and owner-led management further enhance their client relationships.

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Reviews mention Flexible

Clients have consistently praised Ec3 for their flexibility and adaptability in project execution. One CEO noted the team's willingness to accommodate requests and implement necessary changes promptly, emphasizing their down-to-earth approach. Another client highlighted Ec3's dedication to finding solutions around challenges, stating, "They always find a way; they're extremely flexible." Overall, the sentiment regarding Ec3's flexibility is overwhelmingly positive, indicating a strong alignment with client needs and project demands.

Digital Marketing & Call Center Services for Energy Company

5.0 Sep 8, 2023

The most impressive attribute I found from working with Ec3 was how down-to-earth the entire team was to deal with. With a campaign being coordinated from the other side of the globe it is vital to work with a flexible and humble group who leave 'egos' at the door and focus on getting the best outcome. I think this is a rare and remarkable attribute that the Ec3 team have engrained right throughout their organisation.

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Call Center Services for Asset Management Company

4.0 Jun 10, 2021

It’s a little bit blunt, but give them a try. At first, we gave them sample data and gave them two weeks to work through the 1,000-customer sample to see what they could achieve. Within four days, they were already done with reporting and giving us feedback. However, if you think it’s not going to work with them, talk to Ec3 about what you want. They always find a way; they're extremely flexible.

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3 of 4 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Credit Card Provider

5.0 — Ec3 provided call center services for a credit card provider. The team was responsible for contacting leads from different pipelines and converting them into loans. Read more

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MANGO5

5.0 2 reviews

Undisclosed

Undisclosed

250 - 999

Cape Town, South Africa

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

MANGO5 is a mid-sized company specializing in Contact Center Services, including Customer Support Services and Telemarketing Services. Overall feedback highlights their strong performance in customer satisfaction and sales conversion rates, matching internal benchmarks. Notably, 100% of reviewers emphasize their trustworthiness and commitment to continuous improvement, although hiring processes could be faster.

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1 of 1 Call Center Services reviews are 5 stars

Unknown avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Online insurance Company

5.0 — An online insurance company partners with MANGO5 for call center services. The team is responsible for selling the client's products to potential customers. Read more

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The Agentsy BPO

5.0 3 reviews

$1,000+

< $25 / hr

50 - 249

Cape Town, South Africa

Services provided

20% Call Center Services

30% Customer Service Outsourcing

30% Sales Outsourcing +1 service

20% Finance & Accounting Outsourcing (FAO)

The Agentsy BPO is a business process outsourcing company specializing in boosting membership growth, sales, and revenue for travel-related businesses. Their clients report impressive outcomes, such as a 300% initial membership increase and a 100% year-over-year bookings and revenue growth. With high satisfaction rates, clients highlight their exceptional service, cultural alignment, and consistent achievement of objectives.

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Reviews mention Transparent

Clients consistently commend The Agentsy BPO for their transparent communication and open approach. One client noted their 'attention to detail' and 'open and transparent communication' as key strengths, which contributed to a successful partnership. The feedback reflects a strong overall sentiment, highlighting the company's ability to meet objectives while fostering trust and clarity in interactions.

BPO for Online Travel Agency

5.0 May 1, 2023

It's culture, attention detail, open and transparent communication, high quality of service and constantly achieving the goals we had set-out.

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ARC Business Process Outsourcing

5.0 1 review

Undisclosed

< $25 / hr

50 - 249

Stellenbosch, South Africa

Services provided

20% Call Center Services

40% Sales Outsourcing

30% Customer Service Outsourcing +1 service

10% Back Office Outsourcing

ARC Business Process Outsourcing is a customer service outsourcing company specializing in multilingual support and issue resolution across various channels. The reviews highlight high professionalism and flexibility, with 100% positive feedback on leadership and project management. Clients report improved customer satisfaction and operational efficiency, with no noted areas for improvement.

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Featured

What are Featured Providers?
HelpSquad

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves South Africa

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.

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Reviews mention Easy to work with

Clients consistently highlight HelpSquad's ease of collaboration and responsiveness. One director noted their team was 'very easy to work with' and appreciated their flexibility in making changes promptly. Another client emphasized the team's 'very responsive' nature, indicating a strong willingness to enhance the customer experience. Overall, the sentiment reflects a high level of satisfaction with HelpSquad's cooperative approach and adaptability.

Customer Service Outsourcing for Medical Company

5.0 Aug 1, 2024

HelpSquad is very timely and great to work with. I highly recommend them. HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.

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Live Chat Support Services for Consumer Products Company

5.0 Jul 30, 2024

The HelpSquad team was very responsive and always willing to work with us on bettering the chat experience. Their responsiveness is impressive.

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6 of 6 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Sales Outsourcing & Call Center Services for Cosmetic & Surgical Dentistry

5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more

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Hatboro, Pennsylvania (3)

Quakertown, Pennsylvania (1)

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six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves South Africa

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention Team players

Clients consistently highlight the team-oriented approach of Six Eleven Global Services, noting their commitment to collaboration and support. One client emphasized the 'family team relationship' fostered among the 3,800 agents, which contributes to a positive working environment. Furthermore, the CEO's hands-on involvement and open access to management for support reinforce the company's dedication to teamwork. Overall, the sentiment reflects a strong appreciation for their collaborative ethos.

Call Center Services for Call Center Outsourcing Firm

4.5 Feb 11, 2023

The company provides a family team relationship with their 3800 plus agents. Weekly or monthly KPI reports are provided and conference room use for weekly video team support are provided.

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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company

5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more

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United States (6)

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Simply Contact

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves South Africa

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a proficient provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support Services, and multilingual Customer Care Services. They consistently receive high praise, with clients noting impressive enhancements in customer satisfaction, response time, and cost-efficiency. An estimated 98% of feedback highlights their professional project management and adaptability, underscoring their effectiveness in delivering tailored, high-quality telephonic support solutions.

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Reviews mention Flexible

Overall sentiment regarding Simply Contact's flexibility is highly positive. Clients frequently highlight their adaptability and responsiveness to specific needs. For instance, one client noted their 'great communicators and adaptive to our needs,' while another emphasized their 'flexible approach and transparent work process.' Additionally, a client mentioned their 'flexibility of cooperation model,' showcasing Simply Contact's commitment to accommodating diverse project requirements effectively.

Customer Service Support for Public Interest Tech Firm

5.0 Jan 19, 2024

They were great communicators and adaptive to our needs. They also moved quickly. Great interaction with their team - very pleasant, flexible, and patient with us.

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Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

Simply Contact's project management was excellent. They are highly responsive to our needs and feedback. I'd say their team is professional, efficient, and flexible, and they work closely with us to ensure that our goals and objectives are met.

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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare.

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Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.

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Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

Simply Contact team is very flexible and reliable, they always strive to provide the best service, and implement the most efficient solutions. Besides the great quality of services, Simply Contact provides transparent workflow and communication.

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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline

5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more

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Israel (1)

Italy (1)

Latvia (1)

Philippines (1)

Ukraine (8)

United States (7)

England (4)

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Level180

4.8 5 reviews

$1,000+

$100 - $149 / hr

2 - 9

Randburg, South Africa

Services provided

35% Sales Outsourcing

25% Direct Marketing

20% Business Consulting +1 service

20% Corporate Training & Coaching

Level180 is a professional email marketing agency specializing in cold emailing and direct marketing strategies. Reviewers consistently highlight their effective communication, innovative approaches, and dedication to client goals, resulting in positive outcomes such as increased leads and client engagement. Approximately 100% of reviews commend their professionalism and responsiveness, though some suggest improvements in quality control and non-standard techniques.

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Reviews mention Flexible

Clients have consistently praised Level180 for their flexibility and responsiveness throughout projects. One client highlighted their willingness to discuss new approaches and take ownership of implementing them, stating, 'Flexibility, integrity and desire to make things work' were standout qualities. Additionally, the company's exceptional timekeeping and commitment to meeting deadlines contribute to a positive overall sentiment regarding their adaptable approach to project management.

Lead Generation Marketing for Enterprise AI Platform

5.0 Jan 10, 2024

The timekeeping of Level 180 is exceptional - they have not missed a key deadline yet. They are very responsive - for example being willing to discuss new approaches and then taking ownership to try and make them work. Flexibility, integrity and desire to make things work.

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Pretoria, South Africa (1)

Johannesburg, South Africa (1)

Plettenberg Bay, South Africa (1)

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CCI Global

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Umhlanga, South Africa

Services provided

25% Back Office Outsourcing

25% Customer Service Outsourcing

25% Finance & Accounting Outsourcing (FAO) +1 service

25% Sales Outsourcing

Launched in 2006, CCI Global is a large Back Office Outsourcing company. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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Quantanite

4.8 4 reviews

$1,000+

< $25 / hr

1,000 - 9,999

Sandton, South Africa

Services provided

20% Call Center Services

30% Customer Service Outsourcing

20% Back Office Outsourcing +2 services

20% Sales Outsourcing

10% Transcription

Quantanite is a service provider specializing in data transcription, menu programming, and support staffing. The company consistently receives high praise for its efficiency, flexibility, and ability to integrate seamlessly with clients' teams. Reviews show a 100% positive satisfaction rate, highlighting their strong candidate pool and capacity to meet productivity expectations consistently. Quantanite's adaptability and commitment to exceeding client needs are recurrent themes across feedback.

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Reviews mention Flexible

Clients have consistently praised Quantanite for its flexibility and adaptability in meeting project needs. One client highlighted that Quantanite was 'very flexible and accommodating,' successfully providing additional support during holidays and special projects. This sentiment reflects an overall positive experience, with clients noting the ease of collaboration and the seamless integration of Quantanite's team into their operations.

Menu Programming for Food Delivery Company

5.0 Feb 10, 2021

Quantanite has been very flexible and accommodating. When special projects come up or we need additional support hours to cover holidays or additional menu programming time due to projects they have come through for us.

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Canada (1)

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IT GUY

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Louis Trichardt, South Africa

Services provided

10% Call Center Services

15% Custom Software Development

15% Cybersecurity +4 services

15% IT Managed Services

15% IT Strategy Consulting

15% Web Design

15% Web Development

Software development company IT GUY was established in 2008. Based in Louis Trichardt, South Africa, the team provides Custom Software Development and IT managed services.
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Integreon

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Sandton, South Africa

Services provided

10% Call Center Services

45% Back Office Outsourcing

25% Transcription +2 services

10% Customer Service Outsourcing

10% Sales Outsourcing

Integreon, a large Back Office Outsourcing company, is headquartered in New York, New York and Makati, Philippines. Their services include Back Office Outsourcing and Transcription.
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