SpdLoad redeveloped the company website and made it adaptable to the mobile platform at a reasonable price. They have provided all the support and did all the new modules on the first project.
The website received positive feedback from the customers, the management, and staff. SpdLoad is a responsive, innovative and client-oriented team. They know the latest trends and give suggestions to avoid mistakes.
"They give good advice in terms of design and general approach since they work with foreign markets."
Please introduce your business and what you do there.
Our company's name is the Impacto Group, a communications and market research firm. We are currently representing several brands in Ukraine, one in Spain, and one in Great Britain. We are exclusive distributors for those countries, and we are starting a consulting business for companies who want to enter China. I am the owner of the company.
What challenge were you trying to address with SpdLoad?
We developed our online store with another company, and it was very expensive. But, when we wanted to add some additional features, we very quickly realized that what we bought was very limited. The company that was developing the site was very expensive and not very responsive. They were putting us on a waiting list of something like two or three weeks. Today, that is an unacceptable waiting period, particularly for something online.
While I was trying to figure out a solution to this problem, SpdLoad contacted me. There are, of course, many companies that offer their kind of service, but the way they contacted us, and the way the email was written, they just caught my attention, so I gave them a chance to present themselves.
What was the scope of their involvement?
The first thing we did was a mobile adaptation for the website because our website was not set up for mobile. This was the first work they did for our site. They were quick, they were very professional, and the price was very good. Slowly, we stopped working with the first company, and we have now entirely stopped working with them on the current project.
We've been working with SpdLoad for more than a year now. They have provided all the support and done all the new modules for us on the first project. Then, we started a second project from scratch called OpenCart. It's another Internet website, an Internet shop. We haven't launched as yet, but compared to the first site it's bigger, more expensive and has much more features. Essentially, we now have two projects with SpdLoad.
The first website was on MODX. When we contacted SpdLoad for additional modules for the website, they didn't have a manager working with MODX, but they found a very good programmer very quickly. I am happy with the person they found because the first company had programmed the platform in a way that made it very complicated for their clients to leave them. It was challenging to find someone who could take their place in our store. SpdLoad found this person, and we are very happy with him.
How did you come to work with SpdLoad?
They contacted us, and I gave them a try with the mobile application for the first website. They did everything great, so step-by-step, I started to give them more tasks. That was how we started to work with them.
How much have you invested with SpdLoad?
We have invested around $6,000 with the mobile application for the existing website. We've already invested around $4,000 in the current project, and it is not yet finished. I think in total it will come in at about $7,000 to the moment of launch. Then, monthly support requires some expenses.
What is the status of this engagement?
We began working with SpdLoad in June or July 2015.
Could you share any evidence that would demonstrate the productivity, quality of work or the impact of the engagement?
We have both wholesale and retail customers using the site, and we are receiving very good feedback. First of all, people were complaining that the site was not mobile-friendly; now it is and is being used at a very good rate. Then, we have our own managers who are working with the site, and they are very happy with what we did with SpdLoad. Some modules were created from scratch to help us manage the warehouse, something we invented ourselves that is very easy for us to work with. Our company employees and managers are very happy with the site.
How did SpdLoad perform from a project management standpoint?
Their project management is very simple and easy for me to use. We are using Google Docs. There is a spreadsheet where we input what needs to be done. SpdLoad works very quickly and updates the status of the project frequently. When I need to clarify something, they respond very quickly. They're always online.
The other company that we had been working with was just not reachable, which was very tough, especially when the site was not working. Since we began working with SpdLoad, the site is always working, and if I need something – weekends or weekdays – there is always someone taking care of us.
What did you find most impressive about SpdLoad?
They are very client-oriented. They are very quick. They give good advice in terms of design and general approach since they work with foreign markets. That was one thing I liked about them – they know the latest trends, and they give great advice. If I say let's do this, they might point out what is trending now and suggest a different way. I am very glad they gave that kind of advice. In a couple of cases, I had some reservations but, in time, came to understand that they were right.
They give very good professional advice in a way that is not offensive. Even if I have a stupid idea, they never tell me that directly. They know how to communicate and give good advice to avoid mistakes. SpdLoad is not just a company who is doing what you tell them to do and doesn't care about your business. They do care, and that's very important. I feel like they are a part of our team.
Are there any areas SpdLoad could improve?
This is only the third vendor I've worked with, and compared to the first two, I can't suggest anything. Maybe there is always something that could be done better, but I just don't have the experience to say. Everything is good for me now.