UpTech has developed two custom, responsive websites for customers of their client, a freelancer. They are currently working on a third site together.
Both sites have increased traffic for their respective businesses, and no bugs have been reported. UpTech is transparent, organized, and extremely dedicated to the client. They have been referred multiple times.
"They go above and beyond for me and for whatever I need for my clients."
Introduce your business and what you do there.
I am the Senior Designer at Dollar Shave Club for their iOS and Android apps, and I am the Partner and Creative Director at TwoScoops Studio.
What challenge were you trying to address with UpTech Team?
I had clients who needed different websites developed. One was a custom WordPress site for a law firm. The other was a tech company that needed their own site built from scratch. UpTech handled both of these.
What was the scope of their involvement?
The Law Firm required a responsive site that they could update themselves when needed. Dima suggested a custom WordPress site to make this possible. I worked with Dima and Andriy to set a roadmap for them to let my clients know when their site would be completed.From there, we set mile markers and a QA schedule to get us to launch on time. UpTech handled all of the development for a custom, responsive site build that we for a start-up that sells mobile advertising.
I worked closely with Dima, the team lead. He made sure that I had one dedicated full-time staff person working on each project.
How did you come to work with UpTech Team?
UpTech Team developed the Android app for Dollar Shave Club; that’s how I got in touch with them. When they separated from the company that they were with before, we decided to continue working together on TwoScoops projects.
How much have you invested with UpTech Team?
In total, they charged $5,000 to $10,000 for their services.
What is the status of this engagement?
It’s been about a year. UpTech started working together last September. We launched the Android app at Dollar Shave Club in March. Since then, we've continued to keep creating work. We’re getting ready to build a new site this week for an outdoor 5-on-5 soccer tournament and have a few other projects coming down the line.
Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don’t have exact numbers, but I do know that all of my clients have relayed to me that they’ve had an increase in traffic. All of my clients love the sites. We haven’t had any issues with bugs that pop up or any issues with the sites crashing or being hacked. They’re really quick with their response time in case anything does come up. I know everyone that has had their site built through me and UpTech is over the moon.
How did UpTech Team perform from a project management standpoint?
I think they’re great. When we first started working together, we were still trying to find the right process. We were running like a fly-by-night business for a bit, but I think we’ve got it down to a science now. They’re extremely quick to respond in case anything comes up or if I have clients who need changes. For example, I had one of my clients move to a Chicago office, so I had to update the website. They sent that to me yesterday and it was fixed this morning.
What did you find most impressive about UpTech Team?
One of the reasons I love working with them so much is that they go above and beyond for me and for whatever I need for my clients. They’re always super clear and transparent about what they’re working on. They tell me when and what they need from me to get things done. We’ve had times where we had to swap a developer out in the middle of a project, but they told me a week in advance. Everybody was onboarded properly and work was done on time. It was a really seamless transition from one developer to another. I always know what’s going on because they’re constantly checking in. I always have the ability to hop on Skype or send them an email. For all of those reasons, I trust them with all of my projects. The work is great, the development is awesome, and you can’t beat transparency like that.
Are there any areas UpTech Team could improve?
I would have said that we could be better about VQA in the beginning, but I just heard that they've added a few dedicated QA people to the team. We also just started using Trello for VQA and bug-tracking which has been very helpful so, I think we're already improving.