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Sandstorm Design

Platform Development for Business Organization

Overall rating: 

5.0

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Sandstorm Design created an updated mobile-friendly platform for use across 59 chapter websites. They built the platform on Drupal 8 and it integrates back into a main database.

Feedback summary: 

The website received more hits than ever before as a result of Sandstorm’s efforts. The team is hard working, fun, and collaborates well with other vendors. Their work is designed to be easily updated, which adds value to their offering. 

"I felt like they were an extension of our staff and not just another vendor."

BACKGROUND

Introduce your business and what you do there.

I’m the VP of chapter operations at The Association for Corporate Growth, a global organization with 14,500 members in 59 chapters. I work with chapter operations, and I handle all of the associated technology, databases, and website governance issues.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sandstorm Design?

We wanted to redesign our website to enable a mobile platform for 59 individual websites (one for every chapter). They all needed to integrate back to a database and be mobile-friendly.

SOLUTION

What was the scope of their involvement?

Their team led us in selecting a mobile platform for our website (Drupal 8), and helped us design and develop the user interface to our liking. We did usability testing with our customers and then contoured the design with that feedback in mind. The team coached us through the project and showed us what factors would contribute to the longevity of the platform.

What is the team composition?

We had a full team of developers, sub-developers, a usability group, a UI group, and a design group. Our main point of contact was Emily (Senior Director of Client Delivery, Sandstorm Design).

How did you come to work with Sandstorm Design?

We worked with a consultant and completed an RFP with their help.

How much have you invested with them?

We’ve invested $200,000–$1,000,000.

What is the status of this engagement?

Our project began in March 2016, and the platform went live in May 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had 800,000 hits to our website, which we had never had before. The project has been a success from all marketing, usability, branding, and SEO standpoints.

How did Sandstorm Design perform from a project management standpoint?

We had a great partnership with Sandstorm’s project management team. They were great and collaborative, especially with our other partners. Every week we used Uber Conference and Basecamp, which helped with management details.

What did you find most impressive about them?

I liked that they helped build our platform with components that can be updated when the time comes. I appreciate that aspect because it won’t cost as much as another brand-new project. Their team is also full of fun, authentic people. I felt like they were an extension of our staff and not just another vendor. Our last service provider always gave us a new representative, so it was hard to cultivate a relationship and we were just one of several clients. We never felt that way at Sandstorm since they have high retention rates and quality staff; that speaks volumes about their team management in my book.

Do you have any advice for potential customers?

I would advise potential customers to be honest and realistic about their expectations. It's important to always communicate and reiterate goals in order to keep the project under control.

RATINGS

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer