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SayOne Technologies

Django Redevelopment for Pet Products Retailer

Overall rating: 

4.0

Quality: 

Average: 4 (1 vote)

Schedule: 

Average: 4.5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

SayOne developed an e-commerce site on Django with integrations for Lightspeed Cloud. The platform is used for inventory management and sales. The team is currently implementing additional features to the site.

Feedback summary: 

The e-commerce aspect of the site — which is currently live — receives positive comments from the users. SayOne performs excellent services and is proficient at providing accurate time and budget estimates. Furthermore, the team is responsive and can quickly adapt to address urgent issues.

“The work has been great.”

BACKGROUND

Please describe your organization.

We are a pet retail store chain located throughout Southern California.

What is your position?

I am the chief operating officer of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with SayOne Technologies?

We have an online presence through which customers can shop and pick up items at specific facility or receive direct home deliveries. The tricky part about this system is that, because we don't have a centralized warehouse, the website needs to evaluate each store's differing inventory for a given user request. 

SOLUTION

Please describe the scope of their involvement.

SayOne Technologies built our website using the Django platform. It was custom integrated and configured with our point-of-sales system, Lightspeed Cloud. We use it to manage our product inventories and display that information on the website built by their team. We initially worked with a third party and inherited the Django platform we're currently using.

The size of the team assigned to us varies depending on the workload. At peak times, there could be four developers working for us. Currently, we have one full-time and one part-time developer for our platform. We interact with them directly, using JIRA. The tool was selected by us, and it has been working very well. I write out requests for features and bug fixes during the day. It allows me to upload pictures and add as many comments as I need. SayOne Technologies then work durings the night and, when I wake up in the morning, I can review the results.

How did you come to work with SayOne Technologies?

A friend of mine recommended SayOne Technologies. They'd worked on a casino app and a couple of wine websites for him.

Could you provide a sense of the size of this initiative in financial terms?

The total development cost so far has been around $30,000 to $40,000. The initial build was a fixed price psoject. We now keep SayOne Technologies on a service retainer. We have a full-time developer working for us and, from time to time, employ a part-time one, too.

What is the status of this engagement?

The e-commerce part of our site went live on December 31, 2015. SayOne Technologies continues to build more add-on features. We built an ambassador program, order processing, and search functionalities as well as other improvements.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

The work has been great. SayOne Technologies accomplished something, which was very tricky: allowing customers to walk around the store physically and have their own cash register in their cellphones. When shopping online with us, people access the direct inventory of particular locations. The majority of retail businesses have warehouses through which they fill requests. Our method is closer to ordering a pizza. It was a tricky situation, but SayOne Technologies built a solution that worked. They're very straightforward in fixing bugs and issues. It's always clear how a situation will be remedied or what workaround will be found for it.

Cost-wise, it has also worked well for us to have an on-call person that we can contact when something isn't working or when we want to add something new.

How did SayOne Technologies perform from a project management standpoint?

Like everything, there will be hiccups in our relationship, but I've found these issues to be quite reasonable. Any delays were due to the large scope of work. In the regular course of business, SayOne Technologies is good at estimating when they can finish a certain item.

What distinguishes SayOne Technologies from other providers?

I've come to know how long a particular item will take, and I have the advantage that they're flexible in terms of priority changes that I request. If, for example, they'd been working on a five-day project and something else broke and needed fixing immediately, SayOne Technologies would stop the other work right away. We are in the front lines, dealing with customers, so I appreciate that their team is able to shift priorities as needed. They're extremely flexible from a project management standpoint and that's really important to our unique business environment. 

Is there anything SayOne Technologies could have improved or done differently?

I would like to have a phone number for daytime emergencies. There were urgent situations in which we had to wait until 9 p.m. before addressing a matter. It wouldn't be something that we'd abuse, but it would be important to have.

RATINGS

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer