Web Redesign for Candle Supplies Company

Overall rating: 

5.0

Quality: 

Average: 5 (1 vote)

Schedule: 

Average: 5 (1 vote)

Cost: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

Project summary: 

Los Angeles Web Design rebuilt a website, including the logo and theme. They provided design, development, third-party integration, and SEO services and improved the backend to allow for easier editing.

Feedback summary: 

The website alone as doubled business revenue since its launch. Los Angeles Web Design communicated in clear layman’s terms and explained the development process in simple, easy-to-understand drawings and storyboards. They were exceptionally detail-oriented for both aesthetics and functionality.

"Los Angeles Web Design listened to what I had to say."

BACKGROUND

Please describe your organization.

Just Scent is a wholesale fragrance oil company, and we've been in business for almost 13 years. We sell candle supplies and soap supplies to crafters.

What is your position?

I am the owner.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Los Angeles Web Design?

My biggest goal was to create a website that was not confusing. I have so many products and so many pages that my customers found it daunting to try to find something. When you're in the world of wholesalers, it's typically not a pretty site. I wanted it to be aesthetically pretty as well as very functional.

SOLUTION

Please describe the scope of their involvement in greater detail.

Los Angeles Web Design completely rebuilt my site, including the logo and theme. They helped with everything from the design, the development, third-party integrations, and the SEO [search engine optimization] side as well. They changed the structure and design of every single page. They also changed the back-end so it would be easier for me to add and edit products.

How did you come to work with Los Angeles Web Design?

I was on my shop host site looking to see who they recommended, and there were 10 website designers who worked with Lexicon. I actually called a couple of people and when I spoke to Alan [Dale, CEO at Los Angeles Web Design] and Louise [Manfe, vice president of marketing at Los Angeles Web Design], I just knew they were the right fit.

Could you provide a sense of the size of this initiative in financial terms?

It cost between $10,000 and $15,000.

What is the status of this engagement?

It's an ongoing engagement, and I'm still working with them mostly on SEO

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We have doubled our business since we launched the site in September without changing any other part of the business.

How did Los Angeles Web Design perform from a project management standpoint?

Los Angeles Web Design listened to what I had to say. They were sympathetic to my needs and very nice. They talked in terms that I could understand because I'm not a web person. They told me what they could do. They explained everything to me, and they had weekly drawings and updates of everything that they had been working on. I got little storyboards for every step. They were awesome.

What distinguishes Los Angeles Web Design from other providers?

They have such a great eye for all the details, not just making it aesthetically pretty, but the details in the functionality of the site. The details that I would never even have thought about. The color or fonts, the size of the pictures – they go into great detail about things that you would never even think to look at.

Is there anything Los Angeles Web Design could have improved or done differently?

I don't think they could have done anything to make it more successful, truly. I am 100% happy.

RATINGS

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met their deadlines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They build a beautiful site.
  • 5.0 NPS
    Willing to refer
    I've already recommended them several times.