- 2 of 4 Call Center Services reviews are 5 stars
- 4 new reviews for Call Center Services in past 6 months
- $200,000 – $999,999 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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3 Companies
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Select VoiceCom specializes in Contact Center Services, offering comprehensive solutions in both Inbound and Outbound Call Center operations, including Customer Support Services and Telemarketing Services. They have consistently received positive feedback, with significant praise for their detail-oriented service and flexibility, leading to a 35% increase in customer satisfaction for one client. Notably, 100% of reviews highlight their strong project management and adherence to processes.
Call Center Services PROJECT HIGHLIGHT
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Hugo is a company specializing in Contact Center Services, offering comprehensive Customer Support Services, including inbound and outbound call handling. Clients consistently praise Hugo's adaptability and efficiency, with 100% of reviewers noting improved operational capabilities and customer engagement. Their expertise has led to significant business improvements, such as a 99.8% accuracy in order processing and enhanced customer support experiences.
Clients consistently highlighted Hugo's dedication to excellence and responsive project management. One client noted their 'exemplary' management skills, emphasizing timely deliveries and effective communication. Another remarked on Hugo's commitment to social impact, particularly in building remote support teams in black communities. This focus on quality and community engagement has garnered a positive overall sentiment, with clients appreciating Hugo's flexibility and proactive approach to meeting their evolving needs.
Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success. Regular updates and clear channels of communication were established, allowing for transparent progress tracking and immediate issue resolution. In instances where adjustments were needed, Hugo's team displayed flexibility and a solutions-oriented mindset, ensuring that our specific requirements were not only met but often exceeded. Their commitment to delivering items on time and their responsiveness to our evolving needs underscored the effectiveness of their project management approach, fostering a collaborative and productive partnership.
What stood out most about Hugo was their unique commitment to building high-performance remote client support teams in black communities, fostering a more nuanced and less biased approach to customer support, marketplace operations, and content moderation. This distinctive focus on social impact, coupled with their dedication to excellence, was particularly impressive. Hugo's 10,000 hours of expertise showcased their dedication to perfecting their craft, and their strategic workforce distribution across English, French, and Portuguese Africa highlighted a commitment to global inclusivity. The company's unwavering dedication to doing good work and making a positive impact in diverse communities made them stand out in the industry.
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SureCall is a comprehensive contact center service provider specializing in customer support services, inbound and outbound call handling, and telephonic support. Across their reviews, SureCall is praised for their exceptional project management skills, responsiveness, and flexibility, with over 80% of users highlighting their efficient communication and quick response times. Their ability to customize solutions to meet specific client needs is frequently noted as a key strength.
Clients have consistently praised SureCall for their efficient service delivery and responsiveness. One client noted that SureCall's team was 'highly responsive' and provided timely answers to queries, often within 4-6 hours. Another highlighted their efficiency in resolving customer service requests, stating that issues were addressed within 24-48 hours. Overall, the sentiment reflects strong approval of SureCall's ability to manage projects effectively and maintain excellent communication.
SureCall was highly responsive to all our requests by replying to emails and phone calls in a timely manner. Our questions were usually answered within 4-6 hours and any response that required additional research or information was answered in 24 hours or less. They are highly responsive, proactive, collaborative, and efficient.
Whenever we need to make changes, I’ll submit an email to Marcella with everything they need to know. She’ll email me back to make sure everything is correct, and we’ll move on from there. It’s very efficient.
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Call Center Services PROJECT HIGHLIGHT
5.0 — SureCall provides ongoing bilingual 24/7 customer phone and email support for an advertising and marketing firm. They've created training decks and tracked customer support data. Read more
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Condor Digital Services LLC is a digital marketing and web design agency known for its comprehensive support across multiple marketing channels, including SEO, CRM management, and website design. They consistently deliver projects on time and maintain excellent communication, with 100% of reviewers praising their collaboration and organizational skills. The company is frequently highlighted for its cultural fit and value for cost.
Clients have consistently praised Condor Digital Services LLC for their well-organized project management. One client noted that the team outlined everything in an organized and fluid manner, ensuring all project milestones were met and proactively following up to keep internal tasks on track. Their attention to detail and superior communication were highlighted as impressive attributes, contributing to a seamless collaboration and successful outcomes.
They were very on top of all project milestones and needs. They outlined everything in a very organized, fluid and easy to follow manner. They were responsive and followed up with us to make sure we also stayed on task, internally, to ensure we met project goals.
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Call Center Services Venezuela is a small call center headquartered in Caracas, Venezuela. The team focuses on Call Center Services and Back Office Outsourcing.
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SupportYourApp is a professional Customer Support Services provider specializing in Contact Center Services and Telephonic Support, with a focus on inbound and outbound call handling across multiple languages. The company's dedication to delivering timely, efficient, and high-quality support is consistently praised, with 100% of reviewers highlighting their professionalism and proactive communication. The flexibility in scaling support teams and maintaining customer satisfaction has been a significant advantage for many clients.
Call Center Services PROJECT HIGHLIGHT
4.0 — SupportYourApp provides customer support services for a public transportation company. The team monitors customer requests 24/7, handling support cases for the client's products and the companies Read more
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HelpSquad specializes in Contact Center Services, providing comprehensive customer support, including inbound call handling, telephonic support, and customer care services. With a focus on responsiveness and tailored solutions, 100% of reviewers commend their professionalism and adaptability. Clients appreciate their ability to manage tasks efficiently, leading to enhanced productivity, increased leads, and customer satisfaction.
Clients consistently highlight HelpSquad's attentiveness and responsiveness throughout their projects. One client noted, "Attentiveness and timeliness was on point," emphasizing the company's commitment to meeting specific needs. Additionally, another client remarked that HelpSquad "listened to our specific needs and tailored a solution that fit us," further reflecting their dedication to client satisfaction. Overall, the sentiment regarding HelpSquad's attentiveness is overwhelmingly positive, indicating a strong alignment with client expectations.
Attentiveness and timeliness was on point. They listened to our specific needs and tailored a solution that fit us.
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Call Center Services PROJECT HIGHLIGHT
5.0 — HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data Read more
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Hit Rate Solutions is a company specializing in Contact Center Services, offering a range of services including Inbound and Outbound Call Center, Customer Support, and Telemarketing Services. Reviews reveal a strong emphasis on professionalism, with 100% of reviewers highlighting timely delivery and effective communication. Clients commend the company for its excellent value for cost, with many praising their responsiveness and ability to tailor services to specific needs.
Call Center Services PROJECT HIGHLIGHT
5.0 — Outsourced resources from Hit Rate used telephone calls, emails, and texts to conduct data collection for marketing research. Read more
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Person To Person, a midsize phone answering service, is in Caracas, Venezuela. The team specializes in Call Center Services and Back Office Outsourcing.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
Ability to deliver
Service focus
Ability to deliver
Service focus
Ability to deliver
Service focus
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.