# Top Phone Support Services in the United States Highly reviewed Phone Support Services companies in United States include SupportYourApp, Helpware CX, XACT, 1840 & Company, Uassist.ME, Prialto, ROI CX Solutions, Wing Assistant, Specialty Answering Service, The Hour - Back Office and Virtual Assistant Services. From Silicon Valley startups to Fortune 500s in New York and beyond, the United States offers deep expertise in phone-based customer care, compliance, and tech-enabled service delivery. On Clutch, you’ll find verified reviews, case studies, and detailed service breakdowns to help you evaluate phone support services based on quality, responsiveness, and ROI. Our team vets providers through client interviews and transparent scoring so you can compare agencies by budget, industry focus, time zone coverage, language support, and platform integrations. Whether you need 24/7 phone answering services, inbound call handling services, or fully U.S.-based customer service solutions, use filters to shortlist the best fit for your operations. Start with these resources: • Top Phone Support Services • Phone Support Services in Los Angeles • Phone Support Services in New York • Phone Support Services in Dallas • U.S. Phone Support Services for Healthcare We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Phone Support Agencies in the United States Ratings Updated: Jul 16, 2026 ### [SupportYourApp](https://clutch.co/profile/supportyourapp) #### 4.8 out of 5 star rating (87 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Wilmington, DE #### Services Provided - Allocation of Expertise by Percentage - 20% AI Agents - 15% Back Office Outsourcing - 30% Call Center Services - 30% Customer Service Outsourcing - 5% Data Annotation Services #### Company description SupportYourApp is a Customer Support Outsourcing company providing scalable Customer Service BPO solutions, including 24/7 support and call center solutions. Reviews indicate a mixed reception: 75% of reviewers praised their flexibility, responsiveness, and ability to deliver high-quality support, while 25% reported issues with accountability and workload efficiency. Overall, SupportYourApp is recognized for its strong customer-centric approach and adaptability to business needs. [Visit Website](https://supportyourapp.com/welcome-from-clutch/?utm_medium=referral&utm_source=clutch&utm_campaign=company_profile) --- ### [Helpware CX](https://clutch.co/profile/helpware-cx) #### 4.8 out of 5 star rating (47 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Lexington, KY #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% Call Center Services - 10% Content Moderation Services - 50% Customer Service Outsourcing - 10% Data Annotation Services #### Company description Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values. [Visit Website](https://helpware.com/cx/services/customer-support-outsourcing?utm_source=clutch.co&utm_medium=referral&utm_campaign=us-customer-support-phone) --- ### [XACT](https://clutch.co/profile/xact) #### 4.7 out of 5 star rating (34 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Orlando, FL #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 50% Call Center Services - 30% Customer Service Outsourcing - 10% Staffing #### Company description XACT is a Customer Service BPO company providing Outsourced Customer Support and Call Center Solutions. Reviews highlight their strong culture fit, flexibility, and responsiveness, with a 100% positive response regarding their proactive and adaptable approach. Approximately 75% of reviewers emphasize XACT's exceptional project management and ability to enhance client productivity and satisfaction. [Visit Website](http://www.myxact.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [1840 & Company](https://clutch.co/profile/1840-company) #### 4.8 out of 5 star rating (17 reviews) - $10,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Overland Park, KS #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Sales Outsourcing - 30% Staffing #### Company description 1840 & Company is a Customer Service Outsourcing firm specializing in recruiting and managing skilled offshore customer support teams. Reviewers consistently praise their professionalism, responsiveness, and commitment to client satisfaction. With a 96% CSAT and impressive response times, 1840 & Company excels in meeting client KPIs and providing tailored call center solutions, solidifying their reputation as a dependable Customer Service BPO provider. [Visit Website](https://www.1840andco.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Uassist.ME](https://clutch.co/profile/uassistme) #### 4.6 out of 5 star rating (35 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Miami Beach, FL #### Services Provided - Allocation of Expertise by Percentage - 50% Back Office Outsourcing - 10% Call Center Services - 30% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description Uassist.ME is a Customer Support Services company specializing in Customer Service BPO and Remote Customer Care solutions. Reviewers highlight their effectiveness in reducing hold times and improving customer satisfaction scores, with a 28% reduction in dropped calls. Clients commend Uassist.ME for their professional communication and reliable problem-solving, with no areas for improvement noted. [Visit Website](https://www.uassistme.com/request-a-consultation?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Prialto](https://clutch.co/profile/prialto) #### 5 out of 5 star rating (45 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Portland, OR #### Services Provided - Allocation of Expertise by Percentage - 70% Back Office Outsourcing - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description Prialto is a Customer Service Outsourcing (CSO) company offering executive support, administrative assistance, and customer service. They consistently receive high praise, with 100% of reviews highlighting their timely delivery and strong communication. Clients commend their proactive approach, seamless integration, and value for cost, though some suggest improvement in platform integration. Positive reviews underscore Prialto's service-oriented culture and commitment to client success. [Visit Website](https://www.prialto.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [ROI CX Solutions](https://clutch.co/profile/roi-cx-solutions) #### 4.8 out of 5 star rating (4 reviews) - $50,000+ minimum project size - 1,000 - 9,999 employees - American Fork, UT #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 10% Content Moderation Services - 20% Customer Service Outsourcing - 10% Data Annotation Services - 15% Finance & Accounting Outsourcing (FAO) - 5% HR Outsourcing #### Company description ROI CX Solutions is a Customer Service BPO specializing in Customer Support Outsourcing. According to 100% positive feedback, they deliver timely solutions and demonstrate excellent project management. Clients appreciate their cultural fit and improved responsiveness under new leadership, making them a reliable choice for remote customer care and call center solutions. [Visit Website](http://roicallcentersolutions.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Wing Assistant](https://clutch.co/profile/wing-assistant) #### 4.7 out of 5 star rating (36 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Berkeley, CA #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description Wing Assistant is a Customer Service Outsourcing company providing virtual assistant services, including customer support and administrative tasks. Reviews indicate that 75% of clients appreciate their timely service and seamless integration with existing systems, while 25% note concerns with oversight and assistant vetting. Their project management and communication are generally praised for improving client operations and productivity. [Visit Website](https://wingassistant.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=clutch-organic) --- ### [Specialty Answering Service](https://clutch.co/profile/specialty-answering-service) #### 4.7 out of 5 star rating (50 reviews) - 10 - 49 employees - King of Prussia, PA #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 50% Call Center Services - 20% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description Specialty Answering Service is a customer support outsourcing company that offers call center solutions and remote customer care. Their services have received overwhelmingly positive feedback, with clients praising their 24/7 availability, affordability, and helpful call management features. Approximately 100% of reviewers appreciated their responsiveness and value for cost, highlighting their effective project management and flexibility in script customization. [Visit Website](http://www.specialtyansweringservice.net/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [The Hour - Back Office and Virtual Assistant Services](https://clutch.co/profile/hour-back-office-virtual-assistant-services) #### 5 out of 5 star rating (34 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Great Neck Plaza, NY #### Services Provided - Allocation of Expertise by Percentage - 50% Back Office Outsourcing - 10% Call Center Services - 20% Customer Service Outsourcing - 5% Document Digitization & Management - 10% Finance & Accounting Outsourcing (FAO) - 5% HR Consulting #### Company description The Hour - Back Office and Virtual Assistant Services is a Customer Support Outsourcing company offering comprehensive solutions like staffing, email marketing, and administrative support. Their reviews highlight exceptional organization, responsiveness, and professionalism, with 100% of feedback reflecting positive project management and communication. Clients appreciate their ability to meet deadlines and integrate seamlessly into existing workflows, underscoring their strong value for cost and remarkable service quality. [Visit Website](https://thehour.co/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Top Customer Service](https://clutch.co/profile/top-customer-service) #### 5 out of 5 star rating (68 reviews) - $1,000+ minimum project size - 250 - 999 employees - Brooklyn, NY #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Call Center Services - 10% Content Moderation Services - 55% Customer Service Outsourcing - 15% Data Annotation Services #### Company description Top Customer Service is a distinguished provider of Customer Support Outsourcing services, praised for its professionalism and effectiveness across diverse industries. With 100% of reviews highlighting improved response times and customer satisfaction, their call center solutions seamlessly integrate with client operations. Over 70% of reviewers commend their ability to reflect brand values and ensure consistent communication, underscoring their role as a reliable Customer Service BPO. [Visit Website](https://bpo.topcustomerservice.com/) --- ### [Remote CoWorker](https://clutch.co/profile/remote-coworker) #### 4.8 out of 5 star rating (191 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Hollywood, FL #### Services Provided - Allocation of Expertise by Percentage - 45% Back Office Outsourcing - 10% Call Center Services - 10% Customer Service Outsourcing - 15% Finance & Accounting Outsourcing (FAO) - 10% HR Consulting - 10% Sales Outsourcing #### Company description Remote CoWorker is a Customer Service Outsourcing company specializing in providing virtual assistants and administrative support across various industries. Their reviews indicate a strong emphasis on improving operational efficiency, customer support, and administrative tasks, with 100% of feedback being positive. Clients consistently praise their proactive communication, responsiveness, and ability to align with company values, demonstrating effective project management and timely task completion. [Visit Website](https://remotecoworker.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [TECHSPEED INC](https://clutch.co/profile/techspeed) #### 4.9 out of 5 star rating (18 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Portland, OR #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 25% Call Center Services - 25% Content Moderation Services - 20% Customer Service Outsourcing #### Company description TECHSPEED INC is a Customer Service BPO specializing in data entry and customer service outsourcing. Reviews highlight their high accuracy rate, with a swift turnaround on data tasks and effective call handling. 100% of reviewers commend their proactive communication and efficient project management, emphasizing their commitment to quality and customer satisfaction. [Visit Website](https://techspeed.com/get-started/?utm_source=clutch.co&utm_medium=referral) --- ### [Unity Communications](https://clutch.co/profile/unity-communications) #### 4.9 out of 5 star rating (44 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Gilbert, AZ #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 10% Call Center Services - 15% Customer Service Outsourcing - 20% Employer of Record (EOR) Services - 10% HR Outsourcing - 10% Recruitment Process Outsourcing - 10% Sales Outsourcing #### Company description Unity Communications is a Customer Support Outsourcing company that excels in providing customer care and Business Process Outsourcing (BPO) solutions. Clients consistently praise their professionalism, timeliness, and effective communication, with approximately 90% of feedback highlighting their ability to significantly improve service levels and customer satisfaction. While some reviews suggest areas for procedural refinement, the overall sentiment is overwhelmingly positive. [Visit Website](http://www.unity-connect.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Connext](https://clutch.co/profile/connext-0) #### 5 out of 5 star rating (7 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Honolulu, HI #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 30% Customer Service Outsourcing - 30% Finance & Accounting Outsourcing (FAO) - 20% IT Staff Augmentation #### Company description Connext is a versatile outsourcing agency providing call center, accounting, and business process management services. Reviews indicate a strong focus on client alignment, effective recruitment, and seamless integration into clients' workflows, with over 85% of feedback emphasizing their impressive hiring speed and communication. Clients appreciate their proactive approach and dedication to long-term partnerships, although some suggest enhanced employee training. [Visit Website](https://www.connextglobal.com) --- ### [Afrishore BPO](https://clutch.co/profile/afrishore-bpo) #### 5 out of 5 star rating (3 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Dallas, TX #### Services Provided - Allocation of Expertise by Percentage - 10% Accounting - 50% Call Center Services - 35% Customer Service Outsourcing - 5% Marketing Strategy #### Company description Afrishore BPO is a Customer Service BPO that excels in outsourced customer support, demonstrating exceptional client retention and satisfaction. The company is praised for its warm, friendly staff and alignment with client values, achieving 100% client retention and receiving positive client feedback. Their responsiveness and adaptability to project needs are noteworthy. [Visit Website](https://afrishorebpo.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Select VoiceCom](https://clutch.co/profile/select-voicecom) #### 4.8 out of 5 star rating (9 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Savannah, GA #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 30% Call Center Services - 30% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Sales Outsourcing - 10% IT Staff Augmentation #### Company description Select VoiceCom is a Customer Support Outsourcing company specializing in Call Center Solutions and Customer Service BPO. The company consistently receives positive feedback, with approximately 100% of reviewers appreciating their effective communication, cultural alignment, and quality assurance processes. Clients highlight their ability to improve call quality and efficiency, as well as their proactive approach to problem-solving. [Visit Website](https://selectvoicecom.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Hugo Inc.](https://clutch.co/profile/hugo) #### 5 out of 5 star rating (28 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Chicago, IL #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 20% Call Center Services - 10% Content Moderation Services - 25% Customer Service Outsourcing - 10% Data Annotation Services - 10% Finance & Accounting Outsourcing (FAO) - 10% Sales Outsourcing #### Company description Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency. [Visit Website](https://hugoinc.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Go Answer](https://clutch.co/profile/go-answer) #### 4.3 out of 5 star rating (16 reviews) - 1,000 - 9,999 employees - Garden City, NY #### Services Provided - Allocation of Expertise by Percentage - 70% Call Center Services - 30% Customer Service Outsourcing #### Company description Go Answer is a business process outsourcing company specializing in answering services and customer support across various communication channels. Reviews indicate a high level of professionalism and reliability, with 100% of reviewers praising their responsiveness and ability to handle large call volumes effectively. Clients report significant cost savings and improved customer engagement, although some suggest enhancements in bilingual support and training transparency. [Visit Website](https://www.goanswer.io/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [AnswerFirst](https://clutch.co/profile/answerfirst) #### 4.2 out of 5 star rating (24 reviews) - 50 - 249 employees - Tampa, FL #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 40% Customer Service Outsourcing #### Company description AnswerFirst is a call management service provider known for its reliable handling of inbound calls and customer service. The company receives positive feedback for quality, reliability, and efficiency, with 75% of reviewers highlighting these strengths. Areas for improvement include attention to detail and customer interaction. Overall, clients value the cost savings and trustworthy service they receive. [Visit Website](https://answerfirst.com/?utm_source=clutch.co&utm_medium=referral) --- ### [Hit Rate Solutions](https://clutch.co/profile/hit-rate-solutions) #### 4.8 out of 5 star rating (16 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Chicago, IL #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 45% Call Center Services - 15% Customer Service Outsourcing - 15% Sales Outsourcing #### Company description Hit Rate Solutions is a Customer Service BPO specializing in Customer Support Outsourcing, Call Center Outsourcing, and Remote Customer Care. The reviews indicate a high level of satisfaction with 100% of clients noting responsiveness, cost-effectiveness, and commitment to project goals. The company is praised for its tailored support, efficient management, and seamless communication. [Visit Website](https://hitratesolutions.com?utm_source=clutch.co&utm_medium=referral&utm_campaign=us-customer-support-phone) --- ### [Moneypenny USA (formerly VoiceNation)](https://clutch.co/profile/moneypenny-usa-formerly-voicenation) #### 4.4 out of 5 star rating (53 reviews) - < $25 average hourly rate - 50 - 249 employees - Duluth, GA #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 10% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description Moneypenny USA (formerly VoiceNation) is a call center and answering service provider that offers tailored customer service solutions for businesses in various industries. The reviews reveal a 90% satisfaction rate, with clients frequently praising their responsive communication and customized service. However, around 20% of reviews indicate areas for improvement, such as consistency in service quality and data management. Overall, Moneypenny USA is commended for its friendly and professional approach. [Visit Website](https://voicenation.com/?utm_source=clutch.co&utm_medium=referral) --- ### [Tele-Help-Ing](https://clutch.co/profile/tele-help-ing) #### 5 out of 5 star rating (7 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Las Vegas, NV #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 35% Call Center Services - 35% Customer Service Outsourcing #### Company description Tele-Help-Ing is a versatile virtual assistant service provider offering comprehensive solutions, including paralegal support, workflow optimization, and clinical coverage. The company is praised for its professionalism and cultural fit, with over 80% of reviews highlighting their responsiveness and on-time delivery. Clients consistently commend their effective communication and adaptability, making Tele-Help-Ing a highly recommended choice for outsourcing needs. [Visit Website](http://www.telehelping.com) --- ### [Southwest Recovery Services](https://clutch.co/profile/southwest-recovery-services) #### 5 out of 5 star rating (1 reviews) - $5,000+ minimum project size - 10 - 49 employees - Addison, TX #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Southwest Recovery Services is a collections agency that specializes in managing overdue accounts and negotiating payments. According to reviews, 100% of feedback is positive, citing a high success rate of 50% in debt recovery and seamless communication. Clients appreciate the team's effectiveness and the impressive sales acumen of the owner, Steve. [Visit Website](https://www.swrecovery.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Veza Reception](https://clutch.co/profile/veza-reception) #### 4.8 out of 5 star rating (10 reviews) - 10 - 49 employees - Phoenix, AZ #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Veza Reception is a Customer Service Outsourcing company specializing in call center solutions, focusing on tasks such as scheduling jobs and directing phone calls. Across the reviews, 100% of clients appreciate their excellent customer service and project management, with no areas for improvement noted. Their ability to tailor their services to align with client needs is frequently highlighted. [Visit Website](https://vezareception.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Cloud Sourcing](https://clutch.co/profile/cloud-sourcing) #### 5 out of 5 star rating (5 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 10 - 49 employees - Miami, FL #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 40% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description Cloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings. [Visit Website](https://cloudsourcing.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [SummitNext](https://clutch.co/profile/summitnext) #### 4.7 out of 5 star rating (5 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Beachwood, OH #### Services Provided - Allocation of Expertise by Percentage - 20% AI Development - 10% Back Office Outsourcing - 15% Call Center Services - 10% Content Moderation Services - 25% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description SummitNext is a Customer Service BPO specializing in Customer Support Outsourcing and community management. Their reviews highlight a proactive approach and a "can-do" attitude, with 100% positive feedback emphasizing their cultural alignment and value for cost. Clients appreciate their 24/7 social listening capabilities and timely, accurate reporting. [Visit Website](https://summitnext.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo) --- ### [20four7VA](https://clutch.co/profile/20four7va-0) - < $25 average hourly rate - 50 - 249 employees - Berlin, MD #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 10% Customer Service Outsourcing - 25% Recruiting - 25% Staffing #### Company description 20four7VA, a Back Office Outsourcing company, is located in Berlin, Maryland. Founded in 2013, the team provides Back Office Outsourcing and Staffing. [Visit Website](https://20four7va.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Riseup Labs](https://clutch.co/profile/riseup-labs) #### 4.9 out of 5 star rating (45 reviews) - $5,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - New York, NY #### Services Provided - Allocation of Expertise by Percentage - 10% AI Agents - 10% UX/UI Design - 10% Custom Software Development - 10% AI Development - 10% Customer Service Outsourcing - 10% Generative AI - 10% IT Managed Services - 10% Mobile App Development - 10% IT Staff Augmentation - 10% Web Development #### Company description Riseup Labs is a versatile technology company excelling in custom software and mobile app development, UI/UX design, and backend solutions. Over 90% of reviews highlight their exceptional project management, adaptability, and communication skills. Clients commend their ability to understand business needs and deliver tailored, efficient solutions on time, with some noting room for improvement in cost estimation and documentation. [Visit Website](https://www.riseuplabs.com/) --- ### [CallZent](https://clutch.co/profile/callzent) #### 5 out of 5 star rating (48 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - San Diego, CA #### Services Provided - Allocation of Expertise by Percentage - 10% Custom Software Development - 10% Back Office Outsourcing - 15% Call Center Services - 25% Customer Service Outsourcing - 10% Litigation Support Services - 25% Market Research - 5% PEO/Employee Leasing #### Company description CallZent is a Customer Service Outsourcing (CSO) provider excelling in call center outsourcing and customer care outsourcing. With 100% positive reviews, clients praise their proactive project management, effective communication, and commitment to customer and employee satisfaction. Their ability to seamlessly integrate custom solutions while maintaining high-quality customer support is frequently highlighted. [Visit Website](https://www.callzent.com) --- ### [Call Center Services International](https://clutch.co/profile/call-center-services-international-0) - $100,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - San Diego, CA #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 30% Customer Service Outsourcing - 5% Finance & Accounting Outsourcing (FAO) - 10% Recruitment Process Outsourcing - 10% Staffing #### Company description Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing. [Visit Website](https://ccsi.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [WOW24-7](https://clutch.co/profile/wow24-7) #### 4.8 out of 5 star rating (36 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Afton, WY #### Services Provided - Allocation of Expertise by Percentage - 25% Call Center Services - 65% Customer Service Outsourcing - 10% IT Staff Augmentation #### Company description WOW24-7 is a Customer Service Outsourcing (CSO) company that provides comprehensive call center solutions and remote customer care services. Their reviews indicate a high level of satisfaction, as evidenced by their timely and proactive communication, with 100% of reviewers praising their responsiveness and ability to meet SLAs. They are noted for their adaptability, friendly culture, and a strong commitment to continuous improvement. [Visit Website](https://wow24-7.com/contact-center-outsourcing/?utm_source=clutch&utm_medium=referral) --- ### [HelpSquad](https://clutch.co/profile/helpsquad) #### 5 out of 5 star rating (11 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Doylestown, PA #### Services Provided - Allocation of Expertise by Percentage - 40% Back Office Outsourcing - 30% Call Center Services - 30% Customer Service Outsourcing #### Company description HelpSquad is a Customer Support Outsourcing company specializing in remote customer care services such as live chat, appointment scheduling, and 24/7 customer service. With 100% positive feedback, clients consistently praise their attentiveness, timely delivery, and effective communication. Notable achievements include a 25% improvement in conversion rates and significant cost savings for clients. [Visit Website](https://helpsquad.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [ContactWorks](https://clutch.co/profile/contactworks) #### 5 out of 5 star rating (10 reviews) - $5,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Austin, TX #### Services Provided - Allocation of Expertise by Percentage - 25% Call Center Services - 50% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description ContactWorks is a premier Customer Support Outsourcing firm specializing in Call Center Solutions and Customer Service BPO. With a 100% positive feedback rate, clients laud their exceptional responsiveness, project management, and alignment with company values. Approximately 80% of reviewers highlight their effective communication and 24/7 support capabilities, underscoring their role as a reliable extension of client teams. [Visit Website](https://contactworks.biz/contact-us/) --- ### [Blue Valley Marketing](https://clutch.co/profile/blue-valley-marketing) #### 4.9 out of 5 star rating (16 reviews) - $5,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Home, KS #### Services Provided - Allocation of Expertise by Percentage - 35% Call Center Services - 40% Customer Service Outsourcing - 25% Sales Outsourcing #### Company description Blue Valley Marketing is a Customer Support Outsourcing firm specializing in outbound lead generation through email campaigns and market research. The company received positive feedback, with clients noting a 20% increase in sales income and a 60% rise in qualified leads. Reviewers commend their flexibility and project management, with no areas for improvement cited. [Visit Website](https://www.bluevalleymarketing.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Global Response](https://clutch.co/profile/global-response) #### 4.5 out of 5 star rating (9 reviews) - $50,000+ minimum project size - 1,000 - 9,999 employees - Margate, FL #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 20% Call Center Services - 50% Customer Service Outsourcing - 15% IT Managed Services #### Company description Global Response is a business process outsourcing company specializing in inbound services such as tech support, billing, and customer service. Their clients consistently praise them for being responsive, attentive, and efficient, with approximately 90% of feedback being overwhelmingly positive. Many reviews highlight Global Response as a strategic partner crucial for business success, with a notable number of clients appreciating their innovative and reliable solutions. [Visit Website](https://www.globalresponse.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Telecom, Inc.](https://clutch.co/profile/telecom) #### 5 out of 5 star rating (2 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Oakland, CA #### Services Provided - Allocation of Expertise by Percentage - 24% Call Center Services - 60% Customer Service Outsourcing - 16% Sales Outsourcing #### Company description Telecom, Inc. is a US-based call center providing sales and customer service solutions. Reviews highlight their high-quality agents and exceptional client service, with 100% of reviewers noting their positive attitude and communication skills. Clients appreciated their ability to incorporate feedback and their seamless project management, leading to satisfactory project outcomes. There are no reported areas needing improvement. [Visit Website](http://www.telecominc.com) --- ### [OnBrand24](https://clutch.co/profile/onbrand24) #### 4.6 out of 5 star rating (4 reviews) - $5,000+ minimum project size - 250 - 999 employees - Beverly, MA #### Services Provided - Allocation of Expertise by Percentage - 15% Call Center Services - 55% Customer Service Outsourcing - 30% Sales Outsourcing #### Company description OnBrand24 is a call center service provider specializing in telemarketing, lead generation, appointment setting, and customer service support. The company receives positive feedback for its professionalism, customer service, and ability to save clients time and money. Approximately 75% of the reviews highlight their effective customer service, while some suggest areas for improvement include expanding service offerings and enhancing diversity. [Visit Website](http://www.onbrand24.com) --- ### [CrewBloom](https://clutch.co/profile/crewbloom) #### 4.7 out of 5 star rating (38 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - New York, NY #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 25% Customer Service Outsourcing - 10% Finance & Accounting Outsourcing (FAO) - 10% Recruiting - 10% Recruitment Process Outsourcing - 25% Sales Outsourcing - 10% Staffing #### Company description CrewBloom is a customer service outsourcing company specializing in providing remote customer care and support services. The reviews highlight a 100% positive feedback rate, praising their ability to deliver efficient, timely customer service and support, with high ratings for responsiveness and value for cost. Additionally, 80% of clients appreciated their quick onboarding and adaptability to specific business needs. [Visit Website](https://www.crewbloom.com) --- ### [Answering Service Care](https://clutch.co/profile/answering-service-care) #### 4.8 out of 5 star rating (20 reviews) - 50 - 249 employees - Margate, FL #### Services Provided - Allocation of Expertise by Percentage - 5% Back Office Outsourcing - 60% Call Center Services - 20% Customer Service Outsourcing - 5% Business Consulting - 10% Sales Outsourcing #### Company description Answering Service Care is a Customer Service BPO specializing in call center outsourcing and remote customer care solutions. The company is praised for its professional and thorough services, with 100% of reviewers highlighting its 24/7 availability and bilingual support. Clients appreciate the ease and efficiency of their customer support services, though some minor internal training issues were noted. [Visit Website](https://www.answeringservicecare.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Gabtech Global LLC](https://clutch.co/profile/gabtech-global) #### 4.8 out of 5 star rating (3 reviews) - < $25 average hourly rate - 50 - 249 employees - Peoria, AZ #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 15% Call Center Services - 40% Customer Service Outsourcing - 15% Finance & Accounting Outsourcing (FAO) - 15% Staffing #### Company description Gabtech Global LLC is a staffing and operational support company offering services in staff augmentation, recruitment, and bookkeeping. The company receives overwhelmingly positive feedback, with reviewers noting their ease of collaboration, responsiveness, and cost-effectiveness. Approximately 100% of reviewers highlight their friendly engagement style and effective workflow. [Visit Website](https://www.gabtechglobal.com) --- ### [Ruby](https://clutch.co/profile/ruby) #### 4.6 out of 5 star rating (7 reviews) - 250 - 999 employees - Portland, OR #### Services Provided - Allocation of Expertise by Percentage - 80% Call Center Services - 20% Customer Service Outsourcing #### Company description Ruby is a virtual receptionist service specializing in managing call operations for legal firms and similar businesses. Reviews highlight the company's professionalism and high-quality customer service, with 100% positive feedback regarding their ability to handle calls effectively and professionally. Clients appreciate the cost-effectiveness and seamless integration into their workflows, noting the exceptional call quality and supportive customer service. [Visit Website](https://www.ruby.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [DialAmerica](https://clutch.co/profile/dialamerica) #### 4.5 out of 5 star rating (17 reviews) - $5,000+ minimum project size - 1,000 - 9,999 employees - Mahwah, NJ #### Services Provided - Allocation of Expertise by Percentage - 25% Back Office Outsourcing - 50% Call Center Services - 15% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description DialAmerica is a business process outsourcing company specializing in outbound and inbound call services, customer support, and lead generation. Reviewers consistently highlight the company's efficiency, professionalism, and ability to meet deadlines, with approximately 90% of feedback being positive. DialAmerica's strengths include quality service, strong team collaboration, and significant cost savings for clients, although there is room for improvement in reporting and pricing. [Visit Website](https://www.dialamerica.com) --- ### [Squeeze](https://clutch.co/profile/squeeze) #### 5 out of 5 star rating (1 reviews) - $25,000+ minimum project size - 250 - 999 employees - Orem, UT #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 19% Customer Service Outsourcing - 36% Sales Outsourcing #### Company description Squeeze is a content and lead management company specializing in creating and remarketing valuable content for the home inspection and real estate service industries. The feedback is overwhelmingly positive, with long-term client satisfaction and an expected three-to-four-fold return on investment. Clients appreciate their consultative approach and effective project management. [Visit Website](https://gosqueeze.com) --- ### [Answering Legal](https://clutch.co/profile/answering-legal) #### 5 out of 5 star rating (18 reviews) - 50 - 249 employees - Nesconset, NY #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 20% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description Answering Legal is a specialized answering service company catering primarily to legal professionals. The reviews highlight their professionalism, seamless phone answering services, and 24/7 availability, with around 90% of reviewers praising their exceptional call management and client interaction capabilities. Clients appreciate the team's intelligence and ability to present a professional image, with some noting a nearly imperceptible difference between the service and in-office receptionists. A few reviews mention minor issues, such as occasional voicemail delays during peak times, yet overall satisfaction remains high. [Visit Website](https://www.answeringlegal.com/) --- ### [GCS Agents](https://clutch.co/profile/gcs-agents) #### 4.9 out of 5 star rating (6 reviews) - $50,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Salisbury, NC #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 35% Call Center Services - 40% Customer Service Outsourcing - 5% HR Consulting - 10% Business Consulting #### Company description GCS Agents is a versatile company that specializes in call center management, training, and back-office services. Client reviews highlight their professionalism and high-performance metrics, with 100% of reviewers noting their effective communication and tailored solutions. They have successfully managed a significant number of inbound calls and customer interactions, saving clients substantial time and costs. GCS Agents are praised for their comprehensive services and strong client relationships, with minimal areas for improvement suggested. [Visit Website](https://www.gcsagents.com/) --- ### [Sound Telecom](https://clutch.co/profile/sound-telecom) #### 4.2 out of 5 star rating (19 reviews) - 10 - 49 employees - Spokane, WA #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 50% Customer Service Outsourcing #### Company description Sound Telecom is a business process outsourcing company specializing in call handling and communication services. Reviews indicate a generally positive experience, with clients appreciating their quick response time and professionalism. About 67% of the reviews highlight strengths such as expertise and efficiency, while some suggest potential improvement in customer service and cost management. [Visit Website](http://www.sound-tele.com/) --- ### [Peak Support](https://clutch.co/profile/peak-support) #### 4.9 out of 5 star rating (10 reviews) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Cambridge, MA #### Services Provided - Allocation of Expertise by Percentage - 30% Call Center Services - 70% Customer Service Outsourcing #### Company description Peak Support is a Customer Service BPO specializing in managing customer support operations for diverse industries. The company consistently earns high praise, maintaining a CSAT score above 4.8 from 100% of reviewers while demonstrating strong project management and seamless integration with client teams, offering reliable and proactive customer support services across email, chat, and phone channels. [Visit Website](https://www.peaksupport.io/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) --- ### [Intelemark](https://clutch.co/profile/intelemark) #### 4.8 out of 5 star rating (12 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 50 - 249 employees - Scottsdale, AZ #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 50% Call Center Services - 10% Customer Service Outsourcing - 10% Market Research #### Company description Intelemark is a telemarketing firm specializing in lead generation and appointment setting services. The company consistently receives positive feedback for its skilled and responsive team, effective communication, and ability to act as an extension of their clients' businesses. Approximately 80% of reviewers highlighted Intelemark's professionalism and the quality of leads generated. While some reviews mentioned the potential for improved data organization, overall satisfaction with their services is high, with several clients noting significant business growth as a result of their engagement with Intelemark. [Visit Website](https://intelemark.com/clutch/) --- ### [Ansafone Contact Centers](https://clutch.co/profile/ansafone-contact-centers) #### 4.5 out of 5 star rating (1 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Ocala, FL #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 20% Call Center Services - 60% Customer Service Outsourcing - 10% Sales Outsourcing #### Company description Ansafone Contact Centers is a call center service provider with significant national capabilities, specializing in supporting both English and Spanish-speaking populations. The company received overwhelmingly positive feedback, with praises for their skilled representatives and flexibility in accommodating changing needs. Approximately 90% of the reviews highlighted their strong project management and responsiveness. [Visit Website](https://ansafone.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. We evaluate service providers using a [structured methodology](https://clutch.co/methodology) that combines: - In-depth client interviews and ratings - Comprehensive project details - Market presence - Portfolio examples and industry recognition This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top. Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly. We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether. Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency. ## U.S. Phone Support Services FAQs ### How do I choose the right phone support agency in the United States? Map goals and SLAs — first-call resolution, average speed of answer, abandonment rate, CSAT. Validate specialization — inbound call handling services for your use case (e.g., healthcare, fintech, ecommerce). Review compliance and security — TCPA, HIPAA/BAA, PCI DSS, SOC 2, data residency, call recording policies. Check tech stack — IVR design, AI-assisted routing, CRM/engine integrations, analytics and QA tooling. Ask for proof — sample reports, QA scorecards, call recordings, calibration process, and a pilot or limited rollout. Assess workforce — training depth, nesting, coaching cadence, and tenure; confirm bilingual (English–Spanish) coverage if needed. Compare operating model — purely onshore vs. blended models; ensure 24/7 phone answering services if required. Use Clutch filters to shortlist by budget, verified reviews, industries, and location, then schedule discovery calls with 2–3 finalists. ### Why hire a United States-based phone support agency? U.S. providers bring coast-to-coast coverage, native English fluency, and strong familiarity with North American customer expectations. Many teams operate out of major hubs like Phoenix, Dallas, Tampa, and the Midwest, offering reliable talent pools and lower ramp times. Furthermore, you’ll also benefit from rigorous compliance and security standards (TCPA, HIPAA for healthcare, PCI DSS for payments, SOC 2) and tight integration with U.S. tech stacks (Salesforce, Zendesk, HubSpot, ServiceNow). If your brand requires onshore support for regulatory or customer experience reasons, U.S.-based customer service solutions can reduce risk and improve CSAT. ### How much does it cost to hire a phone support firm in the United States? Pricing varies based on variables like service model and complexity. On Clutch, most American phone support firms charge: Per-minute answering: typically $0.80 – $1.20 per minute for general inquiries; highly specialized lines can be higher. Dedicated agents: about $25 – $65 per hour per onshore agent; monthly retainers often range $4,500 – $9,000+ per full-time agent. Setup and training: one-time onboarding commonly runs $500–$5,000 depending on scripting, integrations, and QA needs. Costs are influenced by hours of coverage (business hours vs. 24/7), call volume, industry compliance (e.g., HIPAA), and integrations with CRMs or ticketing systems. ### Which industries do United States phone support firms serve? U.S.-based phone support agencies specialize in a wide range of sectors, including: Technology and SaaS — tier-1 help desk, onboarding, renewals E-commerce and retail — order management, returns, post-purchase care Healthcare — appointment scheduling and nurse triage aligned with HIPAA Financial services and fintech — identity verification and compliant account support Travel, hospitality, and entertainment — reservation lines and peak-season overflow Automotive, logistics, and manufacturing — dealer support, parts coordination, B2B lines ### What are red flags when hiring a phone support firm in the United States? Guaranteed KPIs without volume data or a discovery process Opaque pricing (hidden charges for transfers, minutes rounding, after-hours fees) Minimal QA or reporting; no access to call recordings or dashboards High agent churn and vague training documentation Weak compliance posture (no BAA for HIPAA clients, PCI gaps, unclear data retention) Limited integration experience with core systems or manual workarounds for simple tasks No disaster recovery plan or thin night/weekend coverage despite 24/7 claims Keep a close eye out for red flags. Don’t ignore them just because the vendor offers exciting fees or promises.