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Answering service companies are very skilled in assisting sales, marketing, and customer support. For example, they can manage call overflows and support your customers by connecting them to live reps. More importantly, answering services ensure that you’ll never miss a call. In addition to preventing missed sales opportunities, providing quality customer service assures your customers that your business is always ready to listen to their concerns or answer their inquiries.

Country: United Kingdom
Inbound Services: Answering services

List of the Top Answering Services Companies in the UK

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  • VoiceNation

    VoiceNation

    America’s favorite call answering service

    Undisclosed
    < $25 / hr
    50 - 249
    Duluth, GA
    Service Focus
    Inbound Services

    "VoiceNation is a one-stop-shop."

    • Lead Recluiter
  • Moneypenny

    Moneypenny

    The leading outsourced communications provider

    Undisclosed
    Undisclosed
    250 - 999
    Wrexham, United Kingdom
    Service Focus
    Inbound Services

    “Moneypenny provides us with useful information that allows us to get back to clients promptly.”

    • Executive Director, HELP Initiative, Inc.
  • Verbatim Virtual Receptionists

    Verbatim Virtual Receptionists

    The call and web chat answering professionals.

    $1,000+
    < $25 / hr
    10 - 49
    Thatcham , United Kingdom
    Service Focus
    Inbound Services

    "The quality of their receptionists really stands out."

    • Managing Director, Integrated Open Network Systems Ltd
  • SmartPA

    SmartPA

    Virtual Assistant and Admin Services

    $1,000+
    < $25 / hr
    250 - 999
    Edinburgh , United Kingdom
    Service Focus
    Inbound Services

    “They know our business so well that they’ve brought us new clients. They’ve been a huge asset to us over the years.”

    • CEO, Franchise Consulting Firm
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  • Paragon Sales Solutions

    Paragon Sales Solutions

    B2B Telemarketing & Marketing Agency

    $1,000+
    $25 - $49 / hr
    10 - 49
    Countesthorpe, United Kingdom
    Service Focus
    Inbound Services

    "They are absolutely great and I believe that they are able to tackle any problem and understand all business needs."

    • Manager, SETSU PRECISION TECHNOLOGY (M) SDN BHD
  • Face for Business

    Face for Business

    Telephone Answering Service for UK Businesses

    Undisclosed
    Undisclosed
    10 - 49
    Burscough, United Kingdom
    Service Focus
    Inbound Services

    "In the five years that we’ve worked with them, they’ve never let us down."

    • Director, Beaumont & Co.
  • The Contact Company

    The Contact Company

    Your Customer, Our Priority.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Birkenhead , United Kingdom
    Service Focus
    Inbound Services

    “The Contact Company easily surpassed our goal for 80% customer satisfaction.”

    • Operations Director, YouView TV Ltd
  • Arise

    Arise

    ELEVATE YOUR COSTUMER

    $250,000+
    $25 - $49 / hr
    250 - 999
    Leeds, United Kingdom
    Service Focus
    Inbound Services

    "They are very reliable."

    • IT Manager, Telecommunications Service
  • CALLCARE

    CALLCARE

    London Call Centre Solutions

    $1,000+
    < $25 / hr
    250 - 999
    London, United Kingdom
    Service Focus
    Inbound Services

    "Most emails were ignored."

    • Head of Architecture & Technology, Tracsis plc
  • Medical PA

    Medical PA

    Medical Reception Services - so you stay focused

    Undisclosed
    $25 - $49 / hr
    10 - 49
    Harlow, United Kingdom
    Service Focus
    Inbound Services

    “Our patients love them and compliment how professional they are.”

    • Podiatrist & Owner, RP Podiatry
  • W&T Solutions

    W&T Solutions

    You Demand it, We have it!

    $1,000+
    < $25 / hr
    2 - 9
    London, United Kingdom
    Service Focus
    Inbound Services

    "I was really impressed by how they were willing to develop a website better than the mockups I shared with them."

    • Founder, ODS Dispatch
  • Answer4u

    Answer4u

    The UK's Leading 24 Hr Telephone Answering Service

    $1,000+
    < $25 / hr
    50 - 249
    Nottingham , United Kingdom
    Service Focus
    Inbound Services

    Why do our clients view us as the UK's leading Telephone Answering Service?

     

    It's simple really...We care about their business!

     

    Answer4u's reputation as the UK's leading…

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  • Tovie AI

    Tovie AI

    Conversational and generative AI automation

    Undisclosed
    Undisclosed
    10 - 49
    London, United Kingdom
    Service Focus
    Inbound Services

     Tovie AI simplifies AI adoption for enterprises, aiming to lower costs and enhance efficiency.
     Our team will help you find the perfect AI application, manage deployment and provide…

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  • Hero PA

    Hero PA

    Hero PA

    Undisclosed
    $50 - $99 / hr
    10 - 49
    Horsham, United Kingdom
    Service Focus
    Inbound Services

    Our team becomes your team, just as though we're sitting in your office/reception taking calls and representing your business.

    Every call made or received by Hero PA on behalf of a client is…

    More

  • Daktela UK

    Daktela UK

    One App for all your Customer Communications

    Undisclosed
    Undisclosed
    10 - 49
    Chester, United Kingdom
    Service Focus
    Inbound Services

    Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. We connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer…

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  • The Telemarketing Company

    The Telemarketing Company

    DELIVERING SALES GROWTH AND INSIGHT SINCE 1990

    $10,000+
    $50 - $99 / hr
    50 - 249
    Brighton, United Kingdom
    Service Focus
    Inbound Services

    Established in 1990 and based in Brighton, The Telemarketing Company is one of the UK’s leading telemarketing agencies. The firm provides a full stack of high quality voice services, including…

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  • Pocket Receptionist

    Pocket Receptionist

    Telephone Answering & Call Handling Service

    Undisclosed
    Undisclosed
    50 - 249
    Lowestoft , United Kingdom
    Service Focus
    Inbound Services

    Get a professional telephone answering service from Pocket Receptionist. We only use In-house, fully trained and accent neutral receptionists. With no long-term contracts, a 5-star rating and access…

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  • The Answer Centre

    The Answer Centre

    Telephone Answering Service

    $1,000+
    < $25 / hr
    50 - 249
    Wokingham , United Kingdom
    Service Focus
    Inbound Services

    The Answer Centre was established on 1st June 2000 and since then it has grown into one of the UK’s leading providers of Telephone Answering Services and Business Mailing Address Services.

    The…

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  • Zebra Connexions Ltd

    Zebra Connexions Ltd

    Telephone Answering on Steroids

    $1,000+
    $25 - $49 / hr
    10 - 49
    Harlow, United Kingdom
    Service Focus
    Inbound Services

    We don't just answer the phone! But in the this age of voiceless chat bots and endless waits on hold we do offer the following for you and your customers:
    1. Calls answered straightaway with no…

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  • CATI call center

    CATI call center

    Your center of telephone surveys!

    $1,000+
    < $25 / hr
    50 - 249
    Monks Risborough, United Kingdom
    Service Focus
    Inbound Services

    A specialized outsourcing call center for conducting telephone surveys.

    We employ English and Russian native speakers to provide our clients with high-quality services. We have 67 CATI telephone…

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  • BPO Recruit

    BPO Recruit

    Niche Executive Headhunting Firm.

    $1,000+
    < $25 / hr
    10 - 49
    London , United Kingdom
    Service Focus
    Inbound Services

    BPO Recruit is an executive recruitment agency based in the City of London and are specialists in the search and selection of professionals in shared services and Business Process Outsourcing (BPO).…

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  • Origin Client Acquisition LTD

    Origin Client Acquisition LTD

    Scalable Multi-Channel Engagement

    $1,000+
    < $25 / hr
    10 - 49
    North Walsham, United Kingdom
    Service Focus
    Inbound Services

    We are an AWARD-WINNING Multichannel Customer Contact Centre, offering a complete range of Customer Engagement Services. We are a young, hungry and ambitious team who embrace the very latest…

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  • Whistl

    Whistl

    Leading UK based end-to-end logistics company

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Marlow, United Kingdom
    Service Focus
    Inbound Services

    Whistl is the UK's leading logistics company, uniquely placed to help businesses effectively manage their e-commerce supply chain. 
    Providing competitively priced solutions and services across…

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  • The Call Answering Company

    The Call Answering Company

    24/7 Call Answering for small Businesses

    Undisclosed
    Undisclosed
    2 - 9
    Kingston upon Hull, United Kingdom
    Service Focus
    Inbound Services

    Here at The call Answering we're not a typical call centre.  We work with Businesses big and small, tailoring our services to your needs and supporting your growth.  By taking the time to…

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  • Icon Offices

    Icon Offices

    UK Office Rental and Business Support Solutions

    Undisclosed
    Undisclosed
    10 - 49
    London, United Kingdom
    Service Focus
    Inbound Services

    We offer one of the cheapest UK Limited Company formation services in the UK. We also provide office rental solutions to cater for every budget and requirement.
    From low cost virtual offices, to all…

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  • Virtually There

    Virtually There

    Take the load off of running your business

    $1,000+
    < $25 / hr
    10 - 49
    Bristol, United Kingdom
    Service Focus
    Inbound Services

    We provide reliable and affordable call answering services and virtual offices designed around your business. It’s stress-free support that can free up your time, allowing you to…

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  • Ultracomms

    Ultracomms

    Telecommunications Agency Fareham

    $1,000+
    < $25 / hr
    10 - 49
    Portchester, United Kingdom
    Service Focus
    Inbound Services

    As the first cloud contact centre services provider in Europe, and a supplier of cloud and on-site PCI DSS level 1 certified solutions, Ultracomms has been providing inbound, outbound and blended…

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  • RMACC Group

    RMACC Group

    Offering support where you need it most

    $5,000+
    < $25 / hr
    50 - 249
    Port glasgow, United Kingdom
    Service Focus
    Inbound Services

    We are onshore/ nearshore contact centre focusing in inbound customer service, customer retention, complaints as well as outbound sales. We also have a branch specifically for live chat. 

  • go-centric Limited

    go-centric Limited

    Glasgow based Business Process Outsourcer

    Undisclosed
    Undisclosed
    50 - 249
    Glasgow, United Kingdom
    Service Focus
    Inbound Services

    go-centric is a business process outsourcer with over 20 years of experience in managing end to end customer solutions. We provide a range of products and services, to help you deliver an outstanding…

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  • $1,000+
    < $25 / hr
    10 - 49
    Roslin, United Kingdom
    Service Focus
    Inbound Services

    Connect offer telephone answering services to small, medium and large companies. Completely UK based, our virtual receptionists are able to answer all of your calls or just when needed as an overflow…

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  • Lentrax Translation Services

    Lentrax Translation Services

    For all your urgent translation requirements

    Undisclosed
    < $25 / hr
    10 - 49
    London, United Kingdom
    Service Focus
    Inbound Services

    Lentrax translation services facilitate clients with unique translation services in more than 110 languages. Our team of experts maintains strict standards of professionalism and carry exceptional…

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  • e-PA

    e-PA

    THE SERVICE YOUR CUSTOMERS WILL LOVE

    Undisclosed
    Undisclosed
    10 - 49
    Shanklin, United Kingdom
    Service Focus
    Inbound Services

    e-PA works as your full-time secretary and helps win you business, however your customers choose to communicate.
    We‘re committed to providing reliable, highly effective business & customer…

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  • Your Office & PA

    Your Office & PA

    Never Miss A Call Again

    Undisclosed
    Undisclosed
    10 - 49
    Runcorn, United Kingdom
    Service Focus
    Inbound Services

    Your Office & PA is a virtual telephone answering and reception service working with business owners. The service ensures that our customers won't lose out on business because they can't…

    More

  • PHL Group Ltd

    PHL Group Ltd

    Your flexible, reliable fulfilment partner

    Undisclosed
    < $25 / hr
    50 - 249
    Welshpool, United Kingdom
    Service Focus
    Inbound Services

    PHL Group is an award-winning eCommerce and Contract Pack fulfilment company, based in Wales, with over 20 years experience. We offer a wide range of flexible fulfilment and distribution services,…

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  • AlldayPA

    AlldayPA

    Outsourced Call Centre

    $1,000+
    < $25 / hr
    250 - 999
    Salford, United Kingdom
    Service Focus
    Inbound Services

    At alldayPA we answer calls for over 23 000 businesses. In fact, you have probably spoken to one of our PA's without even realising it!  We train our PA's to an exceptionally high standard so…

    More

  • Clinic Answer

    Clinic Answer

    The best UK based Medical Call Answering Service

    Undisclosed
    < $25 / hr
    10 - 49
    Wokingham, United Kingdom
    Service Focus
    Inbound Services

    We started Clinic Answer to help healthcare practitioners focus on the things that matter, your patients. Your calls are always answered by highly trained medical PAs who become an integral part of…

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  • AnswerConnect

    AnswerConnect

    Exclusive Clutch Offer: 50% off Your First Month

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Edinburgh, United Kingdom
    Service Focus
    Inbound Services

    “Their team works together to deliver the best possible customer service.”

    • Marketing Associate, Tech Company
  • KC Contact Centres

    KC Contact Centres

    Outsourcing solutions made easy.

    $1,000+
    < $25 / hr
    250 - 999
    East Yorkshire, United Kingdom
    Service Focus
    Inbound Services

    KC Contact Centres is a division of the KCOM Group Plc, first established in 1904. The KCOM Group is a leading provider of communications solutions to both business and consumer markets across the UK…

    More

  • Ventrica

    Ventrica

    THE CUSTOMER EXPERIENCE SPECIALIST

    $1,000+
    < $25 / hr
    250 - 999
    Southend-on-sea, United Kingdom
    Service Focus
    Inbound Services

    Ventrica is an outsourced contact centre company owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions. We can help you…

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  • Clearanswer

    Clearanswer

    Happy people-end-user customers

    $1,000+
    < $25 / hr
    250 - 999
    Borough Green, United Kingdom
    Service Focus
    Inbound Services

    Since 1998, Clearanswer has been providing customer-facing sales support, customer services and marketing programmes for leading mobile, broadband and consumer financial services brands in the UK and…

    More

  • NextCall

    NextCall

    Outsourcing/Offshoring Agency Sandton

    $1,000+
    < $25 / hr
    50 - 249
    Covent Garden, United Kingdom
    Service Focus
    Inbound Services

    NextCall Global is an internationally established contact centre group offering comprehensive and bespoke solutions to clientele across the EMEA region. With state of the art facilities based in…

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  • Konecta

    Konecta

    We are Konecta.We are global.We are sustainable.

    $1,000+
    < $25 / hr
    10,000+
    Milton Keynes, United Kingdom
    Service Focus
    Inbound Services

    Konecta was born in 1999 as a company dedicated to the outsourcing of business processes and contact center, growing exponentially to become a multinational with a staff of more than 54,000…

    More

  • 1Call Direct

    1Call Direct

    We are a Top of the League sales outsourcer.

    $1,000+
    < $25 / hr
    250 - 999
    Glasgow , United Kingdom
    Service Focus
    Inbound Services

    Established in 1988 in London as Hotlines Telemarketing Ltd, the Glasgow branch (which was established in June 2000) rebranded as 1Call Direct in October 2003.  We are a “Top of the League”…

    More

  • Anserve

    Anserve

    Telephone Answering and Messaging service.

    $1,000+
    < $25 / hr
    10 - 49
    Kirton in Lindsey, United Kingdom
    Service Focus
    Inbound Services

    Even in this age of ever-more sophisticated communications people are increasing the conduct of business by voice calls. Can your business afford to miss that all-important call? At Anserve, using…

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  • Ant Marketing

    Ant Marketing

    Connecting you with your target market

    $1,000+
    < $25 / hr
    250 - 999
    Sheffield, United Kingdom
    Service Focus
    Inbound Services

    Ant Marketing is one of the UK's leading telemarketing companies, with over 27 years'​ experience of delivering effective inbound, outbound and multichannel marketing strategies as well as market…

    More

  • DVS

    DVS

    We provide the highest standards!

    $1,000+
    < $25 / hr
    10 - 49
    Hastings, United Kingdom
    Service Focus
    Inbound Services

    Established in 2001, our 100+ seat contact centre boasts state of the art technology in both telephony and computer systems. Our office space is friendly and welcoming, based in St. Leonards on Sea,…

    More

  • Hudson House

    Hudson House

    Prestigious Serviced Offices in Edinburgh City

    Undisclosed
    Undisclosed
    10 - 49
    Edinburgh , United Kingdom
    Service Focus
    Inbound Services

    Hudson House provides prestigious Serviced Offices and Virtual Office services from a beautifully restored Georgian townhouse in Edinburgh city centre.

    Serviced Offices
    Fully furnished Serviced…

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  • Sabio

    Sabio

    The customer experience should be brilliant

    Undisclosed
    Undisclosed
    250 - 999
    London, United Kingdom
    Service Focus
    Inbound Services

    It’s a journey that’s been finely crafted by you, made up of a series of customer contact points and technologies designed to minimize effort and maximize the experience.  And then it gets…

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  • Connect Assist

    Connect Assist

    Specialist UK Outsourced Call Centre.

    Undisclosed
    Undisclosed
    250 - 999
    Nantgarw, United Kingdom
    Service Focus
    Inbound Services

    We’re a 24/7 specialist outsourced Contact Centre business.

    Through a uniquely human approach, technology, consultancy and experience we’ve become the market leader in delivering positive customer…

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  • Undisclosed
    Undisclosed
    50 - 249
    Newcastle upon Tyne, United Kingdom
    Service Focus
    Inbound Services

    We’re a growing contact centre based in the heart of Newcastle upon Tyne. We like to think of ourselves as a canny bunch of people trying to be a little bit different as an employer.

    We’re experts…

    More

  • MPL Contact

    MPL Contact

    Never miss a call. Never miss an order.

    Undisclosed
    Undisclosed
    50 - 249
    Carlton, United Kingdom
    Service Focus
    Inbound Services

    MPL contact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994

    We are one of the UK’s leading provider of outsourced contact centre…

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Let our team find the right match for you.

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London Answering Services FAQs

It’s challenging to find the ideal partner for your business needs; that’s why Clutch has compiled a shortlist of the leading answering service providers from the United Kingdom. Gather more information about their work by reading through the FAQs below and their data-driven client reviews and company profiles.

When selecting an answering service, evaluating their background and experience is important. If you’re looking for an agency with experience providing appointment setting, virtual assistance, or collection services, be sure to ask about the scope of services they offer and ask for examples of previous projects they have managed. If your business is somewhat niche, it is also beneficial to choose one that has worked in your industry and is familiar with the industry language as well.

Hiring an answering service offers a range of benefits for businesses, including enhanced customer service, 24/7 availability, improved call management, cost savings, increased productivity, flexible support, a professional image, and access to call analytics. Most SMBs don’t have sufficient resources to establish a dedicated department. Outsourcing answering services allow them to solve that problem and increase productivity cost-effectively. By outsourcing their call handling needs, businesses can focus on their core operations while ensuring excellent customer service and satisfaction.

Answering services are usually pretty affordable and can cost less than $25 per hour to employ. However, how much they charge depends on how many representatives you hire, where they're located, your industry, language offerings, and more. Learn more about how much it costs to hire an answering service in Clutch's Call Center Pricing Guide.

Hiring a local answering service has definite advantages for businesses with needs for experts in their own geographical area. For instance, many companies prefer to work with local answering services because they will have the same accent and nuances in speech as those in their area. Still, it may be smart for companies to keep their minds open to nearshoring and offshoring because they can provide round-the-clock support, often at a lower price point than local companies. They also are more likely to provide several language options, which makes your business more accessible for a global audience.

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