Answering service companies are very skilled in assisting sales, marketing, and customer support. For example, they can manage call overflows and support your customers by connecting them to live reps. More importantly, answering services ensure that you’ll never miss a call. In addition to preventing missed sales opportunities, providing quality customer service assures your customers that your business is always ready to listen to their concerns or answer their inquiries.
List of the Top Answering Services Companies in the UK
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, United Kingdom
“Their team works together to deliver the best possible customer service.”
- Marketing Associate, Tech Company
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, United Kingdom
"We appreciate how AnswerForce thinks outside the box to discover opportunities."
- Founder, E-Commerce Company
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UndisclosedUndisclosed250 - 999Wrexham, United Kingdom
“Moneypenny provides us with useful information that allows us to get back to clients promptly.”
- Executive Director, HELP Initiative, Inc.
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$1,000+< $25 / hr10 - 49Thatcham , United Kingdom
"The quality of their receptionists really stands out."
- Managing Director, Integrated Open Network Systems Ltd
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$1,000+< $25 / hr250 - 999Edinburgh , United Kingdom
“They know our business so well that they’ve brought us new clients. They’ve been a huge asset to us over the years.”
- CEO, Franchise Consulting Firm
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UndisclosedUndisclosed10 - 49Burscough, United Kingdom
"In the five years that we’ve worked with them, they’ve never let us down."
- Director, Beaumont & Co.
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UndisclosedUndisclosed1,000 - 9,999Birkenhead , United Kingdom
"Their team is committed to transparency and finding ways to address any obstacle that we meet."
- Chairman, Great Little Trading Co.
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$250,000+$25 - $49 / hr250 - 999Leeds, United Kingdom
"Arise has the ability to care for this organization."
- Sales Manager, Manufacturing Company
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$1,000+< $25 / hr250 - 999London, United Kingdom
"Most emails were ignored."
- Head of Architecture & Technology, Tracsis plc
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$1,000+$25 - $49 / hr2 - 9Countesthorpe, United Kingdom
"They were very responsive and quick."
- Senior Account Manager, Mobilityways Ltd
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Undisclosed$25 - $49 / hr10 - 49Harlow, United Kingdom
“Our patients love them and compliment how professional they are.”
- Podiatrist & Owner, RP Podiatry
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$1,000+< $25 / hr2 - 9London, United Kingdom
"I was really impressed by how they were willing to develop a website better than the mockups I shared with them."
- Founder, ODS Dispatch
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UndisclosedUndisclosed10 - 49London, United Kingdom
Tovie AI helps businesses grow with marketable AI conversational solutions and flexible tools for NLP, speech synthesis, and dialogue management.
At Tovie AI, we set ourselves a goal to make an… -
$10,000+$50 - $99 / hr50 - 249Brighton, United Kingdom
Established in 1990 and based in Brighton, The Telemarketing Company is one of the UK’s leading telemarketing agencies. The firm provides a full stack of high quality voice services, including…
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UndisclosedUndisclosed50 - 249Lowestoft , United Kingdom
Get a professional telephone answering service from Pocket Receptionist. We only use In-house, fully trained and accent neutral receptionists. With no long-term contracts, a 5-star rating and access…
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$1,000+< $25 / hr50 - 249Wokingham , United Kingdom
The Answer Centre was established on 1st June 2000 and since then it has grown into one of the UK’s leading providers of Telephone Answering Services and Business Mailing Address Services.
The…
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$1,000+< $25 / hr50 - 249Monks Risborough, United Kingdom
A specialized outsourcing call center for conducting telephone surveys.
We employ English and Russian native speakers to provide our clients with high-quality services. We have 67 CATI telephone…
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$1,000+< $25 / hr10 - 49London , United Kingdom
BPO Recruit is an executive recruitment agency based in the City of London and are specialists in the search and selection of professionals in shared services and Business Process Outsourcing (BPO).…
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$1,000+$25 - $49 / hr10 - 49Harlow, United Kingdom
We don't just answer the phone! But in the this age of voiceless chat bots and endless waits on hold we do offer the following for you and your customers:
1. Calls answered straightaway with no… -
$1,000+< $25 / hr10 - 49North Walsham, United Kingdom
We are an AWARD-WINNING Multichannel Customer Contact Centre, offering a complete range of Customer Engagement Services. We are a young, hungry and ambitious team who embrace the very latest…
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UndisclosedUndisclosed1,000 - 9,999Marlow, United Kingdom
Whistl is the UK's leading logistics company, uniquely placed to help businesses effectively manage their e-commerce supply chain.
Providing competitively priced solutions and services across… -
$1,000+< $25 / hr10 - 49Bristol, United Kingdom
We provide reliable and affordable call answering services and virtual offices designed around your business. It’s stress-free support that can free up your time, allowing you to…
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$1,000+< $25 / hr10 - 49Portchester, United Kingdom
As the first cloud contact centre services provider in Europe, and a supplier of cloud and on-site PCI DSS level 1 certified solutions, Ultracomms has been providing inbound, outbound and blended…
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$5,000+< $25 / hr50 - 249Port glasgow, United Kingdom
We are onshore/ nearshore contact centre focusing in inbound customer service, customer retention, complaints as well as outbound sales. We also have a branch specifically for live chat.
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UndisclosedUndisclosed50 - 249Glasgow, United Kingdom
go-centric is a business process outsourcer with over 20 years of experience in managing end to end customer solutions. We provide a range of products and services, to help you deliver an outstanding…
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$1,000+< $25 / hr10 - 49Roslin, United Kingdom
Connect offer telephone answering services to small, medium and large companies. Completely UK based, our virtual receptionists are able to answer all of your calls or just when needed as an overflow…
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Undisclosed< $25 / hr10 - 49London, United Kingdom
"They have the best translation services in Dubai."
- CEO, AayZee Technologies
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UndisclosedUndisclosed2 - 9Kingston upon Hull, United Kingdom
Here at The call Answering we're not a typical call centre. We work with Businesses big and small, tailoring our services to your needs and supporting your growth. By taking the time to…
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$1,000+< $25 / hr250 - 999East Yorkshire, United Kingdom
KC Contact Centres is a division of the KCOM Group Plc, first established in 1904. The KCOM Group is a leading provider of communications solutions to both business and consumer markets across the UK…
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$1,000+< $25 / hr250 - 999Southend-on-sea, United Kingdom
Ventrica is an outsourced contact centre company owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions. We can help you…
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$1,000+< $25 / hr250 - 999Borough Green, United Kingdom
Since 1998, Clearanswer has been providing customer-facing sales support, customer services and marketing programmes for leading mobile, broadband and consumer financial services brands in the UK and…
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$1,000+< $25 / hr50 - 249Covent Garden, United Kingdom
NextCall Global is an internationally established contact centre group offering comprehensive and bespoke solutions to clientele across the EMEA region. With state of the art facilities based in…
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$1,000+< $25 / hr10,000+Milton Keynes, United Kingdom
Konecta was born in 1999 as a company dedicated to the outsourcing of business processes and contact center, growing exponentially to become a multinational with a staff of more than 54,000…
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$1,000+< $25 / hr250 - 999Glasgow , United Kingdom
Established in 1988 in London as Hotlines Telemarketing Ltd, the Glasgow branch (which was established in June 2000) rebranded as 1Call Direct in October 2003. We are a “Top of the League”…
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$1,000+< $25 / hr10 - 49Kirton in Lindsey, United Kingdom
Even in this age of ever-more sophisticated communications people are increasing the conduct of business by voice calls. Can your business afford to miss that all-important call? At Anserve, using…
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$1,000+< $25 / hr250 - 999Sheffield, United Kingdom
Ant Marketing is one of the UK's leading telemarketing companies, with over 27 years' experience of delivering effective inbound, outbound and multichannel marketing strategies as well as market…
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UndisclosedUndisclosed10 - 49Edinburgh , United Kingdom
Hudson House provides prestigious Serviced Offices and Virtual Office services from a beautifully restored Georgian townhouse in Edinburgh city centre.
Serviced Offices
Fully furnished Serviced… -
UndisclosedUndisclosed250 - 999London, United Kingdom
It’s a journey that’s been finely crafted by you, made up of a series of customer contact points and technologies designed to minimize effort and maximize the experience. And then it gets…
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UndisclosedUndisclosed250 - 999Nantgarw, United Kingdom
We’re a 24/7 specialist outsourced Contact Centre business.
Through a uniquely human approach, technology, consultancy and experience we’ve become the market leader in delivering positive customer…
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UndisclosedUndisclosed50 - 249Newcastle upon Tyne, United Kingdom
We’re a growing contact centre based in the heart of Newcastle upon Tyne. We like to think of ourselves as a canny bunch of people trying to be a little bit different as an employer.
We’re experts…
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UndisclosedUndisclosed50 - 249Carlton, United Kingdom
MPL contact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994
We are one of the UK’s leading provider of outsourced contact centre…
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UndisclosedUndisclosed50 - 249Burgess Hill, United Kingdom
BDM Talk is an Inbound & Outbound Contact Centre. For 14 years, we have been trusted by companies to deliver outstanding Customer Contact Services through Telemarketing.
Based in West Sussex,…
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Undisclosed< $25 / hr10 - 49Wokingham, United Kingdom
We started Clinic Answer to help healthcare practitioners focus on the things that matter, your patients. Your calls are always answered by highly trained medical PAs who become an integral part of…
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$1,000+< $25 / hr50 - 249Borehamwood , United Kingdom
JAM is an award-winning telephone answering company with an enviable industry standing and an unrivalled reputation for excellence. Established in 1977 by Jackie Ann Millman to service the needs of…
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UndisclosedUndisclosed2 - 9Penryn, United Kingdom
"It was extremely easy to work with their team."
- Director, London Intensive Ltd
It’s challenging to find the ideal partner for your business needs; that’s why Clutch has compiled a shortlist of the leading answering service providers from the United Kingdom. Gather more information about their work by reading through the FAQs below and their data-driven client reviews and company profiles.
When selecting an answering service, evaluating their background and experience is important. If you’re looking for an agency with experience providing appointment setting, virtual assistance, or collection services, be sure to ask about the scope of services they offer and ask for examples of previous projects they have managed. If your business is somewhat niche, it is also beneficial to choose one that has worked in your industry and is familiar with the industry language as well.
Hiring an answering service offers a range of benefits for businesses, including enhanced customer service, 24/7 availability, improved call management, cost savings, increased productivity, flexible support, a professional image, and access to call analytics. Most SMBs don’t have sufficient resources to establish a dedicated department. Outsourcing answering services allow them to solve that problem and increase productivity cost-effectively. By outsourcing their call handling needs, businesses can focus on their core operations while ensuring excellent customer service and satisfaction.
Answering services are usually pretty affordable and can cost less than $25 per hour to employ. However, how much they charge depends on how many representatives you hire, where they're located, your industry, language offerings, and more. Learn more about how much it costs to hire an answering service in Clutch's Call Center Pricing Guide.
Hiring a local answering service has definite advantages for businesses with needs for experts in their own geographical area. For instance, many companies prefer to work with local answering services because they will have the same accent and nuances in speech as those in their area. Still, it may be smart for companies to keep their minds open to nearshoring and offshoring because they can provide round-the-clock support, often at a lower price point than local companies. They also are more likely to provide several language options, which makes your business more accessible for a global audience.