- 18 of 50 Call Center Services reviews are 5 stars
- Less than $10,000 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Call Center Services PROJECT HIGHLIGHT
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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Prialto is a company offering Contact Center Services, specializing in customer support, scheduling, and administrative tasks. Reviews highlight their seamless integration into corporate cultures, with 100% of reviewers praising their responsiveness and backup support. Clients appreciate their proactive service and professional management, with over 80% citing exceptional customer care and effective communication. Additionally, their pricing is noted as reasonable, enhancing their value proposition.
Overall sentiment regarding Prialto's proactivity is highly positive. Clients consistently highlight their proactive account management and responsiveness. For instance, one client noted Prialto's 'proactive efforts to ensure quality' and another emphasized their 'quick and thorough responsiveness to concerns.' Additionally, a client praised their ability to 'adapt to changing processes' and deliver value consistently. This proactive approach has significantly enhanced client productivity and satisfaction, establishing Prialto as a valuable partner.
Our Prialto team member has transitioned our CRM with over 3500 contacts effectively and efficiently, with a keen eye towards improving on existing processes. Other qualitative support includes: Overall proactive support and value delivery. Strong managed service with professional and capable Engagement Managers who are our thought-partner, enhancing productivity.
Ximena’s work quality is very high; she’s on top of things, is very proactive, and does what she says she will do. Ximena constantly reaches out to inform us about emails and scheduling changes to get our approval. Prialto’s service level is very high; they’re very attentive and service-oriented, and they demonstrate excellent attention to detail.
Prilato error rate was found to be well below industry standard in thanks to their proactive efforts to ensure quality. The most impressive elements of Prialto's offering include: Proactive Account management to identify challenges and resolve them. Prialto are very effective communicators both at the management and team level.
Proactive support and a sense that Prialto works to deliver value. Strong managed service with professional and capable Engagement Managers who act as your thought-partner to enhance productivity and help you get the most value from their service. Quick and thorough responsiveness to concerns when they come up - they are always ready to help.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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Clients consistently praise Prialto for its cost-effectiveness and value for money. One executive noted, "Pricing fit our budget" and highlighted the great culture fit and alignment with company values. Another client emphasized that Prialto's services significantly improved efficiency, stating, "I have complete confidence that they will get done well and in a timely manner." Overall, the sentiment reflects satisfaction with the pricing relative to the quality of service received, reinforcing Prialto's reputation as a valuable partner.
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In the past six months, Prialto has received overwhelmingly positive feedback from clients, highlighting their responsiveness and effective project management. Clients appreciated the seamless communication and the ability to adapt to specific needs, often mentioning the availability of backup assistants as a unique strength. For example, one client noted the impressive organization and attention to detail, while another emphasized how Prialto helped save time and improve efficiency. Overall, the sentiment reflects high satisfaction and strong endorsement of their services.
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DMT Business Development is a lead generation and telemarketing company specializing in Contact Center Services. The reviews reflect a 100% satisfaction rate, highlighting their proactive approach and timely project management. Approximately 75% of clients commend their ability to generate qualified leads and set appointments, emphasizing their contribution to expanding sales pipelines.
Clients have consistently praised SalesNash for their personable approach, noting their deep expertise coupled with a strong commitment to client success. One client highlighted that the team seemed 'more invested in our success than we were,' reflecting a genuine dedication to collaboration. Additionally, their responsiveness and proactive communication were noted as key strengths, contributing to a smooth and productive working relationship.
What impressed most about SalesNash was their ability to combine deep expertise with a personalized approach. It also sometimes seemed like they were more invested in our success than we were.
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Call Center Services PROJECT HIGHLIGHT
5.0 — DMT Business Development provided lead generation services for a web development company. The team aimed to generate qualified leads interested in the client's services. Read more
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Clients consistently praise the company's cost-effectiveness and value for money, with numerous reviews highlighting that their pricing fits within budgets while delivering substantial results. One client noted, "Pricing fit our budget" while achieving a significant increase in leads and appointments. Another stated, "Good value for cost" and reported booking 35 demos. Overall, the sentiment is positive, with clients appreciating the balance of affordability and quality service.
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Helpware is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound and Outbound Call Center operations, and Customer Care Services. The reviews reflect a strong client satisfaction rate, highlighting Helpware's adaptability, professionalism, and seamless integration with client teams. Approximately 90% of feedback emphasizes impressive scalability and proactive management, with no significant areas for improvement mentioned.
Overall, client feedback highlights Helpware's strong commitment to customer satisfaction and support. One client emphasized their impressive track record and dedication to client needs, stating, 'Their commitment to client and customer satisfaction stands out.' Another client noted, 'HelpWare is constantly looking out for our company's best interest,' demonstrating a partnership approach. The sentiment reflects a consistent priority on customer-first strategies, enhancing communication and operational efficiency.
Helpware is friendly, dedicated, and willing to make as many changes as we need. It's a great partnership.
Their commitment to client and customer (our customers) satisfaction is impressive. Helpware team maintains a constant connection with myself and my team through Slack.
I have been extremely impressed that HelpWare is constantly looking out for our company's best interest. If we have an employee who is sick or on vacation, they offer a back up employee. HelpWare also works around USA holidays and will even have the Kiev employees work during their own holidays if it benefits us.
They're very thorough and responsible. They always make sure they understand the scope of the project and our guidelines, so we haven't had any issues with communication. They're always there for us.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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EverHelp is a comprehensive customer service center specializing in Contact Center Services, including Inbound Call Center and Customer Support Services. With robust project management and a commitment to client needs, EverHelp has consistently delivered impressive results, such as a 97% call acceptance rate and 95%+ NPS across multiple projects. Approximately 75% of reviewers commend their team integration and flexibility, highlighting their customer-centric approach.
The reviews highlight EverHelp's strong customer-centric approach, with clients praising their empathetic attitude and responsiveness to feedback. For instance, one client noted their impressive communication and timely project delivery, which contributed to enhanced customer satisfaction. Another client appreciated their alignment with company values and effective resource management during peak periods. Overall, the sentiment reflects a high level of satisfaction with EverHelp's commitment to putting customers first.
We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements. Everything met our expectations, and there’s nothing we would suggest they do differently.
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Call Center Services PROJECT HIGHLIGHT
5.0 — EverHelp provided customer service outsourcing, back-office support, and call center services for a software company. The team managed customer communications, technical support, and account Read more
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Recent client feedback for EverHelp reflects a strong overall sentiment, highlighting their efficient project management and high-quality support. Clients noted significant improvements in response times and customer satisfaction, with one client stating they halved their first response time and handled 5,000 requests monthly without backlog. While praised for their organization and adaptability, some clients suggested a desire for more proactive process improvement recommendations. Overall, clients feel that EverHelp acts as an extension of their teams, delivering exceptional value.
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Intellink is a versatile service provider specializing in customer support and data annotation. The company has received overwhelmingly positive feedback, with approximately 95% of reviewers highlighting their efficiency, responsiveness, and cost-effectiveness. Clients consistently praise Intellink's ability to deliver high-quality services promptly, with several noting their adeptness in handling tasks without delay, supporting both small projects and broader operational needs.
Intellink is praised for its unique expertise in multilingual sales operations, particularly in the pharmaceutical distribution sector. One client highlighted their ability to provide skilled operators fluent in German, Dutch, and French, which facilitated effective outreach to B2B customers in the EU. The client noted Intellink's disciplined approach and responsiveness to needs, leading to faster export sales development without the need for additional personnel. Overall, the sentiment reflects high satisfaction with their specialized capabilities.
The project wasn’t tremendously big, and many other companies were not really interested. Intellink was the right fit for this job. They have a pool of sales’ operators who are fluent in foreign languages, disciplined, and well receptive to needs.
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Intellink is frequently praised for providing high-quality services at competitive prices, with clients noting significant savings compared to hiring in-house staff. One client highlighted a 50% reduction in costs per employee, while another emphasized the effective service delivered at a good price. Overall, feedback indicates that Intellink offers substantial value for money, with clients expressing satisfaction with the quality and efficiency of their support services.
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GIS Art is a custom software development company with expertise in geographical information systems and web services. The feedback from clients is overwhelmingly positive, with 100% of reviewers highlighting their professionalism, high-quality coding, and timely delivery. Clients appreciate their expertise and effective communication, noting that GIS Art consistently meets deadlines and stays within budget. Their commitment to understanding clients' needs and providing innovative solutions is particularly impressive.
Clients express a highly positive sentiment regarding GIS Art's unique expertise in geographical information systems. One client, the CTO of a medical transportation company, highlighted their deep understanding of technology and HIPAA compliance, noting, 'I’m impressed with GIS Art’s expertise in geographical information systems.' The ability to deliver tailored solutions and effective communication further reinforces their specialized capabilities, establishing GIS Art as a valuable partner for complex projects.
Moreover, they deeply understand the technology and bring their own vision and solutions to the project. I’m impressed with GIS Art’s expertise in geographical information systems and HIPAA compliance.
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Clients generally perceive GIS Art as providing good value for money, noting their expertise and timely delivery. One client invested over $1.5 million and highlighted satisfaction with the results, emphasizing their ability to meet deadlines and stay within budget. Another client praised the high quality of coding and effective communication, indicating that the investment was justified by the outcomes achieved. Overall, sentiment is positive regarding cost-effectiveness and service quality.
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Adelina BPO is a large call center located in Kyiv, Ukraine and Minsk, Belarus. The team focuses on Call Center Services and Customer Service Outsourcing.
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Profcallcenter is an answering service. Launched in 2000, their team focuses on Call Center Services and Back Office Outsourcing.
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ICC is a call center service. They are located in Kyiv, Ukraine. Their team offers Call Center Services.
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Established in 2008, CallWay Ukraine is a small Kyiv, Ukraine-based call center service. Their services include Call Center Services and IT strategy consulting.
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Based in Kyiv, Ukraine, Mobilunity BPO is a Back Office Outsourcing company. Launched in 2010, the team provides Back Office Outsourcing and IT staff augmentation.
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OnlineMarket is a phone answering service. Headquartered in Kharkiv, Ukraine and Poltava, Ukraine, the company specializes in Call Center Services and Sales Outsourcing.
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BSG offers development and marketplace services, specializing in refining product visions and growth strategies. The reviews highlight BSG's proficiency, timely project completion, and effective communication and project management. Clients appreciate BSG's flexibility, industry experience, and willingness to go the extra mile, with no significant areas for improvement noted.
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Adelina Call Center is an answering service company. The team is located in Kharkiv, Ukraine, and their services include Call Center Services.
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EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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MSV Multicall is a telephone answering service. The L'viv, Ukraine-based company was launched in 2004. Their services include Call Center Services and Back Office Outsourcing.
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A.R.C.E. Contact Center is a company specializing in Contact Center Services, offering both Inbound and Outbound Call Center support. Reviews highlight their cost-effectiveness, timely support, and impressive flexibility, with 100% satisfaction reported by at least one client. Over 70% of clients preferred their telephonic support solutions, underscoring their strong customer care services. However, some feedback suggests improvement in English proficiency could enhance service quality further.
Clients have consistently praised A.R.C.E. Call Center for their exceptional flexibility in adapting to changing demands. A notable instance includes their ability to manage a tenfold increase in call volumes during the onset of the war in Ukraine, while still providing 24/7 customer service. This adaptability has been crucial in maintaining service levels, even amidst challenging circumstances. Overall, the sentiment regarding their flexibility is overwhelmingly positive, highlighting their responsiveness and capability to meet client needs.
The most impressive and simultaneously unique is A.R.C.E. Call Center flexibility. We were impressed when they successfully managed their performance when the incoming volumes drastically increased after Covid-19 began. Also, A.R.C.E. successfully managed the x10 volumes increased in Feb 2022 after the war begun in Ukraine. Despite the obstacles and dangerous situation in Ukraine, they ensured 24/7 customer service for our passengers.
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Call Center Services PROJECT HIGHLIGHT
5.0 — A.R.C.E. Call Center provides call center support for a visa outsourcing company. They're tasked with providing call, email, and chat support to customers. Read more
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Clients have consistently praised A.R.C.E. Contact Center for their cost-effectiveness and value for money. One CEO noted that their pricing aligned well with their budget and provided good value, while a project manager from BlaBlaCar highlighted A.R.C.E.'s competitive proposal as a key deciding factor. Overall sentiment reflects satisfaction with the balance between pricing and the quality of service delivered, reinforcing A.R.C.E. as a reliable partner for various customer support needs.
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CSL - Customer Support Lviv is a small call center in L'viv, Ukraine. The team specializes in Call Center Services and Customer Service Outsourcing.
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Based in Kyiv, Ukraine, Bird Service Company is a small call center. The team provides Call Center Services and Customer Service Outsourcing.
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In Kyiv, Ukraine and Kyiv, Ukraine, Adapter is a small Content Marketing company. Their services include Content Marketing and Application Management & Support.
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Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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