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Top Answering Service in Taiwan

Ratings Updated: May 24, 2026

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0 Leaders 6 Contenders

6 Companies

Country: Taiwan

Inbound Services: Answering services

List of the Top Taiwan Answering Services Companies

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Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Taiwan

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

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Reviews mention Easy to work with
Clients consistently express that Moneypenny is exceptionally easy to work with, highlighting their personalized approach and effective communication. One client noted the simplicity and straightforwardness of their service, emphasizing that Moneypenny simplifies processes compared to other vendors. Another client praised the excellent workflow and timely responses from their team. Overall, the sentiment is overwhelmingly positive, with no reported areas for improvement, underscoring Moneypenny’s commitment to client satisfaction.

Answering Service for Medical Office

5.0 Jul 30, 2019

The workflow between our team and theirs was highly effective. It literally only takes a few minutes to set the schedule and transfer the phone. Couldn't be easier.
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Answering Service for B2B Medical Company

5.0 Mar 14, 2019

The workflow between our team and theirs is excellent. They're easy to work with, which makes the collaboration smooth and efficient. I've always been satisfied whenever I've called Moneypenny.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Moneypenny USA highlight a generally positive sentiment, particularly praising their initial onboarding and customer service. Clients appreciated timely delivery of services, although some noted unexpected charges and inconsistent service quality over time. Specific feedback indicated a desire for improved ongoing customer support and clearer communication regarding terms of service. Overall, while the company demonstrates strong capabilities, there are areas identified for enhancement.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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Enspyre Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Taipei City, Taiwan

Services provided

60% Call Center Services

30% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

100% Answering services

Enspyre Inc. Is a phone answering service. They are in Taipei City, Taiwan, and their services include Call Center Services and Customer Service Outsourcing.
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800teleservices

Not yet reviewed

$5,000+

$25 - $49 / hr

250 - 999

New Taipei City, Taiwan

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.
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New Taipei City, Taiwan

10F.-2, No.10, Lane. 609, Sec. 5, Chung-Hsin Rd., San-Chung Dist.
New Taipei City, Taiwan 241

886-2-2995 6661

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ConnectPeak

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Taipei, Taiwan

Services provided

20% Call Center Services

20% Corporate Training & Coaching

20% Direct Marketing +3

20% Sales Outsourcing

10% AI Consulting

10% Customer Service Outsourcing

Focus Areas

40% Answering services

40% Virtual receptionist

20% Inbound appointment scheduling

Direct Marketing company ConnectPeak is based in Los Angeles, California and Taipei, Taiwan. Their services include Direct Marketing and Call Center Services.
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Taipei, Taiwan

400 Section 1, Keelung Road
Taipei, Taiwan 110
50 - 75

+12132746814

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SERMA International Inc.

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

New Taipei City, Taiwan

Services provided

30% Call Center Services

20% Back Office Outsourcing

20% CRM Consulting and SI +3

10% Customer Service Outsourcing

10% E-Commerce Development

10% Mobile App Development

Focus Areas

40% Answering services

50% Virtual receptionist

10% Inbound appointment scheduling

Located in New Taipei City, Taiwan, SERMA International Inc. Is an answering service company. Their services include Call Center Services and CRM consulting and SI.
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Digital Hearts Co., Ltd.

Not yet reviewed

Undisclosed

$25 - $49 / hr

1,000 - 9,999

Taipei, Taiwan

Services provided

20% Call Center Services

25% Translation

20% Customer Service Outsourcing +9

10% Custom Software Development

10% Web Design

5% Advertising

5% Cybersecurity

1% Graphic Design

1% Mobile App Development

1% Other Design

1% Other Digital Marketing

1% Social Media Marketing

Focus Areas

35% Answering services

35% Virtual receptionist

30% Inbound appointment scheduling

Digital Hearts Co., Ltd., a Translation company, was founded in 2001. The company offers Translation and Call Center Services.
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Taipei, Taiwan

Rm 7, 4F, No. 2, Fuxing N. Rd., Zhongshan Dist.,
Taipei, Taiwan 10491
50 - 75

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Taiwan Warehouse Solution Corporation

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Taoyuan Hsien, Taiwan

Services provided

50% Call Center Services

50% Warehousing & Distribution

Focus Areas

50% Answering services

50% Virtual receptionist

Launched in 1980, Taiwan Warehouse Solution Corporation is a call center and Warehousing & Distribution company. The agency provides Call Center Services and Warehousing & Distribution, and is
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Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top Taiwan Answering Services Companies

Enspyre Inc.

Undisclosed

Undisclosed

10 - 49

Taipei City, Taiwan

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

100% Answering services

40% Other

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800teleservices

$5,000+

$25 - $49 / hr

250 - 999

New Taipei City, Taiwan

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

35% Answering services

20% Other

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ConnectPeak

$1,000+

< $25 / hr

50 - 249

Taipei, Taiwan

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

20% Call Center Services

40% Answering services

80% Other

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SERMA International Inc.

Undisclosed

Undisclosed

10 - 49

New Taipei City, Taiwan

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Call Center Services

40% Answering services

70% Other

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Digital Hearts Co., Ltd.

Undisclosed

$25 - $49 / hr

1,000 - 9,999

Taipei, Taiwan

Ability to deliver

8.6/40.0

0/20 Reviews

2.1/10 Clients & Experience

6.5/10 Market Presence

Service focus

20% Call Center Services

35% Answering services

80% Other

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Taiwan Warehouse Solution Corporation

Undisclosed

Undisclosed

10 - 49

Taoyuan Hsien, Taiwan

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

50% Answering services

50% Other

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Top Answering Service in Taiwan

List of the Top Taiwan Answering Services Companies

Reviews mention Easy to work with

Answering Service for Medical Office

Answering Service for B2B Medical Company

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top Taiwan Answering Services Companies

Latest Answering Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties