Xact Telesolutions

Where experience meets innovation

Made for: 

Companies looking for virtual receptionists, appointment scheduling or automated answering services.

Not for: 

Legal, marketing or non-profits that need 24/7 answering or bilingual services.  

Pricing

 
No free trial
 
75 mins $82.50/mo
 
Monthly subscription
  • 75 mins for $82.50/mo
  • 150 mins for $142.50/mo
  • 250 mins for $229.50/mo
  • 500 mins for $450/mo
  • 1000 mins for $820/mo
  • 2500 mins for $2000/mo
  • 5000 mins for $3900/mo

 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll-free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Reviews of Xact Telesolutions

Super Tool for Support

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Executive, Customer Service
 
$251 - $1000/mo. spend
 
Information Technology
 
1,001 - 5,000 employees
 
Minneapolis, MN

"It's a super tool. I like to wish all the companies can have use the tool."

Recommendations:

I had an experence before, when I was working once they used that tool. So I too want to use that tool.

Experience:

We used Xact Solutions for support. They have used VoIP calls for all users. They have performed well. The customer service and call handling was good.

Pros:

It's a super tool. I like to wish all the companies can have use the tool.

Cons:

No cons.

Overall rating: 
5

Xact Solutions Makes the Job Easier

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 4 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
President, Other
 
$0 - $50/mo. spend
 
Education
 
2-10 employees
 
Clarksville, TN

"The company has helped us keep the customers happy."

Recommendations:

Yes, I'd tell them it will make their life easier too, like mine.

Experience:

My company needed help answering so many calls without dropping calls. It was difficult by myself. We use call answering services, call waiting and call forwarding features. The company has helped us keep the customers happy.

Pros:

Makes the job easier.

Cons:

I ike it. No cons.

Overall rating: 
5

Xact Solutions Performs Very Well

 
Survey Response
Overall rating: 

5.0

Features: 

Average: 5 (1 vote)

Ease of use: 

Average: 5 (1 vote)

Support: 

Average: 5 (1 vote)

Willing to refer: 

Average: 5 (1 vote)

About the Customer
Owner, Sales
 
$251 - $1000/mo. spend
 
Retail
 
51 - 200 employees
 
Baldwin Park, CA

"Xact Telesolutions is a good company to work with."

Recommendations:

No comment.

Experience:

Xact Telesolutions is a good company to work with. We use all of the features offered and they perform very well.

Pros:

I like everything about the brand.

Cons:

None.

Overall rating: 
5