Going beyond the call

Made for: 

Businesses of all sizes looking for 24/7 answering services and virtual receptionists. 

Not for: 

Companies looking for e-mail answering services.

 
Free trial
 
40 mins $40/mo
Pricing details
Example customers: 

Features

Standard Features

  •  Live answering
  •  Virtual receptionist
  •  24/7 answering
  •  Appointment scheduling
  •  Emergency/urgent calls
  •  Bilingual services
  •  Call routing
  •  Help desk/customer care
  •  Lead capture
  •  Toll free & local numbers
  •  Order processing

Technical Capabilities

  •  Voice to text
  •  Email answering
  •  Web dashboard/analytics
  •  Live web chat
  •  Mobile app
  •  Automated answering

Industries

  •  Real estate
  •  Healthcare
  •  Professional services
  •  Legal
  •  IT
  •  Finance
  •  Marketing/Media
  •  Hospitality
  •  Education
  •  Government
  •  e-Commerce
  •  Transportation
  •  Energy/Utilities
  •  Non-profit
  •  Insurance

Pricing

Basic info

 
Free trial
 
40 mins $40/mo
 
Monthly subscription
  • QuickStart: 0 mins. Only pay for minutes used.
  • 40 for 40: 40 mins for $40/mo.
  • Business: 75 mins for $99/mo
  • Pro: 125 mins for $149/mo
  • Platinum: 250 mins for $249/mo

Reviews

Sort by
 
Client Interview
Apr 17 2017

Answering Services for Property Rental Company

4.0

Features: 
5.0
Ease of use: 
4.5
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$51 - $250/mo. spend
 
Real Estate
 
1-10 Employees
 
Columbus, Indiana
Owner, KD Rentals
Katrina Wilhelm
 
Verified
The Review
Recommendations: 

The property rental company hired Voice Nation's answering services to attend their clients whenever the owner or property manager were unavailable. They appreciated the live operator option and the easy-to-use script-changing tool to provide more accurate information on available property rentals. 

Voice Nation's team was extremely attentive and very helpful. They provided great advice from the beginning and worked diligently to get any problems fixed. Customer support was cited as outstanding. 

Background

Can you please provide a brief description of your company and the role that you play there?

My business is KD Rentals, which is an investment property management company in Columbus, Indiana. I’m a co-owner of the company with my husband, Dan.

Solution

How did you integrate the answering services into your company’s operations?

All my properties are in Columbus, Indiana, and I have an on-the-ground property manager there who usually deals with any issues that arise from my tenants. Sometimes they can’t contact her, or they feel the need to call me. If I’m not able to answer the phone when they call, the call goes to Voice Nation. They take the name and number, and a description of the issue, and text that information to me.

Why would you recommend this answering service over comparable companies?

My husband had done some research before we picked Voice Nation. They have the live operator option, whereas others had voicemail options. I liked that touch.

On an annual or monthly basis, how much does your company spend to utilize this answering service?

It averages out to about $100 a month.

Results

Can you share any success, metrics, or overall results of your integration of Voice Nation?

I don’t have any. I know it definitely helps me out, but I don’t have any metrics.

Features

Were there any features/tools that you were really impressed by offered by Voice Nation?

I have the ability to change the script. I rent rooms, apartments, and houses, so the information that the operators give prospective tenants can vary. Their scripting tool allows me to change the information, depending on the rentals currently available. That’s very handy, and it’s easy for me to update the script.

Looking back, are there any areas of the service that you feel could be added or improved upon?

No. We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed. We’ve had no issues at all.

Have you had to interact with the answering service’s support team or reference their support resources?

No. We had one point of contact and worked directly with him. When I send anything to their scripting department, they let me know when it’s live. We haven’t had the need to deal with anyone else.

4.0
Overall Score There’s always room for improvement. Maybe Voice Nation needs to advertise a little better. We searched out and found them, but we had never heard of them before.
  • 5.0 Features
  • 4.5 Ease of Use
    Voice Nation had a little difficulty finding a good number in the area code in which I was located. Having to find that one number that can be used for your service can be a little tricky.
  • 5.0 Support
    Voice Nation has been outstanding. When we first set it up, we called them with any issue, and they took care of it right away.
  • 5.0 Willing to Refer
    I did refer Voice Nation to another property manager I know.
 
Client Interview
May 11 2017

Answering Services for Marketing Company

4.0

Features: 
4.0
Ease of use: 
5.0
Support: 
4.5
Willing to refer: 
5.0
the reviewer
 
$0 - $50/mo. spend
 
Marketing and Advertising
 
1-10 Employees
 
Atlanta, Georgia
CEO, Luminate Marketing
Lynne Moyer
 
Verified
The Review
Recommendations: 

Voice Nation receives phone calls through the main number on the firm's website. Customers are now getting a live person instead of a voice recording. They took notes and sent detailed emails back. If the contacts are coming from Voice Nation, it means they’re legitimate leads and not spam. Voice Nation has access email addresses which are associated with sales activities, which allows the firm's staff to follow-up immediately.

The notes that came through were pretty useful. Voice Nation's account manager checked in once a month or more often asking if there was anything that needed to be added or changed, and if the messaging was reflective of the type of wanted information. This level of attentiveness, organization, and professionalism set Voice Nation apart from other similar companies.

Background

Introduce your business and what you do there.

I am the founder and CEO of Luminate Marketing.

What challenge were you trying to address with Voice Nation?

We’d had a Google Voice phone number listed on our website. It would automatically record voicemails from potential clients or people reaching out to the company. That would be shot to an email account to which we all had access to and to which we could respond. Unfortunately, even though people would try to reach out to our company during business hours, we would be tied up in meetings and missed opportunities by being limited to only receiving voicemails. Those went to our email folder along with everything else, and didn’t feel as much of a priority. If we have 100 emails from existing clients, and only a couple of voicemails, the latter won’t feel like priorities even though they definitely are, especially from a sales and lead generation perspective.

When we found Voice Nation, we were excited about the prospect and opportunity of being able to capture missed calls and have a live person answer the phone rather than just a voicemail recording. It would be a much more professional approach which would present us as an established and credible business.

Solution

How did you integrate the answering services into your company’s operations?

Voice Nation receives our phone calls through the main number on our website. It’s the same process as before in this regard, but people are actually getting a live person receiving the phone call. They take notes on our behalf and sends us detailed emails. We know that if they’re coming from Voice Nation, they’re legitimate leads and not spam.

Voice Nation has access to an email address which is associated with our sales activities. Once that email is sent over to us, we’re able to follow up immediately with the contact.

Why would you recommend this answering service over comparable companies?

We tried a couple of companies before Voice Nation but felt like they weren’t that professional or organized. I wasn’t consistently getting quality information from the people answering the phone. With Voice Nation, we haven’t had that experience. The notes that have come through have been pretty useful, to the point where the account manager will check in with us once a month or more often asking if there’s anything we want to be added or changed, and if the messaging was reflective of the type of information that we wanted to receive. That level of attentiveness, organization, and professionalism is what sets Voice Nation apart.

On an annual or monthly basis, how much does your company spend to use this answering service?

We spend $40 per month on Voice Nation’s services.

Results

Can you share any success, metrics, or overall results of your integration of this service?

I could probably do a bit of digging, but if I had to ballpark it without looking at a list of invoices, I would say that we’re reclaiming about 60% of the opportunities which were lost before. The reason for this number is that, sometimes, the people calling in are not really qualified leads, are not a good fit for us, or they’re actually people trying to partner with us rather than potential clients.

Something unanticipated which has surfaced is that, even though we thought we were getting all our calls in the email, many more people were calling the Google number and dropping off without leaving a message. When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message.

Features

Were there any features/tools that you were really impressed by offered by Voice Nation?

What impressed me the most was that Voice Nation was willing to let me custom select fields which I required the people answering the calls to fully fill out and submit to us. I didn’t want to receive a contact’s name without their company name, for example, because then I wouldn’t be able to research them on LinkedIn and figure out more information before calling back. A phone number is important as well, obviously. We’re thinking about adding email as well, for the cases when we can’t shoot prospects a quick phone call back.

Looking back, are there any areas of the service that you feel could be added or improved upon?

I’ve tried to pretend I was someone else and called Voice Nation just to see how they performed. I had a pretty good experience; the first guy I talked to blew me away, and I thought I needed to hire him, which I technically did. I’m not sure about the consistency of the people answering the phone, but I’ve never had a client say that we should let go of our secretary, so I assume we’re getting nice, consistent professionals answering the phone.

Have you had to interact with the answering service’s support team or reference their support resources?

If we have any problems, we can simply call one of their representatives and have the issue fixed.

4.0
Overall Score
  • 4.0 Features
    There’s always additional technology which can take things to the next level.
  • 5.0 Ease of Use
  • 4.5 Support
  • 5.0 Willing to Refer
 
Survey Response
Sep 27 2016

QAS Performs Positively

5.0

Features: 
5.0
Ease of use: 
5.0
Support: 
5.0
Willing to refer: 
5.0
the reviewer
 
$251 - $1000/mo. spend
 
Other Industry
 
201 - 500 employees
 
Bellerose, NY
Manager, Business Development
 
Verified
The Review

Recommendations:

It's as good as or even better than all in the market.

Experience:

Voice Nation had good reviews and recommendations. We have all answering, voice message, etc. They’ve performed very positively.

Pros:

It`s continuous smooth functioning

Cons:

None.